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101 Norwegian (NCL) Orlando (Port Canaveral) Cruise Reviews

Well, I have to say that I was a bit worried before we got on the ship. I had read so many bad reviews about the crew and ship. However, I boarded the ship with no expectations. My wife and I were very happy with the overall ... Read More
Well, I have to say that I was a bit worried before we got on the ship. I had read so many bad reviews about the crew and ship. However, I boarded the ship with no expectations. My wife and I were very happy with the overall experience. Were there hiccups and minor problems, sure. But, we easily overlook these items. We were on vacation. Why should we let things bother us. The crew was fantastic, the cleanliness of the ship was great. Any problems that I read about earlier had all been resolved. Yes, the stateroom (mid-ship balcony) was a bit strange, but it was functional. The food was good, the entertainment exceptional. The one thing I would like to say is about the other guests. It was very surprising to us that we saw many guests getting bent out of shape over the smallest problems (waiting in line an extra 5 minutes, etc.). We chalked it up to those that just want to complain about anything. I have to mention the bar staff at the Atrium Cafe' bar. Nur, Siti, and the rest were all fantastic. They always had a friendly smile and really looked like they were having a good time interacting with the passengers. Read Less
Sail Date December 2016
Service was awful from the moment we checked in at Port Canaveral to the last day. Most of the staff was unfriendly, lacked a smile and just rude. We had bad weather day 2, yet Norwegian shut down all outdoor activities, including pools ... Read More
Service was awful from the moment we checked in at Port Canaveral to the last day. Most of the staff was unfriendly, lacked a smile and just rude. We had bad weather day 2, yet Norwegian shut down all outdoor activities, including pools and slides for the first 4 days. They could have compensated by adding more kid friendly activities. The slides were fun for children and adults alike. The food was mediocre at best. The main dining didn't have a large variety. I went to 1 specialty restaurant, which wasn't any better. The ship was beautiful, but the rooms were extremely tiny. We purchased an excursion out of Stirrup Cay. The wave runner adventure should have been 90 minutes, yet we rode for 35 minutes. The shows, casino and the overall elegant feel were the best part of the ship. Unfortunately, not enough to make me use Norwegian again. Read Less
Sail Date December 2016
I've sailed on many ships, to include NCL's first one ( a converted ferry, that sank once and burned another time).. The main floor, that houses the casino restaurants , is crowed on most nights, to include noise, smoke and wall ... Read More
I've sailed on many ships, to include NCL's first one ( a converted ferry, that sank once and burned another time).. The main floor, that houses the casino restaurants , is crowed on most nights, to include noise, smoke and wall to wall passengers..While the shows are of good quality. many are small, and even more enjoyable( had an astronaut on board, who gave a 1 hour talk on his 2 resupply trips to the space station) ( Did you know that the space walk suit weighs 350 pounds?) I was in a "solo room" a key card area, with 100 square foot rooms, Kinda tight, but you figure it out in one day..Adequate storage, Good glass shower, not the sticky drape one, ..Plenty of room for one, and even a guest,, But no chairs,, The bed is it.. A seperate , private Lounge, that offers a great auto coffee machine with 10 choices,,,cookies galore and breakfast pastries..Bar is opened between 5-7 ( yes you pay) and they have a solo party.. But still no comfortable chairs ... I ate in all the "additional fee"restaurants ...Great food 16 or 32 oz , prime rib , almost too big to eat..Service is great.. Pressure to order drinks Slippery floors...in buffet area.. Pool area, had music , bars and more bars.. The aft area was the best,, The stops at Tortola, St. Thomas and their private .expanded island were ok.. I'd take the same itinerary, but the ship layout was my problem.. Just too crowded and floor plan broken up.. No patterned carpet to help you on going to the bow or stern Bathrooms tough to find,,, Small and out of the way signs!! Announce 4 new ships coming on board. Getaway style .is much better Read Less
Sail Date December 2016
If I were looking to relax for 7 days on a mega ship and enjoy my cabin- this would have been an excellent cruise. However, my intent was to have a festive vacation and enjoy the all of the activities that the ship had to offer- in the ... Read More
If I were looking to relax for 7 days on a mega ship and enjoy my cabin- this would have been an excellent cruise. However, my intent was to have a festive vacation and enjoy the all of the activities that the ship had to offer- in the event that weather didn't permit many outdoor activities. I was initially impressed with the Muster Drill process since it was done inside the ship and was by far the most comfortable experience I have had on any cruise line. This was my first cruise on NCL and I chose this line for it's studio cabins. The cabin was very swanky and I found the layout to be functional for a solo traveler. Even the toiletries were of good quality. The cabins were in their own private corridor of the ship which felt private and safe for a person traveling alone. The studio lounge was a quite haven with flat screen TV's, pastries and a self-serve cappuccino machine. There was a small bar which was tended only during specific hours. I found the Epic to be impressively decorated and stylish in all of the public areas. The ship itself was very large and logistically tricky to get around. The best way to get to the main areas, was to go through the smoky casino which was always very congested. The center of the casino opened with the main dining room below which meant that the smoke traveled freely to those dining below. I enjoyed the Beetles, Burn The Floor show and the Pricilla Drag Queen Show. The best band for me was the Siglo group that played cover tunes in the Cavern intimate club. I enjoyed having pub food and appetizers like buffalo wings and fish & chips in O'Sheehans pub since they had extended hours. The bowling alley was nice however there was a cover charge to bowl. Seven days is just way to long to only have game show trivia, Sudoku, bingo, Wii Dancing, Mandarin classes, Name that Tune, etc. ...what was most disappointing is that all of these activities took place DAILY in the main atrium of the ship. I would have enjoyed having live festive music throughout the ship as opposed to lounge music, where singers repeated the same songs. I was informed that the Bliss Nightclub is typically an awesome venue on the ship however it was reserved for the entire week for a Poker Tournament... All disco dancing was therefore taking place each night on the pool deck which was not ideal on this windy 70-78 degree voyage. Overall, this was by far my most relaxing cruise because for 7 days, I used the fitness center and my beverage package then returned to my cabin most nights. I would not recommend this cruise for someone looking to have a "fun" vacation. Three days would have been plenty for me on this ship. Read Less
Sail Date December 2016
We were looking for a short cruise to just get away for a week. We've sailed with NCL before and been very satisfied, but normally sail with Holland America. We had a very inexpensive inside cabin. The lighting in the cabin was ... Read More
