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Sail Date: December 2016
While food and drinks were available almost 24 hours, the activities were poorly communicated and most events were only in the evenings between 7:30 and 11, right in the middle of our dinner hour. Prior cruises I have been on had piano ... Read More
While food and drinks were available almost 24 hours, the activities were poorly communicated and most events were only in the evenings between 7:30 and 11, right in the middle of our dinner hour. Prior cruises I have been on had piano bar, karaoke, dance lessons etc ongoing throughout the afternoons, early evenings as well. The cruise seemed more interested in selling alcohol than getting people moving (only one dance 'club' which was pretty isolated). We did like that the ship had very open upper decks where we could enjoy adult only hot tubs (2 front, 2 at rear) and various pools, mini golf, lots of sun decks. We also enjoyed the balcony in our room which came at a reasonable price. The comedians on deck were excellent. The theater performance was quite good and included a wonderful live band. The boat was pretty clean. Still the disappointment with activities and communication about these was overwhelming (the schedule was so polluted by "for sale" events it was difficult to separate the wheat from the chaff and we missed events due to the confusion). The ships captain or activities director did little to make sure that our trip was as happy as we desired and by the end, we learned how to decipher the schedule - but alas too late to make our journey as enjoyable as we had hoped. Read Less
4 Helpful Votes
Sail Date: December 2016
Ship was very clean and organized. But too many people onboard which lead to long lines ; not enough frozen yogurt machines, Aqua show was cancelled without being rescheduled ...onboard entertainment should really be updated - it's ... Read More
Ship was very clean and organized. But too many people onboard which lead to long lines ; not enough frozen yogurt machines, Aqua show was cancelled without being rescheduled ...onboard entertainment should really be updated - it's the same entertainment as over 5 years ago. Staff were very nice and very helpful, Food in main restaurant was cold when it was served. The windjammer had better options with food that was always hot. The itinerary wasn't the best as we only got a few hours at Nassau but we got a whole day at labadee (royal carribeans own island) so it just felt as though royal Caribbean just wanted to limit any guest spending money outside of royal carribeans property... CATS isn't really cruise material...think most of the guests fell asleep at the performance..having a broadway show onboard is a great idea , it just needs to be the right one that is lively and more entertaining Read Less
9 Helpful Votes
Sail Date: December 2016
This was the 3rd Carnival Cruise for DH & I. Just us, no kids. This was the first cruise after Liberty’s transfer to Port Canaveral and the ship had just come out of 2 weeks in dry dock (we had originally booked on the Valor). Our ... Read More
This was the 3rd Carnival Cruise for DH & I. Just us, no kids. This was the first cruise after Liberty’s transfer to Port Canaveral and the ship had just come out of 2 weeks in dry dock (we had originally booked on the Valor). Our itinerary was Embark on Thursday, Sea Day on Friday, Nassau on Saturday, and Disembark on Sunday. We are usually not hard to please, but we want what we pay for. We don’t feel like we got enough value for what we paid this time. Our sail away time was bumped to 10 pm because of the ship coming out of dry dock, so we were able to leave early in the morning and drive to port. Boarding was set for 6-9 pm, but we had FTTF, so we were hoping to be able to board early. We were already losing 5 hours from our vacation, as we saw it. We arrived around 4 and were let into the port. The ship was already there, and we learned later she had been there since around noon. We did not stay in a hotel or have any other travel arrangements. As I said, we were hoping to be able to board shortly after we got there, and apparently we weren’t the only ones. We were able to check in with no issue, and got to the almost full holding area about 4:25. We were told that this was the FTTF waiting area, but there were people who weren’t priority also. So, of course, when they started taking priority upstairs, we were confused. We stayed where we were, but there was no communication about when or where to go. We were constantly asking questions until we were finally escorted upstairs with the rest of the FTTF and priority people. Embarkation photos were not taken, and we assumed they didn’t do them because of the late sail away, I was a little irritated when we arrived at Pixels and saw that the people who boarded later got an Embarkation photo, the area just had not been set up when we went upstairs around 5:00. Communication was awful for Embarkation and everyone around us was confused, not knowing where to go or what to do once on the ship. Muster was even worse, as a 15 minute presentation took an hour of us standing in the cold on the deck next to the life boats. Stateroom 2316 is a 6C OV, connecting to the adjacent room. The stateroom itself is nice, and we were pleased with it. It is spacious, with a sitting area, which is something that we didn’t have on our previous cruises. There was plenty of closet space for us. The air conditioning worked great. And, of course, the view was awesome. Even though we were below the galley, it was not too noisy, and the only noise we heard was the ship moving through the water. The bathroom is also laid out nicely, with your typical small shower, but plenty of counter and shelf space. The room was not ready when we boarded and the toilet smelled of stale urine. There was a mysterious splatter on the side of the closet (next to the mirror) and the refrigerator was dingy. This was unacceptable to us after a 2 week dry dock, and a letter promising us the ship would be “refreshed” when we boarded. This ship is laid out horribly. We are both pretty good with our sense of direction, but we stayed lost. It looks like you are at the end of the ship at a staircase, but if you really look, there’s a cubby going back to a whole different section of the ship. There are multiple levels with the middle of the ship taken up by the gallery and no cut through, which makes it even more confusing. The public bathrooms were dirty, the handrails were crusty, and I just got the feeling the ship had not been cleaned in a few months or years. Once again, unacceptable with it coming out of dry dock and being refreshed. The Serentity area was nice and we did not have the issue this time of drunks disrupting the whole deck. However, my husband and I seem to pick the spot with the loudest people, so that was a little annoying. With the area being at the front of the ship, it is extremely windy. We also wished there were more than 2 hot tubs, since the area takes up two decks. A pool would’ve been nice, too. Speaking of pools, all pools and hot tubs were closed the first night, which was very disappointing. The pool at the aft end stayed closed the entire cruise. The service was ok in the dining room. I would rate it as a mid-scale restaurant. But, the food was cold everywhere. We never had a hot meal except for the first night when we were the 2nd people in the dining room. The ice cream was runny, and there was no food available after 9 pm except pizza and room service. But, who wants to go back to their room to wait on room service when there are shows starting…or eat pizza every night. I wondered if the service is being cut back in the “included” areas so that people will choose the steakhouse and other specialty dining options in order to obtain the service they