120 Orlando (Port Canaveral) Royal Caribbean Freedom of the Seas Cruise Reviews

This was my first time on a Royal Caribbean cruise and I was traveling with my husband and his family. I would say that the rooms were larger than most and very nice. The bathrooms were smaller than most and the shower stall (although ... Read More
This was my first time on a Royal Caribbean cruise and I was traveling with my husband and his family. I would say that the rooms were larger than most and very nice. The bathrooms were smaller than most and the shower stall (although the water pressure was great) was very tight and impossible to turn around in. The beds were extremely comfortable. The staff was excellent and I thought the food was very good as well. There were plenty of activities to keep everyone busy. Too many things and not enough time in the day to do it all. The casino was the largest of any cruise I'd ever been on and lots of table games. I purchased the internet package for 3 devices and must say - it was excellent. Very fast and never had a problem logging on. My biggest complaint was that of the Photo Gallery. It was a mess. Completely disorganized and they rob you blind with the packages they offer. It is $22 for a single print and the cheapest package is $179 for 10 digital prints. That is a rip off. Celebrity charges you $200 for all prints and thumb drive. For the $179 you do not even get the prints. Completely pissed me off since I really look forward to posing for professional pictures. And Norwegian has all of their photos color coded in binders so all you have to do is no your color binder and all your prints will be in there. You don't have to spend hours roaming the photo gallery to find your pics. You can also view them on the computer. They say they use face recognition. If that is the case, then why were there photos in there that were not of me? I also hated the ports of call. We never made it to Coco Cay (due to weather) so we went to Grand Cayman, which was OK for shopping and then on to Cozumel. They practically attack you there to get you to buy something. Way too pushy and the whole town is run down and dirty. I did not like it at all. Bottom line is I might not return to Royal Caribbean based on the photo gallery alone. Read Less
Sail Date October 2016
This was a great cruise, got a great price and the ship was awesome! We were on the Allure in May, this ship was just a scaled back version to us. 4300+ passengers, but big enough to not feel crowded, and not overwhelming. We docked next ... Read More
This was a great cruise, got a great price and the ship was awesome! We were on the Allure in May, this ship was just a scaled back version to us. 4300+ passengers, but big enough to not feel crowded, and not overwhelming. We docked next to the Oasis (Allure's sister ship) in Cozumel, we thought our ship was big, that one made ours look small! Ha! We took a transfer from MCO thru Go Port Canaveral. It was the cheapest we found online and was flawless. $29/pp, round trip. Gratuity not included, or required. Other transfers, it was mandatory. We did tip, of course, but I didn't like the idea of a 20% mandatory fee added on. Embarkation was a little slow thru security, but we arrived right at noon, so probably at peak time. Once thru, Crown and Anchor Gold got us thru to the ship in just a few minutes. Beautiful ship, fun cruise director Casey Pelter, friendly captain Toni. All the staff we encountered were very friendly and always helpful. This was the last sailing out of Port Canaveral for the Freedom of the Seas, so the made it a little special for us. (That's what they said anyway.) Now, they are in Ft. Lauderdale for 6 months, I think, then on to Barcelona. They had a celebration in the Promenade on our last sea day with a ballon drop, 2 huge cakes, champagne and punch. Because of the weather in the Bahamas area, and since Royal's ships had missed Coco Cay for the past week and a half, our Captain decided to change our itenirary to Grand Cayman instead. That was a nice surprise! There was some storms around, but our Captain did an awesome job of getting around it to give us perfect weather the whole time, less a 15 min shower. Flow rider and the sports court was interesting and entertaining to watch. We left the kids home, so no reviews on those activities. We sat in On Air and watched the World Series and Falcons game on the big screen. Not too crowded, but fun. They played the last game of the World Series on the poolside theater, that was neat. They had several movies playing during the week, but the times didn't work out for us. That was disappointing, we always enjoy watching a movie outside at night. We booked an interior room for the first time, decided to go cheap on the room, spend our $ elsewhere. We were put in room 7253, a promenade view room!! It was spacious with a sofa and a window seat overlooking the promenade. We didn't participate in the Halloween parade, but had a perfect view from our room, people watching. That was interesting, Hari, out stateroom attendant was great, kept our room clean and was friendly. Perfect location, in our opinion, right around the corner from the elevators, two floors up from the promenade. We got a deal, BOGO speciality dining, online, so we ate at Chops and Sabor. They were sooooo good. $30/pp for both and so worth it. This was a Crown and Anchor perk, I think, and online only. We ate in the dining room, 8pm late seating, and it was pretty good. Not over the top delicious, but definitely good. Service was very good. Windjammer was pretty good actually. Typical buffet, but better than worse. We found seating fairly easy, breakfast and lunch. We ate at Johnny Rockets, was good, up charge of $6.95/pp. Loved the Cafe Promenade, sandwiches were delicious, desserts were too. Starbucks smelled amazing, but never tried that. I'm sure it was...Starbucks. Sorrentos pizza was ok, not fantastic, and I love pizza. They had sandwiches and sushi, didn't try those. Ben and Jerrys and the Cupcake place looked good, didn't try them either. Bar service was hit or miss. Sometimes quick, sometimes not. Entertainment was very good. Ice show was awesome, Marquee show was good, the Acapella group was Awesome! Cruise director Casey did a great job at the Love and Marriage Show, changed up the questions from the previous cruises we've been on. Also on the 70s disco party, that was fun to watch, we didn't participate, just people watched again. We did Mr. Sanchos in Cozumel, independently, online. $49/pp, all inclusive, food and drinks were great, beach chairs included. Personal waiter for the day. Did a great job of keeping your drinks and food, if you wanted it, coming. Umbrella and towels extra, but we didn't need them. There were tables with umbrellas, plenty of shade. There was a pool with swim up bar, beach was beautiful, clean and not too crowded. There were plenty of room to not be right up against the next person. Taxi to the beach was a bit misleading. I had read reviews of it being $4/pp each way with 4/taxi. Sign at port said $8/pp, 1-4/taxi. Our van driver charged us $17 for two and there was a party of 3 in the same van, they paid $17 too??? Didn't want to get in an argument in Mexico, so we just paid it. :/ Grand Cayman, we just took a taxi to the public beach, $5/pp, each way. It was nice, chairs $10/2, umbrellas another $10. We just did the chairs, it was really nice, also not too crowded. There was a restaurant on the beach, good food, reasonable prices. Tender was slow getting there, we again probably went at peak time, waited probably 30 mins to get on. We waited to go back on the last tender, as did A LOT of others. Waited in a long, winding line for about an hour to get back to the ship. Very organized though. Debarkation was not bad. More organized than getting off the Allure. We set our luggage out by 11pm the night before, had tags #21, scheduled to get off at 8:45. We headed down and it was about 8:40, they were calling our number. We headed to the exit, there were just a few people in line, got right off the ship. Went straight to luggage pick up, grabbed it and got in the customs line. That was slightly long, we waited maybe 20 mins, but it was moving. Went right on out, to our shuttle and they loaded us up. We were one of the first on the bus, so we had to wait until it was full, maybe about 30 mins, and then we were on our way. Dropped us right at the terminal, once again, smooth as could be. We've been on Royal, Carnival and the Bahamas Celebration (glorified taxi to the Bahamas, ok, but not comparable in my opinion). We've never had a bad experience with any cruise, this was #8, but overall, this was my favorite trip yet!! There's pros and cons to each, to me, Royal is classier, but not 'better' than Carnival. We try to stay open minded and make the best of each trip. Ready to go again!!! Read Less
Sail Date October 2016
