4 Helpful Votes
Sail Date: April 2016
We hadn't been on a cruise for 8 years. So, we figured it was time. We decided on a 3-day cruise to the Bahamas. There are 3 cruise lines out of Port Canaveral. Our daughter had been on Carnival. We didn't want to do a ... Read More
We hadn't been on a cruise for 8 years. So, we figured it was time. We decided on a 3-day cruise to the Bahamas. There are 3 cruise lines out of Port Canaveral. Our daughter had been on Carnival. We didn't want to do a Disney cruise as we thought there would be too many kids. So, we settled on Royal Caribbean Enchantment of the Seas. As many others have said about embarkation, it was simply a breeze. Couldn't have been easier. We got on the ship around 1100 AM. Had a leisurely lunch on Deck 5 and waited until about 1PM for our stateroom to be available. The food at the Windjammer was typical buffet. Nothing special but nothing bad either. I will say this ship while clean, was showing its age. Nothing offensive. Just certain things jumped out and looked like they had seen better days. Crew was always cleaning something on the ship. Stateroom was a balcony room on deck 7 and it was quite adequate. Our stateroom attendant bent over backwards for us. The one thing that was a little annoying was that there were no ac outlets anywhere near the bed. We needed to plug in a CPAP machine but we couldn't. On the way to the muster drill, we mentioned that it would be nice if we could find an extension cord. Well, I figured with all the things the crew has to do to prepare for the muster drill, the cord would be forgotten. Not so. It was in the room when we got back. Nice!!! We had clean towels twice a day for all 3 days. The attendant was very friendly and obviously good at his job. Other than the buffet, the food was very good at dinner. I wouldn't say 5-star but very good nevertheless. Gerald, our waiter and Mario, his assistant were excellent. We never had to wait for anything. The dinner portions might seem small at first but amazingly, it was just enough for both of us. The one thing that was a bit lacking was the quality of the entertainment. The singing acts in the bars were pretty good. However, the Broadway show ensemble were not much better than high school quality. Out other cruises were on Princess to Alaska and the entertainment was really a cut above this. We wanted to play Bingo one day. We paid $30 for one electronic machine. What wasn't made clear to us was that it was for one game only. In other words, when the first person called Bingo, the session was over. It took all of 15 minutes. So, we thought the Bingo was a total rip-off. The Captain had said there was 2400 passengers on board. I never felt crowded anywhere during the cruise. The ship stopped in 2 ports. Nassau to me was a waste. As soon as we got off the ship, we were hounded by someone trying to sell us things or taxi rides. We didn't do Atlantis as many before us said it wasn't worth it. The second day, we stopped at their private island, Coco Cay. Now, this was a great little place. Excellent weather, plenty of water activities and of course plenty of food. The food was BBQ style and it was all very good. All in all, it was an excellent cruise for for the short time. The ship was clean but a little old, the crew was very friendly and competent, the food was very good but not great. The big disappointment in our minds was some of the entertainment. Great for a long weekend. Read Less
2 Helpful Votes
Sail Date: April 2016
This was a last minute cruise. Since we've been on it three times already, last time January, 2016, we were expecting the same level of satisfaction as the previous. A bit disappointed. We had a bit of rough seas going out of ... Read More
This was a last minute cruise. Since we've been on it three times already, last time January, 2016, we were expecting the same level of satisfaction as the previous. A bit disappointed. We had a bit of rough seas going out of Canaveral, but not to diminish the enjoyment of being at sea. The Enchantment may be an older ship, but she's steady and a pleasure to sail. The crew works tirelessly maintaining its appearance. Our cabin, on deck 4, was as expected, since we were on that deck in January. At least we didn't have any revelers adjoining our cabin. Out attendant did an outstanding job seeing to our slightest need. He certainly earned the extra tip we left in the cabin for him. Our beds were promptly made, supplied ice without asking and extra pillows immediately after asking for same. I felt the bed was good, but a bit too firm for my wife. A sleep number would have been nice. The cabin afforded sufficient storage for our belongings and the shower was strong, which I prefer. Always had clean towels. The biggest disappointment was in the dining room at dinner. Our waiter and assistant waiter tried so hard to please, but fell very short. Our head waiter was from India and although he did attempt to communicate in English, his accent coupled with his hi-pitched voice made it challenging to understand at times. He did get too many orders wrong. On the second night, I wanted a cocktail and asked the waiter to get the bar attendant, but he never showed up. The assistant waiter, from China, had no communication skills at all. It was almost impossible to get a second dinner roll and he had no idea what "decaf" coffee was. The menu selection seemed less than what we had in January. The prime rib was presented well, but bland, the lamb shanks were greasy, no duck. Seems they were cutting back on the items like one of their competitors. The entertainment in their main theater was, as expected, excellent. The 7-piece band did an outstanding job performing all their numbers. The stage shows were professional and the singers were better than expected. Only bad part was their 50-60 era party in the Centrum. Very disappointing, since I was from that era and gave up seeing the new Star Wars movie to listen to a band from Jamaica trying to be a rock-n-roll band with little success. On the last night, there was a dance on the pool deck that was so loud, one could hear it all the way on the other end of the ship.....great!! The personal services afforded were consistent to what one would expect on RCCL. Since we have an extremely disappointment in January regarding a shore excursion with no satisfaction from RCCL, we decided to stay on board while the ship was in Nassau. On Coco Cay, it was pleasant, but the lunch served was not hot, just barely luke warm, which detracted from Labadee experiences. Getting on and off the ship was efficient and smooth. This cruise, even with the Majesty coming in, is worth the experience for the first timer and a cruiser who wanted to "upgrade" from another cruise line. Read Less
1 Helpful Vote
Sail Date: April 2016
I will have to think hard before choosing Royal Caribbean in the future. My wife and I have been on 27 cruises (13 on Royal Caribbean where we have Diamond status ), we were not happy on the Enchantment of the Seas. The ship is definitely ... Read More
I will have to think hard before choosing Royal Caribbean in the future. My wife and I have been on 27 cruises (13 on Royal Caribbean where we have Diamond status ), we were not happy on the Enchantment of the Seas. The ship is definitely showing its' age. We were traveling with 2 grandchildren (13 & 11) and there was nothing for them to do. There was no sports deck and the arcade was a joke. We have also noticed on the last 2-3 cruises on RCI that the food in the main dining rooms is awful. I ordered prime rib and the meat was actually grey when it was served, disgusting. Is RCI trying to force their customers to eat in the specialty restaurants? We have done three cruises on Celebrity, and found everything to be superior to RCI. That is unless you enjoy the loud party like atmosphere around the pool. You will not find that on Celebrity. My wife and I are retired, and I guess our expectations have changed as we've aged. Read Less
5 Helpful Votes
Sail Date: April 2016
We sailed several years ago on EOS for a 7-night W. Caribbean cruise and have always had interior rooms for our previous cruises. As this was our first cruise in 5 years, plus our first with our son (4.5 yo) in tow, we decided to go for ... Read More