We were looking for a short cruise to just get away for a week. We've sailed with NCL before and been very satisfied, but normally sail with Holland America. We had a very inexpensive inside cabin. The lighting in the cabin was very poor making it very difficult to put on makeup or to read. The best light was either in the closet or the shower. The bathroom facilities were split (shower on one side, toilet on the other) and the sink was installed on the small dressing table so there was virtually no room to act as a dressing area. The "showroom" was small so the entertainment was repeated several times during the cruise so in the evening, if you didn't want to drink heavily or gamble, there was little to do. Library was extremely small - photo area was HUGE and laden with computer monitors to view your photos. It rarely had anyone using them. The escalator running between decks 5 and 6 was WONDERFUL and the elevators were horrible .. ran extremely slow. Dining was awful ... food in the main dining room was always cold for no apparent reason. Staff were nice, but very slow. We always had trouble getting our card back after ordering wine with dinner. The buffet was so overcrowded and the food wasn't much better there with virtually no one behind the counters ...just food sitting out .. even first thing in the morning, it looked like left overs. The male wait staff around the buffet were usually busy talking with each other and commenting about the girls (yes, some of us understand your language). Off loading for tenders to their island took nearly 4 hours due to the "heavy" seas ... not even a foot. This ship is shaped like a big box. It rocks and rolls in minor seas. It appears to be what we would label a gambling and drinking ship ... not one for a relaxing time. The Cirque Dreams dinner show was excellent. Room cards had to be used so often (it had to be scanned everywhere - the walk in comedy club, the showroom - everywhere), the writing was worn off. Luckily the bar code still worked. Not an enjoyable time - worst cruise (total of 30 cruises) Read Less
Sail Date December 2016
I chose this cruise because we could drive from our condo in florida, and we'd been on other Norwegian ships in the past couple years and had a good time. I was very surprised at the Epic. The ship is big, there were a lot of ... Read More
I chose this cruise because we could drive from our condo in florida, and we'd been on other Norwegian ships in the past couple years and had a good time. I was very surprised at the Epic. The ship is big, there were a lot of people, especially on the first days when the weather wasn't so good. I really didn't mind the people and even the size, but the layout is a real problem. The casino dominates the center of the ship, the noise and the smoking is overpowering. The ship could make a designated smoking area, but hasn't so i guess there hasnt been anyone else complqining about that. There are other things going on at the same time on the 5th floor, 6th floor and 7th floor which increases the noise,. And the people walking right through the center of it, pictures being taken as you try to get by. I really wish id taken a couple of picture of the mayhem. You have to make reservations to go to the shows, otherwise you're out if luck. I missed out, got to see one - it was good, but wasn't what i wanted to see. There seemed to be only two things to do on the ship, gamble or drink in the end, not a good place to do anything else. There is no quiet places to sit, except the library. The food was good, not great, but it was OK. I didn't care for the bathroom layout, but it wasn't a deal breaker, the cabin had a lot of storage and the bed was comfortable. Lucky for us we got a cabin near the elavator which are on both ends of the ship, it is a really long way from the center. Read Less
Sail Date December 2016
My husband and I chose this ship because of good price of balcony stateroom, never visited islands of Tortola and St. John. Embarkation was easy for us because we arrived at port after the mad rush of people rushing to board. We have been ... Read More
My husband and I chose this ship because of good price of balcony stateroom, never visited islands of Tortola and St. John. Embarkation was easy for us because we arrived at port after the mad rush of people rushing to board. We have been on many cruises, Royal Carribean being our favorite cruise line. Again, price was a factor for booking this cruise on NCL. Strange when you board this ship, no one to greet you and first thing you see are the elevators! No grand Atrium or happy crew members. After reading many comments about the staterooms, we totally agree the set up of shower, toilet, sinks and rounded corners of beds are awful. We had the drink package, but strange, bottled water is not included. The entertainment was the very best we have ever seen on a cruise. Had dining package, LACUCINA, ,- OK, LE BISTRO - OK, but the Moderno was the very BEST. Not worth the extra money for the dining package or the drink package. The O'Sheans restaurant, food was awful, cold and service BAD. Claimed to be open 24 hours, went there at11:00AM to get coffee and danish, told us they were closed. Would open at 11:30. As far as service , you get that feeling they really don't care for the passengers. Disembarkation wasn't too bad, after all, over 4000 people can't wait to leave..took us about 45 minutes to get off. I don't think we would book NCL again, only if the price is right. Read Less
Sail Date December 2016
We chose this cruise for the Itinerary. Contrary to what I had read about the November 2016 embarkation, ours went very well. It was the usual line of people yet the wait time wasn't bad. Once on the Epic, we went immediately to ... Read More
We chose this cruise for the Itinerary. Contrary to what I had read about the November 2016 embarkation, ours went very well. It was the usual line of people yet the wait time wasn't bad. Once on the Epic, we went immediately to our room. I did my research on the room and knew what to expect. The actual experience left me even more disappointed. We booked a balcony room and yes, it had the wavy walls. These rooms are very tight for moving around. Only one person at a time past the bed. The head of our bed was near the commode so we decided "no flushing" during the night! The shower and commode are opposite each other when you enter the room. You actually step out into the small hall way to dry off and dress. It is too tight in the shower to dry off. Our sink was at the foot of the curved bed so each time it is used water would drip on the floor. We had to keep a towel on the floor at all times. I will not go on the Epic again due to the very poor design of the balcony rooms. The best outcome was our room person, Elisa, who always was smiling and singing while she cleaned. And she always addressed us by our name. The trip from Port Canaveral to Tortola took 2 sea days. The waters were very rough and this large ship rocked the entire 2 days. I along with fellow cruisers were seriously tired of maneuvering the Epic. I don't know if it was due to the time of year (December). The Lido buffet is another poorly designed area. You wait in cafeteria style and very long lines for your food. If you have been on other NCL ships, you know that the food areas are broken into small kiosks according to food types. With as many people as the Epic held, there should have been kiosks and this ship really needs two Cafeteria to accommodate the large number of people. Food was mediocre. Breakfast was fairly tasty. I found the omelet line much shorter as it is located on the side walkway between the seating areas and the pool area. We visited the dining rooms. The food was good and service good also. Service was very poor in the other free dining venues. We booked shows for Cirque Dreams and Priscilla. Shows were very entertaining but the food served in the Cirque show was subpar. It was not worth $30. Our view in standard seating was good so you don't really have to pay the extra $10 for up front seating. Loved Priscilla. If you are offended by different lifestyles and vulgar talk, I suggest not going. Otherwise don't miss it!. Also, what you don't read about is having to book a seat for the rest of the entertainment on board. I suggest you find the show desk to sign up. This is my 5th time on NCL but the first time I have encountered very rude customer service. And don't waste your time on the IConcierge app. It only works half the time. And if you try to complain about it or get it fixed, the line for the one person working the line is very long. As usual, NCL charges ridiculous prices for everything on board. I recently went on Carnival and was able to purchase 6-pack bottle water delivered to my room for $6.99. NCL charges $29.99 for the same. The app on Carnival (to talk to people who sign up also) costs $5.99 pp and it worked every time. NCL charges $9.99 pp. and rarely worked. We took excursions in Tortola, St. Thomas and Great Stirrup Cay. Our original excursion in Tortola was cancelled due to rough waters. We were able to book a tour on the countryside. Not a lot to see. Our guide took us up to the top point of the island and then back down. We took the Virgin Gorda trip to the Baths on our last trip here and I highly recommend it. Otherwise don't waste your money on an excursion around Tortola. In St. Thomas, we took an excursion to St. John's island. Very interesting place. Wish we could have spent more time here. One important point I have to make is the vehicle we were driven in had balding tires and a couple of plugs in the tires. St. John's is very hilly with several switchbacks and narrow roads. I was a little apprehensive riding in this vehicle. Great Stirrup Cay is a NCL owned island inhabited by only caretakers on the island. The locals travel by boat from other islands for tour excursions and the selling of wares. We took a Marine Life boat tour. Saw a few marine life in shallow waters. I will say this tour was ok. Debarkation actually took longer. Very long lines to get out of the terminal. They allowed several color coded tags debark at once. It made for a very crowded situation trying to retrieve your luggage. Read Less
