Sail Date: November 2016
This was my second cruise in Australia, this cruise was the worst one I've been on. A few positives, 1. Some of the guest shows were very good.2. Restaurant staff were good. That is where it begins and ends. Room service was ... Read More
This was my second cruise in Australia, this cruise was the worst one I've been on. A few positives, 1. Some of the guest shows were very good.2. Restaurant staff were good. That is where it begins and ends. Room service was appalling, food on the ship was good for the first two days and downhill from there with the exception of the specialty restaurants. Our room with balcony while in a good position was very average. Many of the guests I spoke with were of the same opinion. Most of the staff appeared very unhappy and the managers were argumentative, access cards to rooms failed often , the hard sell was constant and at times we were completely ripped off, a packet of chips cost almost $15.00au!!! I could go on and on. My advice is too avoid the this ship, this trip has put me off ever doing an Australian cruise again . Read Less
2 Helpful Votes
Sail Date: March 2017
My husband and I were excited to visit Aruba, Bonaire, & Curacao. While we have been scuba diving on numerous occasions in the Caribbean, we had never visited the Netherland Antilles. We are both certified PADI divers and both have ... Read More
My husband and I were excited to visit Aruba, Bonaire, & Curacao. While we have been scuba diving on numerous occasions in the Caribbean, we had never visited the Netherland Antilles. We are both certified PADI divers and both have over 1000 logged dives each. While my husband has more expertise in equipment repair & calibration, my experience is as both an IDC Staff Instructor & in Open Water Certifications in Monterey, California. As a side note, my husband was certified to use Enriched Air with PADI in 2012 & I have been certified to teach Enriched Air classes with PADI since 1999. We booked 2 tank boat dives, with Nitrox, on 4 different shore excursions. It was not to be. #1 Your C-cards don't matter. We showed our cards to both the PADI shop onboard & each & every shore operator - as required prior to diving. Each shore operator had a different set of rules. 1st stop: "We don't allow cruise ship divers from to use Nitrox. They get confused. That's the agreement we have with Royal Caribbean." Yet all the other shore operators had no problem with renting us Nitrox tanks. #2 Royal Caribbean makes other arbitrary restrictions. "Max. Depth is 18 meters." Yet different shore operators had different rules. For example: "45 feet for 45 minutes, both dives." #3 Undisclosed limits & conditions of advertisements. Wind was significant in 2 locations. 30 to 35 knots. One operator takes us out (as we had booked) on a 2 tank boat dive. It was a bit choppy, but we're from California. Think: Monastery Beach. So, wind to us was not a factor. Another operator doesn't TELL us that we GOT 2 shore dives, until it was too late to do anything about the change of plans. It was a 20-25 minute bus ride from the ship to the staging area, then a short walk to the dive shop & beach entry. After we arrive, we are then told "too bad it's so windy." We had booked boat dives. #4 No notice, choice, or refund. We were not notified of the changes, given an opportunity to do something else, or even offered a refund for the arbitrary changes. #5 Rental equipment. Our gear did not arrive to our room until late the following morning from our initial embarkation. Too late for us to make the 8am meeting time for our 1st dive. We were at the front desk & the shore excursion desk numerous times the night before, as well as the following morning. Looking for our luggage, as well as telling them we cannot dive without our gear. RC refused to refund our money. Their answer: "You can use rental gear." Excuse me?? We did not bring thousands of dollars of our personal gear (Zeagle BCD's, Regulators, Gauges, Computers, Masks, Fins, Booties, Snorkels, Shortie Wetsuits, Flashlights, Save a Dive Kit, Nitrox Analyzer, etc....) to use RENTAL equipment. The food was OK, not spectacular, but OK. We even tried the Chef's Table & Chop's. Better, but again, not spectacular. The evening shows were great. Especially love the dancers. The staff in the serving areas were wonderful. Our room steward was fabulous. However, the general policies of Royal Caribbean made it impossible for us to enjoy our primary goal: scuba diving. To summarize: We will NEVER cruise with Royal Caribbean again. Read Less
6 Helpful Votes
Sail Date: April 2017
Think twice Most times the distances are too long, to reach destinations that don't offer what is expected. For instance, they promote a unique snorkling experience, according to the Concierges its one of the best in the ... Read More
