27 Orlando (Port Canaveral) to Caribbean - Eastern Norwegian Epic Cruise Reviews

We were limited to date of cruise departure because of school and not able to have our two teens (one in college) miss school dates. We did a fair bit of research before going but found it was truly alot of you don't know what you ... Read More
We were limited to date of cruise departure because of school and not able to have our two teens (one in college) miss school dates. We did a fair bit of research before going but found it was truly alot of you don't know what you don't know and quite honestly the website for the cruise line does not provide significant information on what the additional costs are. I really did not want to end up feeling nickeled and dimed. Although labeled as most expenses included there are many places to drop a significant amount of money on the ship. There were repeated daily attempts to have us spend money in many ways. They are very creative. One of the most important things for my daughter and I was the ability for the ship to accommodate our celiac diet. For those who are celiac it is a medical requirement for a gluten free diet and cross contamination will result in illness. We did complete forms once we booked, was assured we would meet with the head chef upon boarding. In our room was a letter, indicating we just needed to speak to guest services. Guest services just told us to talk to the head person at any restaurant. Bording in the afternoon we went up to the buffet (not great for celiacs) and the head person said we needed to speak to the head chef and contact guest services. Some fruit it was for lunch. When speaking to guest services, they directed us to the restaurant that was closed. We found a person there who gave us a phone number to call, they were the wrong number and unhappy, gave us another who then begrudgingly ordered dinner for that night. After all this at dinner we met one of two waiters who became our best allies, excellent knowledge of gluten free, we needed to order the night before for all meals. Not easy but by the 5th day we sorted that out. Food decent and not sick once. We ate most nights in the Manhatten room or the Taste with one night in the noodle bar (meh). The Manhatten and Taste were great, awesome breakfast in Taste, Stephan the wine steward in the Taste. We are travelling with our two teens 15 and 18 and had 2 rooms. A couple extra room keys put the right people in the right rooms :). The inside state room although smaller than the balcony was laid out better and felt more spacious. It suited the teens well. The balcony room was nice and I appreciated the fresh air. The room layout is weird with needing to get past the end of the bed/counter area that was a tight squeeze. Both rooms had well used space and storage. Nice to unpack once for the whole trip. Cute towel animals and great service by both room attendants. The Bahamas stop was their private island. Tendering to the island was not bad, although rocky as the ocean was rough. We did the stingray tour - fabulous! Island was lovely - the, only thing that was annoying is finding small amounts on our bill - 28, 45, 52 cent charges. Now, not that it is alot of money but odd. Turns out that despite having the drink package and paying the gratuities for that in advance if you are docked in the Bahama's or an American port there is additional fee (note my comment of nickeled and dimed earlier). The one main extra I knew we wanted was to have family photos. The perspectives studio has a wonderful photographer and we ended up doing a family photo shoot on St. Thomas. Essentially we created a shore excursion and as such we were one of the first 20 off the ship. An unexpected extra. We went to a different beach Morningstar beach at the Marriott resort. Fabulous pictures and we spent part of the afternoon there before going shopping for a couple hours. The only downfall was the $8. each frozen lemonades - same price as beer! Cool iguanas there too. Tortolla was our favorite port. Did a tour of the island from the taxi area at $25 per person, which included a stop at a rum factory and a couple hours on the beach. Our daughter learned to stand up paddle board and I would say this was our favorite stop. All the stops seemed too short and would have liked more time on land. For the ship, lovely with lots to do. A casino (did not spend time there - not sure why they allow smoking in doors, even at the casino), bowling, pianos -fun, Burn the Floor - an excellent dance show and Pricillia Queen of the Dessert - also excellent (although could offend some). There was also a walking track, excellent gym (although under 16 not permitted which was a disappointment for my athlete in training). Had fun with the ships Deal or no Deal, dancing with the stars and the how well you know your partner. Too funny - clean humorous entertainment! Pools were very small with cloudy water - likely due to overuse. I was surprised they were so small. The sunny sea day was a big problem to get a lounge chair -people saving with towels but not arriving. The kids liked the waterslide. There was also a rock climbing wall, but the lines were weird and not really sure how you cued up. Travelling with a teen (15) she refused to go to the teen club. Cannot say as I blame her, the description of what was happening seemed lame at best and not of interest for a teenager. The 18 year old was thrilled that if we signed a paper he could have a beer or glass of wine when the ship was at sea. For three of us it was the first time on a cruise. For the 18 year old, it was his second cruise as he went with school and coincidentally he was on the same ship three years ago. All in all a nice trip and I would cruise again. Not an always cruiser, but I would go again. Read Less
Sail Date December 2016
This was our 20th cruise and 8th on NCL (2nd time on the Epic). We chose this cruise because it was a New Years Eve Cruise and it was the first cruise for our friends who wanted to go on a End of the year cruise. The embarkation was a ... Read More
This was our 20th cruise and 8th on NCL (2nd time on the Epic). We chose this cruise because it was a New Years Eve Cruise and it was the first cruise for our friends who wanted to go on a End of the year cruise. The embarkation was a breeze - thru the process and onboard within 10 minutes. Only delay was getting into the port on the Hampton Inn shuttle bus. We had for the first time a balcony room on the aft of the ship. Room 10317. Our room stewardess Daisy was amazing. We both were sick on Tuesday with a 24 hour bug of sorts but apparently we were the exception on the ship (never happened in the past). Don't understand the rave reviews about aft balcony rooms as we didn't care much for it. Always a spray of water while at sea spraying up on the balcony and very noisy at times. Service at the buffet was good (washy-washy) and the food was always the same. Service was good as well at most of the specialty restaurants. Food service at O'Sheehans was terrible. Trying to get into some of the venues was virtually impossible as you needed reservations for almost everything and they filled too fast as if they were too small for the size of the ship or there weren't enough perrformances to accomodate the cruisers. No room for spontaneity. Enjoyed the alcohol package and specialty restaurant packages and we loved the thermal spa package ( fee required) as we were there almost daily. Crew was very friendlt and helpful for the most part except for eh last day. We had to cancel a prepaid excursion and it was accommodated and the credit added to our room. Never had any problems getting an elevator. Didn't like the fact that you could never find a lounge chair on the decks as people were reserving them with towels and whatever early in the morning and no one was policing this at all. We loved Burn the Floor and Cirque dinner performance This is a huge ship with lots walking. I think we actually lost weight on this cruise so that's why we gave it three marks instead of two. Read Less
Sail Date December 2016
We choose this cruise last minute. We had a regular balcony cabin. Two adults Two children (18,14). Cabin was small but ok. Bathroom setup was strange no privacy. This was the first cruise for our room steward. He done ok but needed more ... Read More
We choose this cruise last minute. We had a regular balcony cabin. Two adults Two children (18,14). Cabin was small but ok. Bathroom setup was strange no privacy. This was the first cruise for our room steward. He done ok but needed more training. All drinks that we got from pool bar were too strong. All bud light that I got was dated from September and not very cold. All meals in buffet was pretty good. Taste was pretty good. Cagneys, Tep, was both good. La cucina was the best I think. All shows booked up quick. We seen howl at moon and burn the floor both were good. Great strirrup cay was great. The bbq was great also. St. Thomas and tortola were both ok. NCL does not have many waiters anymore around the pool because of the UBP. Main problem is the trash blowing around pool. It was great spending time with my family just won't do it again on the EPIC. Will give NCL one more try on smaller ship. Read Less
Sail Date December 2016
We chose this cruise because of its convenience; we live in Satellite Beach, only a short ride to Cape Canaveral, the departure port of our week cruise. Although there were some very nice aspects of the ship ( e.g.,the friendly staff, the ... Read More
