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5 Disney Orlando (Port Canaveral) Cruise Reviews

To start, I have cruised DCL before and it was excellent. I have been to WDW yearly since I could afford it and I will continue to do so, I have never experienced any issues at WDW and the service and experience has always been faultless. ... Read More
To start, I have cruised DCL before and it was excellent. I have been to WDW yearly since I could afford it and I will continue to do so, I have never experienced any issues at WDW and the service and experience has always been faultless. It is with regret when I say the same cannot be afforded to DCL. It is even more so, in the response to my complaints that I felt even more let down and disregarded as a customer, to the point that I will never sail DCL again. To summarise, we had a rough crossing - no fault of staff whatsoever. There is nothing that can be done to help this, I understand that. The concern I had above all else was the lack of communication of this weather from the bridge, to staff, and finally to guests. There was a point in our crossing, a particularly rough night, a lot of passengers were sick and scared - not a single member of staff crew had had any communication from the bridge. They would literally say 'I don't know, they aren't telling us anything'. They did not know what was happening nor could they tell us what to expect. Weather is unpredictable, I get that but this to me was a real concern - it made me feel like there was something being kept from guests, as well as staff about the safety of the crossing. This may not have been the case but communication was incredibly poor and in turn made me lose faith in DCL as a safe vacation option. In reporting this back I have had zero explanation from DCL, not even an understanding of my concern I have simply been told 'We can't help the weather' -completely misunderstanding my complaint entirely and basically told to go away, we aren't going to do anything further about this. Safety of my family is my main concern when travelling and for this reason alone I will never sail DCL again. This cruise was a stark contrast to the quality of service experienced in both WDW and our previous DCL cruise, including food quality, staff competence and attentiveness. Of course, there were exceptions and we did meet some excellent staff, but this was greatly overshadowed by the disappointing service in other areas - again a concern which was never addressed. This was our honeymoon cruise with a 1 year old baby - understandably this type of gesture is never guaranteed but our honeymoon was never recognised by any staff and we did not receive any of the Disney 'magic' I had experienced so much of in WDW such as badges, congratulations etc. We got married at WDW just prior to the cruise and the contrast was such a bump back down to earth, we had hoped for the opposite after getting married! As I said there were positives, but the safety of my family cannot be something I ignore and the response I received from DCL to my concerns was quite frankly shocking and a customer service response I have never, ever encountered before - my concerns were literally ignored, or changed into something I had not actually said, misunderstood and trivialised - not that I have had to complain often!! So sorry DCL, I will be choosing RCL next time. Read Less
Sail Date May 2016
would be, but several things happened.that really left us feeling bad about our much anticipated vacation. I would like to first say the ship, stateroom, and services were great. We are a family of 5, and our verandah accommodations ... Read More
would be, but several things happened.that really left us feeling bad about our much anticipated vacation. I would like to first say the ship, stateroom, and services were great. We are a family of 5, and our verandah accommodations never felt cramped. Disney thought of everything in terms of storage and sleeping bunks, 2 sinks, etc. This exceeded my expectations. The food and restaurant experiences were also very good (albeit every dinner seemed to go on 30-45mins longer than we would have liked). The servers work hard but we were left closing the place each night! They were great about my gluten sensitivity, and my children's overall pickiness. Generally I wouldn't complain about the dining experience. Now comes the bad stuff: My 13 year old and my 6 year old enjoyed the kids clubs. My 10 year old however did not. The Oceaneer clubs were listed for ages 3-12, however my 10 year old daughter felt very out of place there and that most of the activities were geared towards the younger kids. It was explained to us that she could go to the tween club (with my 13 year old), but there she felt too young and that the older kids were all wondering why she was there too. I did not feel the staff did much to make her feel welcome at either of the clubs. The real reason I could not recommend this trip to others, is for the experience we had at the Disney owned island, Castaway Cay. What started out as a lovely day (we rented kayaks/paddle boats and really enjoyed the BBQ), ended in every parent's worst nightmare. My two younger children were missing for approx. 90mins and the procedures the employees carried out in securing and assuring us their safety were deplorable. My children were found by the Disney staff and brought to a secure location within 20mins of us knowing they were lost. What was totally LUDICROUS was the lifeguards did not know this procedure, and they kept my husband and I, in a total panic and had us searching in the vicinity for the 90mins or so until we were told where they were. I had every horrible thought of abduction in my mind during this time. Thank God they were safe in the end, but what else is horrible is the way my 10 year old was again treated by the staff. She could describe exactly where we were located, and kept telling the caretakers, but they dismissed her and kept saying that "the lifeguards would be looking for us-her parents!"She was as upset as we were at our reunion. When we got back to the boat, all of us a bit frazzled we spoke to Guest Services. There the man nicely registered our concerns, but my husband and I were truly left feeling like they didn't really care to do anything different/improve the training of staff etc. The guest services rep listened, but I don't know what the follow through will be to avoid the situation for other families. I even carefully wrote out on our evaluation at the end of the trip; that we had a bad experience and I would like a representative from Disney to contact us further. It's been a week now, and still nothing. So in the end, I can only convey I was disappointed in our expensive trip that we all had looked so forward to. I really hoped it would offer fun and relaxation for all the members of our family, and honestly I and my 10 year old, still have anxiety over what we experienced. We definetly won't be looking to Disney for any vacations again.I really wish I could have just said the Disney cruise was everything I read and hoped it Read Less
Sail Date April 2016
Cruise date was 7/15 to the eastern Caribbean. I am a veteran cruiser of 16 previous cruises of various companies and itineraries, and I have a feel for what is good and what isn't when it comes to cruising. We booked this ... Read More
Cruise date was 7/15 to the eastern Caribbean. I am a veteran cruiser of 16 previous cruises of various companies and itineraries, and I have a feel for what is good and what isn't when it comes to cruising. We booked this cruise a 13 months prior to sailing, no visit from the upgrade grade fairy even though we booked substantially far in advance. Boarding was the typical hurry up and wait routine. The rooms were ready by 1:30 p.m. Can't say enough about the room stewards, they work hard especially on the day before and on the day of embarkation. The stateroom was nice, we had a balcony and it was nice and well kept. Food has improved from our last and only other Disney cruise (Wonder). Food has improved over the last cruise with Disney, but is still average when comparing with other cruise lines that cost less. I must say I was constantly reminded on a daily basis by our waiter of how great his service was and the importance of receiving an excellent rating. Excellent? Not really, but adequate. Entertainment was again very good. Disney productions were above the industries average. On this Disney cruise, we found ourselves searching for things to do. I guess my biggest issue with Disney Cruise Line is the affordability. I basically paid double the cost of my previous eastern Caribbean cruise with a very well respected cruise line. On top of the basic fair there was the shops, the port tours and other amenities that were not included in the cost of the cruise were very high. Ship was very crowded, made it difficult to enjoy sail away and Pirates Night. Elevators were always full to the point of having to wait for another to arrive. The tour desk staff left a lot to be desired, it seemed as though the personnel that staffed the desk were at the dentist about to have a tooth pulled, not overly friendly. There understanding or lack of kept them from giving us an adequate description of the tour we booked. It was very sub-par for the cost. Recommendation? Book with RCI, Princess or Celebrity and save yourself enough money to finance another cruise. Read Less
Sail Date July 2015
We did our research, planned for pirate night, (which was fun) and even check out all the things to do at each port. The room was the highlight, as it was more spacious than we expected. Pros: Room, weather, staff Cons: Food, ... Read More
