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101 Norwegian (NCL) Orlando (Port Canaveral) Cruise Reviews

Ala in all we a a great time, but the ship, the balcony cabin we had was nice, and had a lot of storage area. The food and service was a BIG disappointment compared to other cruises I've been on. Long waits (up to an hour and a half ... Read More
Ala in all we a a great time, but the ship, the balcony cabin we had was nice, and had a lot of storage area. The food and service was a BIG disappointment compared to other cruises I've been on. Long waits (up to an hour and a half to get your food once crdered, and the food was not good at all. I did not finish a single meal. And don't get me started on the bread. Any of the bread served, from bus to table bread was old and stale, it just crumbled under a butter knife. Tendering to the islands needs fixed. They only had 3 tenders, and the process to get of the ship had to be booked. I only have a few hours on Grand Cayman due to this. Outside of the poor food, service and processes to get off at the ports, we did have a great time. We met many wonderful people onboard. The shows that we were able to get tickets for were great, and they played a lot of fun games at various times of the day. The ports of call are OK, eastern Carrie Ian is nickers, but the private island was surprisingly nice. Food and beverages are all included while on the island. The only drawback was getting on and off the ship, heard again, have 3 tenders for 4100 people is no where near enough. The off and on boarding was terrible. Read Less
Sail Date November 2016
We have cruised with another line mostly and decided to give Norwegian a try for the first time. We are in our early 40's with no children. Embarkation was the craziest we have ever seen before. We parked at a shuttle lot and sat ... Read More
We have cruised with another line mostly and decided to give Norwegian a try for the first time. We are in our early 40's with no children. Embarkation was the craziest we have ever seen before. We parked at a shuttle lot and sat on the shuttle for 45 minutes due to a back log of traffic. Then we waited in the terminal in line for another 2 hours. This was the worst process I have seen and it really needs to be fixed. Ship has nice decor and it is easy to maneuver around. Had a balcony cabin. Loved the sliding balcony door as there were no slamming noises like we were used to on other cruises. Our room steward was great. The design is a bit tight for two people to walk around in, but loved all the hidden storage. The separate shower and toilet areas worked well for us. Balcony is large and loungers instead of chairs would have been better. Since we had the free beverage package it was easy to get drinks, when we could get a bartender. We felt most bars were under staffed and overwhelmed. I stuck with wine as I found most of the mixed drinks really odd tasting. Enjoyed the ice bar one night and felt the drinks were nice and strong. Dining had its ups and downs. I was very disappointed that all the speciality restaurants were booked by the time we boarded. They should really set aside slots for walk up's each day. I thought "Freestyle" cruising meant no planning??!! Since that was the case we either ate at the buffet or O'Sheehans for dinner daily. Loved the wings, burgers, salads etc that we had there. The buffet had lots to choose from daily and loved the fresh salads. Was disappointed that our Thanksgiving reservation at the Manahattan room didn't happen for us. We reserved 6:30. Got in line by 6:15 and waited till 7pm and people with 6pm reservations were still not seated. So we left and had burgers at the pub instead. Disappointed room service has a fee when it is free on other cruise lines. Noodle bar was very good. Only got in once due to the limited time and availability. Entertainment was great. Loved the Cirque show, but there needs to be another meal choice besides the beef and shrimp or a veggie dish. How about a chicken one to choose from? Meal itself was ok. I loved the Burn the Floor and Priscilla Queen of the Desert show. Howl at the Moon was ok, but we have had a better experience with this elsewhere. Comedians were funny. The Spice H20 was a good place to hang out as long as we could sit on the nonsmoking side, with my allergy I could not go on the side with the bar for more than a minute. We found the casino layout odd but smoke there did not bother me. Glow party was fun the one night also. Bowling was fun and proved difficult on a moving ship. What made the whole trip on the ship for us was the Thermal spa passes. Spending time in the spa daily made my trip. The bubble pools and saunas are wonderful and the environment is relaxing. Heated stone loungers and balcony chairs made this place heaven after a long day. Fitness center is huge with tons of cardio machines, impressive. We did the Passion Island tour in Cozumel. This was a nice island and beach, but was I tired of being asked if I wanted a drink every 10 minutes even though they were included. Lunch buffet was ok. Skip the souvenirs here and get them in town. Vendors in town are pushy, but will work with you on price. In Jamaica we did the Chukka River tubing. This was a ton of fun! The roads to get there are a little rough and steep, but our driver was careful. It was raining but we still had fun. The river is a bit cold at first but the rainforest scenery makes up for it. There are some mild rapids in spots but the tour guides stay with the group. Several of us broke off and were way ahead of everyone for a while and it was so peaceful. The jerk chicken at the end is very good and worth a try. We had time for shopping near port after. We bought a beautiful paining from a very nice man. We enjoyed this port more than we thought we would. We did Grand Cayman on our own and had wished we did not by the time we were done. Traffic in Grand Cayman is crazy with 4 ships here. We took a public bus to the Dolphin place across from the turtle farm to swim with dolphins. The bus had a low almost flat tire and the driver had to stop for air. Traffic was so bad we almost did not make our time. We got there and it was like a cattle call. People all in groups into the tanks. The experience was ok, but by the end I felt really bad for the dolphin who did not want to perform anymore and they needed to call another one in from another holding pen. I never want to do that again. Turtle farm was ok, we were disappointed that they stop the snorkeling by a certain time or we would have planned our day better. Got back into town and went to Margaritaville for food. Service was slow but food good. **WARNING** If you are new to NCL, when you board the ship the first day go to your tv and go to the entertainment section to book your tender ticket(s). This was all new to us as on other lines you don't need to do this. We made ourselves board the tender with another letter since we had "L" but had to be at the dolphin place by 1:30. Had we waited we would have never made it. They never checked or asked our letter, but I would have liked to know about this process ahead of time. Great Stirrup Cay is really nice, but the tender here is a disaster. Too many people, takes too long. Again, we had letter "M" but boarded with D as it would have taken all day. Beach is nice with good snorkeling. Lunch was impressive and very good. Shopping here not so good. Crappy shirts and stuff. Debarkation was ok. We did self assist since we live in FL. Waited a while but easier than looking for our luggage in all the piles. Will we do a NCL cruise again? I am not sure. I prefer the mid sized ships, but loved the spa services available with the pass. Overall we had fun, but we are not sold on strictly cruising with NCL. Read Less
