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19 Norwegian (NCL) Orlando (Port Canaveral) Cruise Reviews

The ship is super big , it has the biggest casino I have ever seen on a ship. It is very noisy and the elevators are ridiculous. always waiting. I personally thought there was not enough outside space. I don't like the free style ... Read More
The ship is super big , it has the biggest casino I have ever seen on a ship. It is very noisy and the elevators are ridiculous. always waiting. I personally thought there was not enough outside space. I don't like the free style dining I like to get to know the wait staff and be treated friendly. The staff in the restaurants looked like they just wanted to do their job and go to bed. the pools were very small. it seemed like everything on board was an extra charge. the internet price is unbelievable. you can't bring water on board you have to purchase it and its 24.99 for a case. REALLY. I have been on 40 + cruises and love cruising. Carnival has this beat but 150% and im not exaggerating. I actually had a fall on the ship and no one cared or came to check on me but the people around. The Bar I was in the Cavern they just went about their business. I actually broke my ribs. found out later that another gentleman tripped on the same dark small table and was hurt. The specialty restaurants are very nice but that's another couple hundred dollars tacked on plus 18% tip. Read Less
Sail Date February 2017
We chose this cruise because of its convenience; we live in Satellite Beach, only a short ride to Cape Canaveral, the departure port of our week cruise. Although there were some very nice aspects of the ship ( e.g.,the friendly staff, the ... Read More
We chose this cruise because of its convenience; we live in Satellite Beach, only a short ride to Cape Canaveral, the departure port of our week cruise. Although there were some very nice aspects of the ship ( e.g.,the friendly staff, the deluxe spa, the dining options, etc.) the overwhelming drawbacks were 1) the unacceptable smallness of our balcony cabin, and 2) the rediculously long lines to actually get on the ship at the time of embarkation. When the room was booked, the cabin offered to us was described to us as a two or three person one. As we were three adults, when we entered the room, it was barely the size for two, let alone for three persons. Upon inquiry, our cabin steward showed us how the couch's "ottoman" served as the third bed. When it's size and positioning was revealed, it not only blocked the access to the balcony, but also measured at around 5 feet, four inches in length. We are not tall people (I am about 5'6") and I slept the seven nights on it, with my feet hanging over the back of, and with barely enough space to fully rotate my body. Our efforts to find some other solution were met with the fact that there were no other available cabins. Our request for some other form of compensation fell completely on deaf ears. Please be aware of this rather false advertising when you have three members in you party, and they offer you that in reality is quite small by industry standards for two! As to the lines at the NCL Cape Canaveral, it took us nearly two hours to finally get on board the ship from the scheduled time we arrived at the port. Now, we have cruised from this port on the other main ships sailing from there (Disney, Royal Caribbean, and Carnival) many times, and never did it take so long to board. No explanations for the wait were offered, and the staff were appropriately chagrined and apologetic about this "welcoming". From a consumer's perspective, it is not a very good way to start a cruise. If such lines are endemic to NCL, it would be wise to let your clientele know about this in advance so that they can plan accordingly. Read Less
Sail Date December 2016
Eight members in our extended family signed up for Norwegian's West Caribbean Christmas cruise aboard the Epic. It was epic all right. Epic crowds. Epic lines. Epic waits. Epic disappointment. But not everywhere. You could ... Read More
Eight members in our extended family signed up for Norwegian's West Caribbean Christmas cruise aboard the Epic. It was epic all right. Epic crowds. Epic lines. Epic waits. Epic disappointment. But not everywhere. You could always find a chair in the towel folding workshop in the Atrium. The best experience was the Cirque Dreams dinner show. The "incredible" adjective is incredibly overused. So forgive me when I say the performance was incredible as were the performers and the dinner. By the time it was over, I was both exhausted and exhilarated by the fast paced show and feats of the performers. And we saw it all while we chowed down at ringside. We spent about an hour at the dueling pianos program. It was entertaining and fun for awhile. But after awhile, it became cliched with music from the last century. Everywhere i went in the ship, it seemed some performer was singing "What's Love Got To Do With It." Hey, boat folks, Surprise! We're in the 21st Century. Mac 'N Cheese, two performers tucked away near a bar on the 7th deck, sang music from the 21st century. Really nice modern selections and they had following at the bar; but they didn't have a dance floor. Too bad. In fact i never could find a dance floor with music of at less than 115 beats per