I made this cruise with MSC and never had such a bad experience. I reported my complaints at MSC and the even refused a compensation!!!!!!
The transfer was a mess, the embarkation was very bad.
I booked an Aurea Suite(!) no window to open nor a balcony. I asked for a swap but was told off by the receptionist.
In the bars (from an Italian ship) there was no Martini available nor Aperol. ...