I don’t even know where to start. But first off I will say a small majority of the staff was very welcoming. I chose this cruise because it was the only one around my birthday. Upon arrival my room wasn’t ready. House keeper was in the midst of cleaning my room. Coming into the room there was stains in the carpet as well as on the couch. We found mold in our shower. Also the balcony wasn’t that ...
As a long time RCCL cruiser this is our third time on this ship. We figured we couldn’t go wrong since the other times were great. It all started with our Anniversary package not being in our room. The very cheapest of decorations were up, but no champagne or strawberries. We were told it to wait until the end of the night and it “should” show up. By the next morning we made our first trip to the ...
We traveled with another couple and chose this cruise mainly because we wanted to leave from NJ and not have to fly to Florida to catch a Caribbean cruise; and also we liked the ports of call. Unfortunately we were disappointed in many respects. Starting with the embarkation terminal in Bayonne NJ, which had poor road signage leading up to it, so that we circled around this industrial area for 20 ...
STAFF
Many of the staff unfriendly, and not helpful or not willing to help. Never answered phones when calling because of long lines at the customer service desk. I have never seem so many employees not willing or able to make a simple decision. I am not a needy person. I own a business and thought about if this was my business. Except for the states room personnel, all employees; food, ...
Embarkation and disembarkation went well. The ship definitely needs to be updated. Cabins look so outdated. This ship should not be rated as 4.5 stars. The most disturbing thing is that staff was very unhappy and not trying to please customers at all. This made my experience with RCL Adventures of the Sea very bad. I knew that their job is hard, working non-stop 11 hours a day and 7 days a ...
Chose this cruise with ten family members because it went to the most island ports with an exceptional ship. Huge TV that could have been exceptional, but was not used for music video (stupid human video instead). No "Bon Voyage". Announcements were not in English that you could understand.
Service staff were exceptional. Best ever. Soft drinks sometimes tasted like pool water. Room ...
We had heard about RCCL and decided to try them. Very disappointed in EVERYTHING. Food was sub par, service extremely poor, friendliness of the crew and service staff. The dining room was a complete nightmare regarding food and service. Windjammer poor service, dishes sat on tables for 15 minutes and only removed when we called attention to the manager. I have been involved with McDonalds ...
Our stateroom toilet did not work for 4 days. Had to go down 2 floors to use the public restroom. Our stateroom phone did not work for 4 days. Glad we didn't have an emergency!! Extremely poor customer service from gentleman at desk regarding these issues. 150 words would not be enough to describe my dissatisfaction with how these issues were addressed, not to mention the poor quality of ...
I was SO excited to book this cruise. My husband and I's first honeymoon was a disaster, so this was supposed to be a "make-up" honeymoon. This was almost worst than our first one. He had never been out of the country, so this was a big deal for him and I was so excited to travel with him, and this cruise quite literally embarrassed me!! I'm not even sure where to begin....
1. FOOD IS HORRIBLE ...
We booked this cruise because we loved Royal Caribbean and all of our previous 5 cruises with them. This particular cruise was disappointing, to put it politely. Fellow cruisers were rude, obnoxious and, at times, out of control. Seasoned cruisers at our dining table made these same observations and, were discussing other cruise lines for their future cruise experiences. Entertainment was subpar ...