Sail Date December 2016
Cruise chosen not due to particular line but location and time of year(early Dec)--particularly with perks offered including: $200 on board credit; bottle of wine; $50 credit applied to three excursions; three specialty restaurant dinners. ... Read More
Cruise chosen not due to particular line but location and time of year(early Dec)--particularly with perks offered including: $200 on board credit; bottle of wine; $50 credit applied to three excursions; three specialty restaurant dinners. Pluses: excellent food: friendly crew (expected); many activities; huge water slides;separate toilet shower, sink in stateroom; complete control of cabin temperature; plenty of cabin storage space;excellent technique for ship debarkation;fewer children--at least this time of year Minuses: (our) room layout with bed closer to entrance meant only one person at a time could traverse to closets and balcony; difficulty navigating on board(missed full ship layout posted next to elevators allowing complete ship view--only that particular floor would be displayed); even with the "your time" dining reservations required for specialty restaurants AND showtimes-- though we were always seated in reasonable time except in one case even without one; shows in main theatre did not change each night, rather some repeated over various nights allowing for the reduced theatre capacity. Overall, fine ship. No problem repeating with Norwegian, Read Less
Sail Date December 2016
Some background: My husband and I are in our late 20’s/early 30’s. We have been on 5 Disney Cruises sailing on each of their ships at least once and 1 cruise on Royal Caribbean’s Majesty of the Seas. Disney is the line that we took ... Read More
Some background: My husband and I are in our late 20’s/early 30’s. We have been on 5 Disney Cruises sailing on each of their ships at least once and 1 cruise on Royal Caribbean’s Majesty of the Seas. Disney is the line that we took our first cruise on. We also got engaged, married, and took our honeymoon all on Disney cruises. It is safe to say that Disney cruises hold a very special place for us because along with many memories, Disney cruises excel in almost all areas that are important for us. For this reason, I will mostly be comparing what we experienced on the Norwegian Epic to DCL. We were shocked that this Norwegian cruise met Disney standards in many areas and even, dare I say because I feel like Walt himself is turning in his grave, exceeded what we have come to expect on a Disney Cruise. Of course, there were things that we did not love about this Norwegian Cruise, which I will get to. We also sailed with my mother and father-in-law who have been on the Norwegian Jade plus close to 50 Disney cruises (you can see who we got it from). Also, our trip was booked through a timeshare and for this reason, we did not have any “free at sea” offers and we also were unable to book our rooms close to each other. Boarding: We had a boarding time of 11:30 – noon. The longest wait that we experienced during the entire process was waiting in the line of cars to get into the parking garage. After that, the process was absolutely seamless. From the time that we got out of the car to the time that we walked onto the ship was about 20-25 minutes. I do have to make a note that part of what I love about DCL cruises is that, on each of their ships, you enter directly into the atrium with a beautiful chandelier, grand staircase, and statue of the ship’s mascot. It seems that on all other ships, you enter onto the deck and then your first introduction to the ship is a view of the elevators which is not nearly as grand of an entrance. Room: My husband and I and his parents booked 2 standard inside cabins. Their room was on deck 14 forward and ours on deck 13 midship. My in-laws room was located between the 2 sets of staircases and we were concerned that the room would be loud, however they reported that their room was nice and quiet. We were very pleased with our room. I thought that the size was perfect for the 2 of us. We felt spoiled coming from the Majesty of the Seas where the room was so small that you could not get off of both sides of the bed and my husband would have the crawl over me if he needed to get out in the middle of the night. The bathroom was a little strange and I would not want to sail in that room with anyone except for my husband, but it made no difference since it was just the two of us. It was nice that the different floor plan provided for, it seems, a slightly bigger shower than we have seen on other cruise ships although the round tub/shower on DCL is still my favorite. I was really impressed by the bed. It was nice and firm and very comfortable. We could hardly even tell that the bed was 2 twins pushed together. The pillows were full and soft. I do wish that the comforter was a little thicker or that they provided an extra blanket. I was disappointed with the TV. We do not spend much time in our room during cruises, but we do enjoy watching a movie before bed and there was very little to choose from. The TV was also so high that you could not see the screen well when lying on the bed. Our room steward, Bernard, was awesome. One day we slept in until 11am and I thought that we wouldn’t have our room attended to until that night, but less than 2 hours later, it was spotless! Whenever he spotted us in the hallway he always greeted us by name. In fact, we never passed one stateroom host without a smile and greeting. Food: There are so many places to dine on this ship! We visited many of them, but did not have time to go to them all. We missed Manhattan room, Tepanyaki/sushi bar, and Moderno. We had the 3-night dining package and so we dined at the specialty restaurants 3 nights and then at the complementary restaurants for the remainder of the time. Overall, our entire group was extremely impressed with our dining experience. The food exceeded our expectations. We never once had to wait for a table even at the complementary restaurants where we did not have a reservation. I was a little disappointed with the service. While all of the service was very quick, the wait staff was not very friendly or engaging. I expected some better, more specialized service in the specialty restaurants, but that did not happen. It was pretty clear to me that they did not want to be there and were just going through the motions. We had made reservations for 3 specialty restaurants before getting on the ship, but did change the reservations twice while on-board. This was done easily by either calling the reservation desk on the stateroom phone or stopping by the reservation table right outside the buffet. Buffet - The buffet was great and we dined there for several breakfasts, lunches, and dinners. This is one area that I think that the Norwegian Epic excels above DCL. The food was fresh and tasty. We loved that the buffet was open for dinner. On Disney, the buffet turns into a sit-down restaurant at night. It was nice to have something quick and easy for dinner without having to rely on just hamburgers and hotdogs. We also loved the small buffet that was open for several hours between lunch and dinner and also late at night until 11:30. My husband and I quickly developed a love for their cookies, especially the oatmeal raison! A downside is that the buffet did tend to get busy and the lines for the main rotating dishes would get very long at times! We learned to get there early. The buffet was scheduled to open at 5:30pm for dinner, but we noticed that they would usually open about 10-15 minutes early and so we made a habit to arrive around 5:15pm and get through the line and grab a table before it got crazy. Taste: We dined at Taste once for lunch and once for dinner and were pleased with our meals. Service was quick but not overly friendly. I had the