We chose this cruise because of its convenience; we live in Satellite Beach, only a short ride to Cape Canaveral, the departure port of our week cruise. Although there were some very nice aspects of the ship ( e.g.,the friendly staff, the deluxe spa, the dining options, etc.) the overwhelming drawbacks were 1) the unacceptable smallness of our balcony cabin, and 2) the rediculously long lines to actually get on the ship at the time of embarkation. When the room was booked, the cabin offered to us was described to us as a two or three person one. As we were three adults, when we entered the room, it was barely the size for two, let alone for three persons. Upon inquiry, our cabin steward showed us how the couch's "ottoman" served as the third bed. When it's size and positioning was revealed, it not only blocked the access to the balcony, but also measured at around 5 feet, four inches in length. We are not tall people (I am about 5'6") and I slept the seven nights on it, with my feet hanging over the back of, and with barely enough space to fully rotate my body. Our efforts to find some other solution were met with the fact that there were no other available cabins. Our request for some other form of compensation fell completely on deaf ears. Please be aware of this rather false advertising when you have three members in you party, and they offer you that in reality is quite small by industry standards for two! As to the lines at the NCL Cape Canaveral, it took us nearly two hours to finally get on board the ship from the scheduled time we arrived at the port. Now, we have cruised from this port on the other main ships sailing from there (Disney, Royal Caribbean, and Carnival) many times, and never did it take so long to board. No explanations for the wait were offered, and the staff were appropriately chagrined and apologetic about this "welcoming". From a consumer's perspective, it is not a very good way to start a cruise. If such lines are endemic to NCL, it would be wise to let your clientele know about this in advance so that they can plan accordingly. Read Less
Sail Date December 2016
Just returned from a week in the wonderful Haven on the Epic. This is our third time on this ship, and our first in the Haven. We ended up spending 90% of our time in the Haven. The food in the Epic Club was far superior to anything ... Read More
Just returned from a week in the wonderful Haven on the Epic. This is our third time on this ship, and our first in the Haven. We ended up spending 90% of our time in the Haven. The food in the Epic Club was far superior to anything else available on the ship. We have cruised with NCL since 2008, and the meals in the Epic Club were just fantastic! I like the Epic because Haven guests have access to Posh, as well as the Haven itself. Posh is great because it overlooks the pool deck, so you can still hear the music, and watch the crazy, fun activities they do poolside without the alienation of the Haven pool area, or the craziness of the main pool deck. It's the best of both worlds! Haven guests are able to order lunch in Posh (those purchasing Posh passes are not). Lunch in Posh and the Courtyard were the same menu. You had your choice(s) of a grilled veggie wrap, chicken Caesar salad wrap, grilled swordfish burger, cheeseburger, hotdog, and the best onion rings on a cruise! I can't recall if there was a salad on that menu or not. Lunch in the Epic Club was a full menu consisting of various sandwiches (French dip, sesame encrusted mahi mahi served on a pretzel roll, a burger, etc) a couple of salads (cobb, Caesar, and a mixed salad), to "dinner for lunch" options (linguini with clam sauce, salmon with lobster sauce, etc). There were other options, but I did not take a picture of the menu, and cannot remember them all. I had the mahi mahi one day, and the French dip another. Both were very good. My husband had the salmon one day, and the cobb salad another, and he enjoyed both. The kids only ate lunch with us on embarkation day, and both ordered burgers. We all had lunch in Posh a few times. My husband ordered the Caesar salad wrap a few times, and other times, the hot dog. I had the grilled veggie wrap one day, and a burger another day. The kids pretty much ordered hot dogs when eating there. I say kids - they are 19 and 20 !! My daughter had her friend from high school traveling with us as they are both on college break. As stated, Posh and the Courtyard were the same menu, and both were "okay". The Epic Club was fantastic. We ate dinner in the Epic Club for 5 of our 7 nights. We ate once in the Manhattan Dining Room because my husband ran into Grace, the hotel director's secretary, and she asked if we would enjoy dinner and the Burn the Floor show that evening. He said yes, and she secured a dance floor table for us, with our meal reservation for 8pm. The assistant maître d in the Manhattan room is Sasa from Bosnia, and he quickly became a favorite for my family. He has such a fantastic personality, and was very attentive to my family. During the day, Sasa manages O'Sheehan's, and also made sure our lunch there was up to par. If you do eat in O'Sheehan's, make sure to save room for the brownie cheesecake. We were stuffed, but Sasa insisted that we try it - and we are glad we did. It was delicious. In the Epic Club, Maria was our server for most of our meals (breakfast and dinner). Our family very quickly fell in love with Maria, and her sweet personality. She definitely made our experience more enjoyable! The food in the Epic Club was outstanding. The mustard encrusted rack of lamb was melt in your mouth delicious! My daughter ate surf and turf (filet and jumbo shrimp) multiple times. My husband and I pretty much tried everything on the menu. My daughter's friend tended to stick with the chicken, but only because she loved it so much. I honestly did not think we would eat there so often because the menu is limited, but the food is far superior to that anywhere else on the ship. It was definitely worth repeating a meal or two. The colossal shrimp cocktail were a favorite of mine, as well as the butternut squash soup. My husband had the shrimp risotto appetizer every night. We did end up eating in La Cucina one night, but only because we had platinum certificates to burn. I really did not want to leave the Epic Club for dinner! Dinner in La Cucina was good though, so no complaints there! Diego is the bartender in the Haven Bar. Fabulous bartender who can pretty much make any drink you want, and he does it well!! We started our evening there every night. By night two, he knew names and what people were drinking. This was also the gathering place for the same group of people (or so it seemed) every night before dinner. Friendships were quickly made!! We sailed during new year's week, so the ship was sold out. Crowded is an understatement. We were lucky to have David to escort us to Priscilla so we did not have to wait in line (great show!!). We really did not leave the Haven area unless necessary. Outside of the Haven, the ship was a zoo. Inside - a completely different experience. It was a wonderful, relaxing week. It will be very difficult to return to a "regular" cruise after this one. Leaving the ship - we were finishing breakfast at 6:40am or so, when the ship was cleared by customs. I don't think we were ever cleared that early! We finished our breakfast and were escorted downstairs to walk off the ship. We were in our car and headed home before 7am. Can't say it enough - this was a great cruise! Read Less
Sail Date December 2016
We just did the New Year’s cruise on the Epic, with stops at Stirrup Cay, St Thomas and Tortola. On board were my husband (50s), son (10), and me (40s). We travel twice per year on vacation and have done RCCL and Disney Cruise Line ... Read More
We just did the New Year’s cruise on the Epic, with stops at Stirrup Cay, St Thomas and Tortola. On board were my husband (50s), son (10), and me (40s). We travel twice per year on vacation and have done RCCL and Disney Cruise Line several times in the past. We select our cruises mostly for the ship and not the itineraries, and were excited to try the Epic. This is our first experience with NCL. For convenience, I have segregated feedback in three sections: the good, the bad, and the ugly. The Good 1. Ship is gorgeous. The EPIC is truly magnificent on the inside. The décor is subtle and tasteful, with dark wood and neutral tones. Every corner is impeccably clean and well maintained. 2. Mini suite on deck 9 was absolutely beautiful. Tiny, but with pretty décor and plenty of storage room (3 full closets and many, many drawers). The bathroom layout was not an issue as we knew beforehand and took plenty of air freshener (!). The bathtub in the mini suite was comfortable and spacious, but a word of advice – do not pick this room if you have mobility issues because getting in the bathtub is quite a climb. Balcony was of adequate size, and had a lock for child safety. 3. Buffet selection was consistently good. Not great quality, but decent variety. You will always find something for everyone. 4. The specialty restaurants that we tried were great (Teppanyaki and Moderno). The Cirque menu was also surprisingly good (shrimp and steak). Service in these venues was exceptional. Also, all of them have kids menu (you need to ask), which was appreciated by our picky 10 yr old. 5. Shows (Cirque, Magician Christian Miro, and Burn the Floor) were outstanding and the best we’ve seen in a cruise (including the Disney shows). 6. Pool deck was epic! The water slides were a lot of fun and we enjoyed our best family moments there. The bowl slide is a must. 7. Service was overall pleasant, with attentive employees and smiling faces (washy washy, happy happy!). 8. The NYE party for kids at Splash Academy was packed. They had glow sticks, kiddie drinks and games, and our son had a lot of fun! The Bad 1. There are no outer decks other than the pool and above. The ship feels a bit claustrophobic, as you can hardly see the ocean from the inside. 