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2 Helpful Votes
Sail Date: January 2017
After several months of stress my husband and I needed a small get away and we booked a last minute cruise with Disney. We had an amazing time and the Disney cruise line lives up to high Disney Standards, from the ease of boarding, to our ... Read More
After several months of stress my husband and I needed a small get away and we booked a last minute cruise with Disney. We had an amazing time and the Disney cruise line lives up to high Disney Standards, from the ease of boarding, to our stateroom, to the food and entertainment, it was amazing. Disembarking in Nassau was easy. There were many excursions to choose from. It was a little disappointing not to be able to visit Castaway Cay the next day, due to the weather, but they made up for it with other on board activities for the day. Leaving the ship was so organized and easy also. All in all a wonderful experience and we would happily recommend and return for another trip to another destination. My one complaint and something would discourage people from doing was our experience at Remi's. We were doing an early celebration for our anniversary and decided to upgrade one of our meals for the experience of Remi's, an upscale french restaurant on board ship. My husband and I are not strangers to upscale, 4 star restaurants. It's not a habit, but we do it a few times a year for special celebrations. We have never before been so uncomfortable as we were here. Every turn was another attempt to upsell the dinner. Mind you we had already paid another 180$ for the 2 of us on top of the allotted nightly dinners to do this. We had planned on spending more as we knew that wine wasn't included with the meal. The awkwardness started by the choice of caviar and cheeses, then wine pairing for dinner, then trying the special truffles that they had you smell in the box and then the cheese cart after the entrees. Each was an extra 50+ to the meal. Each time we turned something down, we were made to feel awkward and looked down on. It really dampened the experience. On top of that, the portions were even smaller than usual for this caliber of a restaurant. We left hungry and ended up going to the buffet after the Pirate celebration and firework show! I have dined at the French and Canadian restaurants in Epcot. I have dined at Be our Guest and at Cinderella's Royal table for dinner in the Magic Kingdom. We were always treated first rate and never uncomfortable. This was a very new and very disappointing experience. Read Less
14 Helpful Votes
Sail Date: December 2016
We chose this cruise for our 2 children! There were six of us (2 grandparents, my husband and I plus 2 kids- 9&11. We had a midship room with verandah! It was wonderful for us with plenty of room. We were on deck 7- highly ... Read More
We chose this cruise for our 2 children! There were six of us (2 grandparents, my husband and I plus 2 kids- 9&11. We had a midship room with verandah! It was wonderful for us with plenty of room. We were on deck 7- highly recommend the floor. We could take the steps or elevators. Comfortable and great location :) The food and entertainment were amazing. The ship was beyond clean every place you go. There is not a pool for swimming if you're larger than your average 3 year old. If you're looking for a pool to excercise or lap lanes- you will not find it here. You can sit in the pool and watch a Disney show at pretty much anytime during the day. The pirate night was awesome and priceless to see the kids watch the night show in amazement. Memories for a lifetime. We can't wait to book our next trip! Read Less
10 Helpful Votes
Sail Date: December 2016
My family had stayed on the Disney Wonder a few years back and my mom and sister loved the experience, the little attention to detail only Disney can do to make the trip magical. After 6 years we booked to go on the Disney Fantasy because ... Read More
My family had stayed on the Disney Wonder a few years back and my mom and sister loved the experience, the little attention to detail only Disney can do to make the trip magical. After 6 years we booked to go on the Disney Fantasy because of the warm weather in the Caribbean, being able to visit the Disney private Island of Castaway Cay and try out the Aquaduck! The price was very expensive and as much as I tried to convince on going on one of the big boats on the RCL it was Disney or nothing for my mother and sister. The embarkation was a bit hectic has someone had fallen ill in the cruise before us at Castaway Cay and caused the boat to arrive 3 hrs late. It caused a ruckus with no shuttles going to the port. We arrived an hr later than expected but Disney made up for the delay with making the process as speedy as could be. We got bonus lanyards because we were castaway members (previous guests) The buffet area at cabanas had a wide selection of food and made us feel a lot better. The 3 different dining areas were beautiful (my personal favourite was the animators palette due to the cool interactions and images shown on the walls. Unfortunately we didn't get to speak to Crush on the first time dining there because I had booked for us to eat at Remy's. The experience was like nothing else.. I wouldn't do it every day but it was nice to dress up and be treated like VIPs. Every dish had plate covers and we had about 3-4 servers serving us at any given time. About 8 courses or so and the chef would come out to see how we were doing. Fantastic treat