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1 A-ROSA Cruises Amsterdam Cruise Reviews

When we booked this package in April 2015 it was advertised as starting from Amsterdam on 21st August with an overnight stay in port and departing later the following day - this was exactly what we wanted as this was during Sail Amsterdam ... Read More
When we booked this package in April 2015 it was advertised as starting from Amsterdam on 21st August with an overnight stay in port and departing later the following day - this was exactly what we wanted as this was during Sail Amsterdam 2015 which was an event that only happens every 5 years and was the main reason for booking the cruise. Some 3 weeks before the event we received notification from AROSA that the embarkation point had been changed to Utrecht that was some distance from Amsterdam - the reason stated was because of Sail Amsterdam 2015. The letter also indicated that it had been written some months prior to when we had received it and so I wrote to AROSA expressing our disappointment and asking when they knew about the change of embarkation port but they failed to answer this and did not reply to 3 further emails. I then directed the questions to the UK cruise company that had sold the cruise as part of a package and after a number of emails they finally admitted the following "After having a look in to the situation I can confirm there has been a miscommunication between both parties and the embarkation port has always been Utrecht. The miss communication between ourselves and A-Rosa is ongoing and something that we are discussing." Obviously, this change caused both ourselves and many other passengers great disappointment and to embark on a cruise in an area that that the ships crew described as unsafe was not a great start to our cruise and we would certainly not have booked it had we known that it was not starting in Amsterdam. The A-ROSA FLORA is only 2 years old and was a nice ship with a very helpful crew of mixed nationalities. Our cabin was spotless and well maintained for the 7 nights we were on it and the only problem that we had together with some of the adjacent cabins was a failure of the vacuum toilet system that was soon rectified. The food was a buffet style self service arrangement that was well presented and sufficient and of good quality and typical of German food. As with the crew, there was a mix of nationalities amongst the passengers with German and British forming the majority and others from Russia and the USA. The ships announcements were firstly in German and then English but most of the crew spoke good English so this was not a problem. The evening entertainment was limited to one person playing records and various musical instruments and the general criticism here was that it was very limited and lacked much variety. The excursions were good with very good guides on most of the ones that we went on and when there was a mixture of German and English passengers they provided two guides who gave individual commentary via personal audio devices, which worked very well. Our favourite excursion was Strasbourg. A number of passengers made their own excursion arrangements that worked out a lot cheaper than the organized ones. Some of the passengers did encounter difficulties researching rail times when the Wi-Fi on the ship was down for a couple of days but they found the rail system very good. With the included drinks package, free Wi-Fi and one free excursion together with good weather this was a nice cruise let down by misleading adverts and poor communication. Read Less
Sail Date August 2015
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