2. Desserts in the buffet and main dining room are inedible. However, fruit and ice cream (including soft serve) are readily available and make up for the pastry disaster. 3. Elevators could be a problem. There simply are not enough elevators for the amount of passengers in this big ship. Be ready to burn some calories using the stairs. 4. The Splash Academy was a disappointment. We went several times to leave our son, but the advertised activities were not taking place. It also seemed to be one big room with dividers, with very little visual interest. However, they would play movies that our son enjoyed and the staff was kind and multi-lingual. For those considering this program, be advised that the Academy closes from 12-2 PM and 5-7 PM. So, if dancing at the Atrium at 6 PM is your plan, be sure to include Jr. or have a plan B. 5. The layout of the ship is confusing. We could use deck 15 (pools) to go from aft to forward. But if raining, the only other main deck (without a labyrinth of rooms) was deck 7. Deck 5 and 6 are cut in half by the casino, so if you have kids, 7 is your deck. 6. Not too many shops, and very little NCL merchandise available. The Ugly 1. The third bed in the cabin is not a bed. It is a sofa. After turn down, it still is a sofa. Not a sofa-bed, but a sofa. With a sheet on it. It was hard and small. My son (a skinny 10 year old) fell off twice while asleep. We found this unacceptable and a deal breaker for future consideration of the EPIC as a family vacation. 2. Main dining room food is inedible. Service beyond poor (we were not offered ANYTHING to drink), waiter forgot about us mid-dinner. Bread was cold, soup had no taste other than salt, and sirloin was hard to chew to the point where husband had to either spit it out or choke. We had two sets of cutlery instead of 3, so husband had to wait a while to start eating and by then his food was cold. Waiter seemed overwhelmed. Really unpleasant experience. Make sure to have specialty restaurant reservations in advance if you expect a decent dinner with respectable level of service. 3. Other than the night shows, the entertainment offer was poor for the family oriented. My son was bored by the Splash Academy and mostly declined to go, so we ended up spending all of our time together. Unfortunately, we found really few options of activities that we could do as a family outside of the pools. A lot of “entertainment space” is given to the spa promotions (“seminars” on acupuncture, foot analysis, wrinkles, etc., that are nothing but a sales pitch). The spider slide and bowling alley were open at 4 PM, which is really late. 4. We witnessed one disgruntled employee openly ranting to another employee in the buffet. The poor receptor was trying quite unsuccessfully to redirect this person to another area, but she was not having it. Really bad impression on boarding day. Fortunately, an exception as we never saw anything like this again. Overall, the Epic is a fantastic ship, but not for us. Just not enough family or kid oriented spaces and activities. Couples, young adults and families with teens will definitely enjoy the clubs and adult areas. Read Less
Sail Date December 2016
Some background: My husband and I are in our late 20’s/early 30’s. We have been on 5 Disney Cruises sailing on each of their ships at least once and 1 cruise on Royal Caribbean’s Majesty of the Seas. Disney is the line that we took ... Read More
Some background: My husband and I are in our late 20’s/early 30’s. We have been on 5 Disney Cruises sailing on each of their ships at least once and 1 cruise on Royal Caribbean’s Majesty of the Seas. Disney is the line that we took our first cruise on. We also got engaged, married, and took our honeymoon all on Disney cruises. It is safe to say that Disney cruises hold a very special place for us because along with many memories, Disney cruises excel in almost all areas that are important for us. For this reason, I will mostly be comparing what we experienced on the Norwegian Epic to DCL. We were shocked that this Norwegian cruise met Disney standards in many areas and even, dare I say because I feel like Walt himself is turning in his grave, exceeded what we have come to expect on a Disney Cruise. Of course, there were things that we did not love about this Norwegian Cruise, which I will get to. We also sailed with my mother and father-in-law who have been on the Norwegian Jade plus close to 50 Disney cruises (you can see who we got it from). Also, our trip was booked through a timeshare and for this reason, we did not have any “free at sea” offers and we also were unable to book our rooms close to each other. Boarding: We had a boarding time of 11:30 – noon. The longest wait that we experienced during the entire process was waiting in the line of cars to get into the parking garage. After that, the process was absolutely seamless. From the time that we got out of the car to the time that we walked onto the ship was about 20-25 minutes. I do have to make a note that part of what I love about DCL cruises is that, on each of their ships, you enter directly into the atrium with a beautiful chandelier, grand staircase, and statue of the ship’s mascot. It seems that on all other ships, you enter onto the deck and then your first introduction to the ship is a view of the elevators which is not nearly as grand of an entrance. Room: My husband and I and his parents booked 2 standard inside cabins. Their room was on deck 14 forward and ours on deck 13 midship. My in-laws room was located between the 2 sets of staircases and we were concerned that the room would be loud, however they reported that their room was nice and quiet. We were very pleased with our room. I thought that the size was perfect for the 2 of us. We felt spoiled coming from the Majesty of the Seas where the room was so small that you could not get off of both sides of the bed and my husband would have the crawl over me if he needed to get out in the middle of the night. The bathroom was a little strange and I would not want to sail in that room with anyone except for my husband, but it made no difference since it was just the two of us. It was nice that the different floor plan provided for, it seems, a slightly bigger shower than we have seen on other cruise ships although the round tub/shower on DCL is still my favorite. I was really impressed by the bed. It was nice and firm and very comfortable. We could hardly even tell that the bed was 2 twins pushed together. The pillows were full and soft. I do wish that the comforter was a little thicker or that they provided an extra blanket. I was disappointed with the TV. We do not spend much time in our room during cruises, but we do enjoy watching a movie before bed and there was very little to choose from. The TV was also so high that you could not see the screen well when lying on the bed. Our room steward, Bernard, was awesome. One day we slept in until 11am and I thought that we wouldn’t have our room attended to until that night, but less than 2 hours later, it was spotless! Whenever he spotted us in the hallway he always greeted us by name. In fact, we never passed one stateroom host without a smile and greeting. Food: There are so many places to dine on this ship! We visited many of them, but did not have time to go to them all. We missed Manhattan room, Tepanyaki/sushi bar, and Moderno. We had the 3-night dining package and so we dined at the specialty restaurants 3 nights and then at the complementary restaurants for the remainder of the time. Overall, our entire group was extremely impressed with our dining experience. The food exceeded our expectations. We never once had to wait for a table even at the complementary restaurants where we did not have a reservation. I was a little disappointed with the service. While all of the service was very quick, the wait staff was not very friendly or engaging. I expected some better, more specialized service in the specialty restaurants, but that did not happen. It was pretty clear to me that they did not want to be there and were just going through the motions. We had made reservations for 3 specialty restaurants before getting on the ship, but did change the reservations twice while on-board. This was done easily by either calling the reservation desk on the stateroom phone or stopping by the reservation table right outside the buffet. Buffet - The buffet was great and we dined there for several breakfasts, lunches, and dinners. This is one area that I think that the Norwegian Epic excels above DCL. The food was fresh and tasty. We loved that the buffet was open for dinner. On Disney, the buffet turns into a sit-down restaurant at night. It was nice to have something quick and easy for dinner without having to rely on just hamburgers and hotdogs. We also loved the small buffet that was open for several hours between lunch and dinner and also late at night until 11:30. My husband and I quickly developed a love for their cookies, especially the oatmeal raison! A downside is that the buffet did tend to get busy and the lines for the main rotating dishes would get very long at times! We learned to get there early. The buffet was scheduled to open at 5:30pm for dinner, but we noticed that they would usually open about 10-15 minutes early and so we made a habit to arrive around 5:15pm and get through the line and grab a table before it got crazy. Taste: We dined at Taste once for lunch and once for dinner and were pleased with our meals. Service was quick but not overly friendly. I had the soda package and I had heard that it was impossible to get refills due to the wait staff being so busy, but I did not find this to be true. I was brought a new soda 3 times during dinner without having to ask. We did have an unpleasant interaction with the hostess at Taste during Breakfast, There had been a time change the night before and we thought that we had set our clocks appropriately, but had not. When we arrived, the kitchen was closed. While the mistake was our fault, I do not think the level of rudeness that we experienced from the hostess was called for. While we did not experience breakfast at this restaurant, but my in-laws did and spoke highly of it. O’Sheehans: Dined here twice and my husband and I were both underwhelmed. Service was OK. The first time I dined there, I ordered a hamburger. A waiter came by shortly after with a tray of food and asked if I had ordered wings. I told him no, that I had ordered a hamburger. He then took a burger and fries from his tray and placed it in front of me. I removed the top bun and rearranged some of the toppings which were falling out of the burger. A few seconds later, another waiter came up and grabbed my plate and said “no, that one isn’t yours”. I called after him to tell him that I had already touched it, but he was already on the other side of the restaurant giving it to another customer. My burger arrived a short time later. The second time, we had finished our entrees and waited about 25 minutes for our desserts. We could not find our waiter so we asked another waiter who was passing. He apologized and delivered our desserts in a matter of minutes. The food was alright, but not very flavorful. The best was the brownie cheesecake with caramel marshmallows. Shanghai/Noodle bar: We dined here on the last night of our trip. We were pleased. Service was quick and accurate. The food was hot and tasty. La Cucina: Our party had one dinner here on the first night and we were impressed. The food was delicious and the atmosphere was nice and quiet. Le Bistro: This dinner was both hit and miss. Service was pretty good and the food was presented beautifully. My husband ordered the mussels for his appetizer and they were terrible. I did not taste them, but both he and his father agreed that they did not taste fresh and almost tasted as though they had gone bad. My mother-in-law got the sole for her entrée and although the taste was good, it was so overcooked that she needed a knife to cut it. The coffee that we were served after dinner was gross. We all agreed that it tasted terribly burnt. Not one of us finished our cups. There were however several dishes here which we enjoyed. The lamb that I ordered for an entrée was delicious and was more tender than the sole! I think that this was the meal that we were most disappointed in. The atmosphere was really nice at the beginning of the dinner, but it was ruined a little when we could here songs such as “YMCA” booming from the atrium. Also, I think that the bowling alley may be above Le Bistro, because several times, there were loud noises from overheard. Side note, this is no fault of the restaurant, but I was annoyed that at the table behind us, there was a young woman who was dining by herself. I guess she got lonely because she took out her phone and proceeded to hold a 15 minute Skype conversation at the table while she ate. Also, this is one of the 2 restaurants on the boat with a dress code (the other being the Manhattan room). It is not strict, but they do require pants (although nice jeans will suffice). Cagneys: Our whole group agreed that this was our favorite meal of the cruise. We each commented that our steaks were excellent. The appetizers, sides, and desserts were all perfect complements. My husband ordered the Tomahawk and said that it was cooked absolutely perfectly and is among the best steaks he has even had. My prime rib was also amazing! Some in our group even went as far to say that their meal was better than Palo which is a pay extra restaurant on DCL and my favorite restaurant of all time. I do not think I can go quite that far! Entertainment: I actually think that the nighttime entertainment was what really set this cruise apart. On Disney Cruises, there is never much that goes on after 9pm or so at night. Since many of the passengers are families with young kids, nighttime entertainment is not Disney’s focus. On this cruise, my husband and I were out past midnight for 5 of the 7 nights which we loved! We really enjoyed the comedian. I was a little disappointed with the “newlywed/not so newlywed” game. This is always my favorite show on a cruise and part of what makes it so fun is the host. On the Epic, the cruise director hosted this show and while he was very energetic, he just was not funny and sounded scripted. Also, instead of having the couples do a funny or embarrassing task to win their place on the stage, they just drew the names from a bucket which meant that the couples were not nearly as outgoing as they usually are. We enjoyed some of the daytime entertainment such as a short beginners Chinese class. It was a little disappointing how many of the daytime entertainment activities involve an extra charge. They had a painting class, but when we went to check it out it was $30 per person. Plus, the example was not that impressive to begin with. As far as the big productions, we did not go to the Cirque dinner show as there were so many other places to eat for free, although I did hear good things about the show. We went to Burn the Floor on our second night. The dancers were world class and absolutely amazing, but the show was kind of weird as there was no story line at all. Just, what felt like random costumes and sets. I still very much enjoyed the dancing. My absolute favorite show was Pricilla Queen of the Dessert. I loved it so much that I went twice. I made sure to sit right up at the front the second time because I wanted to see the detail of the costumes. This show was hilarious and top notch. Side note, the second time I went, all of the reservations were sold out. I decided to try and go anyways and arrived about 15 minutes before the show. I was let in immediately and there were plenty of seats although I think some of my luck had to do with the fact that it was a later show at 10pm. We also attended the Dueling Pianos show in the Headliners comedy theater twice and it was awesome. The crowd was energetic and the musicians were talented and entertaining. I do wish that they provided some additional bar staff because the room was packed. There were about 2-3 servers running around like crazy, but it took quite a while to get any drinks. Ports: Tortola: Getting onto the island was a breeze. Literally just walked straight off. We strolled around and explored the shops which were not too interesting. We found a martini cigar bar at the end of the small shopping area on the right called Aromas. We spent a pleasant few hours relaxing here and enjoyed using the free internet to check in on our puppies back home. My husband ordered a few beers and a cigar and I had 2 dessert martinis. I was happy to find this place because when I went to order a dessert martini on the ship, they were $18! The martinis here were a reasonable $10. From there we tried to find a book store, but were unsuccessful. Our exploration did lead to us stumbling upon an area with a great view of the ship. To get there you can just walk to the left once you get off of the boat and through the parking lot until you get to a rocky beach area. St. Thomas: Again, getting off the ship was quick. St Thomas has many more shops, but after we had been through 25% of the stores, we didn’t find anything new. Same bags, magnets, shirts ect. We then took the skyride and got an amazing view of the island and all of the ships in port. We wished that we had done this earlier and had time to sit and enjoy a drink while taking in the view and fresh air, but unfortunately, we had to be back on the boat by 2pm. Great Stirrup Cay: This is Norwegians private island and does require passengers to tender. We realized on the 3rd day of the cruise that you have to make a tender reservation if you want to get off of the boat early. This was done easily by call the box office on the stateroom phone. I have never made a tender reservation before and was surprised that you are assigned a letter and not a time. Due to this, we did not know when we would be getting off of the ship and had to pay attention to the announcements. The tendering took longer that I expected however this was mostly due to rough seas which is obviously outside of the cruise line’s control. The process was very organized which I appreciated. There was no pushing and shoving with people skipping in line and not knowing where to go. We hung out in the atrium and waiting until our letter was called before heading to the theater. From there they released us row by row to board the tender. The island was beautiful and we were thoroughly impressed. We have been to two other private islands including Disney’s Castaway Cay and Royal Caribbean’s Cocoa Cay and if we had to choose where to spend a day, I think I would pick Great Stirrup Cay. The island was well laid out. My mother in law walks with a cane and she had no difficulty navigating the island. Cocoa Cay on the other hand was underdeveloped with lots of unmarked dirt paths. We were impressed with the availability of chairs and plenty in the shade. I loved that on the bridge that takes you to the cabanas (which looked amazing), there is a nice view of the ship. My husband and I went for a short swim. The water was cold, but enjoyable once we got in. I was glad that I brought my swim socks which have thin rubber soles as some of the beach area was a bit rocky. The island buffet was pretty good with a good selection. The line to get back onto the tender was long, but moved quickly once boarding began. Disembarkation: We decided to put our luggage out the night before. If you do want to have your baggage taken off for you and also want to get out early, make sure to pick up your tags several days before the cruise ends as the early ones always go quickly. The early morning was a little stressful as my husband did not sleep well and decided to go explore the ship around 4:30 am. Que the panicking wife when both myself and my father in law searched the ship for an hour and could not find him. We eventually found him and I warned him that under penalty of serious bodily injury, he is not to do that to me ever again. After an early breakfast at the buffet we gathered our things and sat in the atrium lounge until our tag color was called. We walked straight off, gathered our luggage, and were waiting in the line for customs within about 20 minutes. We had a little hiccup when we realized that our stateroom host had not left a customs form in our room and we had completely forgotten about it until we saw everyone else pulling there’s out. We easily found a new form before getting in line and were in the car heading home 15 minutes later. Overall Impression: Obviously choosing a cruise really depends on what you are looking for. My husband and I agree that we have enjoyed this cruise the most. While the level of service was not quite what we have come to expect on Disney, the combination of the entertainment, food options, and price difference really set the Norwegian epic apart. We even booked a credit for a future cruise on board and hope to sail on the Norwegian Escape next December. Read Less