are used to. I was also not impressed with the "American Table" menu, and thought it was ridiculous that they don't offer lobster on the menu for formal night (But you can purchase it from the steak house for $20 and eat it in the dining room). I think the activities were the highlight of the cruise. The crazy little competitions and trivia were fun. The activities staff did a great job organizing their stuff and keeping control of the participants. I think the crew knew that everyone was unhappy from the get go about the lack of communication, disorganization, and the fact that our time on the ship was cut short. They really were working hard and friendly, for the most part. Most were just hustling around and had no idea what the answer to your question was. Things that made this trip worse were: The casino/arcade not working until the middle of the first sea day, Our room was not ready when we got on the ship (again, not only did we have FTTF, but after dry dock, we thought everything would be ready to go and clean), We had to choose between morning and evening service (which should not even be a question since gratuities have gone up in recent months…service should also go up, not down), our food was ALWAYS cold and dinner took 2 – 2 ½ hours every night, our sign & sail cards had to be replaced twice because they weren’t working, and the lines were horrible. I feel like they build these bigger ships just so they can put more staterooms in them and the public areas aren’t really any bigger. The one production show we saw was pretty bad. Extremely cheesy costumes and expressionless dancers/singers. The live music and real sets were nice, though. We walked through during the dive in movie, and it was loud enough and there was space had we wanted to see the movie they were playing. We didn’t do any excursions because of the confusion with the itinerary (our time in Nassau was changed 3 times after we booked). We are glad we didn’t because we heard of people having their excursions cancelled or having to pay for full days when they only could afford/wanted half days. We walked around Nassau and shopped. Bought a few Christmas presents and ornaments. Walking to the downtown area was horrible, though. It seems the tour guides, taxi drivers, and merchants were a lot more aggressive this time than the previous times we have been. We chose self assist and had no problems. We were not back in port on time even though we were travelling so fast the last night that people (my self included) were getting sick from the ship movement. I’m not prone to motion sickness, so I know it was bad. Because we weren’t back in time, we were in the waiting area while the ship was still moving. Muffins, pastries, and coffee were provided, so that was nice. Once we were finally called to disembark the ship, the process went quickly and smoothly. The staff back at the terminal was friendly in welcoming us back. In all, this was the worst cruise we have ever been on. Not only was our experience bad, but so was everyone else’s. This seemed to affect everyone’s attitude and how they treated other people, making the cruise that much worse for everyone. Mainly, people snapping at the crew, loudly complaining, and breaking in line. Carnival didn’t seem to have control or know what was going on. After 3 cruises with Carnival, we will be trying another line for our next cruise in 2017. Read Less
3 Helpful Votes
Sail Date: December 2016
I’ve been a huge Carnival fan for decades. I’ve been on more cruises than I can count beginning in the late 70’s as a teenager. I have Platinum status in the VIFP program and have sailed on just about every ship Carnival has ... Read More
I’ve been a huge Carnival fan for decades. I’ve been on more cruises than I can count beginning in the late 70’s as a teenager. I have Platinum status in the VIFP program and have sailed on just about every ship Carnival has offered out of Port Canaveral on the short Bahamas cruises. I have always found Carnival to be a bargain compared to the other lines sailing out of this port, and this cruise was no exception. This cruise on the Carnival Valor was the least positive experience I have ever had sailing. Giving my long-standing affection for Carnival, this is a difficult review to write. Embarkation was an extremely lengthy process (despite being “Priority”) and was totally lacking in organization. This was explained as a computer glitch that required all disembarking passengers from the previous cruise to be manually cleared (i.e., sign and sale cards had to be checked against physical paper passenger manifests). Our cards could not be printed in the terminal and we had to be escorted aboard with a port supervisor. The cards were issued at the customer service desk aboard the ship, which took some additional time. Ultimately, boarding ran late and we departed well after we were scheduled to leave. Okay, I can attribute all of this to a computer issue and move on. Unfortunately, the issues just kept coming. While I understand, and appreciate, the importance of the mandatory boat drill, this too lacked any organization. I believed the computer system issues may have slowed the identification of some passengers. I learned at the boat drill that the barcode on my card didn’t work. Having another card issued with another visit to customer service didn’t change anything. While fine for opening the door to the cabin and making charges, the card didn’t identify me and I had to be manually cleared whenever leaving or returning to the ship for the duration. Our “upgraded” stateroom was on Deck 1. Our cabin attendant was surprised that a Platinum cruiser was on his deck. The room was clean and well attended for the duration. It was showing signs of wear, but the A/C worked and we never experienced the sewage smell experienced by other passengers accommodated below decks. Our cabin attendant, as has generally been our experience, was excellent. I tipped Floyd up front and never wanted for anything. The first night we dined in the main dining room. Despite other reviews, we found the food to be fine. While it’s clear that Carnival is cutting corners, we had no issue with the quality of food, promptness of service, or staff friendliness. This was the only night we ate in the dining room. Nassau is Nassau, and we’ve been many times, so didn’t really have any expectations. We did walk to an area known as The Fish Fry, and had the best cracked conch I have ever eaten served in massive quantities at Oh Andros. The restaurant was recommended by a gentleman at the port. It was wonderful. I ate so much that I changed my steakhouse reservation to the following night, and we nibbled at the lido, which was fine. The selections were good. I love the Mongolian BBQ. Getting back on the ship took over an hour in line at the gangway. Again, I suspect it was a computer issue as I still had to be manually cleared. I believe that the ship’s staff waited far too long to open another gangway, let passengers use crew gangways, etc. The gangway staff seemed put out and indifferent. The Carnival Valor is a 14 year old ship that appears to have had no refurbishment and is showing her age. While generally clean, things just looked worn. I’ve noticed this on other ships out of Canaveral (like the Sensation right out of Katrina FEMA service), but it seemed more prevalent on this cruise. We generally see this as older boats rotate into the short cruise market, but it has never been so obvious. I think Carnival needs to pay more attention to upkeep. Our final night we ate in the steakhouse. As always, it was wonderful and the culinary highlight of the cruise. The fee has risen to $35 per person, but I still believe that to be a bargain for what you get. I also learned that if you have the Cheer’s package, you can have drinks up to $25 a piece if or until you reach your daily limit. I was enjoying Grey Goose VX and my wife took advantage of some premium wines. Disembarkation was equally as disorganized as the boarding process. The elevator doors opened and we were pressed in to a mass of humanity. We were again held up at the gangplank as my card still didn’t work. Getting through the new terminal was equally tedious. I realize this is a newly rebuilt facility, but the lack of organization for immigration and customs was extreme. The customs agent we spoke with said that it’s the most cumbersome terminal in the port. It’s a shame as the new parking garage is wonderful. Hopefully they will eventually get things worked out. As my final word, I had fun on this cruise and struck up acquaintances with many nice passengers. There were many aboard who were low-rent and rowdy. It was a cheap cruise, and you get what you get. Nothing new there. I would definitely consider cruising with Carnival again, but absolutely not on this ship. My hope is that this was a one-off event, but based on other reviews think this is just a problematic boat. Our cruise last spring on the Carnival Magic was wonderful. Read Less