Think twice Most times the distances are too long, to reach destinations that don't offer what is expected. For instance, they promote a unique snorkling experience, according to the Concierges its one of the best in the Caribbean, and what you actually get is a dead reef in Antigua. In Santa Lucia, there was a 90 minute trip to get to the start of the Pitons, suposedly a hot spring experience. But it doen't really go beyond 3 small - human made pools that don't really fit all the guests. The experience in the main dinning hall was very good. The Chop Grille was dissapointing and had not so good meat quality. The wine offering within the ship was lacking overall. The Buffet restaurant got better over the last days of the cruise. It very important to keep all this in mind if you are thinking in do this itinerary Read Less
3 Helpful Votes
Sail Date: March 2018
Wow, the phrase: "You Have Got to be Kidding" came out a lot. This was our first RC cruise and didn't know what to expect. For starters, the RC website was cumbersome to use, having to log in multiple times on one ... Read More
Wow, the phrase: "You Have Got to be Kidding" came out a lot. This was our first RC cruise and didn't know what to expect. For starters, the RC website was cumbersome to use, having to log in multiple times on one session was annoying. I uploaded id photos a number of times and looks like they finally were accepted, only to have our pictures taken again at check-in. We really liked the touch-screen maps on the ship, they were helpful. I wish they had rolled out the app for all of their ships, it's a great feature on the Carnival ships. The major disappointment was the food we received in the dining room, breakfast, lunch, and dinner. Our dinner table mates, who have taken RC before, also mentioned the food was bland and not up to their usual standards. Breakfast on the first sea day, the buffet/a-la-carte was new to us and we did the a-la-carte. the server gave my wife a hard time, because she ordered things that could be obtained from the buffet, why have a menu? We're on a nice cruise and didn't want to deal with a server giving us attitude, we can get that at home. She was giving others a hard time too. The first three dinners the food was BLAND at best (color, taste, texture), we expected to be blown away by the food. A highlight was the Cafe Promenade, it was quick and everything but the pizza was good. Though we only ate lunch in the dining room once, it was equally sad. It wasn't until the fourth night that we actually got a good meal, we got in late due to recuperating from a shore excursion, so we did the my time dining and got a great serving team. Karl helped us order off menu and we got the Indian vegetarian meal that the crew gets. It was the bomb and ordered the Indian vegetarian the rest of the trip (definitely not bland). The fitness center was great, one downside was if you showed up at 6:00 am, you couldn't get a locker until 7:30. Also, there wasn't any water to take to-go. Had to go, all sweaty, to the Cafe Promenade on deck 5 to get a glass of water. Also enjoyed the skating show and the piano bar. We were very pleased about the clientele, especially since it was spring break. we appreciated the way the ship manages children's entertainment, it was much better than expected. The food and food service really put us off, there was A LOT to like about the ship, but the dining room experience was a huge disappointment. Read Less
Sail Date: March 2019
We just returned from a Caribbean Cruise on Saturday, March 30. The staff was wonderful - attentive, kind, welcoming...all you could hope for. As usual when this many people are being served, the food is fair. They do the best they can ... Read More
We just returned from a Caribbean Cruise on Saturday, March 30. The staff was wonderful - attentive, kind, welcoming...all you could hope for. As usual when this many people are being served, the food is fair. They do the best they can given the limitations and the massive number of people they are serving. It seems healthier options are gradually moving in. Our balcony room was lovely and had enough room for our needs. We had a junior suite and were surprised to find a walk in closet! Prior to booking this trip we had done as much checking as possible - online cruise forums, speaking with folks at RCI, etc - to be sure that the children's program on board accommodates children with special needs. We narrowed our decision down to a Royal Caribbean Cruise vs a Disney Cruise. In the end, it seemed the quality was comparable but the Royal Caribbean won since it was less expensive and we had cruised on their ships twice before (without kids) and were happy overall. We now regret the decision. We had been assured by Royal Caribbean agents that the childcare staff is all trained for dealing with children with special needs and there is even a program for autistic kids, though it was vague. As the cruise date came closer I tried harder to get specific information about what accommodations are made for children with special needs, including what the ratio is and could not get a clear answer but kept getting assured that the kids would be well cared for. Both of our kids have special needs, but our 6 year old son in particular is impulsive and hyperactive. He has to be well supervised. Our group was counting on having at least one hour per day of a break from him. Here is what happened: 1) my travel agent was told by someone at RCI the day before departure that upon arrival we needed to check in with guest services to get us set up as a special needs family. 