Sail Date December 2016
If I were looking to relax for 7 days on a mega ship and enjoy my cabin- this would have been an excellent cruise. However, my intent was to have a festive vacation and enjoy the all of the activities that the ship had to offer- in the ... Read More
If I were looking to relax for 7 days on a mega ship and enjoy my cabin- this would have been an excellent cruise. However, my intent was to have a festive vacation and enjoy the all of the activities that the ship had to offer- in the event that weather didn't permit many outdoor activities. I was initially impressed with the Muster Drill process since it was done inside the ship and was by far the most comfortable experience I have had on any cruise line. This was my first cruise on NCL and I chose this line for it's studio cabins. The cabin was very swanky and I found the layout to be functional for a solo traveler. Even the toiletries were of good quality. The cabins were in their own private corridor of the ship which felt private and safe for a person traveling alone. The studio lounge was a quite haven with flat screen TV's, pastries and a self-serve cappuccino machine. There was a small bar which was tended only during specific hours. I found the Epic to be impressively decorated and stylish in all of the public areas. The ship itself was very large and logistically tricky to get around. The best way to get to the main areas, was to go through the smoky casino which was always very congested. The center of the casino opened with the main dining room below which meant that the smoke traveled freely to those dining below. I enjoyed the Beetles, Burn The Floor show and the Pricilla Drag Queen Show. The best band for me was the Siglo group that played cover tunes in the Cavern intimate club. I enjoyed having pub food and appetizers like buffalo wings and fish & chips in O'Sheehans pub since they had extended hours. The bowling alley was nice however there was a cover charge to bowl. Seven days is just way to long to only have game show trivia, Sudoku, bingo, Wii Dancing, Mandarin classes, Name that Tune, etc. ...what was most disappointing is that all of these activities took place DAILY in the main atrium of the ship. I would have enjoyed having live festive music throughout the ship as opposed to lounge music, where singers repeated the same songs. I was informed that the Bliss Nightclub is typically an awesome venue on the ship however it was reserved for the entire week for a Poker Tournament... All disco dancing was therefore taking place each night on the pool deck which was not ideal on this windy 70-78 degree voyage. Overall, this was by far my most relaxing cruise because for 7 days, I used the fitness center and my beverage package then returned to my cabin most nights. I would not recommend this cruise for someone looking to have a "fun" vacation. Three days would have been plenty for me on this ship. Read Less
Sail Date December 2016
We were looking for a short cruise to just get away for a week. We've sailed with NCL before and been very satisfied, but normally sail with Holland America. We had a very inexpensive inside cabin. The lighting in the cabin was ... Read More
We were looking for a short cruise to just get away for a week. We've sailed with NCL before and been very satisfied, but normally sail with Holland America. We had a very inexpensive inside cabin. The lighting in the cabin was very poor making it very difficult to put on makeup or to read. The best light was either in the closet or the shower. The bathroom facilities were split (shower on one side, toilet on the other) and the sink was installed on the small dressing table so there was virtually no room to act as a dressing area. The "showroom" was small so the entertainment was repeated several times during the cruise so in the evening, if you didn't want to drink heavily or gamble, there was little to do. Library was extremely small - photo area was HUGE and laden with computer monitors to view your photos. It rarely had anyone using them. The escalator running between decks 5 and 6 was WONDERFUL and the elevators were horrible .. ran extremely slow. Dining was awful ... food in the main dining room was always cold for no apparent reason. Staff were nice, but very slow. We always had trouble getting our card back after ordering wine with dinner. The buffet was so overcrowded and the food wasn't much better there with virtually no one behind the counters ...just food sitting out .. even first thing in the morning, it looked like left overs. The male wait staff around the buffet were usually busy talking with each other and commenting about the girls (yes, some of us understand your language). Off loading for tenders to their island took nearly 4 hours due to the "heavy" seas ... not even a foot. This ship is shaped like a big box. It rocks and rolls in minor seas. It appears to be what we would label a gambling and drinking ship ... not one for a relaxing time. The Cirque Dreams dinner show was excellent. Room cards had to be used so often (it had to be scanned everywhere - the walk in comedy club, the showroom - everywhere), the writing was worn off. Luckily the bar code still worked. Not an enjoyable time - worst cruise (total of 30 cruises) Read Less
Sail Date December 2016
My husband and I chose this ship because of good price of balcony stateroom, never visited islands of Tortola and St. John. Embarkation was easy for us because we arrived at port after the mad rush of people rushing to board. We have been ... Read More
My husband and I chose this ship because of good price of balcony stateroom, never visited islands of Tortola and St. John. Embarkation was easy for us because we arrived at port after the mad rush of people rushing to board. We have been on many cruises, Royal Carribean being our favorite cruise line. Again, price was a factor for booking this cruise on NCL. Strange when you board this ship, no one to greet you and first thing you see are the elevators! No grand Atrium or happy crew members. After reading many comments about the staterooms, we totally agree the set up of shower, toilet, sinks and rounded corners of beds are awful. We had the drink package, but strange, bottled water is not included. The entertainment was the very best we have ever seen on a cruise. Had dining package, LACUCINA, ,- OK, LE BISTRO - OK, but the Moderno was the very BEST. Not worth the extra money for the dining package or the drink package. The O'Sheans restaurant, food was awful, cold and service BAD. Claimed to be open 24 hours, went there at11:00AM to get coffee and danish, told us they were closed. Would open at 11:30. As far as service , you get that feeling they really don't care for the passengers. Disembarkation wasn't too bad, after all, over 4000 people can't wait to leave..took us about 45 minutes to get off. I don't think we would book NCL again, only if the price is right. Read Less
Sail Date December 2016
Cruise chosen not due to particular line but location and time of year(early Dec)--particularly with perks offered including: $200 on board credit; bottle of wine; $50 credit applied to three excursions; three specialty restaurant dinners. ... Read More
Cruise chosen not due to particular line but location and time of year(early Dec)--particularly with perks offered including: $200 on board credit; bottle of wine; $50 credit applied to three excursions; three specialty restaurant dinners. Pluses: excellent food: friendly crew (expected); many activities; huge water slides;separate toilet shower, sink in stateroom; complete control of cabin temperature; plenty of cabin storage space;excellent technique for ship debarkation;fewer children--at least this time of year Minuses: (our) room layout with bed closer to entrance meant only one person at a time could traverse to closets and balcony; difficulty navigating on board(missed full ship layout posted next to elevators allowing complete ship view--only that particular floor would be displayed); even with the "your time" dining reservations required for specialty restaurants AND showtimes-- though we were always seated in reasonable time except in one case even without one; shows in main theatre did not change each night, rather some repeated over various nights allowing for the reduced theatre capacity. Overall, fine ship. No problem repeating with Norwegian, Read Less
