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Sail Date: February 2019
I liked the ports of call, especially Costa Rica & Cartagena. The service was excellent - all the staff were friendly and treated us like we were special. Food was diverse and well presented. Captain Matthias was always ... Read More
I liked the ports of call, especially Costa Rica & Cartagena. The service was excellent - all the staff were friendly and treated us like we were special. Food was diverse and well presented. Captain Matthias was always informativeand greeted the guests on several occasions. Our cabin 5122 was a little tight but we got used to it- between the bed and mirrored desk/dresser. The cabin was quiet and our steward Paul very helpful. The highlight were the fabulous shows with the Norwegian cast dancers and singers. Very professional, talented and their costumes exquisite. The entertainment coordinator Roberto was always organizing fun activities for everyone. My Meet and Greet get together was successful thanks to Bettina (forgot her spelling). I would recommend this cruise to anyone wishing to see these ports. Only wish we would have had more time in Guatemala - we visited Antigua and only got to see the jade museum and the famous hotel Read Less
5 Helpful Votes
Sail Date: September 2017
We selected this cruise because the date was right. We selected this cruise, as well, based upon our tourism company´s recommendation. It was a relaxing and quite nice cruise up the Rhine. Included some cities we had visited by car as ... Read More
We selected this cruise because the date was right. We selected this cruise, as well, based upon our tourism company´s recommendation. It was a relaxing and quite nice cruise up the Rhine. Included some cities we had visited by car as well as other locations we had not been to. The room service was quite wonderful. The fellow who had been assigned to our section of rooms spoke far better English than German. Being an American expat and my partner, a native German, is bi-lingual and we both could talk to this fellow. We have been told than in 2018 The Aqua is becoming International with English being the second but equal language with German. From my perspective, it has begun. The food service was varied and quite fine. The waiter in our section is Hungarian and having heard me speaking in English began our week with English dining room service. Being a smoker, I totally appreciate the back of the ship´s area for smokers. We, had a great deal of rain the last 2 days and the upper deck was not conducive to being there. Would go on another A Rosa Cruise. Plan on a short stay in 2018 at a resort of A Rosa. Read Less
7 Helpful Votes
Sail Date: August 2017
We took advantage of a special offer via Imagine Cruising a company we use and trust for this river cruise.We arrived at Lyon and boarded quickly and were very pleased at our cabin which was spotless and very welcoming with nice decor ... Read More
We took advantage of a special offer via Imagine Cruising a company we use and trust for this river cruise.We arrived at Lyon and boarded quickly and were very pleased at our cabin which was spotless and very welcoming with nice decor etc.We enjoyed the pleasant public areas and especially the sun deck with good seating and a lovely shaded area with also small but well presented pool to cool off in everyday.All meals and most drinks are included and were of very good quality.We enjoy different cultures and the food offered and like to try different tastes and always found something tasty at meal times.Salads.meats,fish desserts.cheeses including the breads were good.Tea and coffee are available at all times. We visited the South of France area from Lyon through Avignon,Arles etc down to the Port st Louis area which was the only port to disappoint.We think this last stop should be excluded from the itinerary as it's too industrial in this part.We enjoyed two trips outside of the towns that we moored in the centres.the first was to the Camargue area ending up in the lovely little seaside town of St Marie de la mer which is beautiful.The second was to Marseille but was too rushed and a bit frustrating as we only had 25 minutes around the port area which was the most interesting part of the city. The clientele are largely German with a few other nationalities and about 25 percent British and there was little mixing ,probably due to the language barriers and it was difficult to communicate and people gathered in the evenings in their own language groups.I hoped for more mixing It was very pleasant to sit to enjoy sunsets and the passing countryside as we leisurely sailed the river.All the main cities including Lyon and Avignon are easily explored from the boat and we have lovely memories of these beautiful places. the evenings were simple with light music playing as we enjoyed the company of fellow cruisers with inclusive drinks and food at hand at all time. We will certainly river cruise again and we hope with Arosa in the future.104 Read Less
33 Helpful Votes
Sail Date: July 2016
The pre cruise 3 day stay in Prague, together with Vienna and Budapest were the high points of this, our second river cruise. The views from our Juliette cabin window were magnificent and come highly recommended.The weather was typically ... Read More
The pre cruise 3 day stay in Prague, together with Vienna and Budapest were the high points of this, our second river cruise. The views from our Juliette cabin window were magnificent and come highly recommended.The weather was typically very hot but the air conditioning kept us all cool until one evening it broke down for a few hours. Generally however, the facilities onboard were maintained to a high standard. The transfer to Passau from Prague by coach was over 5 hours, having been delayed for an hour when one of our party sadly became ill. Similarly our transfer from the boat at the end of the cruise to Munich Airport by "Imagine Cruising" was rather too long. We lwere required to vacate our cabins by 9.00am, then waited (without further refreshments) in the ships lounge until 11.00am, when we began the transfer to Passau Centre for a walking tour. We then completed the journey to Munich airport at 2.00pm, arriving at 4.00pm for our 8.15 pm BA flight to Heathrow. This river cruise was on Arosa Donna, with an equal number of German and British passengers. Info was delivered in two languages, but translation sometimes less than transparent.The crew were a mix of nationalities, but key posts were filled by German staff. Embarkation, cabin, boat and itinerary were generally good. The food, at best very ordinary.Never the standard we experience on ocean cruises. Afternoon tea is composed of rather plain cakes. Entertainment on board consisted of a very noisy , poorly attended disco every night - until midnight. "Ports of Call" and Excursion information delivered by one very good and one very weak member of staff. Really surprised that in Budapest no evening cruise available, given the beauty that is Budapest at night. Excursions are booked when onboard. The crew, particularly in the restaurant and bars were unusually a rather grumpy, unhelpful bunch, who were rarely seen on the upper sun deck taking orders. Staffing , particularly in the bars , appeared to be a real issue during our Donna cruise and it was never easy to get a drink , without queuing a long time on this " all inclusive" cruise. Similarly the cruise line ARosa / Chef appeared " to struggle" with those, like my wife, with special dietary requirements e.g. Gluten Free. But food dishes on the daily menu did have allergens identified. Overall, although we enjoyed the boat, the cabin, the cruise , the places visited - we would be unlikely to choose ARosa again. Read Less