for my parents. My husband and I really enjoyed going on the aquaducks and experiencing the beautiful lounges on offer. I really thought Sky line was very romantic. I'm not Disney obsessed as a lot of the other cruisers are but I was happy to see my favourite characters Pluto and Donald around and taking pictures with them. It was my husband's first cruise and he really enjoyed the food. I laughed when he asked if we were going to Cabanas for evening meals since he didn't know anything about the nice plated dinners cruises usually provide. What really excited him was we got to watch Rogue one Star Wars premier on the boat at 12:01am on the 16th December onwards. It was pretty cool to watch it as it opens across the country. I enjoyed watching Dr. Strange and Moana on the boat too. Something that no other cruise line can boast to do since Disney owns Marvel and a lot of other entertainment companies. I liked the live Disney cast performances but they had used the same variety act on this cruise (2 different jugglers) which made it a bit repetitive. They should avoid doing that in future. I liked we had an adults area but the teenager's pool area at the front of the boat was always empty and wasted on them. Might as well let the adults take that part over. We did the mickey mouse detective angeny around the ship. Fun way to spend some time exploring the boat and interact with the cool artwork that comes to life and makes you do tasks to solve mysteries. I wish I had some more time to take the boat tour but unfortunately missed it. Great family trip but once you've done Disney Fantasy it's good to try out other boats. I look forward to try out RCL and Celebrity at some point. Having seen the fireworks performance on the west coast with the Disney wonder, I found this one to be short and less spectacular. They used Captain Jack Sparrow for most of it. Maybe it was because this was my second cruise with Disney but I felt the see ya real soon and other performances lacked enough characters compared to the first time. I like my head waiter Stefanos from Greece a lot but Carlos the assistant waiter was forgetful and not as attentive. these 2 waiters would follow us in to the 3 different dinging rooms for each night so they know your preference and get to chat with them more) Some of the other waiters on the boat that we dealt with during the day was very nice. Read Less
18 Helpful Votes
Sail Date: October 2016
My daughter asked her Papa and I to join her and our three grandchildren on the kid's first cruise. My husband and I have sailed on 18 cruises...Alaska, Hawaii, South America, and every cruise to the Carribean. We took one cruise on ... Read More
My daughter asked her Papa and I to join her and our three grandchildren on the kid's first cruise. My husband and I have sailed on 18 cruises...Alaska, Hawaii, South America, and every cruise to the Carribean. We took one cruise on a ship out of Puertio Rico doing two back-to-back 14 day cruises. One whole month in Paradise. We love cruising. We had grown up watching Walt on nine inch tvs. How we loved Walt and the Mickey Mouse Club.. When our girls were growing up we took them to Disneyland. We took them to Disney World. We flew our daughters, their spouses, and our six grandchildren for 7 days at Disney's New Orleans resort and Disney World park. I never expected Walt to ever disappoint us. Yet, he did. I would never take this cruise line again. We left Cape Canaveral and our first day out I felt concern. We diverted to Miami after a gentleman took a serious fall down the main marble stairway. Critically hurt, when I saw a rescue boat arrive beside the boat to remove him from the ship, I realized that there was no helioport onboard. On two cruises, we saw people choppered out after serious health conditions. After a career in medicine, I could not help but think of that critical hour window of time which happens with critical medical conditions. The trip was great...really great for young children. Our grandchildren, aged 9, 12, and 15 enjoyed their first cruise. Yet, they spent most of the time at our side. They tried the children activities the first day, but did not like the activities. So they played miniture golf and used the amazing water slide a lot. The food onboard was inferior to the ships we have cruised on. It came to the table cool..not hot. Three nights I did not see a dessert on the menu that I liked. Our wait staff was excellent and I loved the beautiful .three diningrooms where our staff accompanied us to a different one each night.The maitre-D was accommodating We had a seventh floor balcony room. The greatest room ever. I loved the bathrooms! One with a sink commode...one with a sink and tub shower! It had the most storage on any ship of the ships we sailed. It had a full couch and constant reception in the rooms for news and sports. Very family oriented! Our room attendant, Scotty was excellent. I do not get a lot of time with my daughter and her family She lives in Minnesota and is a licensed nurse practitioner at Mayo Hospital. A job extremely demanding. We live in Iilinois. The first at-sea day was extremely disappointing. We were up early and got chaises in a family area near a small pool. We had two or three hours and went to lunch---we were gone thirty to forty minutes ! We left our towels on chairs. We came back and our towels were removed. Other people as taken our chaises. I asked the deck attendant! Oh, that is our policy..a book, a bag, was laid aside on the floor. THAT HAS NEVER