This company has gone down hill. This was our second cruise with American Queen. We took the Queen from New Orleans to Memphis in Nov 2019. It was amazing; great food; great service; great tours. We were so excited to go on another cruise after the success of our first one. We were so disappointed with the Empress. Between the cruise and airfare, we (my husband and I) paid almost $10,000. ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We are pleased to hear that the scenery was amazing; however, we are disappointed to hear about the dining experience and the cancelled tour on Monday that...
Ahhh, American Queen voyages are always fun and this trip was our fifth. We have sailed on many occasions on large-ship ocean liners, European river cruises, and with AQV. Both of us are in our mid-70's and in excellent physical condition which makes traveling more pleasurable. Most passengers on American Empress are near our ages and many have mobility issues. This can often lead to slow ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for the review! We're glad to hear that you enjoyed your trip overall and appreciated the feedback you provided on how we can improve. We will pass along your thoughts on the...
No pre-cruise contact by AQV. Booked 4/2023. Called early August to see if they were still cruising 9/3. Received boarding documents 2 weeks before cruise. That was all the pre-cruise information.
Staff on board were terrific. Very friendly and helpful. River talks were highlight of cruise. Lots of information and good insights on Lewis & Clark, native Americans and history of the Columbia ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thanks for the feedback! We're glad to hear that you had a great time onboard and enjoyed the river talks, premium experiences, and food. We are disappointed to hear about the boarding...
The start of our trip to the USA was meant to be the highlight of the Inside Passage cruise starting on 24 April for the 12-night trip to Juneau. Unfortunately, far from being the highlight of our trip, it was not the experience we were expecting or had been promised in the company’s various promotions.
We had not been at sea for 24 hours when the ship suffered the first of several significant ...
This cruise goes from Clarkston to Portland. The first excursion we took was the JetBoat Tour of Hell’s Canyon. I have never seen anything like the terrain. We saw BigHorn Sheep, Deer, Turkeys, and a bald Eagle. The river is clear and beautiful.
This cruise was wine themed so we had wine tastings onboard and two dinners with wine pairings. We also did the Red Mountain Vines to Wine ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi! Thanks for taking the time to leave a review. We are pleased to hear that you enjoyed your American Empress sailing. We are so glad that the excursions, food, and onboard experience...
The boat was period décor throughout. Having a little balcony was relaxing. I was on a Road Scholar booked trip so excursions were included and well arranged. Learning about the hardships of the Discovery Expedition, it was surprising that the trip was completed.
The food in the main dining room was sumptuous with a variety of choices. I personally opted for the River Grill. It was more ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello water kid! We appreciate your kind words and are thrilled you had an excellent time on American Empress. We hope to welcome you back aboard in the future!...
Staff worked very hard to please the guests. The crew continually displayed great enthusiasm and many wore more than one hat--and wore them well. Cabin was comfortable. Dining room food was very good for the most part with enough variety for a week on board. Excursions were somewhat limited due to inclement weather and location. Talented musical entertainers. Our first river cruise after ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello roamgeorgia! We are thrilled to hear you had an excellent time sailing with us, despite the sporadic T.V. reception. We will make sure to pass your feedback along to our crew....
We wanted a cruise with adventure, where we were not treated as cogs in the corporate revenue machine, where we learned something new, saw new sites, and were trusted to do stuff alone, plus given the cool stuff to do it with. And, yeah, UnCruise exceeded every expectation. We were thrilled to be on the Wilderness Explorer (not just because we made it with only moments to spare on our last ...
This was our second trip with Uncruise so I knew what to expect. No extra charges for anything during the trip. Great service, and especially this trip very friendly staff. Completely relaxed atmosphere between activities of the day - usually 3 choices of things to do, kayaking to (yes) snorkeling and bushwhacking. Knowledgeable guides. We looked forward to all meals and the open seating so ...
TLDR: Based on our experience on this UnCruise we put a down payment on a future cruise.
We had an absolutely amazing trip aboard the Wilderness Discoverer on our Glacier Bay National Park Adventure. One morning, while eating breakfast, "Orcas off the port bow" blared over the intercom. The cafeteria cleared out, the captain slowed down, and just about everyone on board spent the next 15 ...