1 Helpful Vote
Sail Date: October 2016
This was my third Carnival cruise and the most disappointing. The cabin decor was very old and the breakfast and lunches were cafeteria caliber food. The 24-hour pizza kiosk was the best! Hate the idea that only water and cheap ... Read More
This was my third Carnival cruise and the most disappointing. The cabin decor was very old and the breakfast and lunches were cafeteria caliber food. The 24-hour pizza kiosk was the best! Hate the idea that only water and cheap lemonade are offered as beverages, sodas should be included. The day at sea did not offer many activities, that could be a plus for those wanting the vegetate and do nothing. Long lines to eat breakfast and lunch. The Cat in the Hat breakfast was a high point, only $5 per person and the food was very tasty. My granddaughter very much enjoyed the character breakfast. The Sea and See shore excursion was a joke, especially the "tour" portion which was no more than a bus ride to a shopping area, not an island tour as advertised. Not worth the $80 per person cost. The entire experience felt low class! Read Less
14 Helpful Votes
Sail Date: October 2016
We picked this cruise because it fit within our time frame and we were taking our teenage son and his friend for their first time cruise. This was not my husband's and my first cruise. I cannot tell you how EXTREMELY disappointed we ... Read More
We picked this cruise because it fit within our time frame and we were taking our teenage son and his friend for their first time cruise. This was not my husband's and my first cruise. I cannot tell you how EXTREMELY disappointed we all were. Overall ship condition-this ship looks like it is ready to retire. It's overall condition is worn out and very dingy. We got the cheap rooms, thinking we wouldn't be in them very much. The room was clean as they could get it, but the shower bottoms were,rusted very badly. The buffet area was nasty. The floor was dirty, there were gnats all around the buffet. Especially, in the bread, meat and desert area. They were crawling on the bread and had to be shooed away! Food-All I can say is awful. No variety on the buffet , very small desert choice and always the same thing. As a vegetarian, usually a buffet is easy to find a good variety. My choice was salad with gnats buzzing above or noodles and some type of Potato. The dining room food was quite disappointing also,though our servers were a delight. Pizza place was much like Dijornos frozen pizza. Johnny Rockets was truly our best meal, which we paid for along with yet another gratuity. Even our teenagers, who are not picky eaters were looking forward to getting off the ship and getting a good meal. Drink plan- ok. This really stinks. . Without purchasing a drink plan you are limited to lemonade, tea, ship water or coffee. In order to get bottled water when you wanted it, you had to buy a drink plan that would cost us $50 per day for the four of us. To buy a single bottle of water was $5 per bottle!!! You could get a glass of tap water at the bars, but no where else. We should have brought our own cases of water. Staff and service- most were very friendly and did their best to please. One problem was language. I heard this issue from many other English speaking guests. We had a hard time communicating with the staff. The ship was also very crowded. It was full. Our teens were looking forward to a lot of pool time. It was so incredibly crowded you couldn't move let alone get into the pool. With the bar right there when you walk out to the pool or try to get to the deck chairs you had to fight your way through a bunch of drunks. Definitely needed another pool! Read Less
3 Helpful Votes
Sail Date: October 2016
We decided to take a short cruise to just get away for a few days. We had sailed on the Rhapsody the previous year and were very happy with the ship. I had thought that this ship would be the same. It is much smaller. The ship was in ... Read More
We decided to take a short cruise to just get away for a few days. We had sailed on the Rhapsody the previous year and were very happy with the ship. I had thought that this ship would be the same. It is much smaller. The ship was in good condition and the crew was incredible. But, there was not place to get away from the noise and the luke warm tubs seemed to be full of children playing. We booked an ocean view cabin and were very surprised how small it was. Take seriously everyone's warnings on cabin size. The bed took up the entire width of the cabin save about a foot. My wife had to climb off the end of the bed to get in or out. There is essentially one set of elevators that go the entire height of the ship. Seemed to be too few for 2000 passengers. Embarkation was probably the smoothest I have encountered out of the US. Royal has this down to a science. Everyone nice and helpful. We stayed the night before at a local hotel and took the shuttle from the airport to the ship thru Royal. I highly recommend this approach. We were originally scheduled to go to Coco Cay and Nassau but due to the Himmacane Matthew we routed all over the place. The Captain did a wonderful job of keeping us in warm smooth sunny waters. We ended up at Freeport Bahamas, Key West and then entered a holding pattern north of Havana until we were able to re-approach the US. We ended up coming into Ft Lauderdale a day late (shucks) because they had not surveyed the entrance to Port Canaveral yet. This worked well because we were able to get a flight out that night instead of waiting several days in Orlando. Dining was the worst that I have encountered in my eight cruises with various carriers. The buffet was small so the choices were unimpressive. Royal did not seem to cater to its target audience very well. I tried the pizza also and it was ok but not wow. I did enjoy the deli and Johnny Rockets. The food was best at these two places. We ate at the main dining room once and seemed to get the second degree on why we avoided the main dining room. The Mexican restaurant was a complete rip off. For 18 dollars I got one taco of which the steak was full of gristle, two inches of corn on the cob, and white rice with a plate of black beans that I could put into the rice. Avoid this like the plague. Entertainment was good. My only recommendation for the singers is to match the songs to their strengths. They had good voices but not always the right song mix for their style of singing. Dancers were great. To paraphrase, the ship needs to retire due to size, food needs to be revamped (ask Carnival for help), but the crew is an awesome standout. We will probably sail on Royal again but on a slightly larger ship. Read Less