Sail Date November 2016
I purposely did not post a review of the Epic's cruise of November 12th as I assumed other passengers would slam it and it appears that is the case. Two major problems will probably cause the worst memories -- embarkation and ... Read More
I purposely did not post a review of the Epic's cruise of November 12th as I assumed other passengers would slam it and it appears that is the case. Two major problems will probably cause the worst memories -- embarkation and disembarkation.. Now realistically, the first voyage since arriving from Europe and the use of a new or different terminal might have caused the very poorly organized embarkation but NCL is a big company with many talented employees so making it better than the chaotic situation should have been a HUGE priority. The lack of a working P.A. system really complicated things as different employees gave different answers to what was occurring. Immediately there was unhappiness being exhibited by both the cruisers and the staff. This is exactly the wrong way to begin a cruise vacation on a beautiful ship. Disembarkation was even worse if that could have been possible. By the way, these explanations were provided by staff members but never verified or explained by official communication, that's a problem NCL needs to rectify. It is a huge ship with many, many customers trying to do the same thing at the same time. It is also a large ship with many, many amenities. If you are unwilling to have those factors weigh against each other and enjoy the experience, try a smaller ship at probability a substantially higher rate. I am not letting NCL's ineptitude slide as they could have done immeasurably better with clear and appropriate communication. Too many times on this voyage there was confusion due to a lack of clear communication. I tried to explain some of these in a written correspondence but I have had no response as of yet. Note to travel professionals: Americans hate being confused by poor or non existent communication. Speaking of communication, when or how were we to know the private island stop was cancelled. Many passengers had no idea until the printed itinerary showed Nassau. The problem here is that I had the private island experience on a previous NCL cruise and was so impressed I encouraged others to join me on this cruise. I was informed before traveling by my travel agent but most other passengers were unaware. Also, I understand that hurricane caused issues are beyond NCL's control but I have to believe this was a cost saver so how about something else to compensate? Another bone of contention is the "nickel and dime charges" that many passengers found noxious. I believe these practices came about due to many passengers "stiffing" hard working staff but maybe re-evaluation of the whole system is needed. Once again, I can see NCL's situation. They provide the opportunity for a wonderful experience at a price I find very reasonable, to wit, some passengers paid less for passage than a hotel room for a weekend in Manhattan! For me on this voyage I enjoyed terrific entertainment experiences -- Priscilla Of The Desert was as good as Broadway and Howl At The Moon was probably the best show I have encountered at sea. I went to it five times and each night was different and free! The two bands in the wonderful Beatle inspired nightclub were also wonderful and always attracted a large crowd. Folks who saw Cirque praised it. There were many other neat music venues but adults could find a somewhat quieter environment, along with nice hot tubs at the adult zone. The water park setup was also very popular and lines seemed very reasonable. The food was a pleasant surprise. From the first meal in Taste to some buffet breakfasts there was always a large variety of tasty well prepared food. I might add that every server in the two main restaurants, the Noodle bar, Le Bistro and Cagneys was friendly, efficient and professional. Hint: do not miss the warm lava cake in the main dining rooms and, if finances allow, go to Cagneys. The reservation system seemed to work well. The mini suite was an excellent investment for space and the balcony. As so many others have mentioned the tub/shower, toilet and sink set up is a bit strange. I am still not sure how I liked it but some couples sharing a room may find it problematical. The separate sink was a good idea but the poor lighting made shaving a challenge. I also did not like the heavy, noisy glass doors especially as they are the first things one sees upon entering the cabin. The public areas were well designed and kept clean, the casino was usually full so I presume it was a nice experience. The future cruise and port staff were the best I have encountered on several NCL cruises. The captain and officers were visible, friendly and professional. Coffee bar was nice but there was an extra charge. The NCL concierge app was good for communication among passengers and ship info but here too, there was a charge ($10) that probably the line could have absorbed. Would I do it again, definitely, could NCL improve, yep, starting with better communications in all areas. Read Less
Sail Date November 2016
Long wait to board. Took 5 hours from arrival to ability to get in cabin. Restaurant staff surly and totally oblivious to what customer's ordered. I know this was the first time out of this port, but no excuse. Just terrible ... Read More
Long wait to board. Took 5 hours from arrival to ability to get in cabin. Restaurant staff surly and totally oblivious to what customer's ordered. I know this was the first time out of this port, but no excuse. Just terrible planning for embarkation of passengers. Same holds true for disembarkation of passengers. Total chaos this morning regardless off printed instructions left the previous evening. Where was the crew when they were needed to direct people that were disembarking and taking their own luggage? Absolute lack of communications. Cruise Director announcement at 8:00 AM was a day late and a dollar short! We had the upgraded dining package so we could visit three specialty Dining rooms at no additional cost and only the Le Bistro provided decent and acceptable service. Our first night at the Taste complimentary dining room was not good as service from the wait staff was non existent. Specialty dining at La Cucina was just horrible because of inexperience of wait staff. Last evening at Manhattan was just horrible; ordered scotch and received bourbon, appetizer was incorrect and waiter argued with me. Same for entre and dessert. no clue. Our room was filthy the first day and from then on our cabin attendant did a very good job. Ordering drinks was a chore. In most cases it took from time of order until delivery of order at least 10 minutes and as long as twenty minutes. It appears that service is not Norwegian's strongest attribute. Read Less