minute. There was a place for bump and grind; but, if that stage in your life has passed you by, too bad. I wasted precious suitcase space in packing a pair of dance shoes. Excursions were too often an exercise in frustration getting on and off the boat and on and off buses and/or ferries. Visiting the Tulum Mayan ruins would have been a fascinating experience had we had any time to spend there. But by the time we got there we had to march like Sherman through Georgia in order to catch our bus back to the ferry that would take us back to the boat. At three of our four destinations, we made it to terra firma. That wasn't the case with Jamaica. We were supposed to spend a day at Falmouth. But the captain decided the boat was too big and the harbor to exposed on the windy day we arrived. And, well, he would have liked to have taken us to Montego Bay, but another ship was already there. So we got to bob around on the sea for the day. Whoopee! My contact who was waiting for me at Falmouth said the water calmed shortly after we fled. Ouch! The captain said he would try to make it up to us. He must be still trying because I'm still waiting. Looking back, our first stop at Norwegian's private island, Great Stirrup Cay, in the Bahamas, was manageable and the most leisurely. For the fun in the sun and sand people, I think it met their expectations. I'm not one of them. So I tried to find the nature trail. No luck. All I found were signs that said construction was under way and thou shalt not pass. Eventually, a staff member took pity on me and pointed me in a direction that allowed me to do some birding amid some very large construction related semi-trailers. A couple in our group went on an eco-excursion boat trip and said it was quite interesting. The moveable feedlot followed us off the ship and onto the island and provided a pretty nice picnic--if you are in to hot dogs and burgers, and I am. Our midship balcony cabin looked small from the online photos, but it had surprising, if not ingenious, storage space. So that really helped. And while too short for some in our group, the mattress and the rocking of the ship rewarded me with some great sleep nights. But the electrical wiring was, like, "What were they thinking?" The only outlets were under a low shelf near the sink opposite the bed. So if you wanted to plug your phone in near your pillow and/or your ipad or your cpap machine, you had to string an extension cord across the floor through the room's only passageway and be very careful that you didn't trip on it if you got out of bed at night. Some staff were friendly and helpful. Some were indifferent or lacked first-hand information. Most were just plain busy managing 4,000 or so passengers. At this point I'm going to draw a distinction. Members in my family who had never cruised before were disappointed by the Epic's epic congestion. But we made the most of it, playing some really fun games that my son had brought along. And the long waits at the dinner table between courses were in good company and that made all the difference. Perhaps, some day our family will go another cruise, but you can be pretty sure, it won't be on the Epic. Read Less
Sail Date December 2016
I wanted to LOVE this cruise for so many reasons, and we did.... with the exception of the staff who were GRUMPY the entire time we were there for our "Happy Vacation!" Positive- *Check-in was a breeze *Ship is perfect ... Read More
I wanted to LOVE this cruise for so many reasons, and we did.... with the exception of the staff who were GRUMPY the entire time we were there for our "Happy Vacation!" Positive- *Check-in was a breeze *Ship is perfect for families- The Family Balcony room had great storage for a family of 4. *The slides, entertainment and Splash Academy were all fantastic. -Dueling piano Bars were Great! Negative- The STAFF! I barely saw a smile throughout the whole ship for any days that we were there! *Super long lines at the pool bar, with unfriendly bartenders. *If you were not standing in a certain "station" at the bar, they would not serve you, even if they weren't helping someone. *In 7 days, only two people actually asked us if we wanted a drink. (Not smiling) *The food was "okay." *Our room attendant barely said hello *I would say "good morning" without a response from team members! *It wasn't a surprise to walk by someone and not be greeted. 6 nights of dinners, and we only had ONE outstanding waiter. That was Alfredo at Taste! Additionally, the ONLY friendly bartender I found was Aarron V! He was the only one I saw smiling the whole week and would go back to his line because I knew he would happily take care of us. No one else would. I honestly feel that Aaron and Alfredo should be placed on better staff, because the rest of the team is bringing them down. At the end of the day, this could be an absolute AMAZING ship if they started with a brand new staff. If they had the same team as Royal Caribbean, we would go on this ship over and over and over, but unfortunately, I don't ever want to spend 7 days of my vacation with a whole bunch of grumpy people again! This would be a great place for families, if your truly don't care about the service- but if you do, I'd choose far, far, far away from Epic! Read Less
Sail Date December 2016