6 Helpful Votes
Sail Date: September 2016
We chose this cruise because of price. We were a little strapped for money this year. I wish we never went.... What a waste. The only thing good about the trip was getting off the boat to go to the beach for a day. I have two ... Read More
We chose this cruise because of price. We were a little strapped for money this year. I wish we never went.... What a waste. The only thing good about the trip was getting off the boat to go to the beach for a day. I have two daughters,8 and 5, who do not like going to the kids clubs on any ships. With that being said, they were bored out of their minds. There was one breakfast for them to attend and one book reading for 15 minutes. That's it. Our room- the room was terrible... Could not enjoy the balcony as our pot smoking neighbors were choking the kids- it broke my heart that my daughters were exposed to that. ... Secondly, our bathroom smelled like a frat house urinal THE WHOLE TIME. Stains of who knows what, mold, mildew and pee mixed together.... We all showered with our flip flops on. The shows start after 10pm, except one, which was "risky" to bring young kids to as the men strip to their underwear in one scene. My daughter was shocked. I didn't know what to say.... Food- eh.... Did nothing but give me a stomach ache. They do not enforce ANYONE to sanitize their hands prior to the buffet or dinner, first cruise I've been on that doesn't have people making you do so.... I felt like we were the only ones who did! The only way I can seriously describe this experience, if you want to be up from 9p-5a on a sailing frat house, this is the cruise for you. If you have been there and done that, save your money and take a better vacation. I would have much rather stayed home which is sad. Surrounded by drunks, pee and pot made this a terrible vacation. Shame on you Carnival. Nasty nasty nasty. Read Less
5 Helpful Votes
Sail Date: July 2016
We were cruising to celebrate a graduation. We were offered an upgrade to a stateroom with a bigger balcony and jacuzzi tub about a week prior to our departure. The upgrade cost almost 400 dollars and was NOT worth the price! The room ... Read More
We were cruising to celebrate a graduation. We were offered an upgrade to a stateroom with a bigger balcony and jacuzzi tub about a week prior to our departure. The upgrade cost almost 400 dollars and was NOT worth the price! The room decor looked old and outdated. There was dust inside the lamp and on top of the refrigerator. The bathroom reeked of vinegar smell! I am so thankful I brought Clorox wipes because I cleaned out the tub myself and you would not believe the nasty residue that was on the wipe after cleaning it! The jacuzzi tub was a joke and the jets hardly worked when you were in it. The phone in the room did not work to call for room service. When my husband went to customer service he waited in line 45 minutes to tell them for the second time that our phone was not working they said we are having trouble the lines. Which was the excuse the day before as well. The food in the dining room was good, however the buffet food was less than mediocre. The room service food was awful and not even worth advertising it as room service because the lines were always down when you wanted to order. FYI if your cruising Carnival bring Clorox wipes! Read Less
4 Helpful Votes
Sail Date: July 2016
Pro Fast Embarkation Pro Faster to the Fun is worth the extra $50.00 We were first on the ship, first to have access to our room and our luggage was in our room waiting. Pro Drinks were well made, Bartenders were very ... Read More
Pro Fast Embarkation Pro Faster to the Fun is worth the extra $50.00 We were first on the ship, first to have access to our room and our luggage was in our room waiting. Pro Drinks were well made, Bartenders were very friendly Pro Photographers good & awesome personalities Pro Pools Clean, Adult Pool area very relaxing (Beware pool decks burning hot on your feet) Pro Bars, Clubs, fun Pro Cruise Director wonderful Pro Aft of the ship less motion very calm movement a huge plus Con Cleanliness of our room just awful. Shower had mold, dust all over counter tops and TV dirty had to wipe it clean full of dust. Rug stained, bed sheets were not at all new stained and we had to ask for new. Room 8418 Deck 8. Holes in the tile in the bathroom, Window filthy. Con Room Steward never around, hard to locate. Con. Ordered room service 2x never showed up Con Food aboard awful!!! Dishes dirty. Con Public bathrooms filthy pee all over seats and floors Our First Carnival Cruise and out last Can not compete with the level of service of RCCL Read Less
26 Helpful Votes
Sail Date: May 2016
This was our third cruise, all with Carnival, and by far our worst to date. I'll start with the good first, then get into our issues with it. First, the ship was extremely stable and motion was not an issue at all for either of ... Read More
This was our third cruise, all with Carnival, and by far our worst to date. I'll start with the good first, then get into our issues with it. First, the ship was extremely stable and motion was not an issue at all for either of us. Next, the food was mostly good, Lido buffet was solid, dining room food was good, and we even did some room service. Of course the social aspect of cruising is always good. My wife and I aren't much into the club scene, but we've always enjoyed chatting with new people in the hot tub, on deck, or at meals. Now, for our issues. First and foremost, the crew was just awful. Obviously there were exceptions, some warm personalities, the room steward is always great (although we saw MUCH less of him than we did on our previous cruises). The on deck crew ranged from absent (forget about a traveling bartender anywhere other than Lido) to unapproachable. There were several occasions where crew members where plowing right through passengers to get to wherever they were heading. It was sad how frequently we encountered crew members that were actively avoiding eye contact and the very worst thing was that many of them were on their personal cell phones texting/surfing while on duty! Did I mention the crew was ignoring passengers in favor of burying themselves in their personal cell phones????? Second, the ship just wasn't clean. On our previous cruises, empty drink cups were an oddity and dirty dishes were promptly removed. Not so on this cruise, where drink cups sat around all day, probably until the overnight cleaning and tables on lido remained dirty for 20-30 minutes. Then there was the underlying smell of raw sewage, as has been reported by several users. There were times in the shower, too, where I questioned whether or not the water filtration system was working properly. Next, serenity was a big disappointment which is a feature we most look forward to. For starters, it is right next to the water slide which is right next to lido. Unlike the fantasy class ships where serenity is on the back and very separate, serenity on the victory is loud. There was a bar up there, but it closed sometime around dinner and was not ever once open in the evening. As mentioned earlier, there were ZERO traveling bar tenders who made their way up there to grab drink orders, so you were stuck walking down to the busy lido bar to get your drinks. The hot tubs on serenity were also awkward, frequently too hot to enter, but also had a strange bench that forced you into an awkward uncomfortable position. Trust me, the second you sit down in one, you'll say "oh, I see what he meant!" Finally, as previously mentioned, empty drink cups sat out up here all day long, and Serenity is also the area where the sewage smell tended to be the worst. Onto our cabin, which I will open by saying I fully admit our issues were partially my fault for lack of planning, but I'll get to that in a second. This