HAPPENED ON ANY CRUISE SHIP I HAVE SAILED ON#!!!! We could not find anywhere to sit. We went to our cabins!!! The medical physician and nurses were excellent! I had got onboard for the trip on prednisone due to problems due to suffering with systemic lupus and a rash I developed!!! However I had finished my meds. I took a cold, had a rash, and high temp.. I was given more prednisone. I spent 24 hour in my room. At Castaway Key...the last day on the ship my family and nearly everyone else went ashore! I returned to the top deck where we were the day our chairs were taken. I read. I napped. It was early. Shortly about 11 a.m. the deck attendant came and started stacking all the chaises. I asked him why? Well,he told me they had to to get ready for the new vacationers getting aboard the next day. I told him this was my cruise and he brushed me off. . He wanted to ad my chases to the stack. I gathered my things. I went to Guest Relations and nicely told the receptionist that I had paid for that last day. She just brushed me off. I told her I had no doubt their ship would always be filled. They would have repeat cruisers. But having talked to other fellow cruisers....ones who have cruised on Celebrity, Holland America, Princess, Norwegian...they also in the past week had told me they would, like us, never cruise Disney again. All other cruise lines treat you with respect. On Celebrity..you are one! There were never attendants from the bar walking around to ask if you would like a drink! In smoking areas....ashtrays run over....you are invisible. No, WALT DISNEY' let us down. How we never expected that.. Read Less
1 Helpful Vote
Sail Date: October 2016
We chose the Disney Dream as it fitted in with our vacation, we were a family of 8 from Australia with 3 teenager girls & 5 Adults, We have cruised many times before with a lot of other lines, but at this time we put the Disney Cruise ... Read More
We chose the Disney Dream as it fitted in with our vacation, we were a family of 8 from Australia with 3 teenager girls & 5 Adults, We have cruised many times before with a lot of other lines, but at this time we put the Disney Cruise line at No1. From the minute you check in to when you leave the staff are always friendly, helpful and make it a very memorable holiday. We all of us we chose a family outside cabin with porthole, which was fantastic, the space in the cabin was great, the cupboard & wardrobe more than ample, the separate shower to toilet was just wonderful. The meals were wonderful, from the dining for breakfast to the buffet for lunch and the different restaurants for dinner we couldn't fault it, and the staff were exceptional. We docked at Cozumel & Costa Maya because of Hurricane Mathew which were great, even though we didn't do an excursion loved our time ashore. The entertainment was as good as anything you would see at a show anywhere, and quite a lot of bars to get away from the characters & children if you thought you needed to. Our family loved the water slide and spent quite a bit of time in the pools. We would cruise with them again in a heartbeat and are now looking at other places in the world Read Less
8 Helpful Votes
Sail Date: October 2016
We wanted to visit Castaway Cay and thought a 4 Night cruise on the Disney Dream would fit the bill. That is until Hurricane Matthew decided to show up. After we got back, we read of the destruction and loss of life, which was sobering. ... Read More
We wanted to visit Castaway Cay and thought a 4 Night cruise on the Disney Dream would fit the bill. That is until Hurricane Matthew decided to show up. After we got back, we read of the destruction and loss of life, which was sobering. However, while we were on the ship, far away from the weather, we had a great time, even if we had to adjust our travel arrangements! Still, we ended up on the ship for 6 nights, 5 nights as a cruise, and the last night in Port Canaveral as a hotel! Ports: We knew we were headed to Cozumel, which was a fine alternative to Castaway Cay, and certainly better than Nassau. We decided to spend the day at a beach resort, since we were not getting to do that at Castaway Cay. It was an additional cost, but we spent time at Mr. Sancho's and it was pricey, but wonderful since you did not have to worry about paying by the drink, food item, etc. Costa Maya got added in as a bonus during the cruise, once we knew our 4 Night cruise was going to be at a minimum a 5 Night cruise, though we didn't really care much for it. Seemed like another manufactured cruise port, and the prices for anything rivaled prices back home. Nice shopping for trinkets and such, though. Stateroom: We were a family of four, but we were able to get a Deluxe Family Oceanview with Verandah for only a couple hundred more than the price of an Interior. We used the upper bunk and the murphy bed, so we always had a sofa to relax on all day or at night. We were on Deck 6 so we were just about the lifeboats, but that didn't distract us as much as I thought it might. The extra cabinets in the stateroom (since it was an extended length) came in handy for putting away things. Not really needed for a short cruise, but then we ended up staying on the ship for 6 Nights! We were aft of the ship, so vibration was much higher than I expected; it did not prevent me from sleep, but it was noticeable, compared to being mid or forward. Dining: It was mostly wonderful. Since we ended up 6 nights on the ship, we ate in each of three dining rooms twice. Animator's Palate was our favorite and