Well, this is my first negative review of Royal Caribbean- I am Emerald status on Royal Caribbean, been on about 18 cruises, including Disney, Norwegian and Celebrity as well as the most being on R/C. R/C has been my longtime favorite for ... Read More
Well, this is my first negative review of Royal Caribbean- I am Emerald status on Royal Caribbean, been on about 18 cruises, including Disney, Norwegian and Celebrity as well as the most being on R/C. R/C has been my longtime favorite for many reasons however some of those reasons are going away quickly. This line has gone down in quality and service even since my last cruise in March 2016 prior to this one on the same ship! First of all, one of the things you look forward to on a cruise is GOOD food. Was not to be had in five days with the exception of the one night we paid to eat steak at CHOPS. It was excellent but $35 p/p is pretty steep when you have already paid for meals. If I had known every night in MDR was going to be awful I would have paid to do Chops and perhaps Giovanni's more than just the one night. It was supposed to be a special cruise, Freedom's last cruise out of Port Canaveral since it has been homed there for over 10 years since she was built! IT was nothing special, as a matter of fact, downright disappointing. It was like they didn't care at all and just wanted to be "DONE" and sail down to Ft. Lauderdale. The menu items at MDR were not desirable. They used to have shrimp cocktail on the appetizers every night, I never saw it this cruise. I think they had it the one night we ate at Chops. NO lobster night!! Really??? Was told only on 7 night cruises, not 5. CABIN: Carpet and bedding very worn as well as the couch. This ship just had an overhaul a few years ago and they didn't bother to change out the furniture on a 10 year old ship? It needs updating badly. My bed was hard as a rock and has been on the past 3 cruises on this ship so I ordered a foam pad prior to sailing and was told it would be on my bed when I arrived...NOT so. When I asked about it, I was told they were sold out and didn't have any. Somehow they managed to take one from someone else's bed and I got one day two. NO more ice buckets? Sign says Ice avail upon request. I requested and was told they were OUT.. No buckets. WOW. What a way to treat your Emerald Status guest who might I mention was paying DOUBLE b/c I was single on this cruise. My parents were in the cabin next door. Their bed had a huge dip in it, you laid in a hole! The pillows were flat as pancakes. I had to use 3 stacked. The blanket they gave me was so worn out I would have used it for covering pipes in the winter or something. Very bad. ENTERTAINMENT: I've seen the production shows so many times, they were the same. Haven't changed in 10 years, sad. Missed the first comedian but saw him on the TV and was not impressed. 2nd comedy night, farewell show, comedian SUCKED. Not good at all. They had one entertainment boy band acapella (sp) group that was pretty good but my parents being in their mid 70's couldn't relate to their songs. Would have been nice if they had done some older Motown to mix it up a bit. Their name was Edge Effect. I don't know about you all but I have to comment on their awful distasteful "Sexy Man Contest" that happens out by the pool on sea day around 1pm. How embarrassing. Vulgar and R almost X rated. Not appropriate at all esp. when children are running around. And of course they had to show it OVER and OVER again on the TV the whole week. They should save that stuff for the "Quest" adult game show that happens at 11pm. Really! I'm just disgusted by that. It appeared as though these men were actually doing you know what to these women, very bad! Cruise Director - Casey - Never cared for him, hope he doesn't go to Oasis. Miss Richard Spacey from the old days!! So many of the little "extra" things I was used to are now gone, mints on pillows at night, the first night we didn't even get a towel animal. Our cabin steward had a bad attitude most of the time too. I tipped him on day 2 after he brought my mattress foam pad and that helped. On last night my parents and I both game him envelope with extra tip and he didn't seem pleased with that! We're already tipping $13.35 per day per person, which I think is plenty for the service you get and they want more? I just don't know what to say anymore, seems like this industry is just going downhill fast from my experience and other reviews I have read lately of this and other cruiselines. Another thing that is stupid crazy is their pool towel system. Only cruise line I have ever been on that you have to check your towels in and out. Wow. Do they think everyone wants to carry home an old used blue beach towel? On Celebrity and Disney they were free for the choosing and seems like that system works fine for them. What a hassle and every day I would to to "turn" mine in, the station on that side of the ship was closed and I would have to go to the other side, stand in line...ugh PORTS: Well, this was my 2nd cruise in a row that we were not able to go to Coco Cay due to weather. They went to Grand cayman instead. Didn't get off ship b/c I was taking care of my parents who have mobility issues and can't do a tender. Cozumel - I always enjoy Cozumel, didn't go past the port shopping area this time as my dad was using his cane and mom stayed on ship due to health reasons. Great little shopping area right there though. I love the big shop on the right, they have great souvieners and nice silver jewelry I think it's called Costa del sol or something like that. I only need two more cruises on R/C to get to Diamond Status. After this disappointing cruise I am debating to keep my Oasis reservation for March or not. I booked it last year when we were on Freedom. I have been on Oasis and Allure total of 3 times and those have truly been great experiences to I guess I will give it one more try. It is so convenient to sail out of port Canaveral for us since we live in Jacksonville. I really don't like driving all the way down to FLL or Miami. I'm excited that Oasis is now at P. Canaveral in Freedom's spot! Let's hope for the best. TV- only about 2 channels, CNN , port shopping channel, Excursion channel and repeat of shows. BORING!! VOOM INTERNET- I purchased VOOM - the streaming package, really all I needed was the basic package, which I will do next time. You can still facetime with the basic one I was told. It's pretty good, fast for Facebook but my emails didn't get sent out until a week later!! My friends just got them. wow. slower than snail mail. It also logs you out after about a minute of downtime so you are constantly having to type your password in again. It was 30% discount b/c I purchased prior to the trip so for 5 night cruise cost me $60. unlimited. Better than the old days for sure. I like to be connected and able to text, keep up w/ facebook etc. BATHROOM: I like their showers with the round doors except they should have installed the little bars at the bottom like OASIS so you can put your foot up there to shave your legs, impossible to shave legs in that shower. Great water pressure and temp however. We had a balcony cabin on deck 8 forward. NOT ENOUGH elevators on this ship!!! impossible to get one at times and my mom in wheelchair this was irritating. Read Less
Sail Date October 2016
We chose this cruise because it had been a few years since we had been on a cruise since we are new parents. We wanted a shorter cruise and didnt want to be away from our little one too long. This was Freedom of the Seas final Port ... Read More
We chose this cruise because it had been a few years since we had been on a cruise since we are new parents. We wanted a shorter cruise and didnt want to be away from our little one too long. This was Freedom of the Seas final Port Canaveral embarkation and it was only 5 days. We also liked the fact that it was over halloween as we have never done a halloweeen cruise. The embarkation went as smooth as can be. We were one of the first ones on the ship. Having been on freedom 4 times we knew the entire ship so there was no need to explore. We went straight to the pool deck. We hung out for a few hours with a Lava Flow in hand and soaked up the beautiful weather. We ate in the MDR every evening and had some of the best service I have ever had. Adrian was our waiter, and Gang was our assistant waiter. They could not have done a better job. The food was average, it seemed to be the same old thing on the menu year after year. The portions seemed to be a little smaller but I am sure its very difficult to prepare meals for 4000 guests. One night I was able to order the Chops Filet in the MDR for a small upcharge and it was perfect. We ate at sabor for lunch on a sea day it that was amazing. The food they give you is way more than the average person can eat. The margaritas were some of the best weve had. They had a really fun halloween parade with a lot of people dressed up. This was really fun. I was sad that the 70's party was 15 minutes after the halloween party so there wasnt time to change clothes. Overall the the cruise was amazing and the staff is 2nd to none. We will cruise RCL again soon. Read Less