time, we sprung for a balcony cabin and booked very early. I checked regularly for, and got, several upgrades thanks to early saver. We ended up in an 8F balcony on the 11th deck which, according to their number/letter rating system, should have been one of the better balcony cabins on the ship. First off, we ended up having a balcony that was NOT private because our lack of roof meant that folks hanging out at the railing on serenity might as well have been sitting on our balcony with us. Moving on from there, Camp Carnival was on the deck right above us, and I'm pretty sure they spent most of the day playing a game called "lets see if we can jump down the stairs while screaming". Last, and certainly worst, was the cleaning ritual that occurred starting at about 0300 above our heads. If I went up there and found them bowling, it would have actually made sense, as it sounded like their deck cleaning involved dropping boulders off the crows nest down onto the deck. Again, I accept responsibility for not planning better. I am normally much more diligent about getting a cabin sandwiched in between passenger decks, but it was just bad. Moving on to the dining room. The food was good, something about the waitstaff was off. They all seemed to be very stressed and were all running extremely slow. We did anytime dining, as we have done in the past, but this time the service was so slow that we started wondering if they were understaffed and teams were responsible for too many tables. Our water cups were nearly always empty, food was slow to arrive, and orders were slow to be taken. On our last night in the dining room, we showed up at 6:15 and didn't get out of there until just before 8. For the most part, the staff was nice, but they were very very rushed and the maitre'd seemed to be playing his own game of "can I make an appearance at every table in the dining room in under 60 seconds". Steak and lobster night wasn't a thing either, which was a bummer. You could get steak or lobster, for $20.... The entertainment staff was meh also. On our past cruises, the cruise director was interactive and informative, on this one, we never really knew what was going on. As an example, formal dining happened without a single announcement. Had I not noticed the small blurb that it was cruise formal night in the daily pamphlet, we would have showed up to dinner in shorts. We also watched the "hairiest chest contest" on lido and the MC clearly did not want to be there, making jokes so sarcastic that he wasn't really funny, just plain nasty. Finally, despite being a bigger boat than what we've cruised on in the past, it just felt crowded and plain. It honestly just felt like a bigger version of the fantasy class but with the same staff and more passengers. Lines were much longer than I've ever seen. Overall, it just wasn't the same experience. My own personal opinion is that a change of crew management, or at least a change of direction for them, is all that's necessary to bring this cruise to greatness. Had we never cruised before, we would likely say this would be our last cruise, but we do know that it can and has been so much more with a better crew. Read Less
21 Helpful Votes
Sail Date: May 2016
We have been on many cruises with many cruise lines, and we actually really like Carnival. It is the fun ship for a reason. We enjoy the comedy club, the laid back environment, and the non-stop activities. However, this last sailing on ... Read More
We have been on many cruises with many cruise lines, and we actually really like Carnival. It is the fun ship for a reason. We enjoy the comedy club, the laid back environment, and the non-stop activities. However, this last sailing on the Valor was just awful. The air conditioning was broken in our cabins (and then we were called liars by customer service when we went to report it...a third time), the entertainment was the WORST (one stage show and the rest was just nothingness, the food was unimaginably awful, and the cigarette smoke... Okay, let's talk about the smoke. Carnival was a leader, years ago, with an entire smoke-free boat. Now the smoke is so thick on deck 5, that your clothes and hair will smell simply walking through to the comedy club. Forget about even trying to get into the casino to play cards, the air is thick with black smoke. It is awful. People smoke on their balconies - even though it is against policy. Carnival doesn't enforce their policies, so people light up. There was nowhere we could go to get away from the awful stench of cigarettes. Speaking of our lovely fellow passengers. They were rude, loud, belligerent, angry, and mean spirited. At one meal, the woman in the booth behind us was vomiting all over her table after a fun filled day drinking. The people across the hall played music all day and night...and into the morning. People screamed up and down the halls all night long. Security is an absolute joke. We would have escaped to our balcony, but alas we were surrounded by smokers. We like to drink and have fun - but we are considerate of our fellow passengers!!! The crew was nonexistent. You couldn't find anyone - ever. The food was terrible. With the exception of Guy's burger bar and the steakhouse the food was inedible. I LOST A POUND ON THIS CRUISE!!!!!! To keep from sounding like the most miserable wretch alive I will say there were a few highlights - the Red Frog Pub and the Alchemy Bar! Some of the solo musicians were good and the comedy club is our favorite! The steak house! Guy's Burgers. But alas...man can not survive on burgers alone. Come on Carnival!!! Fix this...I don't want this to be my last Carnival Cruise ever! Read Less
38 Helpful Votes
Sail Date: April 2016
would be, but several things happened.that really left us feeling bad about our much anticipated vacation. I would like to first say the ship, stateroom, and services were great. We are a family of 5, and our verandah accommodations ... Read More
would be, but several things happened.that really left us feeling bad about our much anticipated vacation. I would like to first say the ship, stateroom, and services were great. We are a family of 5, and our verandah accommodations never felt cramped. Disney thought of everything in terms of storage and sleeping bunks, 2 sinks, etc. This exceeded my expectations. The food and restaurant experiences were also very good (albeit every dinner seemed to go on 30-45mins longer than we would have liked). The servers work hard but we were left closing the place each night! They were great about my gluten sensitivity, and my children's overall pickiness. Generally I wouldn't complain about the dining experience. Now comes the bad stuff: My 13 year old and my 6 year old enjoyed the kids clubs. My 10 year old however did not. The Oceaneer clubs were listed for ages 3-12, however my 10 year old daughter felt very out of place there and that most of the activities were geared towards the younger kids. It was explained to us that she could go to the tween club (with my 13 year old), but there she felt too young and that the older kids were all wondering why she was there too. I did not feel the staff did much to make her feel welcome at either of the clubs. The real reason I could not recommend this trip to others, is for the experience we had at the Disney owned island, Castaway Cay. What started out as a lovely day (we rented kayaks/paddle boats and really enjoyed the BBQ), ended in every parent's worst nightmare. My two younger children were missing for approx. 