Sail Date November 2016
The Norwegian Epic should be decommissioned and used as scrap metal, or recommissioned as a prison ship. The staff/crew should be retrained and taught what it means to be helpful, informative, courteous and professional. The designer of ... Read More
The Norwegian Epic should be decommissioned and used as scrap metal, or recommissioned as a prison ship. The staff/crew should be retrained and taught what it means to be helpful, informative, courteous and professional. The designer of this ship needs to rethink his choice of profession. My advice, never, under any circumstances cruise on NCL's Epic and rethink any of your plans to travel on any NCL cruise. This ship is poorly designed, does not accommodate its 4,000+ passengers at all. There are 2 main sets of elevators which are always crowded, do not go to all floors & wait time is ridiculous. Cabins are small, dark & unwelcoming with terrible designs for toilet, shower & sink, tiny pods with transparent doors providing no privacy. The specialty restaurants and main dining rooms provide a little more diversity, quality and better service than does the buffet. If water is your beverage of choice you will pay dearly for it on this ship. The one show we saw was very good, meal and service were the best of cruise. Never saw our cabin steward (Glen) until 3rd day of cruise and he was either incompetent or lazy. Most of the staff were unpleasant & seemed to have attitudes. Embarkation & disembarkation were nightmares, waited over 2 hrs in both cases, even though we had early reservations. Not enough time in most ports. No instruction as to time, or where to get on & off boat for ports. General lack of direction from Captain/ officers throughout cruise. Organization does not exist on this ship or with this crew. I have been on other cruises and have never seen so many unhappy/disappointed passengers with any cruise line. The frustration begins in Port Canaveral and gets worse as the week goes on culminating with any hopes of a merciful disembarkation at the end of this disaster. Read Less
Sail Date November 2016
Having been on 3 other cruises with NCL i wanted to give the Epic a shot when i seen it was coming back to the USA. We booked while we were still on the Escape for our annual November cruise. There was 6 of us who all booked and went on ... Read More
Having been on 3 other cruises with NCL i wanted to give the Epic a shot when i seen it was coming back to the USA. We booked while we were still on the Escape for our annual November cruise. There was 6 of us who all booked and went on this trip. Well let me first start off with the ports of call this ship was sailing to were the typical same thing that NCL goes to. They never change anything up we visited Tortola St Thomas and we were going to visit NCL's Private island in the Bahamas. Due to the Hurricane NCL notified us that we would instead be stopping at Nassau in place of there private island. This was a MAJOR let down being that was the one reason we decided on the Epic over the Escape. On the first day we had problems getting to the Port. We used Go Port Canaveral to book the hotel and transportation to and from the ship. The shuttle never did come we ended up having to take a Uber to the port, when we got to the port the lines were HUGE to get on this ship. They only had 4 securtity check points open which backed everything up. It took us 2 hours to get on the ship once we were dropped off. NCL didn't wait for all the passengers to do the muster drill they did it before we even had a chance to get on the ship. When we finally got on board the ship everything was packed. You couldn't get to a bar if you tried. The buffet was closed and the little outside buffet they had there was a huge line of people waiting to eat. When we finally got to the bar to get a drink the workers were anything but happy, you could tell they were either over worked or just overwhelmed. The liquor they had on the boat was in short supply, i drink spiced rum and half the bars didnt even carry that... How do you go on a cruise to the Caribbean and not have spiced rum? The free at sea promotion might seem like a good idea but its not when you consider the amount of people on the ship all trying to do the same thing. For example the specialty meals were included on our cruise, but you couldn't get into any of them unless you had a reservation. We tried to make reservations while on the ship and was told most of the ones we wanted to go to were booked full. The Buffett was the most unorganized i have ever seen, they were closing it down by 2pm everyday. There was no food to eat at night unless you wanted room service or bar food from O' Sheehans. As far as entertainment i have never been on a ship where we were bored. During days at sea they were going so fast that they closed the water slides down, the EPIC didnt have any fun things to do like they did on the escape last year. In the casino the slot machines looked like the seen better days the top half of the machines were not even working like they do not maintain anything. I could keep going on and on but im sure if you have read this far you get the point. This ship has its issues but i dont think NCL is doing anything to address them. Free at sea is nice but im not going to pay all this money for a cruise and not be able to do anything because of it! Read Less
Sail Date November 2016
A great ship and a good value, but do not expect any crew member to ever answer the simplest of questions.An extremely unorganized crew who at best could not run a pay toilet at the county fair. I am being a lot more polite than is ... Read More
A great ship and a good value, but do not expect any crew member to ever answer the simplest of questions.An extremely unorganized crew who at best could not run a pay toilet at the county fair. I am being a lot more polite than is warranted and if they can get the staff trained and motivated this will again be a cruise ship to enjoy. I know you cant please everyone and they have a lot of passengers, but I could not believe how some of staff rudely treated passengers. I felt I had to be careful of confronting any staff with an attitude as they all seem to stick together and remember they are serving you food and beverages,and you don,t want eye drops in your wine.The cabin was in need of a pro clean.The public toilets in casino gross.The casino staff(all) very arrogant.The bar staff is very slick,and double billing the Ultimate cards.I never met so many unhappy passengers.Norwegian must be in the process of something, no one in this economy runs a business this way unless they are in the process of selling it.I went on this cruise as a checking point before booking the Barcelona cruise on the Epic, I would not do that after this cruise. Read Less
