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20 Orlando (Port Canaveral) to Caribbean - Western Cruise Reviews

Epic FAIL!!! We are regular cruisers and know what to expect. I'll try to keep this to the point. The ship is just too big with too many people. On your second day when the elevator door opens and there is enough room for you ... Read More
Epic FAIL!!! We are regular cruisers and know what to expect. I'll try to keep this to the point. The ship is just too big with too many people. On your second day when the elevator door opens and there is enough room for you inside you will feel like you just won the lottery. Several people would get in the elevator even if it wasn't going in there direction just so they could stay on it and finally get off on the floor of their choice. During slow times there was no problems but during peak times get ready to use the staircase if you want to get anywhere quick. Norwegian wants to say they are freestyle cruising but there is nothing freestyle about this cruise. Freestyle cruising means you're not assigned to a dinner table. But on this cruise you better make a reservation for anywhere you want to go and get there early to beat the crowd of thousands of people because everything is already sold out after the second day. And I'm not talking shows and dinners that you have to pay extra for.... that's a whole Other story. I'm talking about what is supposed to be included with your admission. There are 12 dining options on this ship. However only 6 of them are complementary. And only 2 are full restaurants. All of the others are UPcharge restaurants. Upcharge upcharge upcharge... get used to it. Everywhere on the ship is an upcharge. The famous Ice Bar that is on the ship, $20 upcharge per person, bowling? $7 per person per game. Want fresh squeezed OJ with Breakfast from the juice bar? that will be $4. Even the complimentary restaurants have upcharge selections. GYM. Very nice... very large... a cross between PlanetFitness and Golds Gym. However... (ready for the UpCharge?) Want to go to the gym and then hit the sauna and steam room to burn off all the toxins you drank in the day before? Well the gym is free but use of the steam room and saunas is a $219 upcharge for the week!!! (For $249 they will include a nice body exfoliation lotion you can use.... PLEEEEZE) 6pack of Water for your room....that'll be $25 (seriously)... you'll seen :-( Pools are smallest on any ship I've ever seen. The ship is so crowded with so many guest that you have to make a RESERVATION to catch the tender boat to get off and go to the island. You have to make a RESERVATION for a comedy show you have to make a RESERVATION to eat dinner even in the free restaurants. How is this called freestyle cruising when if you don't make reservations, get there early and keep a schedule you never get to do anything. Why? Because the ship has 4500 guests on it. Take a good look at the picture of the ship. In my opinion it is a floating hotel room with no vacancies and very little common areas. This was our 5th cruise in 2 years.... technically the ship is the BIGGEST we've been on.... realistically... it felt like the SMALLEST ship due to the LACK of common areas... 'um... more staterooms please' The casino stretches almost the whole length of the sixth floor. Take your gas mask because you know smoking is allowed in the casinos. Our room steward was great. We ran into a handful of associates that cared. Shirley our room Steward... GREAT Giancarlo.... Matrede' of "The Taste" saved our evening with his sincere caring and professionalism Melanie Campeau in the shops.... LUV U!! thanks again!! Saha Santu in the Manhattan room... thanks again for making our anniversary dinner a great memory. Most of the others...you can tell by the looks on their faces, they are simply overwhelmed with jobs too big and too great for their staff to handle so they simply try to make the best of it. Such as Jatin Vyas at Guest Services.... although he could have done more for us (as we learned) he at least tried. PS... if you can't get a reservation for late night entertainment... just sit in listening distance of guest services..... its SO BAD its almost comical. We had much more fun off of the boat then on the boat. Overall sure we had a good time because we made the most of it, but I can tell you, I went to guest services on Friday night and asked how early can I get off of the ship .... because I wanted to run off of the ship and enjoy my last weekend of my vacation without having to make reservations and watch the clock for everything I do. If you have reservations for the ship and are used to your sail away card being all you need on the ship to do whatever you want.... and are used to being able to go catch a tender boat to the island at your convenience... and go eat when you want... or look at the schedule and see there is a comedy show and go down and try to catch it??? CANCEL your plans as soon as possible and get another cruise line. We've been on Norwegian about four times. But this was our first Norwegian cruise in the past three years and my gosh have many things changed. Even the employees would shake their heads with us and say yes a lot has changed. If you are planning on going on this ship and can't make any changes. Just be prepared to "make the best of it ". If you were booked on the ship and it is your first cruise, please do not think this is what cruising is like because this ship is a very bad example of what cruising is like. Every person we ran into, every conversation, from people in the elevator, to dinner, to pool, jacuzzi, even the shuttle back to our cars after the cruise.... all people were talking about was their dissatisfaction with the ship and the crowd size. I spoke to one elderly gentleman who told me this was his 79th cruise and he has never been on a ship like this one. And he meant that in a negative way as we began to share our disappointments with the ship. I also learned the reason why Carnivals slogan is the "fun ships". This ship was Boring!! The band by the pool only plays the best of the "softies". Oh and BTW. There is one bar on the pool deck. The right side of the pool deck is THE BAR, opposite of the bar, in the same shape and square footage... it actually SHOULD be another bar... but instead this entire other side is dedicated to "towel exchange" thus limiting bar access. At Embarkation you will be checked into a room for the 4500 of you getting on the ship that has NO vending machines.... water fountains by the restrooms.... that is IT. A precursor of what's to come.... I could go on but I just want to put this cruise in the 'learning' section of my vacations. The BEST advice I heard and I will pass on..... SHOP THE SHIP...NOT THE ITINERARY OR STOPS.....SHOP THE SHIP!! Have Fun!! Read Less
Sail Date January 2017