90mins and the procedures the employees carried out in securing and assuring us their safety were deplorable. My children were found by the Disney staff and brought to a secure location within 20mins of us knowing they were lost. What was totally LUDICROUS was the lifeguards did not know this procedure, and they kept my husband and I, in a total panic and had us searching in the vicinity for the 90mins or so until we were told where they were. I had every horrible thought of abduction in my mind during this time. Thank God they were safe in the end, but what else is horrible is the way my 10 year old was again treated by the staff. She could describe exactly where we were located, and kept telling the caretakers, but they dismissed her and kept saying that "the lifeguards would be looking for us-her parents!"She was as upset as we were at our reunion. When we got back to the boat, all of us a bit frazzled we spoke to Guest Services. There the man nicely registered our concerns, but my husband and I were truly left feeling like they didn't really care to do anything different/improve the training of staff etc. The guest services rep listened, but I don't know what the follow through will be to avoid the situation for other families. I even carefully wrote out on our evaluation at the end of the trip; that we had a bad experience and I would like a representative from Disney to contact us further. It's been a week now, and still nothing. So in the end, I can only convey I was disappointed in our expensive trip that we all had looked so forward to. I really hoped it would offer fun and relaxation for all the members of our family, and honestly I and my 10 year old, still have anxiety over what we experienced. We definetly won't be looking to Disney for any vacations again.I really wish I could have just said the Disney cruise was everything I read and hoped it Read Less
2 Helpful Votes
Sail Date: February 2016
I bought this cruise as a gift for our children for Christmas. This was there first cruise and my 7th. I normally travel with Carnival. This was my husband and my first Royal Caribbean cruise, we went with them because we thought there ... Read More
I bought this cruise as a gift for our children for Christmas. This was there first cruise and my 7th. I normally travel with Carnival. This was my husband and my first Royal Caribbean cruise, we went with them because we thought there would be more actives for the children. We took 6 people total on this trip. We set out for what we thought would be the adventure of a lifetime for them. We were wrong. For starters the weather was not good at all, not the cruise lines fault, an excursion I did book (again not through the cruise line) we could not even get in the water because it was too cold, we came back to the boat. There was no activities for my children. They were bored. They did go watch one movie that was indoors one day. There was really not much else they could do. We did make it to Cocay again the weather was cold the kids did not get to enjoy this day, not the cruise lines fault. We did have a decent lunch. When we came back someone stole all of our chairs and left us sitting on the ground, so watch that. They do not care what you have on them. The food was terrible, we really had a very difficult time finding something to eat at the buffet in the evening. Service was good though. Especially in the dinning room. The shows were ok. Please do not take children on this cruise go to carnival. Carnival cruise lines are so much better in every category, food, service, entertainment, activities. They have contest inside all day. If it is raining and you are with Carnival I can promise you will find something for everyone at anytime to do. Do not get me started on how the boat looked. I honestly was crushed that there Christmas gift was such a disaster. I did on a positive not enjoy the unlimited Coke program they offer Read Less
5 Helpful Votes
Sail Date: December 2015
To start and be fair my wife and I both own our own business and only get about 5 days a year where we can take a vacation in total. We get several weekend getaways but usually work during those so this cruise was our only getaway from it ... Read More
To start and be fair my wife and I both own our own business and only get about 5 days a year where we can take a vacation in total. We get several weekend getaways but usually work during those so this cruise was our only getaway from it all since October 2014. First let me say the staff aboard the Enchantment of the Seas was phenomenal. Never waited long for drinks, ship was clean, room was clean and the food was a solid 8 out of 10 with good options and interesting ones as well. The first two days were awesome. Cococay with a private cabana, are you kidding me. Could have left me there and picked me up on the way back to the US as Nassau is kind of a dump. Jr Suite 8608 is a handicapped suite in the middle of the ship on deck 8. Just above it is a ping pong table and the sliding door from the elevators to the pool are. The noise from that alone should embarrass Royal Carribean as that kept us from have a full night sleep. When you add the activities that took place on deck 2 in the central atrium of the ship from the first two night we slept soundly about 2 hours a night. 2am to 4am. At 4Am the cleaning crew starts moving deck chairs and lets just say, not quite about it. On night three Saturday the door on our balcony started to bang in the tracks. Several times a minute with no let up. We complained Sunday afternoon after we tried to nap to no avail. Once it was supposedly fixed. It was worse. Guest Services listened to my complaint and then offered us 25% off our next cruise. Now really, I just spend close to 4K with airfare, rental car, an extra day on each end of the cruise and you want me to come back. Monday morning when we debarked, I was never happier for a cruise to be over. In complaining to RC after we returned home it took over a week for a response. We received a call saying sorry about your tough luck but we stand by the 25% and recieved an email basically stating the same thing. We waited for a response before posting anything to social media as everyone can have a bad day and its how you recover from that bad day that creates life long loyalties. Royal Carribean failed. I will be uploading a video to youtube based off the cabin # so you can see we're not full of crap. Bitter but not stretching the truth. Read Less
1 Helpful Vote
Sail Date: December 2015
This was our first cruise so did not know what to expect. Travelling with a 7 year old we discovered kids club on first 2 days was only open 7pm to 10pm. As it was only a 4 day cruise there was not much we were able to do with a child in ... Read More
This was our first cruise so did not know what to expect. Travelling with a 7 year old we discovered kids club on first 2 days was only open 7pm to 10pm. As it was only a 4 day cruise there was not much we were able to do with a child in tow. No movies were shown in pool area for 2 days as they decided to show Football. We asked Guest Services if the movies were going to be shown anywhere else and informed no that Bar staff apparently can over rule official program. After 2 days I gather a lot of parents complained so movie was put on at 9:30pm and they shut the bar and told us if we wanted a drink we needed to go to the Casino. Not sure a 7 year old would be allowed. We loved Windjammers as the variety meant everyone could find something to eat. Main dining room waited for 2 hours for food and it was inedible so ended up at Windjammers anyway. Only had 1 show which I enjoyed so after you did that first night you needed to find something else. We spent a lot of time in cabin as children watched tv when pool deck had football. People were complaining about toilets flooding but we didn't have that but the toilet sometimes didn't flush but if you left it about 20 minutes it would then flush. This is not a fancy ship compared to others but I did enjoy the relaxed atmosphere with the smaller ship and as long as you go when football season is over I think it could be good. If you have gone on other bigger ships I think you will be disappointed. Read Less