We sailed several years ago on EOS for a 7-night W. Caribbean cruise and have always had interior rooms for our previous cruises. As this was our first cruise in 5 years, plus our first with our son (4.5 yo) in tow, we decided to go for the shorter duration cruise and "splurge" on an oceanview room (booked during 30% off sale). What a wonderful surprise when RCCL called us a few months before with the news that we'd been upgraded for free to a balcony room (7046- great location!) because our original room was incorrectly labeled as sleeping 3!! I can definitely say we'll never go back to an interior room again! Embarkation was a breeze- on the ship and at the Windjammer and the pool within 45 minutes of getting out of our 11am arrival. Next time I'll actually wear my bathing suit instead of having to change in the bathroom to avoid the long lines! Staterooms were ready at 1:30pm (as promised) although our luggage did not arrive until a few hours later, but just in time to get changed for 5:30pm seating. Dropped off the kid at Adventure Ocean after dinner then changed into our suits to watch "Star Wars: The Force Awakens" on the pool deck from the hot tub- very cool experience! Unfortunately we couldn't stay for all of it, as we didn't want to push back our son's bedtime too much, but it was still cool. Next day was CocoCay and we chose to stay on board. Hubby got a massage, kid went to Adventure Ocean (where I'm pretty sure he was the only one there in his age group!), and I went to lay out by the almost-empty pool and enjoy the peace, quiet, and beautiful weather! It's the first time we've stayed on board in port and I would choose to do so again! We all hung out at the pool together for the afternoon, where it started to get more crowded as people returned from the island. As it was formal night, we sent our son to dinner with Adventure Ocean and ended up having a nice little "date night," as we were the only ones at our table! Watched another movie by the pool in our jeans/sweatshirts with one of the bottles of wine we brought on board. Arrived in Nassau early the next morning (6am to be exact, as I was up before the sun and watched the docking from the balcony. Disembarked to a VERY WINDY day and cloudy skies and took a cab to our scheduled excursion (Sandy Toes Island Resort Day- not through RCCL) only to find out upon arrival that they'd had to cancel because of unsafe boating conditions. Our son still wanted to visit a beach, like we'd promised, so we walked through part of Atlantis (not the new, fancy part) to a public beach (Cabbage Beach), hung out for an hour, then headed back to the ship in time for lunch and more afternoon pool time. No shows that evening, as we spent time after dinner hanging out with the other parents from our table in the Schooner Bar while all the kids were in Adventure Ocean. Next was day at sea. Started cloudy, so our son went back to Adventure Ocean and we just lazed around the cabin and on our balcony most of the morning. The second night we had purchased 2 dinners at the Chef's Table (only $65 pp once on cruise), which included a galley tour and Italian lunch in the dining room. Warning: They will invite young kids to the tour and lunch, but don't bring them- they will be bored. We sailed through a brief rainstorm in the early afternoon, which cleared out a "few" lounge chairs by the pool (but most people just let their towels in the rain to continue claiming their chair) and we enjoyed another beautiful afternoon on deck. Son went back to Adventure Ocean for dinner while hubby and I went to Chef's Table for dinner- it was amazing! LOTS of wine to drink, delicious food, and small, friendly atmosphere- although it allows up to 12 people, there were only 5 of us the last night. Picked up kid afterwards for the "family dance party" in Bolero's- not so much, but my son and I had fun making fools of ourselves on the mostly-empty dance floor. Woke up early the next morning to self-carry luggage- best decision ever, as we were in the car by 8am! Staff: Dasmond was an amazing room attendant and my son still talks about the towel animals! Nicholas in the MDR was great, too, and very patient with our very busy 4.5 year old! And I could NEVER say enough good things about the Adventure Ocean program and staff- our son LOVED IT and given the choice, always chose to go there rather than hang out us in the evening. All staff that we interacted with were very friendly and courteous- adds so much to the experience! Ship: Hubby thinks EOS is showing some old age and wear, but I thought it was all great- he's a detail person, I'm big-picture. Bed was a little saggy and obvious that it's two twins put together (bump in the middle), but not a deal-breaker. Windjammer is crowded at peak times (duh), but we never had a problem sitting down and eating before 9am. Suggestions: Unless you're OCD about scheduling like me, do NOT buy anything on this ship before you get onboard. I pre-purchased wifi (which was the speed of old-school dial-up and not worth $20/day) and a massage, but both were cheaper a day into the cruise. Same with the Chef's Table dinner. If you don't drink soda or beer, and don't plan to spend your entire cruise drink, I don't think the drink package is worth it. Read Less
12 Helpful Votes
Sail Date: March 2016
We are a family of 4 with two young children. Overall I scored the cruise a 3/5. Here are the top pros/cons: 1. Food - good and bad. The buffet made it easy to feed the children reasonably healthy food. For the adults I found the food ... Read More
We are a family of 4 with two young children. Overall I scored the cruise a 3/5. Here are the top pros/cons: 1. Food - good and bad. The buffet made it easy to feed the children reasonably healthy food. For the adults I found the food to be about quantity over quality. I wasn't impressed with the standard of food from any location. The fanciest place was My Fair Lady, the standard of meal here was very poor - something very dated, it felt like stepping back in time 25 years. 2. Staff - generally very happy, friendly, nice & helpful which made the difference for us. A few less than this but overall excellent. 3. Room - we had a balcony room to share with our children. It was very small & drove me slightly nuts! Our room was not properly cleaned when we boarded the ship. There were cigarette buts, used tissues and paper in the wardrobe - yuck!! We stood in a line for 30 mins to report it - not a great start to our holiday. We got an apology & were told to buy ourselves a drink and expense if. We bought a drink but the line was always very long to bring the receipt back. It wasn't worth wasting another 30 mins of our vacation so we never did expense the drink. 4. Excursion - we did the dolphin session in the Atlantis. This was very expensive. In hindsight we should have used that budget for a day in Discovety cove instead. I felt the guy at the excursion desk was very unhelpful & deliverately tried to frighten us into thinking if we don't book with them we will miss the ship. 5. Kids club - this was good sometimes but totally wild other times. 6 plus year olds have a ratio of 25 to 1 which is crazy. My sons were punched on the first visit as were most kids in the club. I think the ratios are irresponsible. 6. Wifi - crazy expensive so we were offline for the trip. Overall it was a lazy holiday on a very old & outdated ship. I might cruise again but only on a new ship. I looked the ship up on the web afterwards and was surprised to see it launched in 1997, it feels at least 10-15 years more outdated & in need of retirement. Read Less
18 Helpful Votes
Sail Date: March 2016
I can't call myself a cruise critic, but I love to cruise. As of this review, I've been on 4 cruises in 3 years time. The first 3 cruises were with Carnival. For this first cruise on Royal Caribbean we chose to go for the ... Read More