soda package and I had heard that it was impossible to get refills due to the wait staff being so busy, but I did not find this to be true. I was brought a new soda 3 times during dinner without having to ask. We did have an unpleasant interaction with the hostess at Taste during Breakfast, There had been a time change the night before and we thought that we had set our clocks appropriately, but had not. When we arrived, the kitchen was closed. While the mistake was our fault, I do not think the level of rudeness that we experienced from the hostess was called for. While we did not experience breakfast at this restaurant, but my in-laws did and spoke highly of it. O’Sheehans: Dined here twice and my husband and I were both underwhelmed. Service was OK. The first time I dined there, I ordered a hamburger. A waiter came by shortly after with a tray of food and asked if I had ordered wings. I told him no, that I had ordered a hamburger. He then took a burger and fries from his tray and placed it in front of me. I removed the top bun and rearranged some of the toppings which were falling out of the burger. A few seconds later, another waiter came up and grabbed my plate and said “no, that one isn’t yours”. I called after him to tell him that I had already touched it, but he was already on the other side of the restaurant giving it to another customer. My burger arrived a short time later. The second time, we had finished our entrees and waited about 25 minutes for our desserts. We could not find our waiter so we asked another waiter who was passing. He apologized and delivered our desserts in a matter of minutes. The food was alright, but not very flavorful. The best was the brownie cheesecake with caramel marshmallows. Shanghai/Noodle bar: We dined here on the last night of our trip. We were pleased. Service was quick and accurate. The food was hot and tasty. La Cucina: Our party had one dinner here on the first night and we were impressed. The food was delicious and the atmosphere was nice and quiet. Le Bistro: This dinner was both hit and miss. Service was pretty good and the food was presented beautifully. My husband ordered the mussels for his appetizer and they were terrible. I did not taste them, but both he and his father agreed that they did not taste fresh and almost tasted as though they had gone bad. My mother-in-law got the sole for her entrée and although the taste was good, it was so overcooked that she needed a knife to cut it. The coffee that we were served after dinner was gross. We all agreed that it tasted terribly burnt. Not one of us finished our cups. There were however several dishes here which we enjoyed. The lamb that I ordered for an entrée was delicious and was more tender than the sole! I think that this was the meal that we were most disappointed in. The atmosphere was really nice at the beginning of the dinner, but it was ruined a little when we could here songs such as “YMCA” booming from the atrium. Also, I think that the bowling alley may be above Le Bistro, because several times, there were loud noises from overheard. Side note, this is no fault of the restaurant, but I was annoyed that at the table behind us, there was a young woman who was dining by herself. I guess she got lonely because she took out her phone and proceeded to hold a 15 minute Skype conversation at the table while she ate. Also, this is one of the 2 restaurants on the boat with a dress code (the other being the Manhattan room). It is not strict, but they do require pants (although nice jeans will suffice). Cagneys: Our whole group agreed that this was our favorite meal of the cruise. We each commented that our steaks were excellent. The appetizers, sides, and desserts were all perfect complements. My husband ordered the Tomahawk and said that it was cooked absolutely perfectly and is among the best steaks he has even had. My prime rib was also amazing! Some in our group even went as far to say that their meal was better than Palo which is a pay extra restaurant on DCL and my favorite restaurant of all time. I do not think I can go quite that far! Entertainment: I actually think that the nighttime entertainment was what really set this cruise apart. On Disney Cruises, there is never much that goes on after 9pm or so at night. Since many of the passengers are families with young kids, nighttime entertainment is not Disney’s focus. On this cruise, my husband and I were out past midnight for 5 of the 7 nights which we loved! We really enjoyed the comedian. I was a little disappointed with the “newlywed/not so newlywed” game. This is always my favorite show on a cruise and part of what makes it so fun is the host. On the Epic, the cruise director hosted this show and while he was very energetic, he just was not funny and sounded scripted. Also, instead of having the couples do a funny or embarrassing task to win their place on the stage, they just drew the names from a bucket which meant that the couples were not nearly as outgoing as they usually are. We enjoyed some of the daytime entertainment such as a short beginners Chinese class. It was a little disappointing how many of the daytime entertainment activities involve an extra charge. They had a painting class, but when we went to check it out it was $30 per person. Plus, the example was not that impressive to begin with. As far as the big productions, we did not go to the Cirque dinner show as there were so many other places to eat for free, although I did hear good things about the show. We went to Burn the Floor on our second night. The dancers were world class and absolutely amazing, but the show was kind of weird as there was no story line at all. Just, what felt like random costumes and sets. I still very much enjoyed the dancing. My absolute favorite show was Pricilla Queen of the Dessert. I loved it so much that I went twice. I made sure to sit right up at the front the second time because I wanted to see the detail of the costumes. This show was hilarious and top notch. Side note, the second time I went, all of the reservations were sold out. I decided to try and go anyways and arrived about 15 minutes before the show. I was let in immediately and there were plenty of seats although I think some of my luck had to do with the fact that it was a later show at 10pm. We also attended the Dueling Pianos show in the Headliners comedy theater twice and it was awesome. The crowd was energetic and the musicians were talented and entertaining. I do wish that they provided some additional bar staff because the room was packed. There were about 2-3 servers running around like crazy, but it took quite a while to get any drinks. Ports: Tortola: Getting onto the island was a breeze. Literally just walked straight off. We strolled around and explored the shops which were not too interesting. We found a martini cigar bar at the end of the small shopping area on the right called Aromas. We spent a pleasant few hours relaxing here and enjoyed using the free internet to check in on our puppies back home. My husband ordered a few beers and a cigar and I had 2 dessert martinis. I was happy to find this place because when I went to order a dessert martini on the ship, they were $18! The martinis here were a reasonable $10. From there we tried to find a book store, but were unsuccessful. Our exploration did lead to us stumbling upon an area with a great view of the ship. To get there you can just walk to the left once you get off of the boat and through the parking lot until you get to a rocky beach area. St. Thomas: Again, getting off the ship was quick. St Thomas has many more shops, but after we had been through 25% of the stores, we didn’t find anything new. Same bags, magnets, shirts ect. We then took the skyride and got an amazing view of the island and all of the ships in port. We wished that we had done this earlier and had time to sit and enjoy a drink while taking in the view and fresh air, but unfortunately, we had to be back on the boat by 2pm. Great Stirrup Cay: This is Norwegians private island and does require passengers to tender. We realized on the 3rd day of the cruise that you have to make a tender reservation if you want to get off of the boat early. This was done easily by call the box office on the stateroom phone. I have never made a tender reservation before and was surprised that you are assigned a letter and not a time. Due to this, we did not know when we would be getting off of the ship and had to pay attention to the announcements. The tendering took longer that I expected however this was mostly due to rough seas