2) upon arrival, we went straight to the guest services desk, waiting in line for about 20 minutes with a very hyperactive, impulsive and agitated child (!!) only to be told that guest services doesn't handle that at all. I insisted, but then an assistant manager who said he'd been managing that desk for about 15 years told me that absolutely the guest services folks have nothing at all to do with special needs accommodations. Then he said that someone would come to our room to do a private drill so that the crowds wouldn't be too upsetting for our son. That was nice, but not super helpful since we then had to sit in a lounge with NOTHING TO DO while the rest of the passengers were undergoing the drill and our son was spinning out of control from boredom. It was a very stressful way to begin our trip. 3) we headed straight up to Adventure Ocean where we met very nice people, shared our specific issues/concerns about our son. They said there would be no problem handling him but would give us a phone to contact us in case there was a problem. They then informed us that their ratio was a surprising 1:25! My adult kids who didn't have any sensory or behavioral issues would have come undone in that chaotic of an environment. I said that our son in particular needs a lot of supervision and we had been told that they can handle special needs and...what about autistic kids? Surely they can't have autistic kids in that kind of environment. They assured us that they have planned activities and all would be well. 4) the next day (2nd day of our cruise) we took the kids into Adventure Ocean but had to WALK THROUGH A VERY LOUD AND OVERSTIMULATING ARCADE to get in there. TERRIBLE TERRIBLE thing to do to any family, but most of all special needs kids - the sensory overload was not a good way to enter the children’s program. We arrived to a scene that was so chaotic and disorderly that it looked frightening frankly. While standing there trying to assure my kids that they would in fact have fun, two children bumped into each other and neither adult in charge witnessed it because there were nearly 50 kids in the tiny space with only 2 adults - one of them frantically trying to check people in and out and the other ONE PERSON (!!) was trying to manage all of the children in the two sections of the space. It was really a crazy scene. I pushed through, thinking I'm overly sensitive and all of these other parents have left their kids so it must be okay. The child whose head got bumped was crying so hard he was hyperventilating but no one could take the time to comfort him. He looked about 8 or 9 years old. The child who bumped into him was clearly ashamed, feeling like he'd done something wrong and was in a corner in a sort of fetal position looking so disturbed and vulnerable. But again, no one could possibly take the time to comfort him and handle the situation. I stood there for a while and in the end both boys were just encouraged to get back in the ball game but neither looked at all comfortable or happy about playing anything. The boy who was crying was asking to see his parents. I don't know if the caregivers even heard him. 5) I stupidly left both of my kids in there for about 45 minutes and when we picked them up the place was still so chaotic we never went back. 6) we NEEDED this cruise to play but also to relax a bit. We didn't relax at all except for the one hour we had massages booked and our older daughters took care of the kids. We were counting on getting some relief from the kids and them having some fun organized activities, but that did not happen. 7) I complained to the Adventure Ocean manager by phone on the 3rd day, hoping that there was possibly some other program for kids who are sensitive, but nope. The only thing she said was that we could be let in the back door so the overstimulating arcade could be avoided. And she said that on port days the children's program has fewer kids. We took our kids out to enjoy islands on port days! So that's not helpful. We ended up having a very stressful experience on board. I am writing to let others know that at least on this ship, they don't have any sort of accommodations for special needs kids. And secondly, to have an adult to child ratio of 1:25 doesn’t even adequately meet the needs of typical children, in my opinion and from what I observed with my own eyes that day. My kids refused to go back there to try another day and they are kids who usually are game for any kind of adventure and fun. If I had even been told that the ratio was 1:25 we would have gone ahead and paid the extra to go on a Disney Cruise for fewer days. It is dangerous even to have ratios that high. After writing a letter to RCI, I received a phone call from someone who said they read my letter, thanked me for my feedback and suggestions, and have a nice day. Disappointing response for sure. At the very least, they need to have it posted where parents are able to see on their website when shopping for a cruise, that their ratio is 1:25. That information should not be impossible to learn until boarding the ship. Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

Find an Adventure of the Seas Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise