2 Orlando (Port Canaveral) to Bahamas Disney Dream Cruise Reviews

would be, but several things happened.that really left us feeling bad about our much anticipated vacation. I would like to first say the ship, stateroom, and services were great. We are a family of 5, and our verandah accommodations ... Read More
would be, but several things happened.that really left us feeling bad about our much anticipated vacation. I would like to first say the ship, stateroom, and services were great. We are a family of 5, and our verandah accommodations never felt cramped. Disney thought of everything in terms of storage and sleeping bunks, 2 sinks, etc. This exceeded my expectations. The food and restaurant experiences were also very good (albeit every dinner seemed to go on 30-45mins longer than we would have liked). The servers work hard but we were left closing the place each night! They were great about my gluten sensitivity, and my children's overall pickiness. Generally I wouldn't complain about the dining experience. Now comes the bad stuff: My 13 year old and my 6 year old enjoyed the kids clubs. My 10 year old however did not. The Oceaneer clubs were listed for ages 3-12, however my 10 year old daughter felt very out of place there and that most of the activities were geared towards the younger kids. It was explained to us that she could go to the tween club (with my 13 year old), but there she felt too young and that the older kids were all wondering why she was there too. I did not feel the staff did much to make her feel welcome at either of the clubs. The real reason I could not recommend this trip to others, is for the experience we had at the Disney owned island, Castaway Cay. What started out as a lovely day (we rented kayaks/paddle boats and really enjoyed the BBQ), ended in every parent's worst nightmare. My two younger children were missing for approx. 90mins and the procedures the employees carried out in securing and assuring us their safety were deplorable. My children were found by the Disney staff and brought to a secure location within 20mins of us knowing they were lost. What was totally LUDICROUS was the lifeguards did not know this procedure, and they kept my husband and I, in a total panic and had us searching in the vicinity for the 90mins or so until we were told where they were. I had every horrible thought of abduction in my mind during this time. Thank God they were safe in the end, but what else is horrible is the way my 10 year old was again treated by the staff. She could describe exactly where we were located, and kept telling the caretakers, but they dismissed her and kept saying that "the lifeguards would be looking for us-her parents!"She was as upset as we were at our reunion. When we got back to the boat, all of us a bit frazzled we spoke to Guest Services. There the man nicely registered our concerns, but my husband and I were truly left feeling like they didn't really care to do anything different/improve the training of staff etc. The guest services rep listened, but I don't know what the follow through will be to avoid the situation for other families. I even carefully wrote out on our evaluation at the end of the trip; that we had a bad experience and I would like a representative from Disney to contact us further. It's been a week now, and still nothing. So in the end, I can only convey I was disappointed in our expensive trip that we all had looked so forward to. I really hoped it would offer fun and relaxation for all the members of our family, and honestly I and my 10 year old, still have anxiety over what we experienced. We definetly won't be looking to Disney for any vacations again.I really wish I could have just said the Disney cruise was everything I read and hoped it Read Less
Sail Date April 2016
It started with no porters at the pier. I dropped off my family and went to park the car. When I got back to the curd they were still there. Our luggage was taken by porters. However we were not allowed in the terminal. So we were sent to ... Read More
It started with no porters at the pier. I dropped off my family and went to park the car. When I got back to the curd they were still there. Our luggage was taken by porters. However we were not allowed in the terminal. So we were sent to stand in line in the parking structure. An hour later when we were allowed in the terminal we were glad that it was air conditioned. We were given a number three boarding card. Once boarding started people just crowded the entrance. There was one person there but he did not check the cards so anyone could enter and probably did. When we first walked on the ship we noticed how large and wide open the atrium was. It turned out it was the main area to have your photo taken with characters. Unlike the theme parks you usually had to wait 30 minutes to take photos. When photos are taken they scan your card so they know where to place your photos. You then go to your book and the printed photos are there for you to choose from. Because of the high cost of the cruise we selected an inside cabin with a virtual port hole. It had a camera outside so you could see what is outside in that location if you had an ocean view cabin. Not very often Disney characters would float by the window. The cabin had two bath rooms. One with a tub and sink and one with a sink and toilet. There was not much closet and drawer space for the three of us. For dinner we ate in three different dining rooms with the same staff each night. We did not care much for the food in the main dining room. The dining room you are assigned the last night of the cruise is where you had breakfast. If you had early seating at dinner you had to eat the early seating for breakfast. If you had late seating you ate the later breakfast before you left the ship. The shows in the main show room were not up to the usual Disney productions. We really expected more. There is also a movie theater that shows first run movies. Soda is free most places on the ship. However near the two theaters you had to pay for them. Most places on the ship that has free soda are the fountain type drinks. They were not mixed very well. I would have preferred a can soda. On the lido deck the buffets had many food options. Like I mentioned before the food was nothing special. The pool area was always crowded. Like all cruise lines. The aqua duck ride was fun. Not as good as a good water slide. The ship was nice. It had many different wall arts that would come to life once in awhile. The adult areas were the only place you could go without hearing a Disney song being played. There were two pay extra to eat dining rooms. One was $25 per person and the other was $75 per person. There were the usual gift shops on board with many Disney items. Our twelve year old spent many hours in the “Edge” for passengers his age. We made two ports of call. Nassau and Castaway cay. Castaway cay had a lot of free food. There are many beach things you can pay for or just have a free beach day. It was a cruise and we had a good time. The ship was nice. The service was as good as other lines. The food was not. We expected much more form Disney. I guess we expected too much. The price was so much more than our other cruises so we expected more and did not get it. Read Less
Sail Date July 2014
Disney Dream Ratings
Category Editor Member
Cabins 3.0 4.7
Dining 4.0 4.2
Entertainment 5.0 4.6
Public Rooms 4.0 4.7
Fitness Recreation 4.0 4.2
Family 5.0 4.2
Shore Excursion 4.0 4.1
Enrichment 3.0 4.2
Service 5.0 4.6
Value For Money 5.0 3.9
Rates 2.0 3.7

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