I just got off the ship and now headed back to MCO. This week about the Epic was not a pleasant experience. From the time we set foot on the ship until the time we settled our account the Customer service was horrible...horrific...the ... Read More
I just got off the ship and now headed back to MCO. This week about the Epic was not a pleasant experience. From the time we set foot on the ship until the time we settled our account the Customer service was horrible...horrific...the worst I have ever experienced. We do a lot of traveling and this is hands down the biggest disappointment I have ever scene in any cruise or resort. The worst service came from the front desk. I am not going to mention names of the workers but they were down right rude. Day 1... we get on the ship ok (whole other story about that) and walk around. We have dinner reservations at 7:30 at La Cucina. We were told in the morning that we would have our luggage no later then 6:30 by the gentleman checking us in, who was the nice person we met all week in that capacity. I went down to the desk at 7 to ask where our luggage was. She tells me you won't have your luggage until 8 pm. We have been in our clothes all Morning and afternoon from traveling. I told her about my dinner reservation and how we were told we would have our luggage by 6:30 and she responded to me that you will now have your luggage at 8pm and you can go to dinner with that...and point at me. I had to walk away. We had to move our dinner up to 8:45 and got our luggage at 8:10. Bartenders- all rude downstairs at the main pool but very nice at nice at spice H2O. Pools...you couldn't go into the pool during the last day because they were painting it and one of the main pools were closed for the same reason during the middle of the week. I think they could have picked a better time for that! We never had to schedule a spot for a tender. They left that big part out so we didn't schedule one until it was too late and was very late getting off the ship to Grand Caymen and the Bahamas. I heard the same complaint among other guests. Some weren't able to get off the ship until well after lunch. The entertainment was great! Both shows at the theater and the dinner show was outstanding. The shore excursions crew were also really helpful and nice. The room was small. We were on the 14th deck balcony. Bathroom and shower configuration was the worst I ever scene. They were like being in a small bubble. When we arrived there were still dirty clothes in the drawers from the guests before us. That was a huge turnoff. The layout of the ship was narrow meaning there were a lot of choke points so it always seemed crowded. Were we on the escape last winter and loved it. It was a totally differerent experience for the good. The only way I would go with Norwegian again will be on the Escape and that's a big maybe. I had all intentions on putting a deposit down for my next cruise with Norwegian but after that experience I may be going to a different cruise line. I never posted a review before so this should show how bad it was and upset I am. I hope the next guests have a better experience. Read Less
Sail Date January 2017
we had a good time in spite of some disapointing field trips. The service was excellent on board. our Interior room was larger than any other curise we have been on. The off boat trips were disapointing. The snuba was a wonderful ... Read More
we had a good time in spite of some disapointing field trips. The service was excellent on board. our Interior room was larger than any other curise we have been on. The off boat trips were disapointing. The snuba was a wonderful experence but the history tours were disapointing. The shows were outstanding. Cats was a wonderful show and the actors did a great job. The aqua shows were exciting and fun the divers were exciting to watch. The casino was fun with friendly dealers. Overall the ship is beautiful with something for everyone. There were many families on board and all were having a good time. We appreiciated the football games were at the On Air. Even a water leak in out cabin was handled well. but a day without water was a great inconvience. The food in the Windjamer was average but the food in the dining hall was very good. Read Less
Sail Date December 2016
We chose this cruise for our 2 children! There were six of us (2 grandparents, my husband and I plus 2 kids- 9&11. We had a midship room with verandah! It was wonderful for us with plenty of room. We were on deck 7- highly ... Read More
We chose this cruise for our 2 children! There were six of us (2 grandparents, my husband and I plus 2 kids- 9&11. We had a midship room with verandah! It was wonderful for us with plenty of room. We were on deck 7- highly recommend the floor. We could take the steps or elevators. Comfortable and great location :) The food and entertainment were amazing. The ship was beyond clean every place you go. There is not a pool for swimming if you're larger than your average 3 year old. If you're looking for a pool to excercise or lap lanes- you will not find it here. You can sit in the pool and watch a Disney show at pretty much anytime during the day. The pirate night was awesome and priceless to see the kids watch the night show in amazement. Memories for a lifetime. We can't wait to book our next trip! Read Less
Sail Date December 2016
We have cruised with NCL before, and had a blast! But.... this was a disaster from the start. We busted our butts to get to the 12:30 p.m. allotted departure time where we stood in line in the blazing heat for 2 hours waiting to board the ... Read More
We have cruised with NCL before, and had a blast! But.... this was a disaster from the start. We busted our butts to get to the 12:30 p.m. allotted departure time where we stood in line in the blazing heat for 2 hours waiting to board the ship. The ship was packed and the staff was rude. The condition of our room was terrible... there were fingerprints all over the cabinetry... it was plain old DIRTY! None of the staff seemed to know what was going on... every time we had a question about anything, we had to wait in a line at Guest Services or wander around aimlessly trying to find a competent staff member to answer our question. And there were LOTS of Questions!!! The whole ship is just confusing! No real pool to speak of..Just a couple of waterslides and wading pool. There is a HUGE AND SMOKY casino on Deck 6 that you have to walk through (even minor children) to get to the main theatre. There is never any room in the good restaurants (or they say) and it forces many passengers to eat off the crappy buffet.. BIG but CRAPPY. The excursion to Tiki beach in Grand Cayman was very confusing and didn't have the cool beach options that was described. Our nine year old daughter was actually bored on this ship! DO NOT TAKE KIDS!! We think that maybe NCL is trying for a different demographic. If you want to gamble it is the perfect ship for you.... but otherwise it is an Epic Failure! Read Less
Sail Date December 2016
Won it from casino. The ship was the absolute worst we were ever on. The food was the same in all dining rooms. The service was slow and inattentive. They never offered to get drinks or see how you were doing in buffet areas. The freestyle ... Read More
Won it from casino. The ship was the absolute worst we were ever on. The food was the same in all dining rooms. The service was slow and inattentive. They never offered to get drinks or see how you were doing in buffet areas. The freestyle dining was not nearly as good as on other cruise lines. The menu was very limited and the service was lacking. Our stateroom was never made up until at lease 2pm. We had the drink package and rarely saw a person to get drinks. Usually had to go to bar to get ourselves. They charged extra for everything. Gym amenities were non existent. This was our 11th cruise and first on Norwegian which we will never go on again. There was limited seating at all shows, you had to book ahead of time to even get in to see a show. Thee were not nearly enough crew to service the guests. Read Less
Sail Date December 2016
I thought this being a 7 day cruise it would have good entertainment and it was awful nothing but trivia and comedy and really dumb games very boring entertainment. The food was fair not as good as other Carnival cruises. I am a platinum ... Read More
I thought this being a 7 day cruise it would have good entertainment and it was awful nothing but trivia and comedy and really dumb games very boring entertainment. The food was fair not as good as other Carnival cruises. I am a platinum member and this is the first time that I was really disappointed with a ship. The lounge chairs are not that clean I ended up getting impetigo from somewhere on the cruise so beware(my husband said he saw numerous people with the same rash on the pool. Not worth the money. Next year Royal Caribbean for me. If you want impetigo and terrible entertainment this is the cruise for you. Boring, boring, boring. I traveled with 2 other couples and they feel the same way in fact one is sick with a cold from the cruise, really needs to be cleaned. The best I can say is our cabin steward to a great job. Read Less
Sail Date November 2016
The Oasis is a dream ship!! Even though it was huge we found it was laid out so well that we never felt it was an excessive effort to get from one venue to another. The best thing...we never once had to walk through the casino, nor had ... Read More
The Oasis is a dream ship!! Even though it was huge we found it was laid out so well that we never felt it was an excessive effort to get from one venue to another. The best thing...we never once had to walk through the casino, nor had to go up a level or down a level to avoid it. It was out of sight and out of the way. LOVELY! To be honest the island stops weren't anything spectacular but on such a nice ship, it mattered little to us. My husband and son lived on the FLowrider most of the time. It was the best part of the ship for them. The Voom internet stopped working for me the last 3 days of the cruise. Don't know why, others in our group were able to log on but I wasn't. We purchased the package before boarding and it was a great value. Read Less
Sail Date November 2016
Food was terrible,we ate at the steak house and the food was great but we sat next to some elite passenger who was loud , obnoxious, and drunk and completely ruined our supper, the cruise director thinks he is some kind of reverend and ... Read More
Food was terrible,we ate at the steak house and the food was great but we sat next to some elite passenger who was loud , obnoxious, and drunk and completely ruined our supper, the cruise director thinks he is some kind of reverend and sings every morning you cant understand him he talks too fast, the entertainment team did only one show with dancing, we had a hypnotist who hasn't changed his show in two years , we then had a Chinese juggler who wanted to be a comedian but he couldn't speak English, the comedy club comedians were just ok,the workers on the boat were not friendly they were rude we had to clean our own plates from the table we had a young man who did trivia and rushed through the trivia games so he could talk on his phone, we ate in the dining room and we waited 35 minutes for bread, and had to ask 3 times to get our water glass filled, breakfast was awful you couldn't get a bagel toasted they were raw, lunch was awful the food was mushy and you had to beg to get two pieces of meat at the carving station the best food on the boat is guys burger joint this company needs to get their head out of their a.. and learn how to treat people maybe their CEO should go on under cover boss Read Less
Sail Date October 2016
My first and biggest problem was with RC customer service. We booked a room with an ocean view window that was about 3-4 ft across as shown on their web site and paid 3 or 4 hundred dollars extra for this over an inside cabin. What we got ... Read More
My first and biggest problem was with RC customer service. We booked a room with an ocean view window that was about 3-4 ft across as shown on their web site and paid 3 or 4 hundred dollars extra for this over an inside cabin. What we got was a small maybe 15 inch porthole so high up you could not see out of it unless you were standing in the middle of the room. Thinking this must be a mistake we stood in line for about an hour to talk to a customer service rep. They told us this was no mistake and basically it was just our bad luck and nothing would be done (after trying multiple arguments that put the fault on us). When I pointed out this was misrepresentation of their product they agreed and ended the conversation. We then went to the Nextcruise kiosk thinking I could find out if they are in fact selling those cabins at a lower rate and just over charging us and were met with an identical response including a smug, condescending grin. I also responded to their online survey with my complaints and was never contacted with an apology or offer of compensation of any kind. Aside from that the cabin was akin to an small RV. I sailed once on Carnival before with the cheapest room possible and it was more spacious with a much better bathroom. Also the public spaces were very narrow and crowded with little to do (maybe 5-6 shops). Most of the activities revolved around seminars where they are trying sell you something. The library literally had 4 books in English, 2 of which I had read. The shows were nice but only 1 hr long and the second they started they began blasting freezing air so by half way through it was about 65 deg. Everyone was complaining of being so cold. The pool deck was so crowded that trying to find a chair was like trying to find a parking space at the mall the day before Christmas. Many of the restaurants are not included in the price of ticket and if you have "my time" dining good luck getting a reservation before 8:30. The food in both the restaurant and the buffet was inconsistent with it being very good for some items or some days and very bad others. Read Less
Sail Date June 2016
When I laid down on the extremely hard bed the first night, I had to ask the steward how we could make it any softer. Needless to say, that was the start of a horrible cruise. Once the steward did what he could (which was add a blanket ... Read More
When I laid down on the extremely hard bed the first night, I had to ask the steward how we could make it any softer. Needless to say, that was the start of a horrible cruise. Once the steward did what he could (which was add a blanket under the sheet), I laid down and realized that I was being attacked by bugs. These weren't bed bugs (thank goodness), but, they were sand fleas. Then the air conditioning died and it took a maintenance guy awhile to fix that. Lastly, we had children running up and down the halls at 3am banging on doors, screaming, flipping signs, etc. When we mentioned this to customer service, we were told that the boat was completely sold out, so they couldn't change our room and that there is over 3000 people on the ship...this This means that they can't stop the kids from doing this. Mind you, the kids did this every single night of the cruise. There was trash on the ship everywhere. I will say that the ports were amazing, but I could have flown or taken another ship. I am done with Carnival. (Btw, I have called Carnival since arriving home and was told that if I was looking for money, it wasn't going to happen, and security can't be everywhere on the ship. The advice from the representative was that I should have complained more on the ship and they would have found a way to stop the kids. I am just disappointed with Carnival and won't cruise with them ever again. Read Less
Sail Date March 2016
Please do not believe Disney's advertising, these are not cruises for adults without children. My wife and I have taken over 50 cruises of 7 days and longer over the last 35 years and have enjoyed cruising over much of the world. This ... Read More
Please do not believe Disney's advertising, these are not cruises for adults without children. My wife and I have taken over 50 cruises of 7 days and longer over the last 35 years and have enjoyed cruising over much of the world. This is the first time I told my wife and daughter I would have rather burned a bag of money than had to endure the Disney Cruise Experience. Had the pleasure of having a child angry at her sister dump a soft drink on me at dinner, watch 5 small children run around and around and around the table in the lounge where I was having a drink while their parents stood close by drinking their wine and ignoring their children's behavior. Dodged small children fighting in the floor in the dining room and on and on and on. On our sailing, according to one of the children's program staff it was a light week with ONLY 1500 children between three and twelve. Prior to our cruise we received a letter from DCL detailing the dress requirements for the Dining Rooms, packed accordingly only to hear head waiter tell passenger the first night not to worry about dress rules, on the Fantasy there are no rules, and he was telling the truth, no rules in "adult only" areas, no rules in the dining rooms, no rules at all. First cruise I have ever taken where I can't think of anything to say I enjoyed other than disembarkation. Star Wars was the draw for us to try this cruise and it was an insult to any thinking fan, it was just another way for DCL to try and sell photos and merchandise, nothing for the real fans to enjoy. Read Less
Sail Date March 2016
This was our first cruise and we were very excited to finally go on one. We embarked and thats where the excitement ended. We were charged a daily service charge, but never received any service. It was very disappointing to sit at the ... Read More
This was our first cruise and we were very excited to finally go on one. We embarked and thats where the excitement ended. We were charged a daily service charge, but never received any service. It was very disappointing to sit at the Raffles restaurant and never get any acknowledgement from any of the staff. I had to walk outside and stand in the bar line just to get a Pepsi that i am paying for with the drink package. The ship only has one pool for adults, and is crammed all the time. When we arrived in Ocho Rios, we were docked at what looked like some type of commercial abandoned mill. we had to pay 20 bucks just to get onto a shuttle to go to town which was 2 miles away. there was another NCL ship at the main dock, but they didnt have to pay any shuttle charges do to the fact they could just walk into town. No discounts, no refunds, no service! The guest service desk employees had no personality, and didnt smile and greet anyone. It seemed to me that if you had an issue, you were bugging them. We are very disappointed in our cruise experience. Food quality, service, smell of sewer, lack of customer service, and they way you are treated are the reasons we will not book on NCL again. Read Less
Sail Date November 2015
Don't know where to even begin, let me start by saying this was my second time on the Spirit. Our first experience was excellent, we had no reservations about going again and were excited to experience it for a second time. Boy were ... Read More
Don't know where to even begin, let me start by saying this was my second time on the Spirit. Our first experience was excellent, we had no reservations about going again and were excited to experience it for a second time. Boy were we in for a big surprise! It all started when we had to report on deck after boarding for the muster, I seriously can't count on both hands how many times they shuffled us and the couple with us around the deck! It was extremely unorganized and multiple people kept telling us to move here then someone would come along and push us back to another side then another person will come and put us back where the last person just moved us from and so on and so forth it became a huge joke amongst everybody that was in the group watching what was going on. I think most of us passengers knew more what was going on than the crew at that point. After the drill we headed directly to the bar on deck behind raffles. We were the first to arrive and sit at the bar and still could not get bar service! The bartenders looked very frazzled before people even started showing up, it took forever to get a drink even when I was sitting in the middle of the bar and told both bartenders several times I needed a drink when they were done and they just kept running circles around each other. There was no personal interaction with either bartender and as many times as I tried to get their attention so they knew I needed a drink, other people were having to order for me because I couldn't get waited on. The first thing I do when I