which is obviously outside of the cruise line’s control. The process was very organized which I appreciated. There was no pushing and shoving with people skipping in line and not knowing where to go. We hung out in the atrium and waiting until our letter was called before heading to the theater. From there they released us row by row to board the tender. The island was beautiful and we were thoroughly impressed. We have been to two other private islands including Disney’s Castaway Cay and Royal Caribbean’s Cocoa Cay and if we had to choose where to spend a day, I think I would pick Great Stirrup Cay. The island was well laid out. My mother in law walks with a cane and she had no difficulty navigating the island. Cocoa Cay on the other hand was underdeveloped with lots of unmarked dirt paths. We were impressed with the availability of chairs and plenty in the shade. I loved that on the bridge that takes you to the cabanas (which looked amazing), there is a nice view of the ship. My husband and I went for a short swim. The water was cold, but enjoyable once we got in. I was glad that I brought my swim socks which have thin rubber soles as some of the beach area was a bit rocky. The island buffet was pretty good with a good selection. The line to get back onto the tender was long, but moved quickly once boarding began. Disembarkation: We decided to put our luggage out the night before. If you do want to have your baggage taken off for you and also want to get out early, make sure to pick up your tags several days before the cruise ends as the early ones always go quickly. The early morning was a little stressful as my husband did not sleep well and decided to go explore the ship around 4:30 am. Que the panicking wife when both myself and my father in law searched the ship for an hour and could not find him. We eventually found him and I warned him that under penalty of serious bodily injury, he is not to do that to me ever again. After an early breakfast at the buffet we gathered our things and sat in the atrium lounge until our tag color was called. We walked straight off, gathered our luggage, and were waiting in the line for customs within about 20 minutes. We had a little hiccup when we realized that our stateroom host had not left a customs form in our room and we had completely forgotten about it until we saw everyone else pulling there’s out. We easily found a new form before getting in line and were in the car heading home 15 minutes later. Overall Impression: Obviously choosing a cruise really depends on what you are looking for. My husband and I agree that we have enjoyed this cruise the most. While the level of service was not quite what we have come to expect on Disney, the combination of the entertainment, food options, and price difference really set the Norwegian epic apart. We even booked a credit for a future cruise on board and hope to sail on the Norwegian Escape next December. Read Less
Sail Date December 2016
Won it from casino. The ship was the absolute worst we were ever on. The food was the same in all dining rooms. The service was slow and inattentive. They never offered to get drinks or see how you were doing in buffet areas. The freestyle ... Read More
Won it from casino. The ship was the absolute worst we were ever on. The food was the same in all dining rooms. The service was slow and inattentive. They never offered to get drinks or see how you were doing in buffet areas. The freestyle dining was not nearly as good as on other cruise lines. The menu was very limited and the service was lacking. Our stateroom was never made up until at lease 2pm. We had the drink package and rarely saw a person to get drinks. Usually had to go to bar to get ourselves. They charged extra for everything. Gym amenities were non existent. This was our 11th cruise and first on Norwegian which we will never go on again. There was limited seating at all shows, you had to book ahead of time to even get in to see a show. Thee were not nearly enough crew to service the guests. Read Less
Sail Date December 2016
This was our third cruise this year, and we took it solely because we got a good deal. Getting to the port proved to be a chore, because there were four ships all loading at the same terminal side, but once we got into the area, boarding ... Read More
This was our third cruise this year, and we took it solely because we got a good deal. Getting to the port proved to be a chore, because there were four ships all loading at the same terminal side, but once we got into the area, boarding was fairly quick and painless. We were allowed into our cabin immediately (possibly because it took so long to get to the port -- we didn't board until after 2pm.) I appreciated that the muster drill was held in the casino, rather than crowded onto the decks, like we've experienced before. Starting with what we loved, the meals in the Manhattan Dining Room were excellent, accompanied by a jazz quartet that provided subtle, but mood establishing, background music. We had dinner in Taste one evening, didn't like that as much, and in the Noodle Shop, which was pretty good. Otherwise, snacks in the pub on deck 6 (good chicken wings, rest was kinda meh) and the buffet on deck 15 was okay for breakfast and lunch (the breakfast buffet, got very boring as the week wore on, always the same stuff, would have preferred some variety.) The entertainment was great, the best we've experienced at sea. Comedy club was tops, dueling pianos awesome, the shows were top notch (didn't like "Priscilla," it's not to our tastes) and Cirque Dreams and Dinner was an amazing add-on ($50/person for the premium seats, well worth it.) I'm not one for the casino, but it has to be on a par with some Las Vegas establishments -- hundreds of slots machines, and at least a dozen tables. It was kind of annoying that you often had to walk through it to get from place to place, because it's not non-smoking, but there are other ways to get around. The Cavern Club was great and the Epic Beatles were outstanding. Can't say enough for the two shows of theirs that we saw. Martini Bar was a great place to hangout and had great staff. They sponsored our Cruise Critic meet and greet, as well as the slot pull (provided some gifts,) that was very cool. We met great friends at the meet and greet, very happy that we got to do that. Now, the not so good... Stateroom -- terrible, see below Bar staff -- there were a couple bars that were good, but service, in general, was very slow. The bar outside of the Manhattan Room was particularly bad Television -- the "sports pub" had two tvs that pretty much placed soccer 24/7. That's okay with me, but I know that there were those who were disappointed that Monday Night Football, for example, wasn't available on the ship. In the cabin, you had four channels (FoxNews, MSNBC, BBC News and Sports 24/7) in addition to the cruise line info channels and one movie channel (showing random films, it wasn't HBO or something similar.) Atmosphere -- there was definitely an "upsell" feel to the place, that NCL constantly had their hand out for one thing or another, from future cruise deposits to pull tabs to raffle tickets to... Communication -- ABSOLUTELY TERRIBLE. This baffles me, because you can't blame it on the ship, which is newly in Port Canaveral -- these are not "shake down" issues. Prior to the cruise, we received no information about what terminal to report to. During the cruise, you are required to make reservations for shows and dinners and stuff, but there is no way to see what you've reserved without going to the customer service desk and having them print it out for you. At Grand Cayman, our excursion brought us back to port with 15 minutes to spare, only to find half the ship, literally, about 2,000 people, ahead of us in like to get on the tender. We waited in the sun for almost an hour to get on and, apart from an NCL officer walking through the queue once (probably trying to figure out how long it was going to take to get everyone on board) and a guy handing out cool towels thirty feet ahead of the tender loading area, no one came to check on the passengers, many of who were older, to hand out water, assure people they'd get on, etc. We were basically ignored. Finally, on disembarkation day, we had, literally, no idea what the process was. No one delivered luggage tags, we'd been given customs forms, but absolutely nothing else about the process. I turned on the tv at 7am to see if there was something about it, and there was a channel with some info, but nothing about what deck to go to if you were going to carry your stuff off (which we had to do, lacking luggage tags.) We wound up asking a fellow passenger at the elevators (get off on deck 7.) On the whole, we will likely give Norwegian another try -- the food and entertainment are powerful enough draws -- but would never go on the Epic again. Read Less