Sail Date November 2016
Worst embarkation of our 18 cruises for sure..We embarked after 3hoopm with thousands of others out of port Canaveral..We were so late to embark that we had to assist at the muster drill at 1hoopm the day after with hundreds of others.. ... Read More
Worst embarkation of our 18 cruises for sure..We embarked after 3hoopm with thousands of others out of port Canaveral..We were so late to embark that we had to assist at the muster drill at 1hoopm the day after with hundreds of others.. Now for the ship...room we had an inside was terrible..the designer should get fired..sink,shower and toilet all separate in a 128sq/ft room..lol... is all I can say. The ship design with it's 155,000 tons feels more like 60,000 because of poor designs and closed places with absolutely no flow for crowds and giving long lines everywhere.Even having a deck chair anywhere was an ever ending task as there not enough deck space..Disembarkation was also a disaster.We litteraly had the "easy walk off option" and we had to take our 50lbs luggage down the stairs to be able to get to our shuttle by 10h30am.Nothing easy about it..just no flow and room for all the passengers leaving! On the positive side the shows were great and the food was also wonderful.Didn't like to have to book the shows because the theatre is soooo small like all other venues for over 4000 persons. Cabin stewart wasn't very attentive..Dust was very present for sure.Sadly one of the worst cruises we've been on.. Thanks! Read Less
Sail Date November 2016
Went to the Eastern Caribbean. Epic was a very large ship with over 4000 guests. For the most part we did enjoy ourselves, but no thanks to the help . The shows were very good. Most bartenders were top notch. The pub service was ... Read More
Went to the Eastern Caribbean. Epic was a very large ship with over 4000 guests. For the most part we did enjoy ourselves, but no thanks to the help . The shows were very good. Most bartenders were top notch. The pub service was pitiful as was any daytime entertainment.. We found the dining room at Taste took 2 hours for lunch and breakfast took was 1:30 hours. A long wait to get a pot of tea and never replenished the tea bag selection. Dinner was much better. Manhattan was slightly better. With dinner wait of about an hour. That's not getting seated, that's after being seated. I made reservations for dining in the specialty restaurants and Taste and Manhattan and was seated timely. Most of the Hostess at all the dining Venues seemed to have an attitude and was not very friendly Very limited menus. No lobster, unless you were willing to pay for it. Shanghai was much faster. In and out in an hour. Most dining venues were good not exceptional. Again some of the wait staff was not very friendly and some especially at breakfast and lunch were darn right miserable. We didn't eat at the Buffet for dinner, but after experiencing breakfast and lunch in the Taste we went to the buffet for those meals or just ordered room service for breakfast. Buffets were great, but very crowed. Did have lot's of seating, but tables were slow to be cleared. They had a different theme every night, great variety. Room service is an extra fee here $7.95. except for continental breakfast which is complimentary. Book all of your shows and dinner reservations in advance. This is a must, or you will not get into the shows or dining facilities of your choosing or have very long waits. Some you cannot book until you are on the ship such as the comedy shows, but book asap. I do not like to be billed for Gratuities. Not everyone meets up to the above and beyond service and deserves it. Some should pay me. I want to have the pleasure of handing out the tip to those that have helped me and been of excellent service. After all those in the back ground might be doing a great job but they should be paid by the ship, I'm not the employer. I think this is insulting the guests. The guests of the ship were the ones actually paying the staffs salaries. I do realize that all ships are doing this now, but the employees really don't have to perform and go out of their way, because they are getting the tips anyway they behave. Embarkation was over 3 hours walking on concrete floors this did not including the wait time trying to drop of passengers and luggage. Disembarkation was the same 3 hours. It was like a slapstick comedy. No one knew where to go there was no rhyme nor reason for this. The snake line was miles long checking in and very frightening and dangerous on ship trying to get off. Lot's of people trying to inch along with suitcases, wheelies, people in wheelchairs, scooters you get the idea all trying to exit a single file doorway and narrow gangways. I have never experienced such upheaval before on a cruise ship. Other ships I have sailed on was very organized and told you where to meet up and wait until your section was called. This ship was very different. Everyone was left to figure it out by themselves. The stairwells were full of people. The elevators people couldn't get in or out, because of so many people clogging up just about everywhere.. This was a deal breaker for me and my husband. It will never happen again. NCL also gave me and my husband a $75 shipboard credit which was very nice of them. Unfortunately no one told us that we had this credit to use so needless to say we never knew we had it so obviously did not use it. Way to go NCL how nice of you knowing you will be taking it back because it wasn't used. What a scam you have going on! Read Less
Sail Date November 2016
We have been on many cruises (Royal Caribbean, Celebrity, Radisson) and this was by far the worst cruise experience we have ever had. It took us over 3 1/2 hours standing in lines just to get on the ship. The ship was supposed to leave ... Read More
We have been on many cruises (Royal Caribbean, Celebrity, Radisson) and this was by far the worst cruise experience we have ever had. It took us over 3 1/2 hours standing in lines just to get on the ship. The ship was supposed to leave at 2 but never left until after 4:30. The service by the wait staff in the dining rooms was non existent by all but one of the servers we had. I had meals that were so bad that I could not eat them and the server never asked if they could get something else. It was also disappointing that all of the pools on the ship were not fully functional. Getting off of the ship was another nightmare with thousands of people rushing to the deck to disembark at the same time. The lines were from one end of the ship to the other with no organization by the ship's staff. We almost missed out flight because the staff did nothing to organize or control the people. I would encourage people to not sail on the Norwegian Epic as this cruise was a total disaster. Read Less
