Well, this is my first negative review of Royal Caribbean- I am Emerald status on Royal Caribbean, been on about 18 cruises, including Disney, Norwegian and Celebrity as well as the most being on R/C. R/C has been my longtime favorite for ... Read More
Well, this is my first negative review of Royal Caribbean- I am Emerald status on Royal Caribbean, been on about 18 cruises, including Disney, Norwegian and Celebrity as well as the most being on R/C. R/C has been my longtime favorite for many reasons however some of those reasons are going away quickly. This line has gone down in quality and service even since my last cruise in March 2016 prior to this one on the same ship! First of all, one of the things you look forward to on a cruise is GOOD food. Was not to be had in five days with the exception of the one night we paid to eat steak at CHOPS. It was excellent but $35 p/p is pretty steep when you have already paid for meals. If I had known every night in MDR was going to be awful I would have paid to do Chops and perhaps Giovanni's more than just the one night. It was supposed to be a special cruise, Freedom's last cruise out of Port Canaveral since it has been homed there for over 10 years since she was built! IT was nothing special, as a matter of fact, downright disappointing. It was like they didn't care at all and just wanted to be "DONE" and sail down to Ft. Lauderdale. The menu items at MDR were not desirable. They used to have shrimp cocktail on the appetizers every night, I never saw it this cruise. I think they had it the one night we ate at Chops. NO lobster night!! Really??? Was told only on 7 night cruises, not 5.
CABIN: Carpet and bedding very worn as well as the couch. This ship just had an overhaul a few years ago and they didn't bother to change out the furniture on a 10 year old ship? It needs updating badly. My bed was hard as a rock and has been on the past 3 cruises on this ship so I ordered a foam pad prior to sailing and was told it would be on my bed when I arrived...NOT so. When I asked about it, I was told they were sold out and didn't have any. Somehow they managed to take one from someone else's bed and I got one day two. NO more ice buckets? Sign says Ice avail upon request. I requested and was told they were OUT.. No buckets. WOW. What a way to treat your Emerald Status guest who might I mention was paying DOUBLE b/c I was single on this cruise. My parents were in the cabin next door. Their bed had a huge dip in it, you laid in a hole! The pillows were flat as pancakes. I had to use 3 stacked. The blanket they gave me was so worn out I would have used it for covering pipes in the winter or something. Very bad.
ENTERTAINMENT: I've seen the production shows so many times, they were the same. Haven't changed in 10 years, sad. Missed the first comedian but saw him on the TV and was not impressed. 2nd comedy night, farewell show, comedian SUCKED. Not good at all. They had one entertainment boy band acapella (sp) group that was pretty good but my parents being in their mid 70's couldn't relate to their songs. Would have been nice if they had done some older Motown to mix it up a bit. Their name was Edge Effect.
I don't know about you all but I have to comment on their awful distasteful "Sexy Man Contest" that happens out by the pool on sea day around 1pm. How embarrassing. Vulgar and R almost X rated. Not appropriate at all esp. when children are running around. And of course they had to show it OVER and OVER again on the TV the whole week. They should save that stuff for the "Quest" adult game show that happens at 11pm. Really! I'm just disgusted by that. It appeared as though these men were actually doing you know what to these women, very bad!
Cruise Director - Casey - Never cared for him, hope he doesn't go to Oasis. Miss Richard Spacey from the old days!!
So many of the little "extra" things I was used to are now gone, mints on pillows at night, the first night we didn't even get a towel animal. Our cabin steward had a bad attitude most of the time too. I tipped him on day 2 after he brought my mattress foam pad and that helped. On last night my parents and I both game him envelope with extra tip and he didn't seem pleased with that! We're already tipping $13.35 per day per person, which I think is plenty for the service you get and they want more? I just don't know what to say anymore, seems like this industry is just going downhill fast from my experience and other reviews I have read lately of this and other cruiselines. Another thing that is stupid crazy is their pool towel system. Only cruise line I have ever been on that you have to check your towels in and out. Wow. Do they think everyone wants to carry home an old used blue beach towel? On Celebrity and Disney they were free for the choosing and seems like that system works fine for them. What a hassle and every day I would to to "turn" mine in, the station on that side of the ship was closed and I would have to go to the other side, stand in line...ugh
PORTS: Well, this was my 2nd cruise in a row that we were not able to go to Coco Cay due to weather. They went to Grand cayman instead. Didn't get off ship b/c I was taking care of my parents who have mobility issues and can't do a tender.
Cozumel - I always enjoy Cozumel, didn't go past the port shopping area this time as my dad was using his cane and mom stayed on ship due to health reasons. Great little shopping area right there though. I love the big shop on the right, they have great souvieners and nice silver jewelry I think it's called Costa del sol or something like that.
I only need two more cruises on R/C to get to Diamond Status. After this disappointing cruise I am debating to keep my Oasis reservation for March or not. I booked it last year when we were on Freedom. I have been on Oasis and Allure total of 3 times and those have truly been great experiences to I guess I will give it one more try. It is so convenient to sail out of port Canaveral for us since we live in Jacksonville. I really don't like driving all the way down to FLL or Miami. I'm excited that Oasis is now at P. Canaveral in Freedom's spot! Let's hope for the best.
TV- only about 2 channels, CNN , port shopping channel, Excursion channel and repeat of shows. BORING!!
VOOM INTERNET- I purchased VOOM - the streaming package, really all I needed was the basic package, which I will do next time. You can still facetime with the basic one I was told. It's pretty good, fast for Facebook but my emails didn't get sent out until a week later!! My friends just got them. wow. slower than snail mail. It also logs you out after about a minute of downtime so you are constantly having to type your password in again. It was 30% discount b/c I purchased prior to the trip so for 5 night cruise cost me $60. unlimited. Better than the old days for sure. I like to be connected and able to text, keep up w/ facebook etc.
BATHROOM: I like their showers with the round doors except they should have installed the little bars at the bottom like OASIS so you can put your foot up there to shave your legs, impossible to shave legs in that shower. Great water pressure and temp however.
We had a balcony cabin on deck 8 forward. NOT ENOUGH elevators on this ship!!! impossible to get one at times and my mom in wheelchair this was irritating. Read Less