get on ship is look for my own bartenders someone who will take care of me and will have fun on the job. Aside from pre paying my gratuities I had a $50 bill in my pocket waiting to find the right bartender and neither was worthy of even a dollar! It never did get any better over the course of the week, I can't believe there was not even any poolside bar service I have never seen anything like it in my life. The food was absolutely horrible, no matter what area, what time or what day we went. Based on our last experience on the Spirit, we were looking very forward to the fabulous food and service that came with it, what a huge disappointment. The buffet did not have the best of selections like last time, the food was cold, forget about getting cooked to order eggs in the morning unless you wanted to wait 40 minutes. We are not picky eaters either and we felt we couldn't even get a decent meal in the main dining areas. We did have good service one evening in the Garden and that was it, the rest was mediocre at best and one night in the Garden we got the worst food and worst service we've ever received in our lives! The server was borderline rude and very disinterested in being there and taking care of us. She was more concerned with what was going on around her and the rest of the dining room, which resulted in her not even taking our drink orders until we asked, after our food came in which every single order she had screwed up because she wasn't paying attention, then screwed up our drink order and then never came back again. Staff in general amongst the ship didn't seem to know much about what was going on nor have an understanding for anything you ask them. The tendering was absolutely horrible and very disorganized. My husband went to go get a ticket poolside at 6:30 a.m. to get off the ship. We did not have an excursion planned and when he got there the guy told him he was the first one to receive a ticket to get off the ship. However when it came time to tender to the island, it took almost 3 hours. We lost almost half of our time on the island because nobody knew what they were doing while trying to get us off the ship. Forget trying to get a good cup of coffee anywhere on the ship it was like mud from the buffet to the main restaurants to the Blue Lagoon. The cabin coffee was the best bet and was still just ok, however it was an inconvenience to get your dessert to go and have to go back to the room to make your own coffee. One night we went back and had no water when trying to fill our coffee pot. I called the front desk to let them know there was no running water in our room and she told me that there was an emergency and they had to shut the water off and hopefully they would have it fixed soon. Hearing there was an emergency when I'm in the middle of the ocean is not what I wanted to hear she could have said there was a plumbing issue or something... Not tell me there was an emergency! When we finally got running water again about an hour later, nasty, smelly black sludge kept filling our toilet. I think about every public bathroom throughout the ship that I went into had out of order signs and them and as the week progressed more and more restrooms were out of order! We went to the pool party at night and no one was there except a handful of staff and a couple of passengers. We were excited to party the night away and forget about the first half of the week and even that was a dud. We lost and went to the galaxy, and had a drink or two and thought when we went back to the pool it should be hopping by then... what a joke when we went back out a little later no one was there. Unlike our last booking on this ship, the bars were closed around the pool and there was no food being served, it is no wonder how do you have a pool party with no food or drink? The white hot party was a bust due to the weather they have since moved it out on the pool deck instead of inside the galaxy of stars. Why they moved it outside is beyond me they sell a crap load of t-shirts get their money and then have nothing going on due to inclement weather. All they want is money money money and give nothing in return. Very disappointed to see that they are now charging for room service also. We waited all week in anticipation for the big midnight chocolate buffet, that never happened! The only positive thing I have to say about the cruise was our room stewardess, she was very sweet and attentive and always had our room tended too, restocked, freshened up and a fresh towel animal waiting on our bed for us every evening. I was happy to give her everyone else's tips! :-) So disappointed in this ship on so many levels, I could go on and on but I wont. It really does not take much to satisfy or make us happy but I feel after all the money that was spent on this cruise, it was a huge disappointment and you couldn't pay me enough to go on it again! Everyone we talked to on the ship seemed to feel the same, way to go NCL! We set extra aside to put a deposit down on our next cruise while on board, you know that didn't happen!!! I know other cruise lines that would be more than happy to take our money and give us a great vacation. Please, if you choose to sail Norwegian do not go on the Spirit! Read Less
Sail Date November 2015
WE chose this particular cruise because of our great experience on 4 other carnival cruises and it went to new ports for us. The ship was not as well maintained as we expected, the food was not as good and wait staff was very ... Read More
WE chose this particular cruise because of our great experience on 4 other carnival cruises and it went to new ports for us. The ship was not as well maintained as we expected, the food was not as good and wait staff was very disappointing to the point I spoke to a matre`d for the only time in 12 cruises. first night at diner the waiter introduced himself and disappeared, the rest of the diner was handled by the 3rd in line. we didn't get drinks and never offered desert - waiting over an hour for the meal. - the nights after that only were marginally better after speaking to the matre`d as the waiter was then overly sweet but still not great at taking care of our table. wishing we would have requested to move sections looking back. the ship had gone thru a major refit and I could not see where any improvements were made (must have been in suites or other areas not visited) the ship is not easy to get around, if you leave the comedy club (which we loved on the 2 splendor cruises) you had to go up decks to go around the club to get to the same deck on the ship. This is the only bad experience we have had with Carnival and are gold members - and have vowed never to go on the sunshine again. This review is a year later and I am still disappointed haven taken 3 more cruises now on other lines. I am sure we will travel at some point with Carnival again when the disappointment from this one wears off a little. We have taken several cruises from new york as it is closest but will not be using the port until the Sunshine is moved somewhere else Read Less