Expectation were high for this cruise line because from what I had heard, it was the best. This was a last minute cruise before Christmas so cabin was a small inside cabin(128 sq ft) but doable. It had a very small shower. Every ... Read More
Expectation were high for this cruise line because from what I had heard, it was the best. This was a last minute cruise before Christmas so cabin was a small inside cabin(128 sq ft) but doable. It had a very small shower. Every veritcle surface in this cabin need to be cleaned. GROSS. My biggest complaint about this cruise was the food. We tried several locations to eat and found the same problem no matter where we ate, THE FOOD WAS NOT HOT. In some cases it was stone cold. I for the life of me do not understand this. We did ask a couple of times for food to be remade with no improvement. The made desserts were TERRIBLE so we ate fruit (which most of it was not ripe). This ship is HUGE, almost too big with lots of people. Our cruise has a crazy amount of kids. I don't mind kids I just wish the parents were better parents. Read Less
Sail Date December 2016
I've sailed on many ships, to include NCL's first one ( a converted ferry, that sank once and burned another time).. The main floor, that houses the casino restaurants , is crowed on most nights, to include noise, smoke and wall ... Read More
I've sailed on many ships, to include NCL's first one ( a converted ferry, that sank once and burned another time).. The main floor, that houses the casino restaurants , is crowed on most nights, to include noise, smoke and wall to wall passengers..While the shows are of good quality. many are small, and even more enjoyable( had an astronaut on board, who gave a 1 hour talk on his 2 resupply trips to the space station) ( Did you know that the space walk suit weighs 350 pounds?) I was in a "solo room" a key card area, with 100 square foot rooms, Kinda tight, but you figure it out in one day..Adequate storage, Good glass shower, not the sticky drape one, ..Plenty of room for one, and even a guest,, But no chairs,, The bed is it.. A seperate , private Lounge, that offers a great auto coffee machine with 10 choices,,,cookies galore and breakfast pastries..Bar is opened between 5-7 ( yes you pay) and they have a solo party.. But still no comfortable chairs ... I ate in all the "additional fee"restaurants ...Great food 16 or 32 oz , prime rib , almost too big to eat..Service is great.. Pressure to order drinks Slippery floors...in buffet area.. Pool area, had music , bars and more bars.. The aft area was the best,, The stops at Tortola, St. Thomas and their private .expanded island were ok.. I'd take the same itinerary, but the ship layout was my problem.. Just too crowded and floor plan broken up.. No patterned carpet to help you on going to the bow or stern Bathrooms tough to find,,, Small and out of the way signs!! Announce 4 new ships coming on board. Getaway style .is much better Read Less
Sail Date December 2016
If I were looking to relax for 7 days on a mega ship and enjoy my cabin- this would have been an excellent cruise. However, my intent was to have a festive vacation and enjoy the all of the activities that the ship had to offer- in the ... Read More
If I were looking to relax for 7 days on a mega ship and enjoy my cabin- this would have been an excellent cruise. However, my intent was to have a festive vacation and enjoy the all of the activities that the ship had to offer- in the event that weather didn't permit many outdoor activities. I was initially impressed with the Muster Drill process since it was done inside the ship and was by far the most comfortable experience I have had on any cruise line. This was my first cruise on NCL and I chose this line for it's studio cabins. The cabin was very swanky and I found the layout to be functional for a solo traveler. Even the toiletries were of good quality. The cabins were in their own private corridor of the ship which felt private and safe for a person traveling alone. The studio lounge was a quite haven with flat screen TV's, pastries and a self-serve cappuccino machine. There was a small bar which was tended only during specific hours. I found the Epic to be impressively decorated and stylish in all of the public areas. The ship itself was very large and logistically tricky to get around. The best way to get to the main areas, was to go through the smoky casino which was always very congested. The center of the casino opened with the main dining room below which meant that the smoke traveled freely to those dining below. I enjoyed the Beetles, Burn The Floor show and the Pricilla Drag Queen Show. The best band for me was the Siglo group that played cover tunes in the Cavern intimate club. I enjoyed having pub food and appetizers like buffalo wings and fish & chips in O'Sheehans pub since they had extended hours. The bowling alley was nice however there was a cover charge to bowl. Seven days is just way to long to only have game show trivia, Sudoku, bingo, Wii Dancing, Mandarin classes, Name that Tune, etc. ...what was most disappointing is that all of these activities took place DAILY in the main atrium of the ship. I would have enjoyed having live festive music throughout the ship as opposed to lounge music, where singers repeated the same songs. I was informed that the Bliss Nightclub is typically an awesome venue on the ship however it was reserved for the entire week for a Poker Tournament... All disco dancing was therefore taking place each night on the pool deck which was not ideal on this windy 70-78 degree voyage. Overall, this was by far my most relaxing cruise because for 7 days, I used the fitness center and my beverage package then returned to my cabin most nights. I would not recommend this cruise for someone looking to have a "fun" vacation. Three days would have been plenty for me on this ship. Read Less