our 1st night there was on Pirate night, so the monitors showed a slideshow of images and art depicting pirates; it really transformed the place. We also liked the new Pirate menu; it had more flavorful options compared to the old menu, at least in our view. The regular menus were hit or miss, but never bad. Cabanas was good for breakfast and lunch, and it was nice to visit late night on Pirate night, even though we were not really hungry. The mini-buffet that is set out late night in the Adults area was subpar; if you need something to eat that late, room service or the pizza on the upper deck might be a better option. We did have Palo brunch on a sea day, but it was not as satisfying as a Palo dinner we had the last time we cruised with Disney. The service was fine, but the food quality was lower than expected, though there were lots of options. We were able to even get items that were no longer on the new menu. We did not eat at Remy, but we spoke with another cruiser who did and found it very satisfying. The character encounters and shows were of course great. Once it was apparent the cruise was going to be extended, Disney even flew in an extra performer who came on board in Cozumel so that we would have another entertainment option on the extra day. The only show we thought was a bit stale was Villains Tonite. There were far more casual character encounters (particularly with Princesses) on this cruise compared to a past cruise. It was also great to see the ship officers in the atrium on several evenings. Captain Thord and Cruise Director Jimmy gave daily updates on the Hurricane and how it would affect our return, and once it was going to delay our return, Guest Services kept the satellite phones open at Guest 24 hours until the end of the cruise to help guests make any travel arrangements. Other than a bit of rain when we arrived at the port on embarkation day, we had nearly perfect weather the entire cruise. While we know the following cruise was canceled and created havoc for those that were supposed to be on the ship, and we knew that Matthew was a terrible storm that left a path of destruction and death, we were fortunate to still have a great cruise. It is a bit surreal to have a vacation knowing that others are dealing with life and death, but such is the way it ended up. Read Less
1 Helpful Vote
Sail Date: September 2016
Just got home after spending 3 nights onboard the Disney Dream. Our group of 13 had an infant, children, teenagers, parents, grandparents and married couple without children. Our first Disney cruise was mostly positive. The value for money ... Read More
Just got home after spending 3 nights onboard the Disney Dream. Our group of 13 had an infant, children, teenagers, parents, grandparents and married couple without children. Our first Disney cruise was mostly positive. The value for money is good and the variety of activities was excellent for our mixed group. The ship is well laid out, and comfortable once you are at any area. Our staterooms were excellent, well appointed and were cleaned twice each day. We had 2 connected rooms, accessible room and a double room, all family rooms with balconies on the 8th deck. The entertainment was excellent although more children centric, but if that is not your thing, this is not cruise line for you, so bring your child, inner child or stay out. The seating in the theater has some restricted views in some seats, something that we had to live with from the accessible seats on the 3rd deck level, but after experimentation we found the fourth level to have a better view. We had to be at the theater 30 minutes early as only couple of seats are accessible. The staff while courteous, are not trained to offer help to people with disabilities. The bigger offenses came from other guest who will run over you every step of the way, specially when you are getting on the elevator, getting on or off the ship or at anyplace that is crowded. Some people were kind enough to offer you help, while many others jumped in front of you as you slowly make your way leaving you at the back of the growing line. Based on our experience, I believe Disney should offer priority help to people with disabilities, not because they should not wait in line, but because other people are jumping the line. Overall I would say that we all had a wonderful time, and other than some minor difficulties in getting the Grandparents through frantic people From all ages, cultures and manor levels. We did a private tour of Nassau because we couldn't establish if the tours were suitable for people with disabilities, we were glad we did, as our guide gave us an excellent historic and scenic tour of the island with total controll for when and where to go. The only other complaint was with the seating at the resturant, we did not like our table the first two nights in the corner of the resturant and next to the serving station one night and in a separate room the second. We complained both nights and the head server insisted that this was, "what was reserved for us" he wouldn't understand that, it was done deal the first night but it was up to him to give us a better table the next night, then the whole thing repeated the second night, and he kept saying "this is what you reserved" and he could not understand that we did not pick tables and it is ok to have a bad table the first night but not every night, he finally understood and we had a reasonable table for the last night. Read Less
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