10 Helpful Votes
Sail Date: September 2015
I knew that Arosa is German owned and operated when I booked the cruise. I did not realize the extent to which that would matter until too late. But's let begin with the positive. The room was stylish, very clean and more ... Read More
I knew that Arosa is German owned and operated when I booked the cruise. I did not realize the extent to which that would matter until too late. But's let begin with the positive. The room was stylish, very clean and more spacious than I had expected. The bed was comfortable. The French doors could be opened completely, allowing us to bring the countryside into our cabin. We had no complaints abut the bathroom or shower. We were very happy with our cabin. The food tasted excellent, the variety (excluding desserts) was sufficient and presentation was as good as good can be for a buffet. But that was the problem; every meal, breakfast, lunch and dinner for seven days was a buffet, unless you paid extra for an a la carte dinner. And the food was German, making for the surreal experience of eating sauerkraut and schnitzel while cruising the French countryside. Even though the vast majority of people on our ship were English speaking, German was the first language. The poor grammar and vocabulary in the materials translated into English should have been embarrassing, though we found them funny. What we did find annoying was the announcements being in German first, particularly when sitting on deck, watching the sites. We would see a castle; an announcement in German would describe it. Then the English announcement would be heard, by which time the castle was no longer visible in the distance. The day trips by bus were excellent; all of our guides were good and one was amazing. One of our big disappointments, though, was that the guided bike tours that were to have been included (and were one of our main reasons for choosing Arosa) were not offered on our trip. And the evening entertainment was non-existent or awful. Finally, connecting to the internet was impossible all week, not just for us but for everybody. When I holiday, I do not expect to check emails all the time, but we would have liked to have been able to share our experience with family and friends, particularly given that I paid extra for European cellular service. Our cruise was not terrible; neither was it great. In future, we will choose ships that are English owned and operated. Read Less
7 Helpful Votes
Sail Date: August 2015
When we booked this package in April 2015 it was advertised as starting from Amsterdam on 21st August with an overnight stay in port and departing later the following day - this was exactly what we wanted as this was during Sail Amsterdam ... Read More
When we booked this package in April 2015 it was advertised as starting from Amsterdam on 21st August with an overnight stay in port and departing later the following day - this was exactly what we wanted as this was during Sail Amsterdam 2015 which was an event that only happens every 5 years and was the main reason for booking the cruise. Some 3 weeks before the event we received notification from AROSA that the embarkation point had been changed to Utrecht that was some distance from Amsterdam - the reason stated was because of Sail Amsterdam 2015. The letter also indicated that it had been written some months prior to when we had received it and so I wrote to AROSA expressing our disappointment and asking when they knew about the change of embarkation port but they failed to answer this and did not reply to 3 further emails. I then directed the questions to the UK cruise company that had sold the cruise as part of a package and after a number of emails they finally admitted the following "After having a look in to the situation I can confirm there has been a miscommunication between both parties and the embarkation port has always been Utrecht. The miss communication between ourselves and A-Rosa is ongoing and something that we are discussing." Obviously, this change caused both ourselves and many other passengers great disappointment and to embark on a cruise in an area that that the ships crew described as unsafe was not a great start to our cruise and we would certainly not have booked it had we known that it was not starting in Amsterdam. The A-ROSA FLORA is only 2 years old and was a nice ship with a very helpful crew of mixed nationalities. Our cabin was spotless and well maintained for the 7 nights we were on it and the only problem that we had together with some of the adjacent cabins was a failure of the vacuum toilet system that was soon rectified. The food was a buffet style self service arrangement that was well presented and sufficient and of good quality and typical of German food. As with the crew, there was a mix of nationalities amongst the passengers with German and British forming the majority and others from Russia and the USA. The ships announcements were firstly in German and then English but most of the crew spoke good English so this was not a problem. The evening entertainment was limited to one person playing records and various musical instruments and the general criticism here was that it was very limited and lacked much variety. The excursions were good with very good guides on most of the ones that we went on and when there was a mixture of German and English passengers they provided two guides who gave individual commentary via personal audio devices, which worked very well. Our favourite excursion was Strasbourg. A number of passengers made their own excursion arrangements that worked out a lot cheaper than the organized ones. Some of the passengers did encounter difficulties researching rail times when the Wi-Fi on the ship was down for a couple of days but they found the rail system very good. With the included drinks package, free Wi-Fi and one free excursion together with good weather this was a nice cruise let down by misleading adverts and poor communication. Read Less
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