Sail Date December 2016
We were looking for a short cruise to just get away for a week. We've sailed with NCL before and been very satisfied, but normally sail with Holland America. We had a very inexpensive inside cabin. The lighting in the cabin was ... Read More
We were looking for a short cruise to just get away for a week. We've sailed with NCL before and been very satisfied, but normally sail with Holland America. We had a very inexpensive inside cabin. The lighting in the cabin was very poor making it very difficult to put on makeup or to read. The best light was either in the closet or the shower. The bathroom facilities were split (shower on one side, toilet on the other) and the sink was installed on the small dressing table so there was virtually no room to act as a dressing area. The "showroom" was small so the entertainment was repeated several times during the cruise so in the evening, if you didn't want to drink heavily or gamble, there was little to do. Library was extremely small - photo area was HUGE and laden with computer monitors to view your photos. It rarely had anyone using them. The escalator running between decks 5 and 6 was WONDERFUL and the elevators were horrible .. ran extremely slow. Dining was awful ... food in the main dining room was always cold for no apparent reason. Staff were nice, but very slow. We always had trouble getting our card back after ordering wine with dinner. The buffet was so overcrowded and the food wasn't much better there with virtually no one behind the counters ...just food sitting out .. even first thing in the morning, it looked like left overs. The male wait staff around the buffet were usually busy talking with each other and commenting about the girls (yes, some of us understand your language). Off loading for tenders to their island took nearly 4 hours due to the "heavy" seas ... not even a foot. This ship is shaped like a big box. It rocks and rolls in minor seas. It appears to be what we would label a gambling and drinking ship ... not one for a relaxing time. The Cirque Dreams dinner show was excellent. Room cards had to be used so often (it had to be scanned everywhere - the walk in comedy club, the showroom - everywhere), the writing was worn off. Luckily the bar code still worked. Not an enjoyable time - worst cruise (total of 30 cruises) Read Less
Sail Date December 2016
I chose this cruise because we could drive from our condo in florida, and we'd been on other Norwegian ships in the past couple years and had a good time. I was very surprised at the Epic. The ship is big, there were a lot of ... Read More
I chose this cruise because we could drive from our condo in florida, and we'd been on other Norwegian ships in the past couple years and had a good time. I was very surprised at the Epic. The ship is big, there were a lot of people, especially on the first days when the weather wasn't so good. I really didn't mind the people and even the size, but the layout is a real problem. The casino dominates the center of the ship, the noise and the smoking is overpowering. The ship could make a designated smoking area, but hasn't so i guess there hasnt been anyone else complqining about that. There are other things going on at the same time on the 5th floor, 6th floor and 7th floor which increases the noise,. And the people walking right through the center of it, pictures being taken as you try to get by. I really wish id taken a couple of picture of the mayhem. You have to make reservations to go to the shows, otherwise you're out if luck. I missed out, got to see one - it was good, but wasn't what i wanted to see. There seemed to be only two things to do on the ship, gamble or drink in the end, not a good place to do anything else. There is no quiet places to sit, except the library. The food was good, not great, but it was OK. I didn't care for the bathroom layout, but it wasn't a deal breaker, the cabin had a lot of storage and the bed was comfortable. Lucky for us we got a cabin near the elavator which are on both ends of the ship, it is a really long way from the center. Read Less
Sail Date December 2016
My first experience on Norwegian and probably my last! The fine dining was very good, and so was the main dining room, what was bad was the buffet! Too many people, wait in line to long in the Buffett and then Impossible to find a place to ... Read More
My first experience on Norwegian and probably my last! The fine dining was very good, and so was the main dining room, what was bad was the buffet! Too many people, wait in line to long in the Buffett and then Impossible to find a place to sit down. Lines for the elevator were just as long, took you about 10-15 minutes to catch an elevator. We were a big group and some of us had the drink package, but at dinner one evening they took our drink orders then I ended up getting a 20.00 charge on my card for some wine which I never ordered, probably someone in our group ordered it, and they put it on my card, which was impossible to get the charge taken off, you would think they were going to go bankrupt for giving you credit for something that was put on your card by their mistake. We had a room with a balcony which was nice but the restroom and shower were terrible, you have no privacy because the shower, toilet and sinks are all separate. The port excursions were fun, We didn't know we needed a tenure reservation, and by the time we found out we were stuck at the end of the alaphabet, just to find out when our letter came up, they never checked to,see if people were on the right reservation or not, so the next tenure we took we got on the A group since they didn't check.. You need a reservation to attend comedy shows and all other shows, on board! Just too many people on the ship. Read Less
Sail Date November 2016
Ala in all we a a great time, but the ship, the balcony cabin we had was nice, and had a lot of storage area. The food and service was a BIG disappointment compared to other cruises I've been on. Long waits (up to an hour and a half ... Read More
Ala in all we a a great time, but the ship, the balcony cabin we had was nice, and had a lot of storage area. The food and service was a BIG disappointment compared to other cruises I've been on. Long waits (up to an hour and a half to get your food once crdered, and the food was not good at all. I did not finish a single meal. And don't get me started on the bread. Any of the bread served, from bus to table bread was old and stale, it just crumbled under a butter knife. Tendering to the islands needs fixed. They only had 3 tenders, and the process to get of the ship had to be booked. I only have a few hours on Grand Cayman due to this. Outside of the poor food, service and processes to get off at the ports, we did have a great time. We met many wonderful people onboard. The shows that we were able to get tickets for were great, and they played a lot of fun games at various times of the day. The ports of call are OK, eastern Carrie Ian is nickers, but the private island was surprisingly nice. Food and beverages are all included while on the island. The only drawback was getting on and off the ship, heard again, have 3 tenders for 4100 people is no where near enough. The off and on boarding was terrible. Read Less
Sail Date November 2016
Long wait to board. Took 5 hours from arrival to ability to get in cabin. Restaurant staff surly and totally oblivious to what customer's ordered. I know this was the first time out of this port, but no excuse. Just terrible ... Read More
Long wait to board. Took 5 hours from arrival to ability to get in cabin. Restaurant staff surly and totally oblivious to what customer's ordered. I know this was the first time out of this port, but no excuse. Just terrible planning for embarkation of passengers. Same holds true for disembarkation of passengers. Total chaos this morning regardless off printed instructions left the previous evening. Where was the crew when they were needed to direct people that were disembarking and taking their own luggage? Absolute lack of communications. Cruise Director announcement at 8:00 AM was a day late and a dollar short! We had the upgraded dining package so we could visit three specialty Dining rooms at no additional cost and only the Le Bistro provided decent and acceptable service. Our first night at the Taste complimentary dining room was not good as service from the wait staff was non existent. Specialty dining at La Cucina was just horrible because of inexperience of wait staff. Last evening at Manhattan was just horrible; ordered scotch and received bourbon, appetizer was incorrect and waiter argued with me. Same for entre and dessert. no clue. Our room was filthy the first day and from then on our cabin attendant did a very good job. Ordering drinks was a chore. In most cases it took from time of order until delivery of order at least 10 minutes and as long as twenty minutes. It appears that service is not Norwegian's strongest attribute. Read Less
Sail Date November 2016
The Norwegian Epic should be decommissioned and used as scrap metal, or recommissioned as a prison ship. The staff/crew should be retrained and taught what it means to be helpful, informative, courteous and professional. The designer of ... Read More
The Norwegian Epic should be decommissioned and used as scrap metal, or recommissioned as a prison ship. The staff/crew should be retrained and taught what it means to be helpful, informative, courteous and professional. The designer of this ship needs to rethink his choice of profession. My advice, never, under any circumstances cruise on NCL's Epic and rethink any of your plans to travel on any NCL cruise. This ship is poorly designed, does not accommodate its 4,000+ passengers at all. There are 2 main sets of elevators which are always crowded, do not go to all floors & wait time is ridiculous. Cabins are small, dark & unwelcoming with terrible designs for toilet, shower & sink, tiny pods with transparent doors providing no privacy. The specialty restaurants and main dining rooms provide a little more diversity, quality and better service than does the buffet. If water