Sail Date November 2016
Just got back from a week on the Epic and can say with no hesitation that we'll never go through that again. Norwegian had us 'select' when we wanted to check in so we selected 930 to 10 AM. We arrived at 950 due to cabs ... Read More
Just got back from a week on the Epic and can say with no hesitation that we'll never go through that again. Norwegian had us 'select' when we wanted to check in so we selected 930 to 10 AM. We arrived at 950 due to cabs being swamped in own and there was a long line by the door. I finally found the one person from Norwegian and was told to go to the back of the line. The doors finally opened at 1020 just to get into the building. We start the rat maze line to get to security where we stood for 45-50 minutes while nothing happened. No info on why we'd been in line already for almost an hour. They had to bring out chairs for older passengers because they were starting to get shaky from standing so long. When they finally opened the security checkpoint they had two whole lanes open while the other two lanes checked people in wheelchairs. Go through security and upstairs to check in with Norwegian. It got worse. We stood in line another 45-50 minutes while Norwegian fought with what we were told was a new computer system. Two people working the desk while supervisors leaned over them helping them navigate the system. After taking our photos 3 times ( because the system wasn't grabbing the photos) we finally finished checking in. One hour and 50 minutes standing in line for what is usually a 15 to 20 minute process! They finally let us board the ship and discover the computer system had put my wife's photo on my card so now I have to go down to deck 5 to Guest Services to fix that. Turns out quite a few of us had the same problem. We were supposed to leave at 4pmbut at 510 pm they were still loading luggage onto the ship. We never heard the reason for the long delay although we suspect their new computer system. It was three days before we knew who our room steward was. It was impossible to contact him. You'd ring his number and got a recording that he was busy and call back, then it hung up. Never was able to reach him on the phone the entire week. The room was bad. Imagine your toilet 4 feet from the head of your bed. In a frosted glass room, that becomes an echo chamber just inside the room entryway. On the other side of the entryway is the shower. Then on the 'desk' was a small sink. My camper has a bigger sink. It's not possible for two people to move about the room at the same time. The foot of the bed is about 16 inches from the desk so if someone is sitting on the bed using the mirror, you have to crawl over the bed to get any further into the cabin. The lighting was so inadequate that we had to use flashlights at night to look into the safe or drawers or the second closet. Elevators: on both ends of the passenger areas, so if you're in the middle of the ship it's a long walk to anywhere. Plus on one set of elevators it stops at the 6th floor. I you need to go to the fifth floor where dining rooms are, you walk forward through the casino to take an escalator down to five then walk back to the dining areas. There's not a single umbrella on the ship so you either sit in the sun all day or try and grab a deck chair under the shade somewhere. The pool area was fine but most of the deck area seemed as if they built the ship then stuck passenger areas in whatever space was left. One section near the back we named the prison yard because that's what it looked like. Tall plain walls, an overhead and the railing. An open box where they stuffed deck chairs. There is an narrow open area that cuts through part of the ship so they stuck a children's play yard under it. The guy that designed the ship would be better off designing freighters. The food was good, the service in the dining areas was good as usual and the entertainment was fine. Communication was missing for almost everything. When we got into Tortola, they made no announcement as to where we needed to go to leave the ship. We decided to start on deck 7 and work our way down until we ran into someone who had heard we needed deck 4.The morning we were to depart the ship we docked at about 630 AM and at 8 AM my wife left to see what was going on. Our deck was deserted so we went down to deck 7 where we stood for an hour while people with luggage left. The info we had was different from what they were stating as to when we'd be able to leave. We finally leave the ship and stand in line for 30 minutes waiting to get into this tiny warehouse that was so small they had to ration how many people got into the room to search for their luggage. They had to get into Customs line after getting their luggage before they'd let another group of us into the room to search for ours. An hour and a half to get off the ship just to find our luggage. We heard complaints all week from other passengers about issues they were having. It was so bad that even in the shuttle to the airport people were saying they'd been on many cruises but they'd never come back to Port Canaveral or sail on the Epic again. The ship is too big for that port and the ship is too disorganized to pull off a successful embarkation or disembarkation. Never again. Read Less
Sail Date November 2016
the ship in itself is awesome. Extremely clean. all staff was very concerned with sanitation issues. "Washy washy' people all over with hand sanitizer. my cabin, which was a studio was quite adequate for my needs. I wish more ... Read More
the ship in itself is awesome. Extremely clean. all staff was very concerned with sanitation issues. "Washy washy' people all over with hand sanitizer. my cabin, which was a studio was quite adequate for my needs. I wish more cruise lines would follow suit . the food in the complementary restaurants was adequate. some meals were lukewarm. The buffet had plenty of choices and even with the number of people moved very quickly. Adequate seating. The two main shows, Burn the Floor and Pricilla were wonderful. Service was great except for my cabin steward who obviously was in training. The ports and excursions offered , on the most part, were great. Embarkation was pretty smooth except for Port Canaveral. Massive traffic jam trying to park at the port.. Jamaica , as expected, is a poor country Everyone looking to sell you something. Anything. We were told by our guide at Dunns river falls that the other guides would actually board the bus and demand their tips. Grand Cayman is beautiful! The day I went to the Tulum ruins was very hot! I am glad I did my homework and found out about the trolley for $2.00! Saved me from having heatstroke! And the best of all was my spa pass. Great place to get away from the people and the noise on. I am already looking at a southern Carribean cruise for next December on Norwegian Dawn! Read Less
Sail Date October 2016