Sail Date December 2016
First off, I may not be as experienced as some of the other reviewers and I wouldn't consider myself high maintenance. I personally believe each cruise line has positives and negatives and that you can have a good time based on your ... Read More
First off, I may not be as experienced as some of the other reviewers and I wouldn't consider myself high maintenance. I personally believe each cruise line has positives and negatives and that you can have a good time based on your needs on pretty much anyone but one may be more suiting depending on your personality, party size and history. I am a 37 year old single male who loves to travel. My first cruise was in 2011 and this was my forth. All have been in the Caribbean and 7 days. I have sailed on the Carnival Glory, Carnival Victory, Royal Caribbean Adventure of the Seas, and The Norwegian Epic. I have sailed from Miami, San Juan, and Port Canaveral. Now onto my review. My cruise sailed out of Port Great Stirrup Cay Bahamas, Ocho Rios Jamaica, Grand Cayman, and Cozumel. Port Canaveral is probably the busiest port in the US. There were about 6 different ships that boarded the day we left. Despite the size, I found embarkation to be efficient and I had no issues. In fact, my luggage was even delivered to my room prior to 5pm which was a first in my experience. I had an inside cabin which many may complain about the design. Mainly the toilet being separate from the shower and the sink being separate from both. For me being a solo traveler, It was different but a non issue. Service to the cabins was done well, however this was the first time I was not introduced to the cabin steward. I commend the staff on the ship, great attitude, personality, and service. Especially due to the large capacity of customers which can only lead to even more complaints justifiable and non justifiable. The ship had great activities, a little bit of something for everyone. I enjoyed using the gym, having multiple free and specialty options for dinner, and even a separate "barbershop" for mens grooming services. The cirque dinner theatre show was wonderful and although it had a fee of $47 for premium seating, it was worth it. The clubs, pool parties, bowling, sports bar, howl at the moon and shows like burn the floor, comedy, and a magician provided a nice variety along with the typical art auction and games that you would find on most ships. The all white deck party was a highlight. Although the ship is huge, I chose to use the steps so that I wouldn't have to wait for elevators. Be aware that due to the size of the ship, many activities require reservations. Some can be made online prior to arrival, at the box office, or even on the room tv. I found the food to be good but not great. I didn't dine at the specialty restaurants because there were adequate other options and I was solo and often wanted to eat alone. This ship has solo cabins for others like me that want an affordable trip without needing to have a cabin mate. They also have optional solo guest gatherings in the solo lounge daily. If you like to be active, are mobile, youthful and energetic, I think the Epic could be a good time. Last but not least, the Free at Sea promotion put this cruise over the top for me. I basically only paid gratuities and had a drink package a.k.a. open bar for an entire week. Incredible savings for even a social drinker. I found that I was a little more social than usual thanks to the drink package. Some travelers that prefer smaller ships with more intimate service may not enjoy this . The haven cabins provide a more luxurious experience for those if they care to try it. But for my demographic and preferences, I will definitely do NCL again. I'm already booked for next December. Read Less
Sail Date December 2016
We have cruised many times on several differ lines and are very open minded and not complainers at all . After cruising on the Royal Caribbean Oasis of the seas last year we wanted to book another large ship as we had a great time so we ... Read More
We have cruised many times on several differ lines and are very open minded and not complainers at all . After cruising on the Royal Caribbean Oasis of the seas last year we wanted to book another large ship as we had a great time so we dooked 4 state rooms on the epic and took our entire family on what we thought was going to be a fantastic trip , big mistake . We did see several reviews about the bathrooms on the Epic and it is what it is, not the greatest setup ( kinda crazy ) but it's workable . The rooms are much smaller and there is not much storage space but there again workable . The problem is this ship is very crowded and the staff seems to be overworked and tired . The service was terrible , when you could get any service . The wait staff around the pool or bars seemed to be nonexistent. The dining room staff were to busy to attend to each of their tables and the food took along time to get to you and sometimes was cold or you didn't get what you ordered . I will say we did have specialty dining and the French and Brizillan restaurants were the only ones that the service was great but you did feel rushed a little . During our visit to the private island we rented a cabana , you had to walk a long way, which we are capable of but having an elberly person with us ( reason for a cabana) they had a lot of trouble with the long walk . We received our food at noon and one round of drinks we didn't see our waiter again , until 2:30 and they said the bar was closed no drinks or food . The last tender to the ship wasn't until 5pm why would you shut everything down two hours early ?? The venues on the ship were so crowded you couldnt get in unless you went an hour early and waited even if you booked a show you had to show up early and get in line . Terribley slow elevators and crowded, crowded, crowded. Embarkation and disembarkation took hours . If you want a great cruise on a large ship spend your money on the Royal Caribbean OASIS OF THE SEAS Not the Norwegian epic ! We will never cruise on a Norwegian ship again a waste of money !!! Read Less
Sail Date November 2016
Overall this was a fabulous cruise. The choices of anything to do or eat were abundant. The freestyle cruising was greatly enjoyed. For the most part, the staff were exceptional. I cannot say enough how much we enjoyed our cruise but ... Read More
Overall this was a fabulous cruise. The choices of anything to do or eat were abundant. The freestyle cruising was greatly enjoyed. For the most part, the staff were exceptional. I cannot say enough how much we enjoyed our cruise but as always, there are a few negatives. The toilet paper was horrible. There is not enough light in the cabins to read the daily info sheet unless you lay on the bed and put on the little reading lights. Moderno is an awful restaurant - do not waste your money. This was one of the worst Brazilian restaurants we have ever been to. Cagney's was exceptional, La Cucina was delicious however getting our order right was a bit of a challenge. Le Bistro was so good we went there twice. Also do not waste your money on the Discover St Thomas and Megan's Bay tour. This tour had too much in it for exceptionally short the amount of time we were in port so we had to pass on everything related to Blackbeard's Castle. We did complain and received a 20% credit. Pricilla Queen of the Desert show was hysterically funny. We saw it twice. However there were quite a few older people on the cruise who thought it was a little to risqué. It's a cult favorite so if you think Rocky Horror is fun, you will love this one too. All in all we had a fabulous time and I highly recommend the Epic. Read Less
Sail Date November 2016
I should have taken a cue from the long lines we stood in to even get checked in and onto the ship. My 2 daughters and I had a mini balcony suite (with emphasis on mini). It was tiny. I cannot imagine what the interior staterooms ... Read More