is your beverage of choice you will pay dearly for it on this ship. The one show we saw was very good, meal and service were the best of cruise. Never saw our cabin steward (Glen) until 3rd day of cruise and he was either incompetent or lazy. Most of the staff were unpleasant & seemed to have attitudes. Embarkation & disembarkation were nightmares, waited over 2 hrs in both cases, even though we had early reservations. Not enough time in most ports. No instruction as to time, or where to get on & off boat for ports. General lack of direction from Captain/ officers throughout cruise. Organization does not exist on this ship or with this crew. I have been on other cruises and have never seen so many unhappy/disappointed passengers with any cruise line. The frustration begins in Port Canaveral and gets worse as the week goes on culminating with any hopes of a merciful disembarkation at the end of this disaster. Read Less
Sail Date November 2016
Having been on 3 other cruises with NCL i wanted to give the Epic a shot when i seen it was coming back to the USA. We booked while we were still on the Escape for our annual November cruise. There was 6 of us who all booked and went on ... Read More
Having been on 3 other cruises with NCL i wanted to give the Epic a shot when i seen it was coming back to the USA. We booked while we were still on the Escape for our annual November cruise. There was 6 of us who all booked and went on this trip. Well let me first start off with the ports of call this ship was sailing to were the typical same thing that NCL goes to. They never change anything up we visited Tortola St Thomas and we were going to visit NCL's Private island in the Bahamas. Due to the Hurricane NCL notified us that we would instead be stopping at Nassau in place of there private island. This was a MAJOR let down being that was the one reason we decided on the Epic over the Escape. On the first day we had problems getting to the Port. We used Go Port Canaveral to book the hotel and transportation to and from the ship. The shuttle never did come we ended up having to take a Uber to the port, when we got to the port the lines were HUGE to get on this ship. They only had 4 securtity check points open which backed everything up. It took us 2 hours to get on the ship once we were dropped off. NCL didn't wait for all the passengers to do the muster drill they did it before we even had a chance to get on the ship. When we finally got on board the ship everything was packed. You couldn't get to a bar if you tried. The buffet was closed and the little outside buffet they had there was a huge line of people waiting to eat. When we finally got to the bar to get a drink the workers were anything but happy, you could tell they were either over worked or just overwhelmed. The liquor they had on the boat was in short supply, i drink spiced rum and half the bars didnt even carry that... How do you go on a cruise to the Caribbean and not have spiced rum? The free at sea promotion might seem like a good idea but its not when you consider the amount of people on the ship all trying to do the same thing. For example the specialty meals were included on our cruise, but you couldn't get into any of them unless you had a reservation. We tried to make reservations while on the ship and was told most of the ones we wanted to go to were booked full. The Buffett was the most unorganized i have ever seen, they were closing it down by 2pm everyday. There was no food to eat at night unless you wanted room service or bar food from O' Sheehans. As far as entertainment i have never been on a ship where we were bored. During days at sea they were going so fast that they closed the water slides down, the EPIC didnt have any fun things to do like they did on the escape last year. In the casino the slot machines looked like the seen better days the top half of the machines were not even working like they do not maintain anything. I could keep going on and on but im sure if you have read this far you get the point. This ship has its issues but i dont think NCL is doing anything to address them. Free at sea is nice but im not going to pay all this money for a cruise and not be able to do anything because of it! Read Less
Sail Date November 2016
Just got back from a week on the Epic and can say with no hesitation that we'll never go through that again. Norwegian had us 'select' when we wanted to check in so we selected 930 to 10 AM. We arrived at 950 due to cabs ... Read More
Just got back from a week on the Epic and can say with no hesitation that we'll never go through that again. Norwegian had us 'select' when we wanted to check in so we selected 930 to 10 AM. We arrived at 950 due to cabs being swamped in own and there was a long line by the door. I finally found the one person from Norwegian and was told to go to the back of the line. The doors finally opened at 1020 just to get into the building. We start the rat maze line to get to security where we stood for 45-50 minutes while nothing happened. No info on why we'd been in line already for almost an hour. They had to bring out chairs for older passengers because they were starting to get shaky from standing so long. When they finally opened the security checkpoint they had two whole lanes open while the other two lanes checked people in