Sail Date October 2016
This cruise was with a family reunion group, 11 people. My impressions were very much influenced by the ship's size. This is the largest ship I have been on, and would choose a smaller one for future cruises. I chose a Promeade ... Read More
This cruise was with a family reunion group, 11 people. My impressions were very much influenced by the ship's size. This is the largest ship I have been on, and would choose a smaller one for future cruises. I chose a Promeade cabin, had one 8 years ago & liked it then - an inside with a view. This time I was traveling with my daughter & this cabin seemed much smaller - difficult to walk around (definitely we could not pass each other). There was surprisingly very nice storage & lots of hangers. The bathroom was tiny, but I liked not to deal with a high tub wall - shower only. The beds were comfortable exceept for the funky bedspread/duvet, which I determined was a mattress pad inside a duvet cover - really heavy & if I took it off there was only a top sheet. I had requested when registering x 2 to have the beds separated, and the RCCL representatives assured me that they would be that way when we arrived, not true. So we had to wait until the steward fixed them (assumed he would be in promptly) to unpack with our bags on the beds. It took him until after dinner. He was very polite, but seemed so rushed & stressed with all the cabins he had. I never saw him with an assisstant. No ice bucket or glasses in the room. I guess I could have asked for things, but didn't want to add to his work. Only liquid soap in the shower, no shampoo or conditioner. Towels were not very thick or absorbent. The window seat was good to look out at the Promenade, but they didn't have the parades like I saw on the Mariner. Dining - Our person who arranged for the cruse had asked for 2 smaller tables in the MDR for our group dinners. Was assured that we would have one for 5 persons & one for 6 ( we are older & some have hearing difficulty), and of course this didn't happen either. So we were stuck with a table for 11, so hard to get in & out of the chairs. We did sit in different seats each night to be able to converse with everyone. The food choices were a hit one night, not so much on the next. The bright light at the dining experience was our server, Rose, and her assistant Deron (?sp). They were both fantastic. We did eat breakfast most mornings (not all together) in the MDR, and the service was not so good. There was a buffet set up which was great for those people who didn't order from the menu, but menu items took at least 20", which they warned you about. And we had to ask for coffee & water refills, pastries, etc. The Lido Buffet was hit & miss. We went there for lunch, tried to wait until the crowds lessened, but that didn't seem to happen until after 1:30 or so. Food was OK, nothing stood out. Embarkation was really fast. But the cabins weren't ready until 2:00P. We were early enough to get a table at Sorrentos, in the promenade, pretty good pizza, and desserts. Enrichment activities - really didn't see any presentations on history or culture of the Caribbean islands. If they were in the daily newsletter, I missed them. Entertainment - This was very good for the most part. Great orchestra & sing/dance ensemble. The one comedian we saw was really entertaining (last night). Ice show was not to be missed! Public rooms - depended on whether something popular was happening. Trivia, for example in the Schooner Bar, was standing room only. A thousand people trying to get in there just didn't work. Same with the Promenade when they had special events like 70's night, couldn't even move. The Library was a slap in the face for those of us who want a quiet place to read. It was about the size of one of the large suite cabins, situated between the banks of elevators so it was like a foyer. Half of the books were in languages other than English, and very few in number. There were a few board games available - nice desk for an attendant, but I never saw anyone there. Onboard experience - was good on Port days, constant crowds & lines on the others. Same for elevators. Service was Hit & miss. The staff tried hard, but it was so obvious that they are stretched too thin to give great service. Port excursions - did not do any ship-sponsored excursion. Unfortunately for those passengers who did, it rained on 3 of the 4 port days. We did get off the ship to just walk around & shop & have to say the tender service to/from Grand Cayman was very, very quick & organized. It would have been nice to have cold washcloths & water/lemonade at the ship when we returned. Read Less
Sail Date October 2016
This was my 23rd cruise, but first on Royal Caribbean. This vacation had bad vibes from the beginning. I booked this cruise the beginning of September. Got a great deal on a Junior Suite and originally it was going to be just my daughter ... Read More
This was my 23rd cruise, but first on Royal Caribbean. This vacation had bad vibes from the beginning. I booked this cruise the beginning of September. Got a great deal on a Junior Suite and originally it was going to be just my daughter and I to celebrate my 60th birthday. Since the room was large enough, we invited a very good friend of my daughter's to travel along with us. When my travel agent added the extra passenger, RCL accidentally hit the wrong button and cancelled my entire cruise and all the excursions that we pre-booked for the entire week. When I went to re-book the excursions most the the prices had increased. I contacted RCL directly and since this was their fault, they did make up the difference in the price increases and a few extra dollars worth of on-board credit. This was my second time leaving on a cruise out of Port Canaveral. I forgot about the 45 minute drive from MCO to the port and booked three round-trip transfers from a company called "Orlando Cruise Transfers". Word of advice, DO NOT USE THEM.. not only were they almost two hours late picking us up from MCO, they told us to wait at one location only to have their driver park in a different location where we had to walk a fairly long distance to jump into a van pulling a u-haul trailer. Their website showed one of those large air-conditioned buses however. The return from Port Canaveral to MCO was OK, but driver was still not on time. Now the cruise... Freedom of the Seas is a nice ship but definitely showing some wear and tear even though it's been refurbished. As mentioned we had a Junior Suite room #9272. The couch was opened up for the third passenger. The beds were split into two singles. Bathroom had some rust around where the tile floor meets the wall. The walk in closet was huge and made a nice changing room as well. Balcony was very large however the glass was very dirty and looked like they hadn't cleaned it in weeks. Our room steward was fantastic. Also booking a suite afforded us special privileges such as expedited embark and debark, preferred seating in the Arcadia lounge. Elevators have got to be the slowest I've ever experienced. Most of the lounges, bars are very well maintained. Deck area is nice however in some areas the flooring is very slippery when they are wet. The casino does have a smoking and non-smoking area which is nice however the smoking area does have a strong odor of smoke. We had "my-time" dining along with purchasing the 3 night "Specialty Dining" package as well. Chops steak-house was OK but nothing to write home about. Giovanni's Table again, was OK, nothing to write home about. Our favorite was Sabor Mexican which is some of the best non-traditional Mexican food we ever tasted. Highly recommended! Food In the main dining area was just OK. The service in all restaurants was exceptional and accommodating. One thing that this ship has a problem with is keeping track of your stored wine. They kept losing our wine from lock-up. The biggest issue I had with sailing on this ship was all the selling going on. The Promenade Deck (5) is basically a wall to wall shopping mall with overpriced items. Believe me, they are not giving away anything on this ship with the exception of the liquor which, are some of the best prices I have seen. There are photographers everywhere wanting to take your picture. The prices of 8x10's are almost $23.00 a pop and they charge the same for 5x7's.. ??? that didn't make sense to me. Now for the fun part (sarcastic) and why I titled this review, "Will NEVER cruise during hurricane season again". It literally poured the entire week.. Hardly any sunshine. The wind was so bad on the first day at sea that people's hats were blowing off their heads, towels blowing around the deck. I ended up with an earache from trying to lay out and catch some sun on the first day out. EVERY excursion that we pre-booked for each port was canceled due to the weather. The only saving grace was in Jamaica where we decided to do the river tuning and zip-line excursion at Chukka Beach Break. Even doing these in the rain was a lot of fun and the guides there are hilarious.. I highly recommend this excursion. You will have a blast! In Grand Cayman, we settled in at Margaritaville and spent the day there even thought there was a torrential downpour and high winds t for a period of almost 2 hours. The roads were completely flooded. In fact if you did not take the tender over early enough you got stuck on the ship as they closed the tender service over to the island because of rough seas. Cozumel started off great with a glimmer of hope only to have the clouds roll in about 2 hours after we docked and once again RAIN! The ship's captain had a sense of humor by playing "I'm singing in the rain" over the ship's intercom system one morning. I wasn't amused. The on-board shows were good, the ice-show was fantastic. If you sail on this ship, do yourself a favor and do not miss this show... Dress code... without a doubt.. NOT ENFORCED anywhere. We were dressed every night and amazed us how many passengers didn't even make the attempt. Many were wearing tee-shirts, shorts and sandals in the main dining areas and specialty restaurants. The Windjammer.. Typical buffet food, breakfast was sub-par, lunch was slightly better. Don't know if I would ever sail RCL again. Been spoiled by Celebrity, Holland America I guess. Don't care for the constant up-selling and will never sail again in October/November for sure. Read Less
Sail Date October 2016
This was our fifth time on the Freedom, it was at one time our favorite ships, the food quality and selection has suffered horribly in the cut backs. The Casino is unapproachable due to the smoking which is not monitored. The Diamond Club ... Read More
This was our fifth time on the Freedom, it was at one time our favorite ships, the food quality and selection has suffered horribly in the cut backs. The Casino is unapproachable due to the smoking which is not monitored. The Diamond Club on Deck 14 is so over crowed that the trays of food are quickly picked clean and the wait to get a drink not worth it. There is no place to sit and enjoy it anyway. Reservations are no longer available for the Ice Show so unless your ready to rumble with the crowds and fight for a seat the four shows are overfull with people standing everywhere due to over capacity. The main dinning room and Windjammer service was outstanding, along with our Cabin Steward. The Chairs in the dinning room, the outdated TV and channel selection of the four stations. and the overpriced in room movies should be an embarrassment to Royal. Read Less
Sail Date October 2016
This was our first Royal Caribbean Cruise and we looked forward to this cruise for nearly a year. I have a list of pros and a list of cons. I feel very torn about the overall experience as well as Royal Caribbean. I want to start with my ... Read More
This was our first Royal Caribbean Cruise and we looked forward to this cruise for nearly a year. I have a list of pros and a list of cons. I feel very torn about the overall experience as well as Royal Caribbean. I want to start with my pro list..Freedom of the Seas is a gorgeous boat, it really felt special when you get on there and get to explore. I have no complaints about looks or cleanliness of the boat. We have room 1820, one of the new panoramic ocean view rooms. We loved this room and the view was amazing. Def. worth a little extra money. That being said, you do feel lots of movement, so this may not be the right room for someone who is susceptible to motion sickness. We LOVED the solarium, and my children loved the kids programming. It was hard to pull them away, and both made friends during the week. (kids are 5&12) Our Room attendant Randy, was so nice and kept our room so nice. Embarkation and Debarkation were amazingly fast. We were on the boat by noon, and off the boat before 7am. Onto my cons list..I honestly think a reason I even have a cons list was the cost of the trip. We had been on 2 carnival cruises prior. With those being cheaper trips, it was easier to overlook anything that wasnt perfect, where on this boat, anything that was perfect, I felt a little annoyed and would find myself thinking, gosh we spend a lot of money on this trip..My biggest issue were the mixed drinks. They were inconsistent at all bars, and way too strong. I felt like they probably felt they were hooking their customers up, but for me, who purchased a drink package, didnt want drinks that were so awful I had to sip and then felt buzzed after one drink because they were too strong. I did write a formal complaint about this to Royal. The example I used, was at the solarium bar, I ordered 3 goombay splashes, made by two different bartenders..first was good, and was coconut and pinappley in flavor, the 2nd was made with margarita mix and was terrible, and the third was so strong I had to ask three times for them to add juice to, just to make it drinkable. This was within an hr period. My second con was the fact we missed cocoa cay stop. Seas were rough all week, lots and lots of movement, so 4 days at sea was a lot, and it was very sad that we missed that stop. I know this isnt the fault of Royal, but feel it did take away from my overall experience, and made it hard to say our trip was amazing.. The food was hit and miss. I felt that the reviews were pretty much spot on, with some of the food felt cheap, but some was really good. The desserts were disappointing, and we had issues with our seating in dining room that kinda bumbed us out. We also paid for the character breakfast, and it felt kinda like a scam. My daughter did enjoy, but there were only two characters and it was over within 30 min. We were pretty disappointed in the itinerary. We were very much looking forward to the Eastern Caribbean. We missed first stop, then went to St. Thomas. We took our kids to Corral world, which was neat, but small. We then went to coki beach. It was a decent beach, except up by the food and drink bars, people were smoking weed everywhere. My 5 year old daughter thought she was smelling cat pee, and we had to explain to my 12 year old what it was and how its more acceptable there than where we are from (Indiana) So that put a damper on that day. The last stop was St. Marteen, and we did a tour. St. marteen was by far my favorite, and was gorgeous, except for the end..We went to Maho beach, and got Jet blasted. I understand that is what that beach is known for, and we did understand that jets were coming in, but we honestly didnt know the jet behind us was about to take off. We were trying to dry our daughter off, and jet started up. My daughter thought she was dying, I lost my phone in the ocean, and a shoe. SO needless to say, that put a damper on that day. My son then ended up sick in bed for last two days of trip with 103 fever... We had so many disappointments through the week I feel so torn. We arent even sure if we should try Royal again, or just move on to another line. The longer we are away though, the more we do miss the boat, and are finding more fond feelings about parts of the trip. Think we are going to sit on it for a year, and try again 2018.. Read Less
Sail Date October 2016
We chose this cruise because we had holiday'd in California and then across to Orlando, Florida for our action packed theme park holiday and our travel agent suggested this cruise to end our adventures. Since we had travelled so far ... Read More
We chose this cruise because we had holiday'd in California and then across to Orlando, Florida for our action packed theme park holiday and our travel agent suggested this cruise to end our adventures. Since we had travelled so far to get there (from Australia) and we might never have the chance to see the Caribbean again I jumped at the opportunity. Boy am I glad I did. This cruise was the highlight of our amazing trip. We caught the Royal Shuttle from the airport to Port Canaveral and whilst it was very pricey it was great service smooth sailing. The check in process at the port was quick and easy. By time we boarded our room was ready and our luggage was delivered to us with a few hours. The ship departed port a few hours later than usual as a few days prior Hurricane Matthew had gone through Florida and they were allowing time for a few rescheduled flights to make it for boarding. We were all made aware of this change a day or two prior and it was no problem. Everything was open, including the pools, bars and entertainment. The atmosphere was exciting! This was our first cruising experience and Freedom of the Seas was perfect. It was a large ship yet there is always so much happening you never feel like it is too crowded or you can't do something. I was worried about the shows but there are 2 shows a night and we never had an issue getting in. We loved our panoramic window view room- 1208. A great compromise for wanting a view but being a little scared of the balcony with kids. Our room attendant Amelia was incredible. So friendly, nothing was ever an issue and she was so good with our kids. The kids loved coming in every night to a different towel animal. Coming back to a clean room just made my holiday as being a mum its not often somebody else does the cleaning for you. The dining options were amazing. So much food and the variety was endless. We only ate 2 nights in the dining room ( our first night and formal night). The staff were lovely but we are very much buffet eaters in the fact we like to fill our plate with a variety of different foods lol. We really enjoyed Windjammer. The kids club was another highlight! We have two children, aged 5 & 8. They usually hate kids club and they were in different age groups so I was worried about that. The staff at the kids club told me we could put them together but they had to at least try their own age groups first. They did… and they loved it. To the point they would winge if we were taking them out of the kids club to go on a shore excursion. Entertainment was so great. A highlight for us was Alfred and Seymore. So funny! the best act by far. A review of our Port experiences- Labadee, Haiti- A lovely island to chill and relax on. The zipline was well worth the money. Incredible once in a lifetime experience. We booked the first zipline of the day . The kids stayed on the ship kids club whilst they took our group off the boat first and escorted us to the zipline meeting location. Once the activity was over we went back to the ship got the kids and spent the rest of the day on the beach. We paid for the inflatable water playground for the kids on the beach. Our 8 year old loved it but even some of them were a bit hard for him to climb. It wasn't suitable for our 5 year old and they quickly refunded our money with no trouble at all. Lunch was included and bought out on the beach. Our drinks packages worked on the island too so that was great. If I could find one negative about Haiti it would be that most of the locals didn't seem all that happy about us being there. They weren't overly friendly but perhaps thats just their manner. We didn't venture into the markets as we weren't there to shop and they were extremely pushy just from the outside. Falmouth, Jamaica- We booked the Dunns River Falls excursion through the ship and again it was amazing! Such an experience. We felt very safe and our tour guide was great and super informative. We also went to the grotto caves. It was ok but probably wouldn't worry about it again. Grand Cayman- This looked like a beautiful location, i think we perhaps just booked the wrong shore excursion. We chickened out of the stingrays that people rave about. We chose a dolphin and turtle experience through the ship. It was no where near the ocean. They were late picking us up which gave us literally 15 mins to experience the turtle farm. They were rude and quick to hurry us up and then leave us standing around waiting for 30 mins at a time. They couldn't find us a tour guide so too bad for us. Then we went across the road to the dolphins. Same people ran this. The dolphins were lovely but were in a very small enclosure. We had a nice time with the dolphin and had some photos taken but be prepared with your wallet for those photo's $40 per print! And super disorganised. Everyone buying photos almost missed their busses as it took close to an hr to print a photo. I wouldn't advise this excursion in Grand Cayman. Do the stingrays! We don't complain much although we decided too when we got back on board. Royal Caribbean were extremely apologetic, had received other complaints abut that excursion and refunded a portion of it back, no questions asked. Cozumel, Mexico- My favourite! I loved this port! We went on the Atlantis submarine that was a pretty cool experience, just one quick tip- sit on the right hand side as there is not too much to see on the left. The rest of the day we just did some shopping in port and layed at peppe's peir ( i think it was called). Cheap drinks, delicious nachos and you could swim in the beautiful ocean right there in the port! We were going to go to Paradise Beach but as our excursion left from the port at lunch time we decided to stay in the port and so happy we did. We had the best time ever on this cruise. Everything was so well organised. Everything just flowed. We loved it so much we booked another to the South Pacific before we got off. Read Less
Sail Date October 2016
What an amazing holiday from start to finish Never believed we would swim with stingrays and snorkel with starfish We've truly had a brilliant cruise on the beautiful Freedom of the Seas,what a wonderful ship she is ... Read More
What an amazing holiday from start to finish Never believed we would swim with stingrays and snorkel with starfish We've truly had a brilliant cruise on the beautiful Freedom of the Seas,what a wonderful ship she is We've always said we would never cruise,and yet here we were with some wonderful friends living our dream Loved our balcony room,food was delicious and entertainment was brilliant Will will defiantly be booking again and again,wish we had tried it before. Royal Carribean staff are so friendly and polite,nothing is too much,all done with a huge smile. If we had one regret,it was purchasing a diamond ring from the jewellers on board,as since we've returned home 2 of the diamonds have fallen out,so this has been a disappointment. We were a party of 5 couples all dining in the famous Leonardo restaurant the table was beautifully layed and the waiting staff were second to none,especially Monte who was so polite and gracious and all done with a wonderful smile. Last but not least Captain Tony greeted us each morning with some great music and conversation Read Less
Sail Date October 2016
This was our 9th cruise, but our first on RCCL. our daughter and son in law joined us , it was the first cruise for them ever. We used the Go Port Canaveral service and it went flawlessly "Fly Snooze Cruise" Highly recommend ... Read More
This was our 9th cruise, but our first on RCCL. our daughter and son in law joined us , it was the first cruise for them ever. We used the Go Port Canaveral service and it went flawlessly "Fly Snooze Cruise" Highly recommend to anyone cruising out of Port Canaveral. The ship was very nice our cabin was spacious and the balcony seemed to be much larger than most other ships we have been on. We were on deck 9 and it was a nice quiet deck being between decks with other cabins is a plus. Our room steward was fantastic and so very helpful! Lisbeth was the best!! Cuddy the cruise director was fun and kept things upbeat during the cruise. Food was good overall, although the buffet area was always so full, you have to walk around for quite sometime before you could find a place to sit down. The other thing that was very different from other lines was the drinks are not accessible if the buffet is closed! This was rather disappointing. You had to go to the Promenade to get drinks. Also the drinks were all very watered down, everything orange juice, apple-juice and lemonade were all served over ice which seemed to already be melted a bit before the juice was added. Not much flavor left. Ports were good and disembarkation was very smooth as was getting back on the ship. Entertainment was really good! Two different comedians, an Eagles cover band "The Long Run" and the Freedom singers and dancers did a fabulous job in the theatre and the Ice skater put on an excellent show also!! All in all a good cruise the tiny thing that went wrong were corrected and not worth a mention RCCL was good to us! Read Less
Sail Date September 2016
had traveled on Freedom OTS several times prior and liked it this time some noticeable changes. Not as clean service had to be asked for instead being given willingly. 99% crew change-it seems all the experienced people went to the ... Read More
had traveled on Freedom OTS several times prior and liked it this time some noticeable changes. Not as clean service had to be asked for instead being given willingly. 99% crew change-it seems all the experienced people went to the new ships and left trainees to fend for themselves . Because of the storm Hermine we didn't get to go to St Thomas and St Maarten . Did the opposite . We were on or 2 weeks and did the same route for the 2 weeks. going again on the 18th of September-going to try to get to St.Thomas/Maarten this time. great little chocolate shop at the port (within walking distance of the ship can't wait to get my supply of chocolate for the month. Read Less
Sail Date August 2016
We were vacationing with family and friends. Happy with excursions. Highly recommend the Marineland Tours Stingray City excursion in Grand Cayman. That boat is well worth the somewhat extra price. Don't skimp, go for it. We also ... Read More
We were vacationing with family and friends. Happy with excursions. Highly recommend the Marineland Tours Stingray City excursion in Grand Cayman. That boat is well worth the somewhat extra price. Don't skimp, go for it. We also utilized the Maya, Lost Mayan Kingdom Waterpark excursion in Costa Maya. We were satisfied with this as well. Unfortunately it was a very hot day and the bugs were pretty bad. (Bring SPF and bug spray.) The zip line part of the park is hot, but well worth it. The food is expensive- but know that when you order the jumbo hot dog it is actually two hot dogs. We made this error and bought too much food. We enjoyed our vacation on Freedom of the Seas, however, it seemed like we waited for everything: food, service, etc. You have to ask for Lobster on Formal night as it is never advertised as on the menu. Lunch in the Windjammer seems to now consist of hamburgers, hot dogs, & french fries.. A staff member said they were trying to keep the Americans happy. A nice addition is the self service beverage/soda machines. Many different flavors to choose from and easier to obtain refills. It's not just limited to sodas...as PowerAde and flavored Dasani are available. Ordered a few virgin Pina Coladas from the bar and the bartender seemed annoyed. Oh well... no biggie. We were displeased with the Adventure Ocean for ages 9-12. Our children (other family members' as well) attended the first evening and never went back.The attendants were on their phones and chatting. Some of the kids were bullying other kids and throwing balls in their faces. The attendants didn't seem to intervene. We have used this program on Liberty of the Seas, and felt Freedom was seriously lacking on this cruise. Oddly enough we all have severally dry skin (to the point where it is cracking and bleeding in some areas). We attribute this to chemical imbalance in the pool or water filtration system. The only thing that popped with WOW! was our room and room attendant, I highly recommend this room. If you can handle the motion (it is on Deck 12) it is completely worth the scenery. Please check my cabin review for more on the stateroom. Overall a 3.5 out of 5 stars for us. We have a had a 5 star cruise with RCI on the sister ship of the Freedom (Liberty) -so I can attest to differences. Read Less
Sail Date August 2016
I really enjoyed my cruise. Everyone has there own opinion about Tony Tillman, but I can say this guy showed out and he had me lmbo. He pulled me on the floor to dance, was I shy? No.But I can say he caught me off guard but that ... Read More
I really enjoyed my cruise. Everyone has there own opinion about Tony Tillman, but I can say this guy showed out and he had me lmbo. He pulled me on the floor to dance, was I shy? No.But I can say he caught me off guard but that didn't stop me from doing my thing on the floor.Next year I'm thinking about cruising around June or July in 2017 on the oasis or the harmony, and I would like to know if anyone knows what ship in will be on? What every ship it is that's the one I will be going on. What every ship anyone shall choose I wish everyone the best of enjoyment cause that's what it should be able is having lots of fun.I didn't go to all the shows cause I was to busy eating up all the food around me. I try to keep a positive thoughts in my mind, not negative ones :)The ship is beautiful the mall was huge,food was good,the gym was big there was so many things to keep you going none stop,in the dining I did't to much about one of the servers he was friendly at all, the room was to small, bathroom ok I.m looking forward in cruising with Harmony of the sea and the oasis there rooms are much bigger.I can say I had fun on the freedom. Read Less
Sail Date August 2016
We have sailed twice on this ship because we were very impressed the first cruise.There is always plenty to do and it is a beautiful ship.Entertainment was good and so was the food.The second cruise they were using the terminal for the ... Read More
We have sailed twice on this ship because we were very impressed the first cruise.There is always plenty to do and it is a beautiful ship.Entertainment was good and so was the food.The second cruise they were using the terminal for the Oasis and it was extremely easy to drop off the luggage and park the car.All cruise terminal should be this nice and user friendly. The cabins could use a slight upgrade with new carpet and decor,but it's in overall good condition.We were on deck 7 and we didn't experience any problems with our state room.The ports were great and we did an excursion at all 4 ports.In Grand Cayman the dexlux city sand bar swimming with sting rays was a very good experience. Ilsa Roatan excursion at the Gumblimba Preservation park was another good choice but were not imformed that you could bring swim gear and enjoy a private beach while there.It was very hot the day we were there and a swim would have been great so remember to take swim suits.Next stop was Costa Maya and we drove on a bus to the Choccoben Mayan Ruins.This was interesting and we enjoyed our tour guide.On to Cozumel where we went out on a limb and I booked the Ilsa Passion by Twister.This is a big speed boat that drives for several miles up the coast and on the way to the private Island with the most wonderful beach,your driver will do a 360 turn with the speed boat.You are buckled in and have on a life vest so you are secured.My husband and I loved the speed boat trip to and from the island.we enjoyed all of our excursions and I booked with RC on line about 2 weeks prior to departure and they hand delivered the envelope with all the tickets to the excursions to our state room within hours after departure . Thanks Royal Carribean for a great week on The Freedom of the Seas. Read Less
Sail Date August 2016
we booked this family cruise as a double celebratory holiday (wife's 50th and sons 18th birthday) and as part of a three tiered holiday experience which took in Disney, universal and ultimately the cruise itself. We've not ... Read More
we booked this family cruise as a double celebratory holiday (wife's 50th and sons 18th birthday) and as part of a three tiered holiday experience which took in Disney, universal and ultimately the cruise itself. We've not done a cruise before and on the recommendation of Virgin holidays we picked this one from their itinery from the time we got on board things went downhill fast starting with the cabin itself being a total let-down in size / outlook / shabby furnishings etc - the sea view had to be taken in through a diminutive port-hole the size of a small dinner plate and this allocated cabin (3602) was certainly a one off and differed from adjacent cabins in all shapes and forms. worse was to come as this rooms bathroom wc had a constant habit of overflowing raw sewage and grey water onto the bathroom floor, making it in our opinion unusable and constituted a health hazard. we had to put up with this same cabin for the whole 7 day cruise as the ship was allegedly full to the brim and no alternative cabin was offered. our biggest disappointment was the fact that we had a disabled member amongst our party and the fact that we could not use the bathroom facilities particularly hit a raw nerve Read Less
Sail Date August 2016
My husband and I appreciate a "family" atmosphere, even though we have no children. We don't do modern comedy and we don't drink any alcohol. We enjoyed ourselves in the Deck 4 outside seating, when we could find a ... Read More
My husband and I appreciate a "family" atmosphere, even though we have no children. We don't do modern comedy and we don't drink any alcohol. We enjoyed ourselves in the Deck 4 outside seating, when we could find a seat and the Windjammer and Cafe Promenade were very nice. We like the Voyager Class ships, but couldn't find one for the dates we wanted to sail. Our travel agent found this Freedom of the Seas. It was a bigger ship than we have experienced. Overall - very fun experience. A few of our concerns: 1. Days at sea - ship didn't have enough deck chairs and lounge chairs for all who wanted to sit in those areas. 2. I have a special diet restriction. I submitted the written plan to special needs accommodations when we booked the cruise. I was recommended to visit the Dining Room on day of embarkation, which I did. Sunday night (1st night) I was told chef/staff would have to "come up with something" not very comforting as I submitted diet almost 11 months before the sail date. At dinner time in the Main Dining Room, my husband's dinner was served very quickly, while I had to wait 15-20 minutes for my meals. The reason given was "I have special diet concerns." I found that to be totally uncalled for as I requested my dinner for the following night at the conclusion of the current night's dinner. Also, after waiting the 15-20 minutes for my meal, Wednesday my steak was served "well done" when I ordered it "medium rare." My husband called over the assistant waiter, told him the problem and he said he would get someone to address the issue. 10-15 minutes later, the head waiter came to address the issue. She said she would make it correctly for me. At this point; I was done, having lost my appetite and my husband was finished with his dinner quite a while ago. I told the head waiter I would like my dessert and hot tea. Each dinner following that, my service was not what I would call the "WOW experience" we have come to know and appreciate through Royal Caribbean Cruises. This 2016 cruise, was our 5th cruise with RCCL, I certainly hope our next cruise, which we have already booked on Adventure of the Seas, meets our expectations and delivers the "WOW experience" we garner. 3. The Photo Department was technically in the Casino, where smoking is allowed. A guest can see the smoke hanging in the air and come away from that area gagging from tobacco smoke. As my husband and I are non-smokers and I have migraine headaches from prolonged exposure to 1st hand tobacco smoke, I found this very uncomfortable and disconcerting. We spent a lot of time in Photo reviewing our pictures and trying to find the photos on the racks. Our two "WOW experiences" were in the Photo department, with your Team Member - "Ford" and our Room Steward, Sean. Both were very accommodating, friendly, and recognized our needs and their service was spectacular. Read Less
Sail Date July 2016
This was our second RC cruise and ninth cruise overall. Embarkation was smooth. The line was long but moved fairly quickly. We boarded around 13:00 and our cabins were ready. We dropped off out carry-ons and headed to the Windjammer ... Read More
This was our second RC cruise and ninth cruise overall. Embarkation was smooth. The line was long but moved fairly quickly. We boarded around 13:00 and our cabins were ready. We dropped off out carry-ons and headed to the Windjammer buffet. There were plenty of tables for our family of 5. There were plenty of food options but the lunch menu seemed limited. The food quality over all is on par with Carnival. Disney and Princess have much better food, IMO. We had assigned dinner seating (early) and it worked out for our family. The service was excellent but the food quality/taste was just okay. I'm guessing that it's not easy to cook for 4,000 people. Cruise ships have definitely cut back on food quality and ingredients. The food tasted like it was missing quite of bit of spices and seasoning. Let's just call it a "sit-down Hometown Buffet", if you know what I mean. As big as this ship was, there weren't enough complimentary food around the ship, except for pizza and pastries from the coffee shop (ok, room service also but every ship has that). Every cruise that we've been on, there was food at the poolside; this one has bars everywhere. It'd be perfect for a booze cruise! There was a whole lot of upscale going on. Clearly, they just want your $$$! The best meal we had was at the buffet on the night we left Jamaica, which doesn't say a whole lot. I purchased the "surf 'n stream" wifi pkg before sailing and it was 30% off. It's not super fast but pretty decent for a cruise ship. I was able to stream videos and movies on Netflix and YouTube. We also purchased a couple of Royal Replenish pkgs. It's not very cost effective but it was nice to be able to have any non-alcoholic beverages anytime. The shows are pretty good (vocalists are very good) and the Ice show is definitely worth watching. There are a lot of activities to keep you occupied and the gym was very nice for a cruise ship. The pool areas were nice but it was usually packed. The pools are larger than average. Cabins are about average size. We had 2 ocean view cabins next to each other. The beds were soft and comfortable and the layout was fine. Okay, here comes my biggest complaint of the entire cruise. Our 2 cabins were right below the Mexican restaurant. Every night around 22:30 and 02:00ish, the cleaning noise from there woke/kept me up. They weren't loud noises but annoying noises just loud enough to wake/keep you up. My kids are deep sleepers and they were woken up several times throughout the night. I'm a light sleeper. I made 3 complaints throughput the cruise and each time, the customer service desk seemed to care but the noises really never went away. So....DO NOT get cabins 3560 & 3562! Service overall was very good to excellent throughput the cruise. Every crew member that we came across were friendly and courteous. As I've said, this is our second RC cruise. The food was just okay this time and mediocre on our last one. We chose this cruise because it fit our schedule. I can't say that we'll take another RC cruise in the future and especially not another "mega ship". Read Less
Sail Date July 2016
We chose to take this cruise because we really enjoyed our cruise last year on Freedom's sister ship Independence. We stayed in the same aft facing junior suite as we did on Independence. Our expectations were surpassed on a daily ... Read More
We chose to take this cruise because we really enjoyed our cruise last year on Freedom's sister ship Independence. We stayed in the same aft facing junior suite as we did on Independence. Our expectations were surpassed on a daily basis. Port Canaveral was confusing. All of our documents gave numbers for the port locations but the signage going into the port was all in letters. We figured it out after a couple of u- turns. We arrived at 10:30 and were on the ship within 15 minutes. We elected to carry our own luggage off the ship and were on our way in the car by 7:30 am. The ship was in good shape and we frequently saw crew cleaning, painting and doing general maintenance. The size and layout of the Freedom class is ideal for us- not too big, not too small and not too crowded. We rarely encountered a line for anything. Our cabin was very comfortable and was kept nicely by our cabin attendant. We like the aft facing suite for the larger balcony and the view. It also tends to be quieter since it is at the end of a long hall and doesn't get much traffic. The food was excellent. Windjammer food was a better quality and variety than previous cruises. The dining room was about the same as last year. Similar choices on a fairly limited daily menu. Sabor was excellent. Our meal there was the best ever on a ship and one of the best ever anywhere. We participated in many of the ship's activities- contests, raffles, shopping, solarium pool area, spa, bars, casino, bands- as well as time just relaxing. We did not attend any of the theatre performances as we took that opportunity to do other things that were less crowded since many guests were in the theatre. The staff and crew were top notch. All of them looked us in the eye, smiled and greeted us no matter where they were or what they were doing. It was truly 5 star service. If we had a question and they did not have an answer they made sure to find someone who did. Our dining room servers- Henry and Youlando- were attentive and helpful with great senses of humor. Our cabin attendant- Erlinda- seemed like a family member to us always smiling and always quick to take care of anything we needed. We had shore excursions on Roatan and Cozumel. Both were good. Gumbalimba on Roatan was very interesting, fun and informative. It started late so we did not have much time afterward to do much more exploring. The America's Cup event on Cozumel was the most fun excursion we have ever done. Lots of fun and camaraderie. It also started late which did not leave much time for other exploration. The shopping on Costa Maya was excellent. All in all this was an excellent cruise that gave us memories that we will keep for years. We have already booked two cruises for next year. Read Less
Sail Date July 2016
Chose this cruise bc of convenience and date. In a nutshell, entertainment was good,service people were good. The basic problem is that the ship has gotten too big and has way too many people. I know it has x amount of rooms it should ... Read More
Chose this cruise bc of convenience and date. In a nutshell, entertainment was good,service people were good. The basic problem is that the ship has gotten too big and has way too many people. I know it has x amount of rooms it should be able to handle but many , many rooms had multiple children in rooms which adds up. It holds over 4000 to begin. You cannot get near the pool most days and a chair is impossible. They have rules but do not enforce them. Formal night dinning is a joke. Jeans golf shits shorts Etc were the norm. Smokers by the pool that would flip butts out the window were ignored by staff. The food was big time disappointing. Very average in the dining room and actually poor in the cafeteria style room. We took the island tour of St Martins which I believe is not directly associated with the ship. It simply drove us around and showed us nothing but his friends souvenir shacks. The airport is the only thing of importance worth seeing and it was not shown. Very disappointed in most of the cruise. Read Less
Sail Date July 2016