Travel for relaxation was the main reason for this particular cruise. MISSON ACCOMPLISHED! The ship is smallish and very easy to navigate. We had a balcony room on the 10 deck which was perfect. Large enough for 2 people to easily ... Read More
Travel for relaxation was the main reason for this particular cruise. MISSON ACCOMPLISHED! The ship is smallish and very easy to navigate. We had a balcony room on the 10 deck which was perfect. Large enough for 2 people to easily navigate and a much larger bathroom that many other cruise ships. The service from beginning to end was great. We spent a great deal of time in deck chairs enjoying the calm seas and sun that we were lucky enough to have. The food was very good and plentiful. never long waits in the dining rooms. Ports of call were nice, especially Maderia Portugal...very interesting and beautiful. The time at sea was filled very well by the cruise staff. Lots of interesting activities for almost everyone. Different entertainment styles for most peoples enjoyment Check in check out easy as pie. Would recommend for someone looking for lots of down time and relaxation! Read Less
Sail Date April 2016
Just returned home from a wonderful 14 day cruise on board Norwegian Spirit, from the Captain to the attendants the level of service was above what we expected, all food is off the highest quality available at any time. This was our ... Read More
Just returned home from a wonderful 14 day cruise on board Norwegian Spirit, from the Captain to the attendants the level of service was above what we expected, all food is off the highest quality available at any time. This was our first ever cruise and the attention to detail in the food, beverages and entertainment was off the highest standard, will definitely travel again with Norwegian Line. From the initial arrival on board where you are greeted by members of staff you immediately feel at ease and made to feel part of the party. The information received on arrival informed us of what would be happening that evening to welcome all on board at the arrival party. We left that afternoon on route to Virgin Islands and from then till we arrived at Barcelona the staff ensured a good time was had by all. All information was available at the main desk with the nightly paperwork arriving with all the following days activities, a lot of work was put in by the cruise director and his staff to ensure a good time was had by all. A full day at Funchal was the last port of call prior to disembarking at Barcelona. Everything for this holiday was taken care of by our cruise agent which was stress free from start to finish. My opinion would be to try this cruise line as I think you may be pleasantly surprised. If anyone feels they did not receive value for money on this ship they must have high expectations for how far they think money can go, excellent. Read Less
Sail Date April 2016
Just returned from our cruise was way above expectations, food amazing could not fault any restaurant ,even though we spend a lot of time in the buffett restaurant so much choice, staff were so lovely and friendly especially our cabin ... Read More
Just returned from our cruise was way above expectations, food amazing could not fault any restaurant ,even though we spend a lot of time in the buffett restaurant so much choice, staff were so lovely and friendly especially our cabin attendant Elmer amazing man always smiling and always time for a chat with us despite him being so busy , always had some towel animal waiting for us on our bed on our return to our room which made us smile .plenty of entertainment which was so good ,magician was brilliant and entertainment staff worked so hard with the shows etc, we visited st maartin and st thomas n loved every minute ,bingo prices a bit expensive but I was made a queen so had free bingo for the duration of our cruise :-)can't wait for another cruise next year with NCL . Thank you it was a pleasure cruising with yous. Read Less
Sail Date April 2016
I just returned from the Spirit (NCL) from April 16th-April 23rd, we arrived a day early and stayed at the Laquinta Inn. The embark to the ship went smoothly and the Travel advisers were very helpful to guide us to the ship. Let me start ... Read More
I just returned from the Spirit (NCL) from April 16th-April 23rd, we arrived a day early and stayed at the Laquinta Inn. The embark to the ship went smoothly and the Travel advisers were very helpful to guide us to the ship. Let me start by saying I chose this ship for the itinerary but 3 out of the 4 stops I have never been to. So I went on this cruise knowing that this was a old ship so I knew what I was getting into. That being said my cruise stops consisted of going to Key Wests, Cayman Islands, Jamaica and NCl private Islands in Bahama. This ship definitely needs some upgrades. The food was very good in the dining room and my favorite was blue lagoon pub, but we did not eat at the specialty restaurants. My biggest disappointment was that NCL No longer serves free Lobster. I was really looking forward to it. The entertainment was Great one of the best that I have seen from all the cruises I have been on. The TV in the room was terrible..Oh and the hairdryer on the ship was terrible, again even the dryer needs updating. Only thing on Tv was politics and movies..such a disappointment but that is the way the cruise keeps you from staying out of the room. Our steward, he never introduce himself so not sure who he was but they knew our name and they did not pick up our dirty towels daily again that was a disappointment, but that was the small stuff again overall I had a good time next time stick to newer ships, more to do with the newer ships. not so much on the NCL spirit. Read Less
Sail Date April 2016
I Heard Good Things About NCL So I Thought I Would Try Them And I Wanted To Go To The Islands They Were Offering The ship was very very nice and clean for a smaller older ship food was great entertainment was great was not to happy with ... Read More
I Heard Good Things About NCL So I Thought I Would Try Them And I Wanted To Go To The Islands They Were Offering The ship was very very nice and clean for a smaller older ship food was great entertainment was great was not to happy with cabin steward never leaving enough towels not replacing drinking glasses i dont know i was expecting more as far as keeping cabin nice this person just got off the Epic and claimed this ship was different and she just acted like she was clueless werid I had something Removed From My Cabin As Well Not Impressed With Customer Service Debating About Cruiseing With Them Again The Ports Were Great All iN All The cruise was fantastic except with our steward and i did not appreciate how NCL Handeled The Situation Any ways we will see We Usually Cruise With RLC Awsome I Will ADD Read Less
Sail Date April 2016
Having just returned from a cruise on Norwegian Spirit, I have to say what a very pleasant surprise I had. I had read many reviews that had made me doubt my choice, mostly about the age and condition of the ship. I am happy to say, that ... Read More