wheelchairs. Go through security and upstairs to check in with Norwegian. It got worse. We stood in line another 45-50 minutes while Norwegian fought with what we were told was a new computer system. Two people working the desk while supervisors leaned over them helping them navigate the system. After taking our photos 3 times ( because the system wasn't grabbing the photos) we finally finished checking in. One hour and 50 minutes standing in line for what is usually a 15 to 20 minute process! They finally let us board the ship and discover the computer system had put my wife's photo on my card so now I have to go down to deck 5 to Guest Services to fix that. Turns out quite a few of us had the same problem. We were supposed to leave at 4pmbut at 510 pm they were still loading luggage onto the ship. We never heard the reason for the long delay although we suspect their new computer system. It was three days before we knew who our room steward was. It was impossible to contact him. You'd ring his number and got a recording that he was busy and call back, then it hung up. Never was able to reach him on the phone the entire week. The room was bad. Imagine your toilet 4 feet from the head of your bed. In a frosted glass room, that becomes an echo chamber just inside the room entryway. On the other side of the entryway is the shower. Then on the 'desk' was a small sink. My camper has a bigger sink. It's not possible for two people to move about the room at the same time. The foot of the bed is about 16 inches from the desk so if someone is sitting on the bed using the mirror, you have to crawl over the bed to get any further into the cabin. The lighting was so inadequate that we had to use flashlights at night to look into the safe or drawers or the second closet. Elevators: on both ends of the passenger areas, so if you're in the middle of the ship it's a long walk to anywhere. Plus on one set of elevators it stops at the 6th floor. I you need to go to the fifth floor where dining rooms are, you walk forward through the casino to take an escalator down to five then walk back to the dining areas. There's not a single umbrella on the ship so you either sit in the sun all day or try and grab a deck chair under the shade somewhere. The pool area was fine but most of the deck area seemed as if they built the ship then stuck passenger areas in whatever space was left. One section near the back we named the prison yard because that's what it looked like. Tall plain walls, an overhead and the railing. An open box where they stuffed deck chairs. There is an narrow open area that cuts through part of the ship so they stuck a children's play yard under it. The guy that designed the ship would be better off designing freighters. The food was good, the service in the dining areas was good as usual and the entertainment was fine. Communication was missing for almost everything. When we got into Tortola, they made no announcement as to where we needed to go to leave the ship. We decided to start on deck 7 and work our way down until we ran into someone who had heard we needed deck 4.The morning we were to depart the ship we docked at about 630 AM and at 8 AM my wife left to see what was going on. Our deck was deserted so we went down to deck 7 where we stood for an hour while people with luggage left. The info we had was different from what they were stating as to when we'd be able to leave. We finally leave the ship and stand in line for 30 minutes waiting to get into this tiny warehouse that was so small they had to ration how many people got into the room to search for their luggage. They had to get into Customs line after getting their luggage before they'd let another group of us into the room to search for ours. An hour and a half to get off the ship just to find our luggage. We heard complaints all week from other passengers about issues they were having. It was so bad that even in the shuttle to the airport people were saying they'd been on many cruises but they'd never come back to Port Canaveral or sail on the Epic again. The ship is too big for that port and the ship is too disorganized to pull off a successful embarkation or disembarkation. Never again. Read Less
Sail Date November 2016
Port Canaveral is great for embarking on what should be a wonderful cruising week! The NCL Spirit is an adequate vessel, although it could use many updates and refurbishings. The specialty restaurants are very good, but not quite up to ... Read More
Port Canaveral is great for embarking on what should be a wonderful cruising week! The NCL Spirit is an adequate vessel, although it could use many updates and refurbishings. The specialty restaurants are very good, but not quite up to par with some of the newer ships. Food at the buffet was adequate, but almost always cold. Seating was no problem. I can only speak for our room steward, who was the worst one I've ever experienced on any cruise line! We had no idea who he was until the 2nd night out! Continuous requests for ice with no results, dirty glassware/dishes remained in room for 2 days. Although we were supposed to have pool towels provided in our cabin, we never received any, even after several requests. The excursions were great; disembarkation at 2 of our stops was a nightmare! Long, long lines with over an hour wait to disembark, cutting shore time down by over an hour. Entertainment was good, but certainly not even close to that of the larger ships. Most of the other scheduled activities are the same as the other NCL ships, so no surprises there. Not sure what happened to their famous "White Hot Party"........very little said about it. All in all, we made the best of it and had a good time. For transportation to and from the Cocoa/Cocoa Beach area, Happy Hour Shuttle is a must!! The drivers were the absolute best, and the ride is individual......no stopping to pick up/drop off other folks! Highly recommended!!! Read Less