We did our research, planned for pirate night, (which was fun) and even check out all the things to do at each port. The room was the highlight, as it was more spacious than we expected. Pros: Room, weather, staff Cons: Food, activities, general "fun" feeling nonexistent My biggest complaint would be the "activities" on previous cruises on Royal Carribean and Princess, we have found ourselves without enough time to join all the activities we wanted. On this Disney cruise, we found ourselves searching for things to do. The kids activities consisted of Coloring Pages (ie. Make your own pirate treasure= coloring Captain Hook or Peter pan) It seems that Disney expected everyone to be entertained by the constantly running movies on the pool deck, screens in the kids clubs & on demand in your room. Speaking of pools: I rarely saw children actually swimming, they were either idling in the water staring gape mouthed at the movie screen of the pools were so crowded they couldn't swim. Character appearances were scheduled at awkward times and regardless of the lines, they ended when scheduled so you're left with a very sad child or two. We skipped them after 2. The food was so bland, and repetitive. Cabanas offered the exact same fare every morning: Eggs Benedict (Loraine) pancakes, cereal, reheated rubbery bacon, fruit. The omelette were preprepared and only 2 varieties (your average holiday inn type) Dinner was no different in the rotating restaraunts: chicken w/lemon, steak, and starch. For the cost of the Disney cruise I expected high caliber everything. My expectations far exceeded the reality. We decided for the same cost we could go to an all inclusive resort and sit on the beach and have $$$ left over. Royal was 1/3 the cost and we had 100% better experience with everything comparatively. Skip it Read Less
Sail Date January 2015
It started with no porters at the pier. I dropped off my family and went to park the car. When I got back to the curd they were still there. Our luggage was taken by porters. However we were not allowed in the terminal. So we were sent to ... Read More
It started with no porters at the pier. I dropped off my family and went to park the car. When I got back to the curd they were still there. Our luggage was taken by porters. However we were not allowed in the terminal. So we were sent to stand in line in the parking structure. An hour later when we were allowed in the terminal we were glad that it was air conditioned. We were given a number three boarding card. Once boarding started people just crowded the entrance. There was one person there but he did not check the cards so anyone could enter and probably did. When we first walked on the ship we noticed how large and wide open the atrium was. It turned out it was the main area to have your photo taken with characters. Unlike the theme parks you usually had to wait 30 minutes to take photos. When photos are taken they scan your card so they know where to place your photos. You then go to your book and the printed photos are there for you to choose from. Because of the high cost of the cruise we selected an inside cabin with a virtual port hole. It had a camera outside so you could see what is outside in that location if you had an ocean view cabin. Not very often Disney characters would float by the window. The cabin had two bath rooms. One with a tub and sink and one with a sink and toilet. There was not much closet and drawer space for the three of us. For dinner we ate in three different dining rooms with the same staff each night. We did not care much for the food in the main dining room. The dining room you are assigned the last night of the cruise is where you had breakfast. If you had early seating at dinner you had to eat the early seating for breakfast. If you had late seating you ate the later breakfast before you left the ship. The shows in the main show room were not up to the usual Disney productions. We really expected more. There is also a movie theater that shows first run movies. Soda is free most places on the ship. However near the two theaters you had to pay for them. Most places on the ship that has free soda are the fountain type drinks. They were not mixed very well. I would have preferred a can soda. On the lido deck the buffets had many food options. Like I mentioned before the food was nothing special. The pool area was always crowded. Like all cruise lines. The aqua duck ride was fun. Not as good as a good water slide. The ship was nice. It had many different wall arts that would come to life once in awhile. The adult areas were the only place you could go without hearing a Disney song being played. There were two pay extra to eat dining rooms. One was $25 per person and the other was $75 per person. There were the usual gift shops on board with many Disney items. Our twelve year old spent many hours in the “Edge” for passengers his age. We made two ports of call. Nassau and Castaway cay. Castaway cay had a lot of free food. There are many beach things you can pay for or just have a free beach day. It was a cruise and we had a good time. The ship was nice. The service was as good as other lines. The food was not. We expected much more form Disney. I guess we expected too much. The price was so much more than our other cruises so we expected more and did not get it. Read Less
Sail Date July 2014
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