Having just returned from a cruise on Norwegian Spirit, I have to say what a very pleasant surprise I had. I had read many reviews that had made me doubt my choice, mostly about the age and condition of the ship. I am happy to say, that although not as grand as some of the other ships I have cruised on, it was in very good condition, clean and comfortable with ample restaurants and activities. The service was second to none and the entertainment was very good. The atmosphere was extremely relaxed and I really could not fault the holiday. Stirrup Cay was a lovely island (privately owned by NCL) and the ships crew worked very hard providing a bbq and buffet on the beach, the reggae band played and the drinks were readily available. I personally liked the 'anytime dining' and whilst there is no pressure to dress up, the majority of people did. It really was 'freestyle' cruising. I didn't have children with me, but there quite a few children and they appeared to be very well entertained. There was the usual, bingo, quizzes etc but no pressure to join in if you didn't want to. The embarkation and disembarkation went smoother than I have found on other cruises that I have been on, but this could be due to this being a smaller ship and therefore less people. I understand that the ship is due another upgrade this year, but whilst I agree that parts were a little dated, they were not in bad repair, it was all rather charming. I would definitely sail with NCL again. Read Less
Sail Date April 2016
First things first. As you may have heard before - a cruise is what you make it - I believe that anyone can get on any ship and with the right attitude can have a good time. I just got off of the Norwegian Spirit and, because I went in ... Read More
First things first. As you may have heard before - a cruise is what you make it - I believe that anyone can get on any ship and with the right attitude can have a good time. I just got off of the Norwegian Spirit and, because I went in with an open mind and a positive attitude, I had a good time. If you approach a cruise looking for things that are wrong, searching for fault, you will NOT have a good time - it will never be perfect, find what you like about a ship/cruise and enjoy it! That being said, I have become a some-what experienced cruiser and now that i am off the ship i am happy to reflect on the experience objectively with the hopes to guide others to the ship that would fit it best - and steer away those that would not. Embarkation: Smoothest i have ever experienced. This ship is smaller than many, which means less guests, but even so - the process was smooth, efficient, and fun. Tip: In my experience on a ship of this size guests can arrive as early as they want. If you arrive too early you will likely end up waiting in a large room, but the anticipation is half of the fun. Norwegian/Port Canaveral guests are given a time to arrive to the port, but i have always arrived early and have never been turned away. Service/Meals: Overall the service was not what i have experienced on other cruise lines. Norwegian's "Freestyle" cruising is a unique concept that changes the game for its passengers. Meals are no longer sat at set times, but rather whenever passengers prefer. This is GREAT for convenience with only one exception: passengers no longer have waiter consistency. There is no longer a sommelier that introduces himself for any wine questions during the cruise. You will no longer have personalized service at your dinner table the way you do in your stateroom. In fact, my experience with ALL main dining room servers was standoffish and impersonal. Most seemed like they were genuinely unhappy to be working on the ship. This lack of care seemed to continue in the kitchen as the food preparation/quality was the worst i have experienced on a cruise ship. Delicious elegant meals are one of the highlights of a cruise for me and every meal i had in the main dining room/Raffles buffet was a disappointment. The ship seemed more focused on quantity rather than quality. Specialty Dining: For a fee guests can purchase access to specialty dining restaurants. These restaurants did not share the same lack of care that the main dining room provided me. We visited two and both were spectacular. Cagney's Steakhouse: Amazing service/food. Everything was prepared perfectly and the menu provided options for everyone in the family. If i could go back and do it all again I would dine here every evening. Teppanyaki: Traditional Hibachi, fun for all ages (not just the kids). The food was as good as any Hibachi restaurant you can find on land and the "schtick" (playful banter/jokes that you find at all hibachi restaurants) was new and funnier than i have experienced in the past. Entertainment: I went to three shows - Magician, Comedian, Broadway Style Show. Not my cup of tea. Many others on board loved each of the shows so i am most likely not the target audience for this aspect of cruising. I didn't let these shows hold me back from enjoying the other aspects of the cruise that i enjoyed. Ship Excursions: Snorkeling in Nassau - FUN, clear water, not the great barrier reef but you shouldn't be expecting it! Good for kids-seniors The Baths in Tortoal - a must do. Absolute highlight of the trip. It does require some physical excursion/flexibility navigating through the caves. This will be something i will remember for the rest of my life. On-Ship Activities: Trivia was a blast, Bingo and Norwegian's Deal or No Deal were fun (didn't have the pleasure of a win - but very exciting none the less. Wish there were more of these games! Other aspects of the ship i enjoyed: Bars and Lounges all over the ship (I visited them All!), Duty-Free Shops (for purchasing or just browsing), Bridge viewing area (a first for me). As i listed above i enjoyed the cruise while i was on it and left with a smile on my face. However, I am home now - planning my next cruise on RCCL. I look back on this cruise and just imagine it would have been better for me personally on a different cruise line. A few more options, a little bit higher quality (which would probably mean the cruise will be a little more expensive). I hope these comments help you choose the right fit for you! Read Less
Sail Date April 2016
Having been on over 20 cruises with a competing cruise line, I was skeptical about venturing out on an older smaller ship as the Spirit. My first impression of the ship was that even in its old age, the ship is magnificent. Our room was ... Read More
