4 Norwegian Epic Cruise Reviews for Family Cruises to Caribbean - All from Orlando (Port Canaveral)

It was our second time with the Epic and we thought it would be a great idea to spent new year on board. The crew was not polite even rude at sometimes the officers where rude and were apparently a bit tired, the food is almost all ... Read More
It was our second time with the Epic and we thought it would be a great idea to spent new year on board. The crew was not polite even rude at sometimes the officers where rude and were apparently a bit tired, the food is almost all extra charged ( not one price but almost all alla carte also in the Manhattan room) I don't mind this but then the quality needs to be much better. They changed a lot of staff apparently a lot of Romanian,Indian and Chinese crew instead of other European and Philippino crew it makes a big difference. The turkish head of the hotel officers was walking around like a dril sergeant and his french boss was never around. the ship was way to full it was impossible to get a chair by the pool because everything was taken. This ship is there to take your money and don't want to give you back any service. the rooms where not as clean as you suppose to have the balcony was never touched and the glass was dirty all the time in the BVI we where next to the Disney and then you think gee maybe I should have done that one how clean and pretty the spiegeltent show is great, but this ship is getting down in quality fast I could write more negative but i need to work and get ready for a next cruise the Epic was once great no its terrible so no more epic for us. this was not EPIC Read Less
Sail Date December 2016
Embarkation for a wheel chaired person was a joke. There were none at the curb, and an elevator ride and a long walk to the check in area was the only way to begin the journey. With an excuse that they were "short of wheel chairs that ... Read More
Embarkation for a wheel chaired person was a joke. There were none at the curb, and an elevator ride and a long walk to the check in area was the only way to begin the journey. With an excuse that they were "short of wheel chairs that day" we were entered on a list of names whereby we had to compete with those who walked up and grabbed on to the first available person with no regard for the people waiting for their turn. NO ONE from Norwegian made an effort to co-ordinate this. Much too busy looking past you and making excuses. We entered the ship on deck 7 with and waited 45 minutes for an elevator to take you to the buffet on 15th deck as the room was not ready. Finally get some food and half way through comes the announcement to go to our muster stations. After the same elevator fiasco we arrive on the 6th deck at our assigned area. The person who was to record our attendance had left the area before the instruction started so we spent the next 2 days being hounded to make our mandatory meeting. Finally get to the room and find out a mini suite had a bed, a settee that served as an uncomfortable seating area, as well as the only place to set a tray of food to eat from. Pitiful lay out and not enough room for 2 people to pass any where in the "suite". The lay out was done to maximize efficient lay out with no regard to comfort or entertaining guests. We had a family group of 6 cabins and were not able to gather in the cabins and share a drink as there is no place to set the drinks or the people. Worst layout I have ever seen. This ship was understaffed and under supplied. Room steward had no coffee to leave the 2nd day as they "hadn't received any yet". Couldn't get wash cloths replaced when the room was made up because they didn't have any until late in the day??? Most of the staff encountered were not overly friendly or informed, and understaffed at all points where service was required. The WiFi on board did not function properly. Not one single malt scotch was included in the drink package. All available at an up-charge of course. If you have not cruised before and have no expectations you may enjoy. But for me, No more Norwegians. Read Less
Sail Date November 2016
Very disorganized for embarkation, all new staff. We prepaid for soda package for kids and when we arrived was told not on reservation, presented receipt but that didn't matter had to pay again. Staff was rude and arrogant, elevators ... Read More
Very disorganized for embarkation, all new staff. We prepaid for soda package for kids and when we arrived was told not on reservation, presented receipt but that didn't matter had to pay again. Staff was rude and arrogant, elevators out of service the whole trip making getting around more difficult and time consuming. Food at buffet was good but barely luke warm. The boat ran out of chocolate milk by Wednesday, whole milk by Thursday. They also ran out of plain olives by Friday so my wife was unable to get a dirty martini at the pool bar. The bar tender at the pool bar said they not only were out of olives, but Crown Royal, Honey Jack Daniels ( but they had a drink special that day that called for Honey Jack). This trip was supposed to be a relaxing trip after i had heart surgery, for my family. I wanted to spend time with wife and kids, not knowing how many more trips i will be able to take due to my heart condition. I hope to have many more vacations but we don't know. We spent more time on Saturday and Sunday in Guest relations and arguing about reservation then enjoying the trip. By Tuesday we finally started to relax but the stress and aggravation of the first few days weighed on us and could not really enjoy like we wanted. Also for a ship that was just redone in 2015, still needed changes the wash basin should not have been in the living area, it should have been separated with the toilet and shower. Read Less
Sail Date November 2016
Customer service was completely non-existent. Crew did not interact at all with guests and would just assume run you over with their cart than say hi. First time I have ever not paid the gratuities on any ship. Heard several experienced ... Read More
Customer service was completely non-existent. Crew did not interact at all with guests and would just assume run you over with their cart than say hi. First time I have ever not paid the gratuities on any ship. Heard several experienced NCL guests say the other ships actually had customer service and for some reason the Epic was simply horrible. Took a group of 44 and I think each one had difficulty with crew on several occasions. Stay away!!! Tender ports are a 3-4 hour wait,,,its like no one on the ship has ever sailed before. Customer services idea is to tell you that you have to take care of it when you return. Freestyle is not so freestyle, you have to have reservations for everything, including shows, but not for Buffet!! Reservations fill up before you even leave port from what I was told by the reservation person. There are cancellations, but you have to go wait around the restaurant to see when and if you can get in - but don't hold out hope,,,even if there is a lot of open tables, they will most likely tell you "sorry, but we don't have any openings". Honestly, this was the worst customer service I have ever experienced on any cruise. There is a systemic problem with this ship and I would recommend staying away until they fix it. On a good note, the itinerary was AWESOME! Read Less
Sail Date November 2016
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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