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4 Orlando (Port Canaveral) to Transatlantic Cruise Reviews

To start, I have cruised DCL before and it was excellent. I have been to WDW yearly since I could afford it and I will continue to do so, I have never experienced any issues at WDW and the service and experience has always been faultless. ... Read More
To start, I have cruised DCL before and it was excellent. I have been to WDW yearly since I could afford it and I will continue to do so, I have never experienced any issues at WDW and the service and experience has always been faultless. It is with regret when I say the same cannot be afforded to DCL. It is even more so, in the response to my complaints that I felt even more let down and disregarded as a customer, to the point that I will never sail DCL again. To summarise, we had a rough crossing - no fault of staff whatsoever. There is nothing that can be done to help this, I understand that. The concern I had above all else was the lack of communication of this weather from the bridge, to staff, and finally to guests. There was a point in our crossing, a particularly rough night, a lot of passengers were sick and scared - not a single member of staff crew had had any communication from the bridge. They would literally say 'I don't know, they aren't telling us anything'. They did not know what was happening nor could they tell us what to expect. Weather is unpredictable, I get that but this to me was a real concern - it made me feel like there was something being kept from guests, as well as staff about the safety of the crossing. This may not have been the case but communication was incredibly poor and in turn made me lose faith in DCL as a safe vacation option. In reporting this back I have had zero explanation from DCL, not even an understanding of my concern I have simply been told 'We can't help the weather' -completely misunderstanding my complaint entirely and basically told to go away, we aren't going to do anything further about this. Safety of my family is my main concern when travelling and for this reason alone I will never sail DCL again. This cruise was a stark contrast to the quality of service experienced in both WDW and our previous DCL cruise, including food quality, staff competence and attentiveness. Of course, there were exceptions and we did meet some excellent staff, but this was greatly overshadowed by the disappointing service in other areas - again a concern which was never addressed. This was our honeymoon cruise with a 1 year old baby - understandably this type of gesture is never guaranteed but our honeymoon was never recognised by any staff and we did not receive any of the Disney 'magic' I had experienced so much of in WDW such as badges, congratulations etc. We got married at WDW just prior to the cruise and the contrast was such a bump back down to earth, we had hoped for the opposite after getting married! As I said there were positives, but the safety of my family cannot be something I ignore and the response I received from DCL to my concerns was quite frankly shocking and a customer service response I have never, ever encountered before - my concerns were literally ignored, or changed into something I had not actually said, misunderstood and trivialised - not that I have had to complain often!! So sorry DCL, I will be choosing RCL next time. Read Less
Sail Date May 2016
Just returned home from a wonderful 14 day cruise on board Norwegian Spirit, from the Captain to the attendants the level of service was above what we expected, all food is off the highest quality available at any time. This was our ... Read More
Just returned home from a wonderful 14 day cruise on board Norwegian Spirit, from the Captain to the attendants the level of service was above what we expected, all food is off the highest quality available at any time. This was our first ever cruise and the attention to detail in the food, beverages and entertainment was off the highest standard, will definitely travel again with Norwegian Line. From the initial arrival on board where you are greeted by members of staff you immediately feel at ease and made to feel part of the party. The information received on arrival informed us of what would be happening that evening to welcome all on board at the arrival party. We left that afternoon on route to Virgin Islands and from then till we arrived at Barcelona the staff ensured a good time was had by all. All information was available at the main desk with the nightly paperwork arriving with all the following days activities, a lot of work was put in by the cruise director and his staff to ensure a good time was had by all. A full day at Funchal was the last port of call prior to disembarking at Barcelona. Everything for this holiday was taken care of by our cruise agent which was stress free from start to finish. My opinion would be to try this cruise line as I think you may be pleasantly surprised. If anyone feels they did not receive value for money on this ship they must have high expectations for how far they think money can go, excellent. Read Less
Sail Date April 2016
Just returned from our cruise was way above expectations, food amazing could not fault any restaurant ,even though we spend a lot of time in the buffett restaurant so much choice, staff were so lovely and friendly especially our cabin ... Read More
Just returned from our cruise was way above expectations, food amazing could not fault any restaurant ,even though we spend a lot of time in the buffett restaurant so much choice, staff were so lovely and friendly especially our cabin attendant Elmer amazing man always smiling and always time for a chat with us despite him being so busy , always had some towel animal waiting for us on our bed on our return to our room which made us smile .plenty of entertainment which was so good ,magician was brilliant and entertainment staff worked so hard with the shows etc, we visited st maartin and st thomas n loved every minute ,bingo prices a bit expensive but I was made a queen so had free bingo for the duration of our cruise :-)can't wait for another cruise next year with NCL . Thank you it was a pleasure cruising with yous. Read Less
Sail Date April 2016
Travel for relaxation was the main reason for this particular cruise. MISSON ACCOMPLISHED! The ship is smallish and very easy to navigate. We had a balcony room on the 10 deck which was perfect. Large enough for 2 people to easily ... Read More
Travel for relaxation was the main reason for this particular cruise. MISSON ACCOMPLISHED! The ship is smallish and very easy to navigate. We had a balcony room on the 10 deck which was perfect. Large enough for 2 people to easily navigate and a much larger bathroom that many other cruise ships. The service from beginning to end was great. We spent a great deal of time in deck chairs enjoying the calm seas and sun that we were lucky enough to have. The food was very good and plentiful. never long waits in the dining rooms. Ports of call were nice, especially Maderia Portugal...very interesting and beautiful. The time at sea was filled very well by the cruise staff. Lots of interesting activities for almost everyone. Different entertainment styles for most peoples enjoyment Check in check out easy as pie. Would recommend for someone looking for lots of down time and relaxation! Read Less
Sail Date April 2016

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