I should have taken a cue from the long lines we stood in to even get checked in and onto the ship. My 2 daughters and I had a mini balcony suite (with emphasis on mini). It was tiny. I cannot imagine what the interior staterooms were like. Whomever designed those rooms should be stripped of whatever title they hold. The bathroom is right in the room with only a smoked glass rounded-shaped slider to put into place to use the toilet and another one to use the shower. They are about the size of the facilities in an RV. There is absolutely no privacy since you can certainly see (and hear) the person inside through the glass and see when they stand, sit or whatever. Ours had a curtain, but other people told me they did not even have that. There is barely room to walk in the cabin....tiny, tiny, tiny. This is a huge ship and with the tiny rooms it holds a lot of people, but does not have enough elevators to accommodate them, so expect a long wait time. You cannot even take sealed bottled water on-board unless you have a "written" statement from your doctor. If you want water, you must purchase it on-board for the low price of $7.95 per bottle or $26.95 for HALF a case (that's 6 bottles, mind you). The very first night on-board we asked our cabin steward for coffee packets (there was a coffee maker which made one cup at a time in the room, but no coffee). He informed us that they were out of coffee packs but we could order room service coffee at no charge. When I called, they said room service coffee was $9.95 (after breakfast) and we could only get complimentary coffee in the morning. Next morning I was on hold for 35 minutes and was told it would be 30 to 45 minutes wait and $7.95. We told them it was supposed to be complimentary because we had no coffee in the room. We had to hold again until they could confirm that. Our cabin steward was great and did everything possible to make our stay enjoyable. He was always at our beck and call and was always friendly. The staff on the common areas were not nearly so friendly. I have been on cruises where EVERY staff person ALWAYS spoke. No so on this cruise; most of those "in charge" did not even appear to notice us guests. Another thing, it was my understanding that if you dined in the complementary dining rooms, you could order anything on the menu....not so anymore. The "better" entrees now have a hefty up-charge. And, there are more up-charge restaurants than complementary ones. We bought the 3 meal up-charge package and I must say the three up-charge restaurants we chose (Cagneys, LeBistro, & Moderno Chiaroscuro) were excellent. I am not a prude and go to NY and Atlanta to see Broadway shows. However, the show in their big theater, "Priscilla, Queen of the Desert," was so vulgar and offensive we could not sit through it and got up and left. Why a cruise line would book that kind of show for a cruise (other than gay men) is beyond me. However, the show "Burn the Floor" was exciting and well done by a talented cast. We thoroughly enjoyed it. This was my first cruise with Norwegian and it may very well be my last. If their other ships are like the Epic, I am not interested in sailing with this cruise line again. Read Less
Sail Date November 2016
We choose this cruise because it was 7 days and went to Tortola which was a desirable island for us. We had never cruised on Norwegian before and were excited about being on one of the "mega" ships. Our first encounter ... Read More
We choose this cruise because it was 7 days and went to Tortola which was a desirable island for us. We had never cruised on Norwegian before and were excited about being on one of the "mega" ships. Our first encounter unfortunately was the boarding process. We were asked to pick a time to arrive. We choose between 12:30 - 1:00pm. We got there at 12:45. There was a very long long and it looked so daunting. We got in line and stood in line in the hot sun for an hour and 1/2. Once inside the actually building - things didn't get much better! They literally had 2 security lines....for 4000 guests that had to check in. We didn't get on board the boat and in our cabin to drop off our bags until 3:45pm. All we wanted was some lunch and a cold drink - but guess what....all food and beverage had been halted due to the safety briefing that we had to attend at that moment. When I say that my husband was irritable, hungry and thirsty - is understated! He went to Guest Services to complain - but all they said was "we are sorry". It's only the second time they have used that terminal and things just didn't go as planned. We went up to the pool deck - which had the 2 smallest pools I've ever seen on a boat. The 1 bar they have on the pool deck had 2 bartenders and 2000 people trying to get a drink! It was so ridiculous! After watching the boat sail away - we went to our cabin to shower and get ready for dinner - only to find out that our air didn't work in the cabin. We notified the room steward and they said it would be the next day before things could be fixed. Then the shower didn't drain - we stood in dirty water while shower. Again - they promised to fix it. One the plus side - the air did get fixed. The drain never got resolved - even though we told them several times about the issue. Pros of the Cruise: Cagneys Steakhouse - wow this the best food on the boat! The steaks were so amazing, the sides were great and the servers very nice! Moderno - this Brazilian Steakhouse was good - a bit too much food - but excellent and a great ambiance! Tappenyaki - the hibachi grill was so much fun! Everything you love about Hibachi grills was there along with great food! The Spa and Fitness Center - FIRST CLASS! we had many spa treatments and took advantage of some of the fitness center opportunities. For sure a must do while on board! The Cirque Circus Show - WOW!!! These performers were breathtaking! This is well worth the cost it takes to attend the show! Burn The Floor Down - Dance Show - Again - WOW! They danced their way into everyones hearts - they were so passionate and personable! Makes you want to just get out and dance! Cons of the Cruise: Terrible Pool Deck Designs - the pools are too small, a lot of wasted space Only 1 bar on the pool deck - you need more bars!! The boat is poorly laid out - very compartmentalized and feels cramped and crowded instead of spacious and large. They nickel and dime you for everything! We had the drink package - but red bull wasn't included, specialty coffee wasn't included, and buckets of beers were included. Drinks are inconsistent - we ordered a painkiller at 4 different bars and had 4 very different drinks! No place to dance - unless you want to stay out until after 11. The boat has many bars - but no place to dance. This made us sad! Overall we had a good time - because my husband and I could have fun anywhere - but we won't go back to the Epic. Read Less
Sail Date November 2016
Embarkation for a wheel chaired person was a joke. There were none at the curb, and an elevator ride and a long walk to the check in area was the only way to begin the journey. With an excuse that they were "short of wheel chairs that ... Read More
Embarkation for a wheel chaired person was a joke. There were none at the curb, and an elevator ride and a long walk to the check in area was the only way to begin the journey. With an excuse that they were "short of wheel chairs that day" we were entered on a list of names whereby we had to compete with those who walked up and grabbed on to the first available person with no regard for the people waiting for their turn. NO ONE from Norwegian made an effort to co-ordinate this. Much too busy looking past you and making excuses. We entered the ship on deck 7 with and waited 45 minutes for an elevator to take you to the buffet on 15th deck as the room was not ready. Finally get some food and half way through comes the announcement to go to our muster stations. After the same elevator fiasco we arrive on the 6th deck at our assigned area. The person who was to record our attendance had left the area before the instruction started so we spent the next 2 days being hounded to make our mandatory meeting. Finally get to the room and find out a mini suite had a bed, a settee that served as an uncomfortable seating area, as well as the only place to set a tray of food to eat from. Pitiful lay out and not enough room for 2 people to pass any where in the "suite". The lay out was done to maximize efficient lay out with no regard to comfort or entertaining guests. We had a family group of 6 cabins and were not able to gather in the cabins and share a drink as there is no place to set the drinks or the people. Worst layout I have ever seen. This ship was understaffed and under supplied. Room steward had no coffee to leave the 2nd day as they "hadn't received any yet". Couldn't get wash cloths replaced when the room was made up because they didn't have any until late in the day??? Most of the staff encountered were not overly friendly or informed, and understaffed at all points where service was required. The WiFi on board did not function properly. Not one single malt scotch was included in the drink package. All available at an up-charge of course. If you have not cruised before and have no expectations you may enjoy. But for me, No more Norwegians. Read Less