Sail Date December 2016
Service was awful from the moment we checked in at Port Canaveral to the last day. Most of the staff was unfriendly, lacked a smile and just rude. We had bad weather day 2, yet Norwegian shut down all outdoor activities, including pools ... Read More
Service was awful from the moment we checked in at Port Canaveral to the last day. Most of the staff was unfriendly, lacked a smile and just rude. We had bad weather day 2, yet Norwegian shut down all outdoor activities, including pools and slides for the first 4 days. They could have compensated by adding more kid friendly activities. The slides were fun for children and adults alike. The food was mediocre at best. The main dining didn't have a large variety. I went to 1 specialty restaurant, which wasn't any better. The ship was beautiful, but the rooms were extremely tiny. We purchased an excursion out of Stirrup Cay. The wave runner adventure should have been 90 minutes, yet we rode for 35 minutes. The shows, casino and the overall elegant feel were the best part of the ship. Unfortunately, not enough to make me use Norwegian again. Read Less
Sail Date December 2016
We chose this cruise for the Itinerary. Contrary to what I had read about the November 2016 embarkation, ours went very well. It was the usual line of people yet the wait time wasn't bad. Once on the Epic, we went immediately to ... Read More
We chose this cruise for the Itinerary. Contrary to what I had read about the November 2016 embarkation, ours went very well. It was the usual line of people yet the wait time wasn't bad. Once on the Epic, we went immediately to our room. I did my research on the room and knew what to expect. The actual experience left me even more disappointed. We booked a balcony room and yes, it had the wavy walls. These rooms are very tight for moving around. Only one person at a time past the bed. The head of our bed was near the commode so we decided "no flushing" during the night! The shower and commode are opposite each other when you enter the room. You actually step out into the small hall way to dry off and dress. It is too tight in the shower to dry off. Our sink was at the foot of the curved bed so each time it is used water would drip on the floor. We had to keep a towel on the floor at all times. I will not go on the Epic again due to the very poor design of the balcony rooms. The best outcome was our room person, Elisa, who always was smiling and singing while she cleaned. And she always addressed us by our name. The trip from Port Canaveral to Tortola took 2 sea days. The waters were very rough and this large ship rocked the entire 2 days. I along with fellow cruisers were seriously tired of maneuvering the Epic. I don't know if it was due to the time of year (December). The Lido buffet is another poorly designed area. You wait in cafeteria style and very long lines for your food. If you have been on other NCL ships, you know that the food areas are broken into small kiosks according to food types. With as many people as the Epic held, there should have been kiosks and this ship really needs two Cafeteria to accommodate the large number of people. Food was mediocre. Breakfast was fairly tasty. I found the omelet line much shorter as it is located on the side walkway between the seating areas and the pool area. We visited the dining rooms. The food was good and service good also. Service was very poor in the other free dining venues. We booked shows for Cirque Dreams and Priscilla. Shows were very entertaining but the food served in the Cirque show was subpar. It was not worth $30. Our view in standard seating was good so you don't really have to pay the extra $10 for up front seating. Loved Priscilla. If you are offended by different lifestyles and vulgar talk, I suggest not going. Otherwise don't miss it!. Also, what you don't read about is having to book a seat for the rest of the entertainment on board. I suggest you find the show desk to sign up. This is my 5th time on NCL but the first time I have encountered very rude customer service. And don't waste your time on the IConcierge app. It only works half the time. And if you try to complain about it or get it fixed, the line for the one person working the line is very long. As usual, NCL charges ridiculous prices for everything on board. I recently went on Carnival and was able to purchase 6-pack bottle water delivered to my room for $6.99. NCL charges $29.99 for the same. The app on Carnival (to talk to people who sign up also) costs $5.99 pp and it worked every time. NCL charges $9.99 pp. and rarely worked. We took excursions in Tortola, St. Thomas and Great Stirrup Cay. Our original excursion in Tortola was cancelled due to rough waters. We were able to book a tour on the countryside. Not a lot to see. Our guide took us up to the top point of the island and then back down. We took the Virgin Gorda trip to the Baths on our last trip here and I highly recommend it. Otherwise don't waste your money on an excursion around Tortola. In St. Thomas, we took an excursion to St. John's island. Very interesting place. Wish we could have spent more time here. One important point I have to make is the vehicle we were driven in had balding tires and a couple of plugs in the tires. St. John's is very hilly with several switchbacks and narrow roads. I was a little apprehensive riding in this vehicle. Great Stirrup Cay is a NCL owned island inhabited by only caretakers on the island. The locals travel by boat from other islands for tour excursions and the selling of wares. We took a Marine Life boat tour. Saw a few marine life in shallow waters. I will say this tour was ok. Debarkation actually took longer. Very long lines to get out of the terminal. They allowed several color coded tags debark at once. It made for a very crowded situation trying to retrieve your luggage. Read Less
Sail Date December 2016
I've sailed on many ships, to include NCL's first one ( a converted ferry, that sank once and burned another time).. The main floor, that houses the casino restaurants , is crowed on most nights, to include noise, smoke and wall ... Read More
I've sailed on many ships, to include NCL's first one ( a converted ferry, that sank once and burned another time).. The main floor, that houses the casino restaurants , is crowed on most nights, to include noise, smoke and wall to wall passengers..While the shows are of good quality. many are small, and even more enjoyable( had an astronaut on board, who gave a 1 hour talk on his 2 resupply trips to the space station) ( Did you know that the space walk suit weighs 350 pounds?) I was in a "solo room" a key card area, with 100 square foot rooms, Kinda tight, but you figure it out in one day..Adequate storage, Good glass shower, not the sticky drape one, ..Plenty of room for one, and even a guest,, But no chairs,, The bed is it.. A seperate , private Lounge, that offers a great auto coffee machine with 10 choices,,,cookies galore and breakfast pastries..Bar is opened between 5-7 ( yes you pay) and they have a solo party.. But still no comfortable chairs ... I ate in all the "additional fee"restaurants ...Great food 16 or 32 oz , prime rib , almost too big to eat..Service is great.. Pressure to order drinks Slippery floors...in buffet area.. Pool area, had music , bars and more bars.. The aft area was the best,, The stops at Tortola, St. Thomas and their private .expanded island were ok.. I'd take the same itinerary, but the ship layout was my problem.. Just too crowded and floor plan broken up.. No patterned carpet to help you on going to the bow or stern Bathrooms tough to find,,, Small and out of the way signs!! Announce 4 new ships coming on board. Getaway style .is much better Read Less
Sail Date December 2016
I chose this cruise because we could drive from our condo in florida, and we'd been on other Norwegian ships in the past couple years and had a good time. I was very surprised at the Epic. The ship is big, there were a lot of ... Read More
I chose this cruise because we could drive from our condo in florida, and we'd been on other Norwegian ships in the past couple years and had a good time. I was very surprised at the Epic. The ship is big, there were a lot of people, especially on the first days when the weather wasn't so good. I really didn't mind the people and even the size, but the layout is a real problem. The casino dominates the center of the ship, the noise and the smoking is overpowering. The ship could make a designated smoking area, but hasn't so i guess there hasnt been anyone else complqining about that. There are other things going on at the same time on the 5th floor, 6th floor and 7th floor which increases the noise,. And the people walking right through the center of it, pictures being taken as you try to get by. I really wish id taken a couple of picture of the mayhem. You have to make reservations to go to the shows, otherwise you're out if luck. I missed out, got to see one - it was good, but wasn't what i wanted to see. There seemed to be only two things to do on the ship, gamble or drink in the end, not a good place to do anything else. There is no quiet places to sit, except the library. The food was good, not great, but it was OK. I didn't care for the bathroom layout, but it wasn't a deal breaker, the cabin had a lot of storage and the bed was comfortable. Lucky for us we got a cabin near the elavator which are on both ends of the ship, it is a really long way from the center. Read Less
Sail Date December 2016
Overall this was a fabulous cruise. The choices of anything to do or eat were abundant. The freestyle cruising was greatly enjoyed. For the most part, the staff were exceptional. I cannot say enough how much we enjoyed our cruise but ... Read More