Sail Date May 2015
As a first cruise we thought we were in a good time. Man we were mistaken. We booked this several months in advanced. We made sure to follow all the rules and regulations as i fly a ton and didnt want any issues. The confiscated the ... Read More
As a first cruise we thought we were in a good time. Man we were mistaken. We booked this several months in advanced. We made sure to follow all the rules and regulations as i fly a ton and didnt want any issues. The confiscated the water we were told we could bring on-board. Then come to find out during the cruise others were allowed to keep their water either for religious reasons or simply they were told they couldn't speak english. Oh and never returned the water as they stated they would. Once on the boat we were informed that we were downgraded to a junior suite due to a maintenance issue and wouldn't get any of the suite features in the junior room. While the junior was larger it still wasn't anything like what we paid for and were confirmed to get. still nothing back from royal on a refund. Service - what a joke. Except for our dinner server and his assistant everything was horrible! We were told by many travelers that there was a specific dress code for 99% of the ship areas. This is to include dinner time. Wrong not of this ship/cruise. We had people in bathing suits, cover ups, underwear and even a guy wearing a dog suit costume at dinner ever night including formal night. When we complained we were told that its spring break and they can only do so much. We had to purchase the minimal beverage package due to the water bottle issue above. 3 of 5 nights we were unable to get any water. We complained every day and were told they would look into it. But nothing done. The internet package was horrible as well. We were only able to use it due to it being down almost the entire time. The food choices other than the two locations were quite lacking. It appears that there were a lot on the rccl website but not once we got on the ship. According to the crew its getting a lot of new dinning options in dry dock. The entertainment was ok. The problem here is they would put the most popular entertainment items in the smallest rooms and it was so packed that we couldnt attend. Then the music/juggling acts were in the big rooms but only a handful of people were there. Something good, was we were able to visit two beautiful beach towns in cozumel and nassau. The excursions were avoided except for joining the ships shopping guide for some shopping. Caveat 1 ---- this was the last cruise for a 15 year old ship prior to dry dock. Caveat 2 ---- royal caribbean went out to colleges to offer this cruise at a huge discount. (according to the desk 2/3 of the ship was from a college) In summary, i hope that royal caribbean cruises are better than this. The ship is old, it was spring break and the staff was under staffed. Read Less
Sail Date March 2015
This was my first Royal Caribbean cruise. I had cruise on Carnival twice before. I have to say I prefer carnival much more. Not sure if it was a misunderstanding but instead of 3 beds I had a full king bed and the couch. The couch was the ... Read More
This was my first Royal Caribbean cruise. I had cruise on Carnival twice before. I have to say I prefer carnival much more. Not sure if it was a misunderstanding but instead of 3 beds I had a full king bed and the couch. The couch was the most uncomfortable to sleep on when pulled out and not long enough will not hold out. I am a late riser and there is nothing for breakfast if you miss the morning breakfast. And when you get to the Windjammer it is not organized very well instead of there being the same exact thing on both sides if you only go to one you'll miss out on other things on the other side. Unfortunately for me the first day I got sick from eating at the Windjammer needless to say I never ate there again. the dining room lunch was not much better it was okay but not the excellence I was expecting. The salad was great but how can you mess up a salad? As for the dining room it was hit or miss. Some nights the food was awesome like the night they had the duck and then sometimes it was just ok. However my service was awesome and Leo and Anna were amazing. I even tried the specialty restaurant Portofino which was good but not excellent. Not enough choices. The food was not as high quality as I expected it was no umami being experienced. The staff was not as friendly they only spoke when spoken to with a few notable exceptions. There are not as many things to do on board if you are a afternoon riser. The promenade the whole point of that is to get you to spend a lot of money on unnecessary items. Bolero Bar is my favorite bar, joseph, marcia and dianne were the best part of the trip. A lot a fun to be had with these three making the best drinks having a live band and just being a relaxing place to have fun. It suck live in Cozumel as that was the only location that I had an excursion. I understand the need to take care of a passenger however if the boat was running at full capacity would have been able to make up the time and still hit the location. It is sad that Royal Caribbean did not do anything did not offer anything for shortening all of our port locations. And their customer service is lackluster at best. It was a train wreck getting off the boat. We are finished with breakfast by 9 a.m. We didn't get off the boat until 1045. They definitely need some help with getting people off of the boat and getting through customs. There for some amazing people on board, we met people from Australia that we will keep in touch with and Winter Haven in Palm Springs. We still made our own fun on board but I will never take another Royal Caribbean cruise. Read Less
Sail Date December 2014
Let me first start by saying for the past 8 years I have done a cruise a year and our only experience with Carnival prior to the Sunshine was on the Legend in Feb of 2013. We booked a cruise on the Sunshine for September 13th 2015 leaving ... Read More