I can't call myself a cruise critic, but I love to cruise. As of this review, I've been on 4 cruises in 3 years time. The first 3 cruises were with Carnival. For this first cruise on Royal Caribbean we chose to go for the shortest cruise we've been on. I liked that even though we were on a 3 day cruise, we made 2 port stops. Most other lines I saw had only 1 port for 3 days. We chose a Junior Suite. Although this was the first suite we've booked, it will not be the last. I have always traveled the day or so before and stayed overnight so as not to miss the ship. We drove to Orlando the day before and stayed at a Radisson Hotel just off Disney property. The "we" I mention is my wife and me. We traveled with 2 very good friends. Both couples had Jr. Suites. The 3 day cruise on the Enchantment of the Seas began with the usual check in which was very smooth. We had the opportunity to take the standard "welcome aboard" picture. What stood out about this was that we could choose not to take the picture. The cruises I've been on previously have pushed the pictures very hard and made it feel like we had to take the pictures, whether or not we wanted to be photographed. We had many opportunities to take pictures, but we never felt pushed to be photographed. Upon boarding, I found the staff appearing to be happy to be on the ship. I'm not talking about just the entertainment staff, I mean all of them. We went to the Windjammer Buffet right away. The wait staff was quick and friendly. The food was adequate. I found the main dining room food was very good and the service was excellent. Very much attention was paid to details. Entertainment on the ship was very good. Our room was a Junior Suite. It was very roomy and had a sitting area which had room for 4 to sit comfortably. We had a large balcony which was perfect for eating a room service meal. There was a support pole in our room, against the bottom left of the bed, about 6-12" from the edge of the bed. I've read several reviews about these poles in some rooms. The pole didn't bother us, but did get some comments from our travel companions who, coincidentally didn't have a pole. The pole was well padded and didn't pose a safety hazard to bare toes. The first port visit was Nassau. We chose the Chocolate factory tour where we were able to make our own chocolate. This was a great excursion which didn't last too long, allowing further exploration and possible other tours.It was a great tour for kids as well. Our time in this port was 12 hours. We did not do any other tours, but did visit Senior Frogs. The second port was Coco Cay, the Royal Caribbean private island. This is a tendered port. We were the only ship there that day and due to the water temperature, we decided to stay on land. The air temperature was great and quite right for lying in the sun. Service on the island is provided by the ship staff and was quality. We chose to go back to the ship for lunch as we didn't want hamburgers and hot dogs. I must mention that I don't know what the menu was for the island that day, that's what I was told. The island was very nice and very well kept, my group did not want to stay. That was mainly due to the water temperature. As both couples left out children at home, I do not have a review of the children's areas or activities. Disembarkation went very smoothly. We chose to take our luggage off ourselves as we wanted to leave fairly early. By not arriving as early as we should for the self assist debarkation, we were faced with a line. This line was long, spanning up the stairs to the above deck and toward the front of the ship. One guest asked why there was such a long line and complained that the line was made to go so far down the hall and outside. Our group didn't feel this line was a big inconvenience. It moved as fast as could be expected and the staff worked hard to keep it moving. This was a great cruise on a great line. I do wish they had kiosks to check guest balances, as I have used these on other ships on another line. The service was great as was the main dining room food. The Windjammer food was adequate as was the solarium cafe food. Read Less
27 Helpful Votes
Sail Date: March 2016
This is my first cruise and I decided to bring my 7 year old daughter with me . So it's just the both of us. The first day I checked in and went to lunch we walked around all is fine then we go to our room which is very nice and ... Read More
This is my first cruise and I decided to bring my 7 year old daughter with me . So it's just the both of us. The first day I checked in and went to lunch we walked around all is fine then we go to our room which is very nice and comfortable (we got an ocean view in the middle of the ship on deck 2) after a few hours my stomach starts feeling weird . I thought that I might be sea sickness but I started to get signs of diarrhea . We kept looking around . Not much to do for kids the pool was freezing cold , they should really get heated pools it was to cold to get in . After a long day with nothing to do but listen to people talk in seminars trying to get you to buy stuff we go get dress for dinner and my diarrhea kicks in full blast . Ewww tmi i know . So right around the end of dinner I start getting fever my throat feels funny . I took my daughter to a show since she was upset she couldn't go in the pool cause of how cold it was . After the show I was out of it . I had fever a really swollen throat and bad diarrhea . I go to the room I can't sleep cause of how horrible I felt I brought Tylenol and night quil and some antibiotics cause you never know so I'm taking all of this so I don't die . Next morning I we go to breakfast . The food was horrible disgusting slup of food I have ever seen . Then I find out they have a doctor so I rich to see the doctor . They def don't take medical insurance of any kind so I pay $125 to see the doctor and I'm so dehydrated from diarrhea and vomiting he says that I might have some kind of intestinal infection and a case of tonsillitis . I ask if you can catch tonsillitis so quick and he says yes it can be pretty fast . So he gives me antibiotics for both infections . I'm pretty sure that I caught all of this in the ship . Because I hadn't eaten weird prior to my vacation and I was feeling fine in the morning . . We get to Nassau and I feel bad for my daughter it's raining the pool is cold and I'm dog sick . The food on the ship is horrible she didn't want to eat anything so we get off the ship do a little scavenger hunt around the jewelry stores . They gave Her a bunch of free stuff so she was happy but the rain was falling so hard the streets started to flood and we are just all wet so we head back to the ship . I take her to the kids club around 2 and head to my room to rest cause I felt like I was going to die . I laid in bed with a bucket next to me cause I'm just throwing up and going to the bath room so I take meds and try to sleep . I pick her up around 7 to take her to dinner cause the only good food was at dinner in the main hall . So I dress her up head to dinner go back to the room to rest . Sunday March 6 we get to cocoa cay , the sun was out . We had an excursion planed for the aquA park and the all day water slide . We get breakfast my daughter is excited and I'm felling a little better thank god for the antibiotics the doctor gave me . We head out to the island and go to the first part of the excursion . It was horrible the beach was not blue waters . The park was over jelly fish field couple girls got stung I see my daughter reaching to touch one and I yell at her to get away . We swim to the park cause the guy says they won't hurt us . Apparently you need to be in great shape to get on the stupid slides ( I have no upper body strength ) so I couldn't get on anything . I'm just stuck in this cold dark water scared that I will get stung by jelly fish . My daughter didn't have fun at all so we leave early head to the other side of the beach towards the food . We eat . And as soon as we finish we start heading out to the water slide I figure it was all day thing we would have fun but NO we didn't even get to see the slide they started getting every one back to the ship cause the waves are getting to big cause the winds . We were only on the island for 2 hours . Then when I go complain to get my refund for the water slide they didn't want to give me a refund . This was the vacation from hell . Last time I go on a cruise with Royal Caribbean . Read Less
3 Helpful Votes
Sail Date: February 2016
I didn't have the highest expectations of this short cruise, but the port is only about an hour from home, and the price was right, so why not go? Check in was easy, but I was a bit anxious because it was very clear this was Spring ... Read More
I didn't have the highest expectations of this short cruise, but the port is only about an hour from home, and the price was right, so why not go? Check in was easy, but I was a bit anxious because it was very clear this was Spring Break time. Spring breakers moved around the ship in swarms, mostly took over the pool deck (that was OK...we older folks hung out in the solarium pool. Much quieter!) They were well behaved, dressed up for dinner. Good job, kids! I did hear several warning on the speakers in the casino, warning of terrible fates for anyone buying drinks for minors, but I don't know if the staff ever did anything to the offenders. Coco Cay was beautiful. We were the only ship there that day, so no shortage of lounge chairs, picnic tables or things to do. We went Jet Skiing. I have never done it before, and won't ever go again! The seas were a bit choppy, which meant the only way to control the jet ski was to go really fast. We literally flew over waves, pounding back down like big power boats. I was scared to death and very sore for 2 days after, all from having every muscle in my body tightened up, trying to avoid falling off! BTW, we did fall off. Don't go unless the sea is VERY calm unless you are an adrenalin junkie. The entertainment was what you'd expect, but the singers were fabulous! Should be on broadway! Read Less
45 Helpful Votes
Sail Date: February 2016
Got off the Enchantment of the Seas a few hours ago and we wanted to give our review while it was fresh, so here is the GOOD and the BAD. We are first time cruisers and we were told to keep our expectations very low, which we did, and it ... Read More
Got off the Enchantment of the Seas a few hours ago and we wanted to give our review while it was fresh, so here is the GOOD and the BAD. We are first time cruisers and we were told to keep our expectations very low, which we did, and it did help a lot. The GOOD = The Ship itself - Yes, it is small and old, but it is well maintained. The Enchantment of the Seas was fine, plenty big enough, plenty of things to do. We could find a little rust here and there on exposed decks if we really looked, but it served us just fine on this short cruise. Cabin #3526 - Outside stateroom with no balcony, but had a larger than expected, very clean, clear window. Cabin was very nice and was also larger than expected. Plenty of room in the drawers for storage, lots of hangers in the closet. A very clean, quiet room and was free of any bad odors throughout the entire cruise. Activities Staff - Very positive attitudes and high energy levels were maintained throughout the entire cruise. Thank you to all for all of the fun. Service staff - Our first night we ate in Chops and we really enjoyed Clinton. (Food here was outstanding) On the other two nights we chose the MY TIME DINING and enjoyed eating at our same little "two top" table being served by Joao and Rosette who were very nice and very accommodating. I am in sales and am not great with names, but these two always called us by our names, Rosette even remembered our names when we saw her daily at the entrance to the Windjammer dining room. Sandra our cabin steward was awesome, thank you to her for keeping our room spotless. Coco Cay - We were on the first tender over and we hiked the Nature Trail to the other end of the island, enjoying the scenery at the different remote lookouts. We also hiked a smidge further than the end of the trail to a great rocky outcropping and enjoyed watching the waves splash up, like it was Hawaii. We brought our own snorkels and masks and rented vest and fins and did a lot of snorkeling off of Snorkel Beach. Enjoyed the sea life (so many fish, big and small) and the planted wrecks were very fun to explore. Embarkation and Disembarkation were fairly fast and painless. Food for the most part was good to excellent, especially excellent at Chops. Large buffets in the Windjammer had lots of choices. If we did not like something, we just did not eat it and got something else. We are very early risers and we were ready to eat when the doors flew open. Nassau - We self- booked a private 3 hour taxi tour with Cheryl's Taxi Service and drinks were included. We hit all the main spots we wanted to and went around a good portion of the island, had a blast. Thank you to our local guide Kamuel (Cameo) Delancey. Now ~ THE BAD - In our eyes. Your experience and perception may be quite different. If you are squeamish or very thin skinned, please stop here, because I am going to lay some bad on you and I do not want to upset you, or hurt your feelings, or even stop you from future RCI cruising. Even with the bad, we would probably sail with RCI again. Food temps - Major problem here, a couple times on the Windjammer buffets (even at the doors first opening), some of the food temps were very sub par and a little scary. Maybe the staff was hoping that the steam tables would get the temps up into a safe range as time passed, we were not sure. But, when the doors open and people flood in, the food should have been hot, or at least in the safe range to eat. It just was not the case. We would not eat that item, and would just go back up for something else that was hot enough to eat. Lasagna was served to me in the My Fair Lady, barely warm. Scary. Coco Cay - Same thing, food that was to be served hot, was probably brought off the ship and laid out by 3-4 people (a very time consuming process) and by the time they opened the lines for serving, the food was ice cold. RCI really needs to look at these food serving processes, and we will certainly be mentioning it to them. Quality of the food served to keep their cruise costs down is one thing, but temperature of the food being served is a whole different thing. Bar Staff - We had about 200 college kids on this sailing as a fraternity was having their semi annual gathering, so we did not spend a ton of time in the bar areas, but we did go dancing and had a few drinks in different areas. Had a trouble getting a Whiskey Sour made correctly. It is a super easy drink to make - usually just sour mix and Canadian whiskey, which was baffling when we sent so many back, made with the wrong mixer, made with the wrong whiskey, etc., etc. We asked for a copy of our drink receipts at the bars to keep for our records, so we could reconcile our ship's bill at the end, some were gladly given to us, we were denied receipts in the Viking Crown Lounge. Not sure why, but the bar tender went with the language barrier problem and he could not understand what we wanted, and would not give us receipts. Even after signing the receipt and holding it up and asking for a copy of this. Strange? We did not opt for the full drink package, just the Royal Replenish, which was great for us, as we did bring one bottle of wine and one bottle of champagne. We opted for prepaid gratuities and still tipped the staff with dollars who were helpful and pleasant. Our bill was correct at the end, so no issue with charges we did not know about. In the Viking Crown lounge, the guys dressed in white jackets who we assume were servers, but would not pay a bit of attention to us. This will sound bitter, but sorry, it is the truth. However, the female college students did get all of their attention. We always had to go wait in line at the bar to get a drink. Some of these younger female patrons, whom were obviously very inebriated, got the deluxe royal treatment including several deliveries of FREE drinks that they did not even order, never signed a receipt for, never even showed a Sea Pass for. When the servers delivered them, he had to explain to them what type of drink he was serving them and that it was on him ~ or probably more likely, the RCI house. Was all a lot of fun to watch until one started throwing up in the corner on the carpet and then the server's master plan turned into a necessary evacuation of the group out of the lounge plan. Uncovered coughing and sneezing by staff members. Several times we witnessed different types of staff members coughing or sneezing (sometimes several in a row) without covering their mouths, at all. This was done by restaurant staff as well as general cleaning staff, even guys whom appeared to have some authority with their nice uniforms while walking around. Nothing like walking into a cloud of freshly released mist. RCI really needs to train better on this procedure. RCI does have convenient sanitizing stations all around, it would have been nice to see these sneezers properly cover their mouths and sanitize, or go wash up and then come back to their jobs. Not the case. Hope you liked our review. Read Less
2 Helpful Votes
Sail Date: February 2016
I bought this cruise as a gift for our children for Christmas. This was there first cruise and my 7th. I normally travel with Carnival. This was my husband and my first Royal Caribbean cruise, we went with them because we thought there ... Read More
I bought this cruise as a gift for our children for Christmas. This was there first cruise and my 7th. I normally travel with Carnival. This was my husband and my first Royal Caribbean cruise, we went with them because we thought there would be more actives for the children. We took 6 people total on this trip. We set out for what we thought would be the adventure of a lifetime for them. We were wrong. For starters the weather was not good at all, not the cruise lines fault, an excursion I did book (again not through the cruise line) we could not even get in the water because it was too cold, we came back to the boat. There was no activities for my children. They were bored. They did go watch one movie that was indoors one day. There was really not much else they could do. We did make it to Cocay again the weather was cold the kids did not get to enjoy this day, not the cruise lines fault. We did have a decent lunch. When we came back someone stole all of our chairs and left us sitting on the ground, so watch that. They do not care what you have on them. The food was terrible, we really had a very difficult time finding something to eat at the buffet in the evening. Service was good though. Especially in the dinning room. The shows were ok. Please do not take children on this cruise go to carnival. Carnival cruise lines are so much better in every category, food, service, entertainment, activities. They have contest inside all day. If it is raining and you are with Carnival I can promise you will find something for everyone at anytime to do. Do not get me started on how the boat looked. I honestly was crushed that there Christmas gift was such a disaster. I did on a positive not enjoy the unlimited Coke program they offer Read Less
2 Helpful Votes
Sail Date: February 2016
This was a great 4 night getaway that I needed. This was the 5th time I was on the Enchantment and prossibly the last before it relocates to Miami. Getting on was a breeze as I got to the port around 1pm after visiting Exploration ... Read More
This was a great 4 night getaway that I needed. This was the 5th time I was on the Enchantment and prossibly the last before it relocates to Miami. Getting on was a breeze as I got to the port around 1pm after visiting Exploration Tower in Port Canaveral. I was on board and in my room in less than 30 minutes. I went to Chops twice and had great meals both times. The other dinners I went to Windjammer and had pasta one night and Stir Fry the other night. I felt like there was lots of options for everyone in the Windjammer. The Top Tier event was a breakfast on Day 3 and the Welcome back Party was on Day 3 in the evening. In Nassau I just walked around and a beer at the patio bar at the Pirates of Nassau and had a Rum and Coke at the Bacardi Bar. In Coco Cay which Majesty was with us I went onshore just in time for the free throw contest and lunch. I also had a Coco Loco as well. Debarkation: this was the fastest I was off the ship. I did the self carry with my luggage and when I was done with Breakfast and last walk around there was no line to get off the ship. There was of course probably about a 20-30 wait time to get thru customs but never timed it. Read Less
1 Helpful Vote
Sail Date: February 2016
just returned from a 3 night cruise on the Enchantment of the Seas. Weekend was fun and we enjoyed out getaway despite some hiccups. Day 2 we had this awful black sludge (I can only guess sewage) come up through our shower and create a ... Read More
just returned from a 3 night cruise on the Enchantment of the Seas. Weekend was fun and we enjoyed out getaway despite some hiccups. Day 2 we had this awful black sludge (I can only guess sewage) come up through our shower and create a huge mess in our bathroom, not to mention awful odor! We called maintenance and it was cleaned up quickly however the smell lingered.. We asked to be moved to a new room but were told the ship was full. I did not find the staff to be overly friendly or courtesy with the exception of some of the activities staff. Servers in the dining room were good, anticipated our needs and remembered what kind of drinks we liked, etc. food was good but nothing to get excited about. We did not try Chops as we did not want to spend the extra money. There were even items on standard dining room menu that required a surcharge. Public areas, especially the bathrooms, needed cleaning more often. Lots of activities to keep you busy. We encounter bad weather and were not able to go to Coco Cay but the staff did a great job of getting activities arranged on short notice. All in all it was a good weekend. I feel like this ship is more of an "economy" class vessel. If you are used to luxury cruises you will be disappointed but if you just want to get away for the weekend and have some fun you will enjoy it. Read Less
2 Helpful Votes
Sail Date: January 2016
I have been on two cruises over the past year (one 7 night to the Caribbean and one 12 night to the Panama Canal). I had such a good time, I wanted my husband to have the experience too. Every time I told him what I liked about cruising, ... Read More
I have been on two cruises over the past year (one 7 night to the Caribbean and one 12 night to the Panama Canal). I had such a good time, I wanted my husband to have the experience too. Every time I told him what I liked about cruising, he would say, "That just does not sound like fun to me." I came up with the brilliant idea to introduce him to cruising with a shorter cruise. BIG MISTAKE. A 4-night cruise is definitely not for someone who wants to get a taste. If something goes wrong, there is just not enough time to recover. In this case, one of the big issues was the weather. It was terrible. I had talked up the idea of tranquil seas, sitting on our balcony in the sunshine, etc. Instead, we were basically hunkered down for much of the cruise. Obviously, this was not RCI's fault, but it definitely added to the "blegh" of the trip. We brought along our adult daughter and son in law. Again, big mistake. Our daughter was sea sick the entire time. (Again, not RCI's fault, but still...) We had one day with sun (the last day) and EVERYONE was at the pool. My husband saw the teeming mass of humanity and, while he tried to put a good face on, I could tell he was uncomfortable. Now for the good news: The service people were fantastic. We selected "My Time Dining" and made reservations for 6 p.m. each evening. The first night we ate at Table 51 (table for 4) with our waiters Luis and Ventura. This was the highlight of the cruise. We were able to secure that table for all our dinners. I can't say enough about Luis and Ventura. They knew our names by the first day and whenever we saw them around the ship, they always said hello. The food was hit and miss, but not terrible. I enjoyed the chopped salads in the dining room for lunch. The Windjammer was a huge disappointment. The food was just not that great. The music around the ship was also hit and miss. The orchestra was fantastic. Read Less
5 Helpful Votes
Sail Date: December 2015
To start and be fair my wife and I both own our own business and only get about 5 days a year where we can take a vacation in total. We get several weekend getaways but usually work during those so this cruise was our only getaway from it ... Read More
To start and be fair my wife and I both own our own business and only get about 5 days a year where we can take a vacation in total. We get several weekend getaways but usually work during those so this cruise was our only getaway from it all since October 2014. First let me say the staff aboard the Enchantment of the Seas was phenomenal. Never waited long for drinks, ship was clean, room was clean and the food was a solid 8 out of 10 with good options and interesting ones as well. The first two days were awesome. Cococay with a private cabana, are you kidding me. Could have left me there and picked me up on the way back to the US as Nassau is kind of a dump. Jr Suite 8608 is a handicapped suite in the middle of the ship on deck 8. Just above it is a ping pong table and the sliding door from the elevators to the pool are. The noise from that alone should embarrass Royal Carribean as that kept us from have a full night sleep. When you add the activities that took place on deck 2 in the central atrium of the ship from the first two night we slept soundly about 2 hours a night. 2am to 4am. At 4Am the cleaning crew starts moving deck chairs and lets just say, not quite about it. On night three Saturday the door on our balcony started to bang in the tracks. Several times a minute with no let up. We complained Sunday afternoon after we tried to nap to no avail. Once it was supposedly fixed. It was worse. Guest Services listened to my complaint and then offered us 25% off our next cruise. Now really, I just spend close to 4K with airfare, rental car, an extra day on each end of the cruise and you want me to come back. Monday morning when we debarked, I was never happier for a cruise to be over. In complaining to RC after we returned home it took over a week for a response. We received a call saying sorry about your tough luck but we stand by the 25% and recieved an email basically stating the same thing. We waited for a response before posting anything to social media as everyone can have a bad day and its how you recover from that bad day that creates life long loyalties. Royal Carribean failed. I will be uploading a video to youtube based off the cabin # so you can see we're not full of crap. Bitter but not stretching the truth. Read Less
4 Helpful Votes
Sail Date: December 2015
Reading some of these negative reviews, I am wondering what fantasy land of self absorbed entitlement these folks expect.If you want to be treated like a Saudi billionaire, be one. Otherwise you're paying a couple grand to be treated ... Read More
Reading some of these negative reviews, I am wondering what fantasy land of self absorbed entitlement these folks expect.If you want to be treated like a Saudi billionaire, be one. Otherwise you're paying a couple grand to be treated WAY better than spending the same staying on land in a hotel, swimming in murky ocean on an over crowded, brown sand beach, paying to park your car after fighting traffic, and walking passed trash and indignant locals. The room, service, food, entertainment, scheduling, crew were awesome. The beaches were beautiful and the water spectacular. Everything was clean, organized and presented in a great fashion. There was more to do than time to do it. Special kudos to the on board entertainment staff, singers and dancers. They were excellent. The cruise director Topi from Finland was unbelievably talented. The guy was everywhere, all the time. He could MC, sing, dance, lecture...anything. Amazing guy. For those questioning my rating of 4 with such a glowing review? Nothing is perfect, but Enchanment of the Seas was as close as I can imagine for the price paid. I highly recommend this cruise. Read Less
1 Helpful Vote
Sail Date: December 2015
This was our first cruise so did not know what to expect. Travelling with a 7 year old we discovered kids club on first 2 days was only open 7pm to 10pm. As it was only a 4 day cruise there was not much we were able to do with a child in ... Read More
This was our first cruise so did not know what to expect. Travelling with a 7 year old we discovered kids club on first 2 days was only open 7pm to 10pm. As it was only a 4 day cruise there was not much we were able to do with a child in tow. No movies were shown in pool area for 2 days as they decided to show Football. We asked Guest Services if the movies were going to be shown anywhere else and informed no that Bar staff apparently can over rule official program. After 2 days I gather a lot of parents complained so movie was put on at 9:30pm and they shut the bar and told us if we wanted a drink we needed to go to the Casino. Not sure a 7 year old would be allowed. We loved Windjammers as the variety meant everyone could find something to eat. Main dining room waited for 2 hours for food and it was inedible so ended up at Windjammers anyway. Only had 1 show which I enjoyed so after you did that first night you needed to find something else. We spent a lot of time in cabin as children watched tv when pool deck had football. People were complaining about toilets flooding but we didn't have that but the toilet sometimes didn't flush but if you left it about 20 minutes it would then flush. This is not a fancy ship compared to others but I did enjoy the relaxed atmosphere with the smaller ship and as long as you go when football season is over I think it could be good. If you have gone on other bigger ships I think you will be disappointed. Read Less
Sail Date: December 2015
If you've been on a longer cruise before (7+ day), don't take this cruise. I feel because of the length of the cruise, the entertainment is less. Shows in the Orpheum theater were not very good, however the cruise director was ... Read More
If you've been on a longer cruise before (7+ day), don't take this cruise. I feel because of the length of the cruise, the entertainment is less. Shows in the Orpheum theater were not very good, however the cruise director was very talented. Enjoyed him more than the main act! No Broadway type shows on this cruise. Embarkation & debarkation were Excellent. Very fast and efficient. We were on board and in the Windjammer cafe just minutes after arrival. We took the Kennedy Space Center Excursion upon debarkation. One of the best excursions. Came off the ship extremely fast, right onto a bus that takes you and your luggage directly to Kennedy Space Center. Special entrance into NASA, and bypass lines for bus tour. Transportation to airport and luggage all taken care of by excursion. Of course you have to handle your own bags through immigration and check in at airport. I wish they had more midnight food choices on board the ship. Main dining room food was good. Our table mates ate at Chops one night and totally wasn't worth it. They missed a good piece of steak in main dining that night. Great holiday fun, with decorations and holiday entertainment. We were lucky to have as passengers The Frost Sisters on board, who graciously did a performance of a couple songs from Frozen for the kids (in full costume!). Walking bar attendent in Spooners Lounge was great. Read Less
1 Helpful Vote
Sail Date: December 2015
Very excited to go on my 1st RCC Cruise. Pros: I was knew to cruising, so few expectations, didn't even look at pictures prior to sailing of the ship, other ships, nor even the upgraded room I paid for. Certainly the ... Read More
Very excited to go on my 1st RCC Cruise. Pros: I was knew to cruising, so few expectations, didn't even look at pictures prior to sailing of the ship, other ships, nor even the upgraded room I paid for. Certainly the availability to eat all you want/can around the clock, which was nice. Love the music they played everywhere, it was very timely, tasteful, memorable. The Schooner lounge was amazing and wanted to hang out there more, but found so many other things do to on the ship (shows, etc...) that I opted for that :) Amazingly sturdy (perhaps all ships are), but the size of this one being smaller made me wonder just how smooth it would be - it was SMOOOTH (would have liked a bit more roughness so I knew I was actually sailing hahahaaa). Staterooms were significantly larger than I thought they would be. They were the right size for me not to question it or complain. I was in an upgraded room, but I also spent time in a standard room, and it was only 5% smaller (as advertised)! Very cool/tolerable. Cons: 1st impressions are everything and I thought it was weird that the floor we boarded smelled like an old English tavern. Evidently, it was due to lack of circulation / air that wasn't yet either turned-on or moving within that section of the boat (this was within the hallways). 30minutes later, it was gone. Rust around quite a few spots on the ship, but mainly where the old gold-accented finishes were within my stateroom. Made it feel older for sure and after the smell minutes early in the halls, I was not Enchanted lol. NOTE: This ship is going back for an ENTIRE new overhauling in early 2016 and I Knew this ahead of time. Third night there, I finally got to spend some time at the Schooner Lounge. Wow. How swanky, mellow... it was great for after our 8PM dinner. Arrived around 11PM and enjoyed a drink I had picked up from a bar elsewhere. Tipped the piano man all night until around 12:30PM, which was when I heard the bar tender mention last call. Was not impressed that my simple drink order was refused (1oz of scotch over ice), though it was not yet 1PM, which the Bar Tender used as the rational for not serving. My lady friend who was still walking-up however was served as I sat and awaited her come over to my side of the bar. When I and two others (a male and female) brought this up to the Tender, he said "No More ...It's after 1AM!" When I asked him if my watch was incorrect since it read 12:46, he said "I'm not serving you and that's it." My lady friend and I walked away soon after I asked for his name and spoke to his Manager from my stateroom at 12:51AM). His Manager advised me of their policy and that everything (and other things I will not mention on this forum) were technically done out-of-policy and "he should not have done any of that." This didn't ruin the trip, but certainly ruined the night and my impression of the company image, which I thought was there to serve you and make you feel completely comfortable (within reason). Read Less
Sail Date: December 2015
sailing from port canaveral, this was my 7th cruise aboard royal carribbean and the first for my partner. we were excited to explore cococay as well as Nassau on our long weekend off. food: mediocre at best. the vegetables were quite ... Read More
sailing from port canaveral, this was my 7th cruise aboard royal carribbean and the first for my partner. we were excited to explore cococay as well as Nassau on our long weekend off. food: mediocre at best. the vegetables were quite good. meat: meh. fish: generally meh, except for the cocktail shrimp which were quite good. no one ever asked how the food was, no one fixed the issue when they slathered my steak with bitter and didn't have any butter on my baked potato. for the two of us, the continually brought 8 rolls per meal (not a complaint, just sign of lack of personalization). constant emails and notifications of their drink program. it would've cost us MORE money to go with the program than buying drinks ala carte. the slow table service was pitiful, mixed with the mediocre food, it was bad overall. the portions are SMALL. a manager came over on night 3 (all 3 dinners at my fair lady), asked how things were, I explained, he said he would look into things and make sure our third night was better...he apparently forgot to make a note of it as the third night was just as bad. note: the coffee? meh. air2sea: an absolute joke. AVOID. while on the phone, I locked in a rate for round trip air tickets, only to have the system not be able to save. each time this happened (3), the fate would go up $20 or more per ticket. my final cost? an extra $200 than where I started in the phone. the transportation to port canaveral is NOT included, costing $75/person. there was no information about where to meet the shuttle, confusion amongst the staff about who had signed up, and no communication from the program. I never spoke with the same person twice, and despite calls to speak with managers, only one called and said "sorry for the inconvenience, but there's nothing I can do". staff: generally nice. staff were singing Christmas songs on the main stairwells; it reminded me of homeless in the street singing for change. note to RCI: stop this, please, it's pitiful. managers? meh. we had a manager in the windjammer restaurant who told us we needed to get up that they needed to clean..didn't ask how the food was or how we were, talked to us like lowly staff members. note to RCI: fire him. if he talks to customers like that, he treats his staff worse. a positive light in an otherwise bad experience? Lina, from Ukraine, in the windjammer restaurant, was the ONLY person (besides manager from night 2) to ask how the meal was. 1 person. note to RCI: customer service is king, you failed at this. topi: entertaining, he gets a thumbs up. on a final note: hypoallergenic jewelry is an important term to learn, it doesn't mean I'm allergic to gold or diamonds. accommodations: meh. toilets didn't flush about half the time. the "suite" was cramped (we had balcony on 7th floor). shower curtain met water out during every shower. programs repeated every day. ESPN, good thing. fine overall. big issue? on day 2, the smoke alarm signaled someone to come to the room. the lady who came to check didn't think knocking on the door of the bathroom before barging in. not to RCI: barging in the bathroom without knocking while someone is IN the bathroom is a bad thing. please train staff accordingly. an apology would be nice too for the violation of privacy: none was given. we missed cococay due to "turbulent waters" on day 3. that was disappointing, but since RCI can't control the weather, we can't really blame them. it just adds another notch in an otherwise poor experience. Note to RCI: I have been a loyal passenger for ~15 years. if this is how you treat loyal, you will continue to lose loyal customers, like this one. I'd much rather pay the higher rates for decent customer service than feeling like a burden like you made me feel. Read Less
Sail Date: November 2015
My husband & I are experienced cruisers & we decided to plan a family reunion with our two sons & their families on a cruise ship. One of our daughters-in-law had never cruised & preferred to try a short cruise, so we chose ... Read More
My husband & I are experienced cruisers & we decided to plan a family reunion with our two sons & their families on a cruise ship. One of our daughters-in-law had never cruised & preferred to try a short cruise, so we chose Royal Caribbean's Enchantment of the Seas with very low expectations. Our group consisted of 2 seniors, 4 adults & 3 children ages 4,5 & 7. We stayed at the Hampton Inn in Titusville, FL the night before the cruise & found it very convenient & pleasant, about a half an hour drive to the cruise port. They also offered discount parking coupons for pier parking. Embarkation was very quick & pleasant, we boarded about 11:30am. Halls to the cabins were closed, so you couldn't drop anything in your room. Cabins were available about 1:30. Windjammer café was very busy & crowded, we chose to avoid it for the rest of the cruise. However, food was good & very large variety to choose from. Found the Park Café in the Solarium much better for breakfast & lunch & late nite snacks. The ship was in surprisingly good shape, clean & well maintained. Activities on board were very well run & there was truly something for everyone. Saw other reviews that claimed things were closed or unavailable, we did not find this at all. Climbing wall & trampoline were open with none to minimal lines. Ben & Jerry's was open. Our children enjoyed the Ocean Adventure Club, lots of fun activities for all ages. Service was excellent throughout the ship. Friendly staff, no hounding you for drinks, etc. Dinning Room was also excellent both in service & food. We were able to reserve a cabana on Coco Cay & we highly recommend this. Suite passengers get first dibs in these, but if you go the shore excursion desk as soon as you get on board you can get on the waiting list. The cabana's are not directly on the beach, but they do provide a nice shaded safe place to leave your stuff, have a wonderful buffet lunch, welcome drink, bottle of champagne, 4 large bottle of water & ice, plus comfortable lounge sofa & chairs. 2 sets of snorkel equipment & unlimited swim mats are also provided. Our confirmation did say up to six occupants, but we had no problem with our group of 9 in one cabana. There was some seaweed along the shore, but the water was clear, warm & had lots of tropical fish you could see even without snorkeling. In Nassau, our sons took the ships excursion on a glass bottom boat & really enjoyed that experience. We just walked around the town & went to the straw market. The mix of passengers was quite extensive, friendly & all age groups. There were a few drunks in the pool area, but they were easily avoided. Disembarkation was also easy & well organized. Our one son & his family took the bus transfer back to the airport & he said that went quite smoothly also. All in All a Great Family Cruise. Read Less
3 Helpful Votes
Sail Date: November 2015
I've been on how many Royal Caribbean cruises, but this one was terrible. I will never go on another ship that is less than 5 stars. This ship Enchantment of The Seas, in my opinion, does not uphold the standard of Royal Caribbean. ... Read More
I've been on how many Royal Caribbean cruises, but this one was terrible. I will never go on another ship that is less than 5 stars. This ship Enchantment of The Seas, in my opinion, does not uphold the standard of Royal Caribbean. I would never go on the ship again even if it was free. FIRST THE GOOD: * Our cabin attendant was very sweet & attentive. * fresh fruit was ripe * soft , comfortable clean sheets * fast embarkation * nice employees processing lines quickly for disembarking THE BAD: * bed was sagging * the toilet in the stateroom bathroom constantly smells like urine even though I saw the cabin attendant clean it with sanitizer. The smell goes away after he cleans it and is back 5 hours later. Maybe a problem with the ship septic system. * Rooms in the 3660-3674 are next to the ships commercial laundry where you'll hear noise going all night. It's also next to the employee stairway which is constantly being used -door slamming & impossible to get sleep. Must also be near a kitchen because we were woken up smelling bacon cooking every night at about 1 a.m. Then at 6am going into port, the engine, anchor chains clammering, propellers, gangway set up, will jolt you frightfully out of your sleep & you'll never be abel to get back to sleep. This is the noisiest room I have ever had in my life...just crazy! I guarantee you if you get one of these rooms you'll be in guest services in 60 seconds. * old yellowing fabric shower curtains are just gross. * the ceiling vent in the stateroom was covered thick with dust. the perimeter carpeting shows visible thick dust, the room need to undergo a deep cleaning. * bathrooms in the main public areas are dirty and look dated, needing many small repairs & detailing. Toilets smell. The handicap bathroom next to the Windjammer dining room had no soap. I mentioned this twice to management and they did nothing the entire cruise. *The food was terrible. Similar to hospital food. The food in the main dining room is without imagination, and the desserts fail to please. If you like good, rich chocolate desserts, forget it you will not find them here. The scallops in garlic sauce were tiny as little pearls. Six of them could fit on a tablespoon. The entire table was laughing. the food is very repetitive in both the Windjammer and in the main dining room. No ice sculptures, no fruit baskets, no butter sculptures, no foo foo at all! Very disappointing. * there is no 24-hour food cafe on this ship, and the limited hours of the tiny Park Cafe (open when the wind jammer and the main dining room are closed) offers very little selection and dried out sandwiches. Not to mention that the ice machine was broken and there is no mention of sugar free drink options on the ship such as crystal light etc. * All plastic plants In the atrium is absolutely an eyesore. Old & discolored, they are completely an eyesore & a blight to the Royal Caribbean name -completely unacceptable for a company that considers itself to have a luxury cruise ship! The solarium was too warm & when the sun comes in, it heats up the plastic plants and they smell. The solarium is also dirty. * shops had very little merchandise to sell. * their private island, Cococay has little shade & Royal Caribbean charges $20 to rent their beach umbrella for the day! They should provide shade comfort to their guests for free. COMPANY ALLEGEDLY WITHOLDING OF EMPLOYEE TIPS: Aother very concerning issue I am reading online regarding Royal Caribbean is a new company wide policy allegedly they withhold tips from their employees if employee feedback ratings are 92% or less. Already, we all know the dirty little secrets of the cruise industry is to underpay foreign employees but withholding ANY tips for any reason - that guests have left for service people specifically - is unacceptable and employee abuse. Therefore, I always tip employees in cash! Read Less
2 Helpful Votes
Sail Date: October 2015
We love Enchantment of the Seas and are sorry to see it move to the Miami port. One of our favorite parts of the ship is the Solarium - an indoor area of (mostly) glass that has a pool and two hot tubs and is just for adults. Be sure to ... Read More
We love Enchantment of the Seas and are sorry to see it move to the Miami port. One of our favorite parts of the ship is the Solarium - an indoor area of (mostly) glass that has a pool and two hot tubs and is just for adults. Be sure to check out the Park Cafe that is inside. They have some different food options that we enjoyed. The cruise director, Marc Walker, is switching to Majesty but we enjoyed the ship and him so much that we took another cruise on Enchantment in January 2016! We had two outside cabins on the 2nd deck. They were a nice size and it was good to have some light. In January, we had an indoor room across the hall. It was much smaller but still nice enough. Everything functioned well - no complaints. Because we were at the front of the ship, we did spend quite a bit of time walking but I'm not sure I would pay extra just to be in the middle of the ship. Dinner service was great and we thought they had better food than many of the ships we've been on. If you like beef, BE SURE to order the Sliced Beef Tenderloin at dinner. Love it!! Our wait staff were awesome. They even remembered us when we came back on the ship 3 months later. For a smaller ship, there are tons of activities. The Love & Marriage game is always funny. It's amazing the things couples will share! The other evening shows were always good although the "family-friendly" comedian that was on our January cruise wasn't really family-friendly. At Nassua, we went to Junkanoo Beach. It was free and we figured it was worth a try. Although the beach sand could be a little cleaner, the water was pristine. My son snorkeled and he saw more fish than at Coco Cay. We bought chairs and drinks from the bar at the entrance. The guys who helped us were awesome, very friendly, and helped us get a taxi ride back to the ship. Be sure to negotiate what you pay in the Bahamas. The driver wanted $16 but I only had $10 cash. He took it - good money for him since it was a 5 minute drive to the ship. Read Less
Sail Date: October 2015
Let me start out with the good things about this ship: Getting on the ship was quick and easy, and my husband and I loved the fast process. My Fair Lady dining was an awesome experience and the food was delicious. I enjoyed how they ... Read More
Let me start out with the good things about this ship: Getting on the ship was quick and easy, and my husband and I loved the fast process. My Fair Lady dining was an awesome experience and the food was delicious. I enjoyed how they allow you try as many options as you'd like and the wait staff made you feel like royalty. The room attendant from Nicaragua (I forgot her name) was awesome and made sure that our room was cleaned often and fresh linens and towels were always brought in. The art auction was fun and Mark the cruise director was fun and entertaining. The comedian they had for the comedy nights was pretty good also. Now for the bad stuff: The food: The Windjammer buffet was always lacking. Breakfast is the absolute worse! I stood in line for an omelet for almost 25 minutes only to get to the chef for him to tell me that there was only ham and cheese available for the omelets. They could have notified those in line that the options were limited. By this time they were putting away all the food in the buffet but there were still 15 minutes left for breakfast! Furthermore, the waitstaff at the Windjammer always seemed hurried, unexcited, and acted as though they hated their jobs. The late night snacks were always dry and unappetizing. Nassau: Horrible. Everywhere we went, people were directing us to the best beach on the island "Cabbage Beach". It was easy enough to get the $4 boat taxi to Atlantis but once we arrived we had to walk for 20 minutes to get to the beach. Not too bad but the directions were a bit sketchy so I highly recommend taking the car taxi which is the same price per person. The beach was horrible, unexciting, and offered no watersports which was because of the large waves. Atlantis is very expensive so fill up on the ship and tough it out until you get back on board unless you want to spend $40 on a dinner that is served in what looks like kid portions. CoCo Cay: The barbecue on the beach was delicious but the beach was full of seaweed and intimidating looking tropical fish. Again no water sports were available - but this is not RC's fault. The tendering process could have been better organized as the line went from the door and up four flights of stairs. It wasn't until we got down to the door to get on the tendering boat that we realized they were allowing people who had come down the elevators to merge the line. Almost everyone we spoke to was highly disappointed in the cruise experience. We have made up our minds to avoid this ship at all costs next time we book. Read Less
Enchantment of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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