Overall this was a fabulous cruise. The choices of anything to do or eat were abundant. The freestyle cruising was greatly enjoyed. For the most part, the staff were exceptional. I cannot say enough how much we enjoyed our cruise but as always, there are a few negatives. The toilet paper was horrible. There is not enough light in the cabins to read the daily info sheet unless you lay on the bed and put on the little reading lights. Moderno is an awful restaurant - do not waste your money. This was one of the worst Brazilian restaurants we have ever been to. Cagney's was exceptional, La Cucina was delicious however getting our order right was a bit of a challenge. Le Bistro was so good we went there twice. Also do not waste your money on the Discover St Thomas and Megan's Bay tour. This tour had too much in it for exceptionally short the amount of time we were in port so we had to pass on everything related to Blackbeard's Castle. We did complain and received a 20% credit. Pricilla Queen of the Desert show was hysterically funny. We saw it twice. However there were quite a few older people on the cruise who thought it was a little to risqué. It's a cult favorite so if you think Rocky Horror is fun, you will love this one too. All in all we had a fabulous time and I highly recommend the Epic. Read Less
Sail Date November 2016
We have cruised many times on several differ lines and are very open minded and not complainers at all . After cruising on the Royal Caribbean Oasis of the seas last year we wanted to book another large ship as we had a great time so we ... Read More
We have cruised many times on several differ lines and are very open minded and not complainers at all . After cruising on the Royal Caribbean Oasis of the seas last year we wanted to book another large ship as we had a great time so we dooked 4 state rooms on the epic and took our entire family on what we thought was going to be a fantastic trip , big mistake . We did see several reviews about the bathrooms on the Epic and it is what it is, not the greatest setup ( kinda crazy ) but it's workable . The rooms are much smaller and there is not much storage space but there again workable . The problem is this ship is very crowded and the staff seems to be overworked and tired . The service was terrible , when you could get any service . The wait staff around the pool or bars seemed to be nonexistent. The dining room staff were to busy to attend to each of their tables and the food took along time to get to you and sometimes was cold or you didn't get what you ordered . I will say we did have specialty dining and the French and Brizillan restaurants were the only ones that the service was great but you did feel rushed a little . During our visit to the private island we rented a cabana , you had to walk a long way, which we are capable of but having an elberly person with us ( reason for a cabana) they had a lot of trouble with the long walk . We received our food at noon and one round of drinks we didn't see our waiter again , until 2:30 and they said the bar was closed no drinks or food . The last tender to the ship wasn't until 5pm why would you shut everything down two hours early ?? The venues on the ship were so crowded you couldnt get in unless you went an hour early and waited even if you booked a show you had to show up early and get in line . Terribley slow elevators and crowded, crowded, crowded. Embarkation and disembarkation took hours . If you want a great cruise on a large ship spend your money on the Royal Caribbean OASIS OF THE SEAS Not the Norwegian epic ! We will never cruise on a Norwegian ship again a waste of money !!! Read Less
Sail Date November 2016
My first experience on Norwegian and probably my last! The fine dining was very good, and so was the main dining room, what was bad was the buffet! Too many people, wait in line to long in the Buffett and then Impossible to find a place to ... Read More
My first experience on Norwegian and probably my last! The fine dining was very good, and so was the main dining room, what was bad was the buffet! Too many people, wait in line to long in the Buffett and then Impossible to find a place to sit down. Lines for the elevator were just as long, took you about 10-15 minutes to catch an elevator. We were a big group and some of us had the drink package, but at dinner one evening they took our drink orders then I ended up getting a 20.00 charge on my card for some wine which I never ordered, probably someone in our group ordered it, and they put it on my card, which was impossible to get the charge taken off, you would think they were going to go bankrupt for giving you credit for something that was put on your card by their mistake. We had a room with a balcony which was nice but the restroom and shower were terrible, you have no privacy because the shower, toilet and sinks are all separate. The port excursions were fun, We didn't know we needed a tenure reservation, and by the time we found out we were stuck at the end of the alaphabet, just to find out when our letter came up, they never checked to,see if people were on the right reservation or not, so the next tenure we took we got on the A group since they didn't check.. You need a reservation to attend comedy shows and all other shows, on board! Just too many people on the ship. Read Less
Sail Date November 2016
Worst embarkation of our 18 cruises for sure..We embarked after 3hoopm with thousands of others out of port Canaveral..We were so late to embark that we had to assist at the muster drill at 1hoopm the day after with hundreds of others.. ... Read More
Worst embarkation of our 18 cruises for sure..We embarked after 3hoopm with thousands of others out of port Canaveral..We were so late to embark that we had to assist at the muster drill at 1hoopm the day after with hundreds of others.. Now for the ship...room we had an inside was terrible..the designer should get fired..sink,shower and toilet all separate in a 128sq/ft room..lol... is all I can say. The ship design with it's 155,000 tons feels more like 60,000 because of poor designs and closed places with absolutely no flow for crowds and giving long lines everywhere.Even having a deck chair anywhere was an ever ending task as there not enough deck space..Disembarkation was also a disaster.We litteraly had the "easy walk off option" and we had to take our 50lbs luggage down the stairs to be able to get to our shuttle by 10h30am.Nothing easy about it..just no flow and room for all the passengers leaving! On the positive side the shows were great and the food was also wonderful.Didn't like to have to book the shows because the theatre is soooo small like all other venues for over 4000 persons. Cabin stewart wasn't very attentive..Dust was very present for sure.Sadly one of the worst cruises we've been on.. Thanks! Read Less
Sail Date November 2016
The Norwegian Epic should be decommissioned and used as scrap metal, or recommissioned as a prison ship. The staff/crew should be retrained and taught what it means to be helpful, informative, courteous and professional. The designer of ... Read More
The Norwegian Epic should be decommissioned and used as scrap metal, or recommissioned as a prison ship. The staff/crew should be retrained and taught what it means to be helpful, informative, courteous and professional. The designer of this ship needs to rethink his choice of profession. My advice, never, under any circumstances cruise on NCL's Epic and rethink any of your plans to travel on any NCL cruise. This ship is poorly designed, does not accommodate its 4,000+ passengers at all. There are 2 main sets of elevators which are always crowded, do not go to all floors & wait time is ridiculous. Cabins are small, dark & unwelcoming with terrible designs for toilet, shower & sink, tiny pods with transparent doors providing no privacy. The specialty restaurants and main dining rooms provide a little more diversity, quality and better service than does the buffet. If water is your beverage of choice you will pay dearly for it on this ship. The one show we saw was very good, meal and service were the best of cruise. Never saw our cabin steward (Glen) until 3rd day of cruise and he was either incompetent or lazy. Most of the staff were unpleasant & seemed to have attitudes. Embarkation & disembarkation were nightmares, waited over 2 hrs in both cases, even though we had early reservations. Not enough time in most ports. No instruction as to time, or where to get on & off boat for ports. General lack of direction from Captain/ officers throughout cruise. Organization does not exist on this ship or with this crew. I have been on other cruises and have never seen so many unhappy/disappointed passengers with any cruise line. The frustration begins in Port Canaveral and gets worse as the week goes on culminating with any hopes of a merciful disembarkation at the end of this disaster. Read Less
Sail Date November 2016
Having been on 3 other cruises with NCL i wanted to give the Epic a shot when i seen it was coming back to the USA. We booked while we were still on the Escape for our annual November cruise. There was 6 of us who all booked and went on ... Read More