Let me first start by saying for the past 8 years I have done a cruise a year and our only experience with Carnival prior to the Sunshine was on the Legend in Feb of 2013. We booked a cruise on the Sunshine for September 13th 2015 leaving from Orlando. We chose the Sunshine for this special cruise since it was my 30th birthday on September 11 and I proposed to my fiancé on my birthday. We arrived at the Orlando airport the day of the cruise. We purchased the bus pass round trip through Carnival online. When you get to the airport you will need to check in at the Carnival desk located downstairs of the airport before they will let you on the bus. There were no signs or anything. Just ask someone who works there on the bottom floor and you should be good. Bus run about every 45 min. We loaded the bus and the driver loaded our luggage. After a 45 minute ride you arrive at the ship. The driver takes care of your bags and you go through the cruise terminal to check in and receive your sail & sign card. Everything went very smooth getting on the ship. We got on board and went directly to our room. It was about 14:30 when we arrived at our room. The room was clean and set up for us already. My fiancé surprised me with having the room decorated for my birthday and having beer waiting in the room for me. Here was my first disappointment. The beer was in a clear plastic bag on the counter in the room. There were 4 beers in total. The beers were warm and I would have figured they would of had the beer on ice and a glass to drink them in. We then tried to find the room steward to request a bucket of ice for the beer so I could have them later that night. No luck could not find the room steward. We were located on deck 8 towards the back of the ship in a upgraded balcony. We decided to go to the spa and take a tour since she wanted to be pampered to start the cruise. We went to the Spa and Gym which looked very nice and clean. All the staff in the Spa were very nice and helpful (we later found out that the Spa employees do not work for Carnival but for another company that Carnival hires) Completed the tour and she booked treatments for that night. We then went to the lido deck and grabbed a slice of pizza and a deli sandwich. Pizza was so-so but I enjoyed the deli and ended up eating there frequently. Walked on the lido deck and higher until we were leaving port. As she was in the spa I decided to grab a beer and explore the ship and try to have it figured out before she was done. Decks 3,4 & 5 are where most of the common spaces are. The major problem with the layout is on decks 3 & 4 you cant walk from one side of the ship to the other. You have to at some point have to go to deck 5 and walk through the Casino which can be filled with smoke to get to the other side. I found the Liquid Lounge, Punchliner club, EA Sports Bar and shops to be very small for the amount of people who are on the ship. We did anytime dining and you have to go to deck 5 to check in and then walk to deck 3 to be seated. Dining room décor was OK but we were not fans of the food. We ate at the Dining room 3x our entire cruise. The first night we went to the Italian restaurant and my fiancé asked for a pasta dish and asked if she could have chicken ontop of it . The waitress said no that cant be done. For it costing $15 a person to eat in the Italian restaurant I was taken back that they could just put some chicken on it. I got up and walked over to the cooking area where the chef was and asked him and he said not a problem. The chef was very nice and the food was EXCELLENT! Desert was AMAZING!!! I would have ate there all cruise but they did not change there menus from night to night. We tried guys burger spot but I was put off by the cooks being in a tiny room covered in sweat hovering over the meat being cooked (what do you expect the burger spot is on the lido deck outside. Of course these guys are gonna sweat in the heat sitting over a flat grill all day. Now onto the lido deck buffet. We found the prepared food to be bland and tasteless sometimes even cold. This is where the pizza spot and deli are. We had buffet 2x on the ship. This buffet will close from 1400 - 1730 on port days. this made no sense to me as not everyone gets off the ship. Pizza is open 24/7 Deli is open until 23:00. Main dining room and speciality restaurants are open until 21:15 is the last seating time. Overall I liked the Deli and Italian place for lunch and or dinner. Breakfast on the lido deck was same bland tasting. Eggs seem powdered and tasteless. Word of advice go to the Italian place or Asain place for breakfast. They have omlette stations where they are made fresh. This was our choice of breakfast. Now onto the boat shops. Liquor and Smokes are cheap and duty free like all ships. Every cruise ive been on I have bought a watch either in port or on the ship. I found a Movado on the ship that I liked and knew it was rare. I asked the man to retrieve it for me so I could look at it. On the metal band there was a large scratch which I pointed out to him and he rudely told me it was just a smudge and took it from my hands. At this point I was stunned with the way he acted and walked out. We found the shops on the Legend (smaller ship) to be a lot larger. We went to the shows in the theatre and found them to be like a high school talent show. The theatre was tiny for 3000+ cruisers. All they did was sing and try to dance together which they failed at. These were not productions like we were use to on other Cruise lines. The Comedy club does a family show at 19:30 and adult shows at 20:30,21:30,22:30 and 23:15. This comedy club is TINY and you need to be in line about 30-45 minutes to get a seat just to see the comedian. Again the comedy club on the Carnival Legend was about 3x the size of the one on the Sunshine. Comedians were very funny. Now onto the lido deck and serenity area. Lido deck has 1 pool which is very small. Didn't spend to much time there due to the hordes of people splashing and running around. As we went to the Serenity deck (ADULTS ONLY) we found many children up there with there families. I cant blame the staff for this but more so the parents for not caring about the rules. The serenity deck has a pool with a sign that says 18 people in it. When I was in it I counted 43 adults in the pool and plenty more with just there feet in it. This was ridiciulous and I had to leave. They play movies and serve popcorn on the lido deck at night but we found to many screaming kids up there to enjoy the movies. Seems a lot of parents don't pay much mind to what there kids are doing on the ship and leave them un supervised a lot. We went to Cozumel, Belize, Roatan and Costa Maya. If you don't have a excursion booked for Belize don't bother getting off the ship. Costa Maya we were allowed off the boat at 0700 and had to be back on at 13:30. We were on that island a total of 1.5 hours. I do not recommend you getting a room on the 8th deck in the back of the ship. We had the havanna bar above us and it can be noisey until about 0100 on most nights (we didn't mind this its expected) Now at 0530 every morning we were awoken by the staff sliding the tables on the floor and banging around unitl about 0645. When you call guest services at 0530 nobody picks up and it let it ring for 20 minutes one morning. Multiple times I walked up and politely asked the staff to lift the tables and be curtious of the people under them. They yes'd me to death but when id return to my room it just kept going on. The waitstaff in the main dining room was nice but SLOW. we had different teams every night due to anytime dining. Now the first three nights our room was always