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4 A-ROSA Cruises Passau Cruise Reviews

The pre cruise 3 day stay in Prague, together with Vienna and Budapest were the high points of this, our second river cruise. The views from our Juliette cabin window were magnificent and come highly recommended.The weather was typically ... Read More
The pre cruise 3 day stay in Prague, together with Vienna and Budapest were the high points of this, our second river cruise. The views from our Juliette cabin window were magnificent and come highly recommended.The weather was typically very hot but the air conditioning kept us all cool until one evening it broke down for a few hours. Generally however, the facilities onboard were maintained to a high standard. The transfer to Passau from Prague by coach was over 5 hours, having been delayed for an hour when one of our party sadly became ill. Similarly our transfer from the boat at the end of the cruise to Munich Airport by "Imagine Cruising" was rather too long. We lwere required to vacate our cabins by 9.00am, then waited (without further refreshments) in the ships lounge until 11.00am, when we began the transfer to Passau Centre for a walking tour. We then completed the journey to Munich airport at 2.00pm, arriving at 4.00pm for our 8.15 pm BA flight to Heathrow. This river cruise was on Arosa Donna, with an equal number of German and British passengers. Info was delivered in two languages, but translation sometimes less than transparent.The crew were a mix of nationalities, but key posts were filled by German staff. Embarkation, cabin, boat and itinerary were generally good. The food, at best very ordinary.Never the standard we experience on ocean cruises. Afternoon tea is composed of rather plain cakes. Entertainment on board consisted of a very noisy , poorly attended disco every night - until midnight. "Ports of Call" and Excursion information delivered by one very good and one very weak member of staff. Really surprised that in Budapest no evening cruise available, given the beauty that is Budapest at night. Excursions are booked when onboard. The crew, particularly in the restaurant and bars were unusually a rather grumpy, unhelpful bunch, who were rarely seen on the upper sun deck taking orders. Staffing , particularly in the bars , appeared to be a real issue during our Donna cruise and it was never easy to get a drink , without queuing a long time on this " all inclusive" cruise. Similarly the cruise line ARosa / Chef appeared " to struggle" with those, like my wife, with special dietary requirements e.g. Gluten Free. But food dishes on the daily menu did have allergens identified. Overall, although we enjoyed the boat, the cabin, the cruise , the places visited - we would be unlikely to choose ARosa again. Read Less
Sail Date July 2016
This was our first river cruise and did not know what to expect, especially given the fact that I had never heard of Arosa cruises. However, the room (a suite) was bright, very clean, quiet, and spacious. The food was very good and we ... Read More
This was our first river cruise and did not know what to expect, especially given the fact that I had never heard of Arosa cruises. However, the room (a suite) was bright, very clean, quiet, and spacious. The food was very good and we are picky. We were the only Americans on the boat, with the remainder of the passengers German. Every member of the crew spoke some English, but of course, some were better than others. My only complaint is that it was not made clear to us what services were provided with our suite. I am sure I read about when booking, but it would have been nice if a crew member had reminded us. On our last day I asked about the remaining credit and was told that we had 218 Euros left to spend. Glad I asked. I am not sure if this is true for every river boat line, but we had our own table in a quieter section of the dining room, which was very nice. Overall, we were very pleased and will most likely return to Arosa. Read Less
Sail Date October 2015
This was our first time on a River Cruise and I did enjoy the overall experience of river cruising but would choose another company next time, in regard to some reasons listed below. This cruise was along the Danube from Passau to ... Read More
This was our first time on a River Cruise and I did enjoy the overall experience of river cruising but would choose another company next time, in regard to some reasons listed below. This cruise was along the Danube from Passau to Budapest and back over 8 days. When we arrived in the train station in Passau we were surprised that there was no representative from Arosa to offer passengers any information on when and/or where our prearranged bus transportation to the vessel would be available. Our luggage was taken from all the arriving passengers but that was it with assistance. We were travelling with another couple and after all of us were wandering around for quite awhile trying to get some help and being unsuccessful, we decided to just take a taxi to the vessels location. Have no idea how long the other train passengers had to wait for their transportation but do know that we were well settled in on the vessel when they finally did arrive. This needs to be improved. The ship itself was in good condition with the exception of one problem that was apparent with a sewage smell that would appear at times in the lounge area and nearby stairway to the outer upper deck and unfortunately there were also some issues with our companions cabin and this smell as well. When we inquired about it we were told they were aware of the situation but were told from head office that it would be addressed later on in the season. This is not acceptable. Our cabin ( French Balcony ) on Deck 3 was comfortable and well serviced by the attendants throughout the cruise. Actually the crew overall were very friendly and offered good service and spoke enough English for any english speaking guests which were very limited ( think I was the only one ) but