Having been on 3 other cruises with NCL i wanted to give the Epic a shot when i seen it was coming back to the USA. We booked while we were still on the Escape for our annual November cruise. There was 6 of us who all booked and went on this trip. Well let me first start off with the ports of call this ship was sailing to were the typical same thing that NCL goes to. They never change anything up we visited Tortola St Thomas and we were going to visit NCL's Private island in the Bahamas. Due to the Hurricane NCL notified us that we would instead be stopping at Nassau in place of there private island. This was a MAJOR let down being that was the one reason we decided on the Epic over the Escape. On the first day we had problems getting to the Port. We used Go Port Canaveral to book the hotel and transportation to and from the ship. The shuttle never did come we ended up having to take a Uber to the port, when we got to the port the lines were HUGE to get on this ship. They only had 4 securtity check points open which backed everything up. It took us 2 hours to get on the ship once we were dropped off. NCL didn't wait for all the passengers to do the muster drill they did it before we even had a chance to get on the ship. When we finally got on board the ship everything was packed. You couldn't get to a bar if you tried. The buffet was closed and the little outside buffet they had there was a huge line of people waiting to eat. When we finally got to the bar to get a drink the workers were anything but happy, you could tell they were either over worked or just overwhelmed. The liquor they had on the boat was in short supply, i drink spiced rum and half the bars didnt even carry that... How do you go on a cruise to the Caribbean and not have spiced rum? The free at sea promotion might seem like a good idea but its not when you consider the amount of people on the ship all trying to do the same thing. For example the specialty meals were included on our cruise, but you couldn't get into any of them unless you had a reservation. We tried to make reservations while on the ship and was told most of the ones we wanted to go to were booked full. The Buffett was the most unorganized i have ever seen, they were closing it down by 2pm everyday. There was no food to eat at night unless you wanted room service or bar food from O' Sheehans. As far as entertainment i have never been on a ship where we were bored. During days at sea they were going so fast that they closed the water slides down, the EPIC didnt have any fun things to do like they did on the escape last year. In the casino the slot machines looked like the seen better days the top half of the machines were not even working like they do not maintain anything. I could keep going on and on but im sure if you have read this far you get the point. This ship has its issues but i dont think NCL is doing anything to address them. Free at sea is nice but im not going to pay all this money for a cruise and not be able to do anything because of it! Read Less
Sail Date November 2016
Long wait to board. Took 5 hours from arrival to ability to get in cabin. Restaurant staff surly and totally oblivious to what customer's ordered. I know this was the first time out of this port, but no excuse. Just terrible ... Read More
Long wait to board. Took 5 hours from arrival to ability to get in cabin. Restaurant staff surly and totally oblivious to what customer's ordered. I know this was the first time out of this port, but no excuse. Just terrible planning for embarkation of passengers. Same holds true for disembarkation of passengers. Total chaos this morning regardless off printed instructions left the previous evening. Where was the crew when they were needed to direct people that were disembarking and taking their own luggage? Absolute lack of communications. Cruise Director announcement at 8:00 AM was a day late and a dollar short! We had the upgraded dining package so we could visit three specialty Dining rooms at no additional cost and only the Le Bistro provided decent and acceptable service. Our first night at the Taste complimentary dining room was not good as service from the wait staff was non existent. Specialty dining at La Cucina was just horrible because of inexperience of wait staff. Last evening at Manhattan was just horrible; ordered scotch and received bourbon, appetizer was incorrect and waiter argued with me. Same for entre and dessert. no clue. Our room was filthy the first day and from then on our cabin attendant did a very good job. Ordering drinks was a chore. In most cases it took from time of order until delivery of order at least 10 minutes and as long as twenty minutes. It appears that service is not Norwegian's strongest attribute. Read Less
Sail Date November 2016
A great ship and a good value, but do not expect any crew member to ever answer the simplest of questions.An extremely unorganized crew who at best could not run a pay toilet at the county fair. I am being a lot more polite than is ... Read More
A great ship and a good value, but do not expect any crew member to ever answer the simplest of questions.An extremely unorganized crew who at best could not run a pay toilet at the county fair. I am being a lot more polite than is warranted and if they can get the staff trained and motivated this will again be a cruise ship to enjoy. I know you cant please everyone and they have a lot of passengers, but I could not believe how some of staff rudely treated passengers. I felt I had to be careful of confronting any staff with an attitude as they all seem to stick together and remember they are serving you food and beverages,and you don,t want eye drops in your wine.The cabin was in need of a pro clean.The public toilets in casino gross.The casino staff(all) very arrogant.The bar staff is very slick,and double billing the Ultimate cards.I never met so many unhappy passengers.Norwegian must be in the process of something, no one in this economy runs a business this way unless they are in the process of selling it.I went on this cruise as a checking point before booking the Barcelona cruise on the Epic, I would not do that after this cruise. Read Less
Sail Date November 2016
Went to the Eastern Caribbean. Epic was a very large ship with over 4000 guests. For the most part we did enjoy ourselves, but no thanks to the help . The shows were very good. Most bartenders were top notch. The pub service was ... Read More
Went to the Eastern Caribbean. Epic was a very large ship with over 4000 guests. For the most part we did enjoy ourselves, but no thanks to the help . The shows were very good. Most bartenders were top notch. The pub service was pitiful as was any daytime entertainment.. We found the dining room at Taste took 2 hours for lunch and breakfast took was 1:30 hours. A long wait to get a pot of tea and never replenished the tea bag selection. Dinner was much better. Manhattan was slightly better. With dinner wait of about an hour. That's not getting seated, that's after being seated. I made reservations for dining in the specialty restaurants and Taste and Manhattan and was seated timely. Most of the Hostess at all the dining Venues seemed to have an attitude and was not very friendly Very limited menus. No lobster, unless you were willing to pay for it. Shanghai was much faster. In and out in an hour. Most dining venues were good not exceptional. Again some of the wait staff was not very friendly and some especially at breakfast and lunch were darn right miserable. We didn't eat at the Buffet for dinner, but after experiencing breakfast and lunch in the Taste we went to the buffet for those meals or just ordered room service for breakfast. Buffets were great, but very crowed. Did have lot's of seating, but tables were slow to be cleared. They had a different theme every night, great variety. Room service is an extra fee here $7.95. except for continental breakfast which is complimentary. Book all of your shows and dinner reservations in advance. This is a must, or you will not get into the shows or dining facilities of your choosing or have very long waits. Some you cannot book until you are on the ship such as the comedy shows, but book asap. I do not like to be billed for Gratuities. Not everyone meets up to the above and beyond service and deserves it. Some should pay me. I want to have the pleasure of handing out the tip to those that have helped me and been of excellent service. After all those in the back ground might be doing a great job but they should be paid by the ship, I'm not the employer. I think this is insulting the guests. The guests of the ship were the ones actually paying the staffs salaries. I do realize that all ships are doing this now, but the employees really don't have to perform and go out of their way, because they are getting the tips anyway they behave. Embarkation was over 3 hours walking on concrete floors this did not including the wait time trying to drop of passengers and luggage. Disembarkation was the same 3 hours. It was like a slapstick comedy. No one knew where to go there was no rhyme nor reason for this. The snake line was miles long checking in and very frightening and dangerous on ship trying to get off. Lot's of people trying to inch along with suitcases, wheelies, people in wheelchairs, scooters you get the idea all trying to exit a single file doorway and narrow gangways. I have never experienced such upheaval before on a cruise ship. Other ships I have sailed on was very organized and told you where to meet up and wait until your section was called. This ship was very different. Everyone was left to figure it out by themselves. The stairwells were full of people. The elevators people couldn't get in or out, because of so many people clogging up just about everywhere.. This was a deal breaker for me and my husband. It will never happen again. NCL also gave me and my husband a $75 shipboard credit which was very nice of them. Unfortunately no one told us that we had this credit to use so needless to say we never knew we had it so obviously did not use it. Way to go NCL how nice of you knowing you will be taking it back because it wasn't used. What a scam you have going on! Read Less
Sail Date November 2016
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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