There were a few good things however the bad significantly outweighed the good.
It was way too crowded. The hot tubs and pools were overcrowded.
The room was need of repair. Some of the hinges did not work. Also, the service for the room was poor. On one day they did not deliver fresh towels.
The food in the windjammer was not great and there was not enough variety.
At least the food ...
We traveled with another couple and chose this cruise mainly because we wanted to leave from NJ and not have to fly to Florida to catch a Caribbean cruise; and also we liked the ports of call. Unfortunately we were disappointed in many respects. Starting with the embarkation terminal in Bayonne NJ, which had poor road signage leading up to it, so that we circled around this industrial area for 20 ...
We chose this cruise for the destinations and the time of year we had to skip the Panama stop because the canal was not dredged on time and that was one of the main reasons I wanted to go on this trip because I did missionary work on the kuna Indians for 30 years and about halfway into the cruise I started feeling very sick and had severe diarrhea and cramping and nausea and headache and and the ...
I want to start this with, the staff in the MDR. They were great. Very attentive, really fun and super nice.
We had a few issues with our cabin. I loved the placement and size of the cabin. I loved the window. We have never stayed that low. Our issue’s were the hard mattress, the sink drained very slow, and it was a hit or miss with the toilet flushing. Yes I went to guest services. ...
This was a dreadful ship.
Money money - wanted all the way. Popcorn for the show was $2
Mattress was terrible not one good night's sleep - told the mattress would be replaced at the end of October.
Nothing to do for 65+ on the ship but play trivia.
Except for 2 good headliner shows the entertainment was BAD. Food terrible the whole cruise. Good service in my time dining - this did ...
STAFF
Many of the staff unfriendly, and not helpful or not willing to help. Never answered phones when calling because of long lines at the customer service desk. I have never seem so many employees not willing or able to make a simple decision. I am not a needy person. I own a business and thought about if this was my business. Except for the states room personnel, all employees; food, ...
Keys at the door where not our keys they had 3 other guest names in the envelope
Trash can still full with someon’s Sandals when arrival
Wind jammer food was awful
Service was awful
The workers were not friendly
Had to wait forever for drinks on the pool deck
Our dining room Maiin waiter was horrible Table 432 Service was so slow to two hours or longer in the dining ...
Cabin 7232 ..size of balcony was very nice. Lots of storage. But no special soaps and stuff like I'm use to.
Windjammer (buffet) ..no service everything was self service and the choice of foods were limited . I only went here 2 times when forced .
Promenade restaurant did a great job on pizza , also at breakfast had a small variety. But the food tasted good.
Main dining, the service ...
As a frequent cruiser, I have maintained that Royal was my favorite line. Not so after this trip.The balcony room that I had, had a thermostat that did not work, toilet that never would flush without manual assistance, and mattress and pillows that were so hard that some cruisers purchased "egg crates" is Quebec City to improve the condition . I repeatedly had to request tissues and toilet paper. ...
Don't waste your money. Ship crew could care less about you having a good time. They just want to suck as much of your money as they can while your on ship. Areas of ship are not available to most customers unless you have special sail and sign card, which you get by going on many cruises. Private dining restaurants take up room, leaving less room for dining and sitting and relaxing and you have ...