3 Helpful Votes
Sail Date: November 2015
I've been on how many Royal Caribbean cruises, but this one was terrible. I will never go on another ship that is less than 5 stars. This ship Enchantment of The Seas, in my opinion, does not uphold the standard of Royal Caribbean. ... Read More
I've been on how many Royal Caribbean cruises, but this one was terrible. I will never go on another ship that is less than 5 stars. This ship Enchantment of The Seas, in my opinion, does not uphold the standard of Royal Caribbean. I would never go on the ship again even if it was free. FIRST THE GOOD: * Our cabin attendant was very sweet & attentive. * fresh fruit was ripe * soft , comfortable clean sheets * fast embarkation * nice employees processing lines quickly for disembarking THE BAD: * bed was sagging * the toilet in the stateroom bathroom constantly smells like urine even though I saw the cabin attendant clean it with sanitizer. The smell goes away after he cleans it and is back 5 hours later. Maybe a problem with the ship septic system. * Rooms in the 3660-3674 are next to the ships commercial laundry where you'll hear noise going all night. It's also next to the employee stairway which is constantly being used -door slamming & impossible to get sleep. Must also be near a kitchen because we were woken up smelling bacon cooking every night at about 1 a.m. Then at 6am going into port, the engine, anchor chains clammering, propellers, gangway set up, will jolt you frightfully out of your sleep & you'll never be abel to get back to sleep. This is the noisiest room I have ever had in my life...just crazy! I guarantee you if you get one of these rooms you'll be in guest services in 60 seconds. * old yellowing fabric shower curtains are just gross. * the ceiling vent in the stateroom was covered thick with dust. the perimeter carpeting shows visible thick dust, the room need to undergo a deep cleaning. * bathrooms in the main public areas are dirty and look dated, needing many small repairs & detailing. Toilets smell. The handicap bathroom next to the Windjammer dining room had no soap. I mentioned this twice to management and they did nothing the entire cruise. *The food was terrible. Similar to hospital food. The food in the main dining room is without imagination, and the desserts fail to please. If you like good, rich chocolate desserts, forget it you will not find them here. The scallops in garlic sauce were tiny as little pearls. Six of them could fit on a tablespoon. The entire table was laughing. the food is very repetitive in both the Windjammer and in the main dining room. No ice sculptures, no fruit baskets, no butter sculptures, no foo foo at all! Very disappointing. * there is no 24-hour food cafe on this ship, and the limited hours of the tiny Park Cafe (open when the wind jammer and the main dining room are closed) offers very little selection and dried out sandwiches. Not to mention that the ice machine was broken and there is no mention of sugar free drink options on the ship such as crystal light etc. * All plastic plants In the atrium is absolutely an eyesore. Old & discolored, they are completely an eyesore & a blight to the Royal Caribbean name -completely unacceptable for a company that considers itself to have a luxury cruise ship! The solarium was too warm & when the sun comes in, it heats up the plastic plants and they smell. The solarium is also dirty. * shops had very little merchandise to sell. * their private island, Cococay has little shade & Royal Caribbean charges $20 to rent their beach umbrella for the day! They should provide shade comfort to their guests for free. COMPANY ALLEGEDLY WITHOLDING OF EMPLOYEE TIPS: Aother very concerning issue I am reading online regarding Royal Caribbean is a new company wide policy allegedly they withhold tips from their employees if employee feedback ratings are 92% or less. Already, we all know the dirty little secrets of the cruise industry is to underpay foreign employees but withholding ANY tips for any reason - that guests have left for service people specifically - is unacceptable and employee abuse. Therefore, I always tip employees in cash! Read Less
2 Helpful Votes
Sail Date: October 2015
We sailed on Royal Caribbean’s Majesty of the Seas on October 26 -30 2015. Our cruise line of choice is NCL, but we heard such great things about RC and my friends has told me of how great a time they have when they sail RC, and how ... Read More
We sailed on Royal Caribbean’s Majesty of the Seas on October 26 -30 2015. Our cruise line of choice is NCL, but we heard such great things about RC and my friends has told me of how great a time they have when they sail RC, and how good the service is, so we decided to give them a try. My main concern was to value the service that RC provides their passengers. That being said, we eagerly awaited our cruise. The cruise was a very BIG disappointment! The ports of call were, Nassau Bahamas, Coco Cay Bahamas, and Key West Florida. Our family had four members ( two adults and two kids- kids 12 and 15). Wetraveled with another family who had one child (age 12) When we booked, there were no balcony rooms available, so no problem, we decided on an ocean view room. The first night we went back to our room, it was after 9 pm and the room had not been set up for the night. We called the courtesy desk and asked for our steward to come by our room. It was an hour later that someone (not our steward) came by the room, and by then, we were already prepared for bed after waiting so long. Thank goodness we had a general idea of how to set up or pull down the pull-man beds for the kids. The next day we did finally saw our cabin steward and we asked him to pull the beds together to have that King size bed. He told us that it could not be done, that he could not pull the beds together to form the King size bed because that particular room had to have the twins beds separate. We were not pleased about that, as we called RC and spoke to a representative (about a month out from the cruise date) we called to ask about information for the cruise, and she did confirm that the room we booked had the beds that could be pulled together to form the King size bed. On RC’s website the description of the room said that the cabin could sleep 4 and that two of the beds could be converted into a King sized bed, which was why we booked that room. So the website and the representative was giving out false information. Our cabin slept 4 people but the steward continued to only supply us with the amount of towels/washcloths/toiletries for 3 people. The shipped smelled like there were over-running toilets most of the time and the electrical outlets did not hold the plugs into the units. The plug kept falling out, to use my flat iron, I had to hold the plug in the socket. We understood that the ship was an older ship, that is not the problem. The problem was the quality of the hotel staff which was not good. My review is not all bad, two good things about the cruise was the dining staff, Pritam was the greatest and made our dining experience very good. Also we enjoyed the port of call at Coca Cay. No ship excursion for Nassau, we just hired someone to drive us around, and we enjoyed the beach at Coco Cay. We did have a ship excursion in Key West, it was the Aquarium/Conch train tour. We found that it was very interesting. We just expected better service from RC and did not get that, it looks like we will be heading back to NCL where the service is far better. I wanted to sail on one of RC’s larger ships like the Oasis class, but the service on their smaller ships was disappointing. If the service on the smaller ship was not as good as they advertise it to be, then I would not want to imagine the service on the larger ships with more people. It looks like we will not choose to sail RC again. Read Less