Having been on over 20 cruises with a competing cruise line, I was skeptical about venturing out on an older smaller ship as the Spirit. My first impression of the ship was that even in its old age, the ship is magnificent. Our room was small but well designed and always clean. The bathroom appeared larger than most cruise ship bathrooms for some reason. The shower was encased in glass and not the dreaded shower curtain some older ships have. The wood paneling and molding was very pleasing to the eye all around the ship. The ship was kept extremely clean the entire cruise. The cruise director was very funny. Our stateroom attendant Henra on Deck 10 was excellent. I only had a few gripes. My first gripe was in Raffles buffet. There was no variety or choices. The food was the same dish as the day before just given a different name and maybe adding garnishments.The food left plenty to be desired. We did enjoy their Unique snack shop The Blue Lagoon. My other gripe is that the entertainment is just fair. It shows that not a lot is spent on the entertainment. The shows were dull and lackluster, They need to invest in better lighting in the theatre. It was dark for most shows and they used a lot of smoke. The lighting used was dull and did not provide clarity. The Itinerary included Key West, Grand Cayman, Ocho Rios, and Great Stirrup Cay. It was a dynamite itinerary. All ports were enjoyable. The service on the ship was good, not the best but it was good. The layout of the ship was easy to navigate. I think the way that that they do the muster drill needs to be rethought. Embarkation was the easiest, fastest check- ins ever! The same when we left the ship. Before our cruise we did tons of research on this ship. There were a lot of poor reviews but some good as well. We decided to make our own decision and take a chance. We are so glad we did. This was one of the most affordable port packed 7 day cruises we had every cruised. We enjoyed ourselves and will be back to cruise again with Norwegian in the very near future. The Spirit is now one of our favorite ships. Read Less
Sail Date April 2016
My wife and I boarded the Spirit in what I can only describe as one of the most efficient and thorough operations we have encountered in almost 20 years! The ship was in excellent condition for a ship of its age and immaculately clean. ... Read More
My wife and I boarded the Spirit in what I can only describe as one of the most efficient and thorough operations we have encountered in almost 20 years! The ship was in excellent condition for a ship of its age and immaculately clean. We stopped in Key West where it appeared as though everyone was trying to debark at the same time. It took us approximately 30 minutes from the time the ship was cleared until the trolley dropped us off in downtown Key West. We enjoyed the Free Style cruising, but did make reservations in advance in the Garden Restaurant for most days and always requested Romel and Gede as our waiter and assistant waiter--outstanding service and good meals! We were fortunate enough to have the beverage package as one of our perks and enjoyed trying a variety of the beverages offered during the cruise and on the island--the one interesting item was that while in Florida it appeared as though we were being billed the full price, however after checking with the purser she indicated that it had to be done that way for Florida sales tax--we were only changed for the sales tax. In Jamaica we walked into town (about a 10 minute walk) and enjoyed shopping in each of the three shopping areas. The locals were very friendly and polite--just remember to say no thank you to the taxi drivers. In Grand Cayman we booked the Taste of Cayman which took us through a tour of a rum and vodka distillery and a brewery as well as a stop to sample rum cake. As it was a rainy day the tour worked out well and our tour guide gave us an outstanding perspective of the island. They were most generous with samples at the distillery!! Our last stop was the private island in the Bahamas where a buffet was provided and beverages available, there were a number of people in the water, however the water was still a bit too cold for us. There was limited shopping from some locals. Our debarkation was the fastest I have ever encountered!!! We chose to take our own suitcases rather than having them brought down to the pier for us, this allowed us to have a nice breakfast and to have an "open gangway" to literally walk off the ship with our suitcases in hand and right through to customs! Overall we enjoyed this ship! It is a smaller ship so be prepared for the motion of the ocean. I would not hesitate to book this ship again, we had a great time and met some interest people. Read Less
Sail Date March 2016
Do not believe all you read. The Spirit is the oldest ship in the NCL fleet. However she has been kept up to there high standards. Service was above average threw out the ship. Only attended one of the shows, enjoyable and ... Read More
Do not believe all you read. The Spirit is the oldest ship in the NCL fleet. However she has been kept up to there high standards. Service was above average threw out the ship. Only attended one of the shows, enjoyable and entertaining. Did buy some art while on the ship. Very good Art team on this ship. Not overly pushy and helpful if you decide to buy art from Park West Galleries. This ship gives you the options to stay as busy with activities as you like or just relax. I do suggest that if you choose your time dinning, that you go to Windows and make reservations so you do not have to stand in line. We choose 6:30 every night and never waited to be seated. If you find a waiter you prefer just ask to be seated in his area. If you like steak make sure to eat a Cagney's Steakhouse. Excellent ribeye, fine dinning service. Teppanyaki room, where the chefs perform a stir-fry meal before your eyes is excellent. Small venue only seats 10 at a time. Make reservations ASAP this ones sells out quick. The crew as well as the officers want your cruise to be memorable as possible. If you have an issue to not wait to get home and write a bad review. Go to the management team and talk with them Read Less
Sail Date March 2016
I picked this cruise for the price and stops. We stayed in a family inside stateroom. The stateroom was large enough for one adult and two children. I loved that the water was always hot in the shower and water pressure was good. We had ... Read More
I picked this cruise for the price and stops. We stayed in a family inside stateroom. The stateroom was large enough for one adult and two children. I loved that the water was always hot in the shower and water pressure was good. We had plenty of space for our clothes and extra storage in our room. No need to bring extra hangers. The ship had nice character. We didn't do any special dining options. I will give a list of pros and cons. Pros: 1) My kids age 14 and 5 loved the kids clubs. I can't speak highly enough about the kids clubs. My son would cry because he didn't want to leave. The staff truly put my mind at ease about leaving him in their care. 2) Kids pool was nice. I thought it looked small but kids had plenty of space to play and swim (it was a sold out cruise) 3) The staff in all areas were very nice and helpful 4) Main dining room food was good for adults (not so much kids) 5) Ship was easy to navigate 6) Music was always playing in public areas Cons: 1) Buffet food wasn't very good at all (except for breakfast) 2) Room service always made thing wrong or forgot something. 3) internet cost me about 230 bucks.. Read Less
Sail Date March 2016
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