they did leave a daily activities leaflet in both English and German in our cabin, as they knew I was only English speaking while my spouse and our travelling companions are fluent in German. This was a nice touch. Wifi was very inconsistent the entire trip whether we were moving or not, so if one needs to rely on consistent daily computer contact, this is something to consider with Arosa. Not sure about other companies out there. Something to consider also is that for any people with physical challenges, there are no elevators onboard. We did see a number of people really struggling at times especially on stairwells to the outer deck... I think that with the overall older clientele cruising nowadays, all vessels should be fitted with elevators. As previously mentioned meals on board were buffet style and although food was quite plentiful, we found that a lot of dishes were too greasy and food would often look like it was sitting in a lot of oil. Seemed to be popular with the German clientele but not really appetizing for our particular tastes. Would also have been nice if the evening meal at least could have been a sit-down dinner. We also opted for the all inclusive beverage package and would enjoy a pre dinner cocktail each evening and on occasion, one afterwards. Did enjoy the ports of call along the Danube and did a combination of ship excursions and touring on our own along the way. The ships excursions were all done in German so not the best for me but I did enjoy the sights. Vienna was lovely as was Budapest with it's architecture and also the much smaller Bratislava. In conclusion, with the issues that did arise on our cruise and for our particular tastes regarding food and meals, we would not do another cruise with Arosa. Read Less
Sail Date June 2015
I wanted to give you an update of our experiences on the Arosa Bella cruise on the Danube. Let me start out that there were 5 of us traveling in 3 cabins. We are all in our late 40's-early 50's. We got a text the night before the ... Read More
I wanted to give you an update of our experiences on the Arosa Bella cruise on the Danube. Let me start out that there were 5 of us traveling in 3 cabins. We are all in our late 40's-early 50's. We got a text the night before the cruise was to start while we were in Munich that the locks were down in Slovakia and the boat could not get to Passau so we would be bussed to the boat in Hungary. This ended up to be a 6 hour bus ride to Komaron, Hungary. We were not happy at all with the way they handled the lock closure. When we got to Passau as we were instructed, the Hotel Director, Michael was unwilling to speak with us to explain what was going on because we spoke English. To quote him "I will only speak to the German guests now, you can wait." Now keep in mind we are in a strange country where we don't speak the language. Dozens of people are milling around trying to find out what was going on and many were mad that they had not been contacted. We were not mad, but did want to understand what they were saying. We were lucky in that about 20 minutes after standing there, a person that was going on the cruise that spoke English finally translated for us. He told us to tag our bags and put them on the bus and just to get on the bus. The Hotel Director kept telling us to wait even after I called the cruise line contact that had called me about the change and she promised to call Michael to have him talk to us. I saw her call him and heard him answer and he then still chose to ignore us. If it wasn't for a very nice German man that had lived in Fort Lee, NJ for a time, we would have had no idea what to do or where to go until they decided to talk to us. On the cruise itself many times we felt a burden to the cruise line because we spoke English. Because of the change in itinerary they did give a lovely tour in Budapest in English that we were not expecting. What we didn't realize was if we didn't take the German tour we would not be allowed off the ship in Melk & Krems. We ended up taking the German tour because we wanted to get off the ship, but in Esztergom we almost had the same problem, but I forced the to call us a cab to take us to Basilica. That information would have been helpful before we went so we were prepared. I had originally had some tours planned but due to the change in itinerary we had to cancel them. We did have a great waiter every night who spoke English and got us an English menu every night. The ship itself was lovely. The passengers were friendly even though many did not speak English. Food was generally good with only a few times that there was little to eat for my husband since the gluten allergy. They had a hard time understanding the gluten allergy depending on which chef was there as some did not speak any English and could not tell my husband what foods were safe and what weren't. The itinerary was great and we loved that we were overnight in Vienna and Budapest. Wifi didn't really work well so I wouldn't tout it much. We had a full drink package so all our drinks were included. This was great and not something I was used to on a cruise. We had lots of great local wines and schnapps. The cabin was comfortable and clean and very well kept. We loved being up on deck as we went through the locks on the return trip. The cruise line did give us an OBC for our troubles of the 6 hour bus ride to Komaron and a discount on the spa. We both had massages which were nice while on the river. I only wish we had some English tours to use the money on. We ended up with beach towels, but I would have preferred to see more of the cities. I did take 1,529 pictures and it was an awesome trip. We have decided we would do another river cruise in the future, but will be trying a different cruise line in the future. We got to see a lot of them, as in many of the cities, when the boats docked, you walked through one to get to yours so you got to at least see their lobby. Read Less
Sail Date July 2014
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