This was the first cruise for our family of four including two teenagers and we had a wonderful time! Embarkation was easy. After a crowded lunch in the Windjammer buffet, our cabins were ready at 1:15. They were roomier than expected ... Read More
This was the first cruise for our family of four including two teenagers and we had a wonderful time! Embarkation was easy. After a crowded lunch in the Windjammer buffet, our cabins were ready at 1:15. They were roomier than expected (ocean view with balcony) and very clean. The ship was large and offered lots of activities that appealed to our teenagers and to us. We played about 4 different types of trivia, went to meditation class, and almost all of the shows. The shows exceeded our expectations - the Broadway-style shows were excellent, a magician's show was flashy and fun and the ice skating show was amazing. We also found a number of quiet spots on the ship to relax - the Olive and Twist bar during the day was quiet with great views, walking on deck 4 was quiet and shady. My husband enjoyed the Bull and Bear pub for beer selection and the kids loved getting all the pizza and ice cream they wanted. We did not try any specialty dining as we liked the quality and choice offered by the included dining. The staff was universally very friendly and helpful and the ship is constantly being cleaned. Our shore excursion snorkeling in Costa Maya was great, but the water was rougher than we anticipated. We all loved zip lining in Roatan and highly recommend it. We skipped formal excursions otherwise, but we had a great day on the beach at the Westin in Grand Cayman and at Mr. Sancho's in Cozumel. Those beach days were a highlight for us. As for negatives - we did not like the constant push to buy stuff like watches, special meals etc. Tendering on and off Grand Cayman was time consuming and frustrating. On cruising days, there are never enough chairs by the pool. We chose "My Time" dining and would not do that again. We thought we could flexibly make reservations each day but the reservation times quickly filled up and we were stuck with an undesirable table at the entrance of the dining room at 5:45 each day. I would pick a fixed dining time in the main room and stick with it. However, eating breakfast and lunch in the main dining room was a treat and we would do more of it next time. Overall, as first time cruisers, the trip vastly exceeded expectations and we would recommend this ship, the staff and the itinerary! Read Less
Sail Date June 2016
Getting on-board was a snap. Cabin and cruise staff was exceptional. The ship holds about 4500 passengers, but never felt crowded. We had a balcony room and loved viewing the sea as we travel. The entertainment was terrific, the ice show ... Read More
Getting on-board was a snap. Cabin and cruise staff was exceptional. The ship holds about 4500 passengers, but never felt crowded. We had a balcony room and loved viewing the sea as we travel. The entertainment was terrific, the ice show was awesome. Drinks were very pricey (10.00) for one mixed drink, but it was okay other than that. Again, the service was absolutely fantastic. We look forward to our next cruise. (Serenade of the Seas)Dining in the Main Dining Room was terrific. Our wait staff was friendly, attentive, prompt and attentive to details. Eating breakfast and lunch in the Windjammer( all you can eat buffet) was great. Food was tasty. Hot food was hot and cold food was cold. Everything tasted and looked fresh. Service was not as good as the main dining room, but I have no complaints. Ports were neat and clean, and we felt comfortable and welcome. Read Less
Sail Date June 2016
Hi I traveled with my teenager daughter , we wanted to experience some of the Caribbean, our cabin was on deck 10 , perfect for us , just below the pool , and a few floors away from the main restaurants , it wasn't noisy , food was ... Read More
Hi I traveled with my teenager daughter , we wanted to experience some of the Caribbean, our cabin was on deck 10 , perfect for us , just below the pool , and a few floors away from the main restaurants , it wasn't noisy , food was great and service excellent in the restaurant that we ate in ! Galileo , I didn't really like windjammer as it had plastic plates and always felt a bit catiotic ! , the entertainment at night was good , we enjoyed the ice show and the mixture of musicals , we went on shore everytime we docked , my daughter did the zip line in Haiti and loved it , although we missed the lunch here to busy enjoying ourselves and had to head back to the ship early as we missed lunch and then no access to food , just drink , ! Jamaica we booked are own trip on the port it was half the price , but we then realised that everyone else was on local time except clients from our ship ! Which caused confusion with ship time and local time , a stressor! Grand Cayman , again ship time v local time plus tug to get to ship ! This was a major major stressor ! Not enough time , planner said 1600 which was really 15.00, but to be on the dock in a que like cattle at 14.15 ! Not much time and lots of people were very anxious over fear of missing tug boat ! Did not have a nice holiday feel ! Anxiety levels were through the roof ! Mexico booked cruise trip as fed up with anxiety levels ! And fear of missing ship ! Fear of mixing up times ! And time zones ! Needing a watch all the time ! Trip was good snorkelling and then sitting on a beach with crap expensive food , but fun wibbet stuff , snorkelling was ok we saw a few fish , ! Back on ship , my daughter took a sip of a cocktail and then the on the pool deck then the jobs wort boys arrived and acted worse than the police ! Stopped drink package ! We forgot we were ment to be on a nice holiday ! Such treatment was in poor taste ! A warning would have been acceptable American guests said it was because we were European so easy pray for security team ! Meanwhile American kids very much under the influence late at night on the main entertainment area ! And no jobs worth boys about ! To stop them , this treatment left me feeling sad ! I know she did wrong but it was a sip ! Not going out getting drunk , a normal small taste like you would to try something ! This also happened to another family from Ireland but they were wise enough to say he didn't swallow the drink ! ( another European family ! ) Read Less
Sail Date June 2016
My first and biggest problem was with RC customer service. We booked a room with an ocean view window that was about 3-4 ft across as shown on their web site and paid 3 or 4 hundred dollars extra for this over an inside cabin. What we got ... Read More
My first and biggest problem was with RC customer service. We booked a room with an ocean view window that was about 3-4 ft across as shown on their web site and paid 3 or 4 hundred dollars extra for this over an inside cabin. What we got was a small maybe 15 inch porthole so high up you could not see out of it unless you were standing in the middle of the room. Thinking this must be a mistake we stood in line for about an hour to talk to a customer service rep. They told us this was no mistake and basically it was just our bad luck and nothing would be done (after trying multiple arguments that put the fault on us). When I pointed out this was misrepresentation of their product they agreed and ended the conversation. We then went to the Nextcruise kiosk thinking I could find out if they are in fact selling those cabins at a lower rate and just over charging us and were met with an identical response including a smug, condescending grin. I also responded to their online survey with my complaints and was never contacted with an apology or offer of compensation of any kind. Aside from that the cabin was akin to an small RV. I sailed once on Carnival before with the cheapest room possible and it was more spacious with a much better bathroom. Also the public spaces were very narrow and crowded with little to do (maybe 5-6 shops). Most of the activities revolved around seminars where they are trying sell you something. The library literally had 4 books in English, 2 of which I had read. The shows were nice but only 1 hr long and the second they started they began blasting freezing air so by half way through it was about 65 deg. Everyone was complaining of being so cold. The pool deck was so crowded that trying to find a chair was like trying to find a parking space at the mall the day before Christmas. Many of the restaurants are not included in the price of ticket and if you have "my time" dining good luck getting a reservation before 8:30. The food in both the restaurant and the buffet was inconsistent with it being very good for some items or some days and very bad others. Read Less
Sail Date June 2016
Freedom of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.0
Entertainment 5.0 4.2
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Shore Excursion 4.0 3.9
Enrichment 3.0 3.9
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

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