Sail Date November 2016
Very disorganized for embarkation, all new staff. We prepaid for soda package for kids and when we arrived was told not on reservation, presented receipt but that didn't matter had to pay again. Staff was rude and arrogant, elevators ... Read More
Very disorganized for embarkation, all new staff. We prepaid for soda package for kids and when we arrived was told not on reservation, presented receipt but that didn't matter had to pay again. Staff was rude and arrogant, elevators out of service the whole trip making getting around more difficult and time consuming. Food at buffet was good but barely luke warm. The boat ran out of chocolate milk by Wednesday, whole milk by Thursday. They also ran out of plain olives by Friday so my wife was unable to get a dirty martini at the pool bar. The bar tender at the pool bar said they not only were out of olives, but Crown Royal, Honey Jack Daniels ( but they had a drink special that day that called for Honey Jack). This trip was supposed to be a relaxing trip after i had heart surgery, for my family. I wanted to spend time with wife and kids, not knowing how many more trips i will be able to take due to my heart condition. I hope to have many more vacations but we don't know. We spent more time on Saturday and Sunday in Guest relations and arguing about reservation then enjoying the trip. By Tuesday we finally started to relax but the stress and aggravation of the first few days weighed on us and could not really enjoy like we wanted. Also for a ship that was just redone in 2015, still needed changes the wash basin should not have been in the living area, it should have been separated with the toilet and shower. Read Less
Sail Date November 2016
Customer service was completely non-existent. Crew did not interact at all with guests and would just assume run you over with their cart than say hi. First time I have ever not paid the gratuities on any ship. Heard several experienced ... Read More
Customer service was completely non-existent. Crew did not interact at all with guests and would just assume run you over with their cart than say hi. First time I have ever not paid the gratuities on any ship. Heard several experienced NCL guests say the other ships actually had customer service and for some reason the Epic was simply horrible. Took a group of 44 and I think each one had difficulty with crew on several occasions. Stay away!!! Tender ports are a 3-4 hour wait,,,its like no one on the ship has ever sailed before. Customer services idea is to tell you that you have to take care of it when you return. Freestyle is not so freestyle, you have to have reservations for everything, including shows, but not for Buffet!! Reservations fill up before you even leave port from what I was told by the reservation person. There are cancellations, but you have to go wait around the restaurant to see when and if you can get in - but don't hold out hope,,,even if there is a lot of open tables, they will most likely tell you "sorry, but we don't have any openings". Honestly, this was the worst customer service I have ever experienced on any cruise. There is a systemic problem with this ship and I would recommend staying away until they fix it. On a good note, the itinerary was AWESOME! Read Less
Sail Date November 2016
Overall the cruise was great, compared to others we found more activities and lots more to do mostly in the evenings. The evening shows like newlywed not so newlywed, the perfect couple, celebrity dance off, cirque de soliel, burn the ... Read More
Overall the cruise was great, compared to others we found more activities and lots more to do mostly in the evenings. The evening shows like newlywed not so newlywed, the perfect couple, celebrity dance off, cirque de soliel, burn the floor, comedians were amazing. I didn't care for the Pricilla Queen show, waste of time. The check in was a disaster took hours no clear signs or staff around to guide people, messy. The daytime activities even on sea days were lacking, I saw past schedules from people you recently went on other Norweigan ships- they had more interesting things like cupcake decorating class, interactive cooking demos... we didn't have much of that more like bingo and some poolside contests, the fun stuff like wine and chocolate was an additional cost, we pay enough for the cruise there should not be an extra cost. The cruise director Scott and assistant cruise director she was british were very friendly, smiling always and they made the ship more fun. There was options for everyone for food, however we did ask for a special diet menu and a few nights were very disappointed, one they made a huge error and brought us shrimp in our pasta we saw it and sent it back as strict religious vegetarians, next clean plate as we started eating we found another shrimp hidden, we were disgusted. I called the executive chef. At Thanksgiving dinner we were just given a potato cake with spinach it wasn't enough food and the apps were always salad which consisted of few pieces of lettuce, onions and few cucumbers, surely you can do better than that with a salad, we indicated we ate dairy so goat cheese and beets or candied walnuts something more original especially on thanksgiving would have been nice. I think there were too many people so the service lacked a little especially since on every other cruise I have been on they went above and beyond with our special diet to make us amazing tasty filling dishes, here we were more of an after thought. they need more adult pools and kids should not be allows in hot tubs, one day they put bubble bath in the hot tubs and made a mess, the kids stayed in the hot tubs for hours, this should be for adults only. the H2o pool was so small, need bigger adult pool, rock climbing was closed everyday when I checked. The tender boats in Bahamas were also a big issue and we had to wait hours to get to the island. The pros: activities and most shows were good, princess was so bad in this aspect. Kunal our service at the taste restaurants was excellent. Rayz the maître de was good he definitely made an effort. Praveen the chef did come to our table to apologize for the shrimp incident, the executive chef also apologized which was nice of them. Cruise director and assistant cruise director were excellent at entertaining people. Most staff were friendly. and the washy washy ladies were very nice. Read Less
Sail Date November 2016
My first experience on Norwegian and probably my last! The fine dining was very good, and so was the main dining room, what was bad was the buffet! Too many people, wait in line to long in the Buffett and then Impossible to find a place to ... Read More
My first experience on Norwegian and probably my last! The fine dining was very good, and so was the main dining room, what was bad was the buffet! Too many people, wait in line to long in the Buffett and then Impossible to find a place to sit down. Lines for the elevator were just as long, took you about 10-15 minutes to catch an elevator. We were a big group and some of us had the drink package, but at dinner one evening they took our drink orders then I ended up getting a 20.00 charge on my card for some wine which I never ordered, probably someone in our group ordered it, and they put it on my card, which was impossible to get the charge taken off, you would think they were going to go bankrupt for giving you credit for something that was put on your card by their mistake. We had a room with a balcony which was nice but the restroom and shower were terrible, you have no privacy because the shower, toilet and sinks are all separate. The port excursions were fun, We didn't know we needed a tenure reservation, and by the time we found out we were stuck at the end of the alaphabet, just to find out when our letter came up, they never checked to,see if people were on the right reservation or not, so the next tenure we took we got on the A group since they didn't check.. You need a reservation to attend comedy shows and all other shows, on board! Just too many people on the ship. Read Less
Sail Date November 2016
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