done but we never seen our room steward. We are use to every morning and evening seeing them and having plesent interactions. I always tip in person and don't let carnival do it for me. On the third night I went to guest services and had my tips reversed. Just so happen the next day we saw our room steward for the 1st time and talked briefly. We were informed by fellow cruisers that your room steward gets notified if you remove your tips from your sail & sign card. Now it makes since why we saw him. In the middle of the cruise our rooms lights & tv went out. We called maintenance which no one answered and were transferred to guest services. Took them an hour to restore power to the room and when I asked what had happened they said the breaker tripped and it happens often. Really happens often and cant be fixed? Now comes the worst ordeal of the trip. On our last night of the cruise after we put our luggage out to be picked up something happened with the toilet causing dirty water to overflow all over the floor. We called maintenance and again went to guest services. We were told they would send someone. After 15 minutes of no one showing up we called again and was told "I TOLD YOU ALREADY WERE SENDING SOMEONE!" I stood in the hall and found an officer who I asked to at least turn the water off. He did so and made a few calls for the repairs to get done. After about 15 minutes he walked by and asked if everything was fixed and when I told him no he got on the phone again and was very stern about getting someone there. 5 minutes later a plumber showed up who spoke no English. By this time it was 22:00 he worked on it for about 45 minutes and left without saying anything. Then a housekeeper arrived to change out the towels. All he did was take the old towels and replace them with new ones. At no point did they sanitize the floor or anything. Now its 23:00 and I hear a knock at the door. Its the plumber wanting to work on it again. At this point my fiancé is in a robe naked underneath and needs to use the restroom. I asked the plumber to leave the room so she can change and use a public restroom. he did not understand me and kept saying "I FIXING I FIXING" and would not leave. My fiancé had to go to the lido deck in a robe naked underneath to use the restroom because they would not leave the room. THIS IS HORRIBLE TO MAKE SOMEONE DUE THIS! After all was said and done they fixed the problem at 23:50. We had a long day of travel ahead of us which made this even worse. I went to the guest service and was told to come back after 0730 when a supervisior is there. I went to gues services the next morning and dealt with extremely rude and didn't even apologixe for the inconveince. I understand things happen that are uncontrollable but not even a sorry or anything. She ended up giving us a credit of $25 each on the account. She then stated all this stuff about there policys but would never give me a physical copy of the policys. At this point we asked for the corporate number and she just gave us a email not even a phone number. We are now dealing with Carnival headquarters about the situation and will never cruise carnival again. Food was bland EXCEPT the Italian spot. Common areas are small and crowded. Staff was rude and seemed no plesent except for the cruise director she always seemed nice and full of energy. EA Sports bar is packed on football sundays and filled with smoke. Read Less
Sail Date September 2014
For our 50th anniversary we wanted something special; Based on commercial information we selected a cruise to the Caribbean. We have great expense to go from Las Vegas to Orlando airport, from there after few days at DISNEY, we rented a ... Read More
For our 50th anniversary we wanted something special; Based on commercial information we selected a cruise to the Caribbean. We have great expense to go from Las Vegas to Orlando airport, from there after few days at DISNEY, we rented a car to Port Canaveral where we went through an excruciating process: ( acceptable because the terrorist incidents). The ship was beautiful to look at from the distance, but from the inside was a different thing altogether,... faded paint, rust worn out furniture uncomfortable cabin and just outdated worn out ship. Limitations on where to eat and when to eat, preferential treatment to some occupants and disregarded attention to others. The entertainment in general was mediocre, some shows were impressive and others very boring, nothing sensational. The service was based on ethnicity and passenger category. Unlimited for those in upper category and limited to those in lesser . The Ports and shore excursions all took place where the ships company have ownership property and all attendants wore ROYAL CARRIBEAN uniforms. To top it all the prices of activities outside of the ship were outrageously high. We were in our seventies/very active seniors, no children etc. WE WILL NEVER GO IN ANOTHER CRUISE, ROYAL CARIBBEAN REALLY,REALLY SUCKS! Read Less
Sail Date April 2014
Everything was rock bottom class on this cruise with two exceptions; the cabin lady and the $35/each steak house. The balcony assignment was overlooking the dance floor of the deck below and an elevated hot tub was directly outside our ... Read More
Everything was rock bottom class on this cruise with two exceptions; the cabin lady and the $35/each steak house. The balcony assignment was overlooking the dance floor of the deck below and an elevated hot tub was directly outside our cabin. After threating to invoice their now money back policy we were finally moved to another adequate cabin and wow, it was actually overlooking the ocean. Food in the main restaurant was good, however the buffet fodder was slop. There was always a struggle to find a place to sit at the buffet area. We could not find the pizza place open late at night as advertised. The stops in Roatan and Belieze consisted of very small fenced in areas with the usual stores. We were warned not to got outside the fenced in areas alone or after dark. I wonder why they even bother to stop at places that are not safe. A sit down breakfast was only available to the first and last day of the cruise. The waiters must be in training here, because they always got the order wrong and didn't seem to care about their service. The crowning bows were on the final debarking morning of the trip. We were served powered eggs instead of the real McCoy for breakfast in the dining room. We still can't believe that happened on a cruise. The second issue was an hour long wait on our feet in serpentine lines to get to the three customs agents that were there. Can you imagine 4,000 people trying to get through those lines. Yes, that included the elderly and folks with small children. It was poorly managed. Carnival has lost their edge. Sure they are the cheapest, but the service is horrible. Read Less
Sail Date December 2013

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