Sail Date February 2016
I have only ever been on Carnival cruises before. I was excited to try something new. I was very disappointed in this cruise. This was an old ship but I have cruised on old ships with Carnival before and never had these problems. There are ... Read More
I have only ever been on Carnival cruises before. I was excited to try something new. I was very disappointed in this cruise. This was an old ship but I have cruised on old ships with Carnival before and never had these problems. There are only 2 electrical outlets in the cabin. One simply did not work and one didn't have enough power to heat my curling/straightening appliances. I spoke with another girl who said her room was the same. Any girl with frizzy hair knows they don't want to have a hair situation for 7 nights straight on their vacation. But that's what I had. Our steward missed cleaning our room on a few occasions. He would take the extra pillows we grabbed from out of the closet and do who knows what with them so that we just couldn't have extra pillows. He replaced the water in the fridge once. I had to call room service or go upstairs anytime I wanted water. The staff in general wasn't as friendly as Carnival employees. The entire 4th floor where our cabin was smelled like sewage. We had to call twice because our toilet wouldn't flush. And we encountered the same problem the day we were leaving the ship. The food was only borderline ok. Stale bread. Service was terrible and waited long amounts of time in the Windows restaurant to receive food. On Christmas night, we waited over an hour for our entrees and finally gave up and left. We heard a rumor that this was the ship that does the training for new employees which makes a lot of sense. The only things I can say that were better than Carnival were that Norwegian does offer really good deals in terms of free beverage packages so I think that the other cruise lines better jump on board with that soon because even though this cruise wasn't the greatest, I will still prob pick Norwegian next time due to the value. I will just pick a different ship and hope for a better outcome! Read Less
Sail Date December 2015
Mainly the food / service was the worst. On a regular basis had stone cold food. Took 1/2 hour in main dining room for egg orders. At least they they warned us. Cagneys high end steak house took 3.5 hours the first night to have dinner. ... Read More
Mainly the food / service was the worst. On a regular basis had stone cold food. Took 1/2 hour in main dining room for egg orders. At least they they warned us. Cagneys high end steak house took 3.5 hours the first night to have dinner. Staff was nice but for that premium charge I have come to expect more. I have taken about 10 NCL cruises in the past and someone needs to have a secret shopper sail this ship. I mean is it so hard to get a burger with some warmth or fries that are at least warm? Had cold fries at 4 different dining venues. I am saddened about the misses and i have never heard so much complaining from the people around us. I am not a prima donna but i am seen a steady slide in quality of service. I agree the ship is beautiful in a lot of area's but mainly bar inconsistency and food quality problems take a lot of joy out of the experience. Wake up NCL> Read Less
Sail Date December 2015
Food was lukewarm most days in Raffles Court, especially breakfast. Shortages and outages were the norm. It was some better in the other "complimentary" restuarants but not much. At Cagneys (Specialty Restaurant) we ordered ... Read More
Food was lukewarm most days in Raffles Court, especially breakfast. Shortages and outages were the norm. It was some better in the other "complimentary" restuarants but not much. At Cagneys (Specialty Restaurant) we ordered stakes and I can do about as well at Golden Corral. When I tried on three ocassions to speak to the guy in charge there he would grab his phone when approached and get on it. Don't think he wants to answer for conditions. The Housekeeping staff was excellent. The ship itself is very nice though one fellow was complaining about maintenance. Embarkation and Disembarkation made one wonder if this was the first time the ships crew had experienced it. BarBQue held on the 12th floor Tivoli pool and the fellow in front of me told the staff he had stood in line in Army mess halls and eaten better with less confusion. Talking to folks in different lines on the ship and asking" How is your cruise" almost always got remarks like mine above. It was like a Virus of discontent. One Chinese lady told me "I got social media " after she complained while in the elevators. Read Less
Sail Date December 2015
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