Sail Date: October 2015
Let me start out with the good things about this ship: Getting on the ship was quick and easy, and my husband and I loved the fast process. My Fair Lady dining was an awesome experience and the food was delicious. I enjoyed how they ... Read More
Let me start out with the good things about this ship: Getting on the ship was quick and easy, and my husband and I loved the fast process. My Fair Lady dining was an awesome experience and the food was delicious. I enjoyed how they allow you try as many options as you'd like and the wait staff made you feel like royalty. The room attendant from Nicaragua (I forgot her name) was awesome and made sure that our room was cleaned often and fresh linens and towels were always brought in. The art auction was fun and Mark the cruise director was fun and entertaining. The comedian they had for the comedy nights was pretty good also. Now for the bad stuff: The food: The Windjammer buffet was always lacking. Breakfast is the absolute worse! I stood in line for an omelet for almost 25 minutes only to get to the chef for him to tell me that there was only ham and cheese available for the omelets. They could have notified those in line that the options were limited. By this time they were putting away all the food in the buffet but there were still 15 minutes left for breakfast! Furthermore, the waitstaff at the Windjammer always seemed hurried, unexcited, and acted as though they hated their jobs. The late night snacks were always dry and unappetizing. Nassau: Horrible. Everywhere we went, people were directing us to the best beach on the island "Cabbage Beach". It was easy enough to get the $4 boat taxi to Atlantis but once we arrived we had to walk for 20 minutes to get to the beach. Not too bad but the directions were a bit sketchy so I highly recommend taking the car taxi which is the same price per person. The beach was horrible, unexciting, and offered no watersports which was because of the large waves. Atlantis is very expensive so fill up on the ship and tough it out until you get back on board unless you want to spend $40 on a dinner that is served in what looks like kid portions. CoCo Cay: The barbecue on the beach was delicious but the beach was full of seaweed and intimidating looking tropical fish. Again no water sports were available - but this is not RC's fault. The tendering process could have been better organized as the line went from the door and up four flights of stairs. It wasn't until we got down to the door to get on the tendering boat that we realized they were allowing people who had come down the elevators to merge the line. Almost everyone we spoke to was highly disappointed in the cruise experience. We have made up our minds to avoid this ship at all costs next time we book. Read Less
5 Helpful Votes
Sail Date: October 2015
3rd Cruise, and let me tell you it was not a charm! The food was decent & the staff was good. Only reasons why I gave it 2 stars) the smell of sewage in my cabin & on my balcony was a nightmare. My bathroom drain had to worked on 2 ... Read More
3rd Cruise, and let me tell you it was not a charm! The food was decent & the staff was good. Only reasons why I gave it 2 stars) the smell of sewage in my cabin & on my balcony was a nightmare. My bathroom drain had to worked on 2 times, a portable odor diffuser had to be brought in several times as well. My room steward would freshen it as best as he could. I was on the empress deck. My 12 year old tried out circle c and after the second time there he begged not to go back because the horrible language. There was only one staff member to look after over 25+ kids. The smoke was bad too. Seemed like smoking was allowed everywhere. Do yourself a favor a look at other cruise lines other than Carnival. Read Less
3 Helpful Votes
Sail Date: August 2015
Booked on Carnival Sunshine out of Port Canaveral on August 2015 for 5 night Bahamas/Falmouth itinerary. Arrived in Orlando three days before departure. Springsuites (I-Drive) and visited Tampa Bush Gardens. Hotel was adequate, albeit ... Read More
Booked on Carnival Sunshine out of Port Canaveral on August 2015 for 5 night Bahamas/Falmouth itinerary. Arrived in Orlando three days before departure. Springsuites (I-Drive) and visited Tampa Bush Gardens. Hotel was adequate, albeit on the small side. Cost of private hire van from Convention Area to Port Canaveral $120.00 for 5 pp. Although I arrived early (as usual), I encountered long lines. Check-in was slow compared to NCL and DCL. Staff not energetic and border-line rude. By the time I got onboard I was not in the mood for the customary group/family boarding picture. BAD START! Pros- Food in free dining venues was delicious, served quickly and dinning room staff friendly and attentive. -Food in specialty dining SPECTACULAR. -Comedy shows were A+++ with rotating comedians in smallish club. I arrived early and always got good seats. Cons- -Ship design weird, not easy to get from one side of ship to other side. -entertainment was CHEESY. The shows in the main theaters looked/felt like high school musicals. TERRIBLE!!! I never miss any shows on cruises but I stopped going to shows on this one!! If entertainment is important, do NOT book on Carnival line. - Private island a big joke. Went back to ship after an hour. -room ugly, especially for a refurbished ship. -my teenage son HATED the youth program. He always participates in these programs on other lines but skipped the program entirely after attending two days. -many staff members low energy or just plain "not nice." Not outwardly rude, but not inclined to help. Sorry, Disney Cruise Line staff spoiled me and no one has stacked up since! Nothing horrible happened, but I did not enjoy this vacation, was happy to return back to port. I WILL NEVER BOOK CARNIVAL AGAIN, regardless of ship or destination! Disembarkation was fast. Read Less
Sail Date: June 2015
My husband and I took a cruise out of Charleston 5 years ago with Carnival. This time our family of 4 decided to try a new cruise line and leave from Port Canaveral. This cruise was the first cruise for our kids. Boarding was a breeze. We ... Read More
My husband and I took a cruise out of Charleston 5 years ago with Carnival. This time our family of 4 decided to try a new cruise line and leave from Port Canaveral. This cruise was the first cruise for our kids. Boarding was a breeze. We arrived at the terminal at 10:15 am and had to sit in the waiting area until the ship was ready which was around 10:45. We were on within 25 minutes. The rooms weren't ready yet which was to be expected. We headed for the pool deck and found only 1 pool functioning as the other was down for maintenance. We headed to the Windjammer for lunch and it was PACKED. No where to sit. We were having to clear off dishes to make room. Food was okay. The massive crowds found it difficult to navigate so we just gave up and ate what was on our plates. Headed back to the pool area and jumped in. It was HORRIBLE. The salt water pool was so salty I immediately got back out. Our room became ready at 1:30. It was small, however we camp a lot and are used to small living quarters. I packed an electrical strip which came in handy. There was plenty of storage for 3 bags of luggage. I over packed and we wound up using about 65% of what was brought. Tip : when travelling with kid or others - good idea to bring a robe. Bathroom is so small you cannot get ready in there. Put on a robe and get ready at the vanity. Also, if you pull open the bathroom door and stand between the cabin door and bathroom door there is enough privacy for you to get dressed and no one can see you. It's better than attempting to do it in the tiny bathroom. We didn't have towel animals every night, only twice. Our kids got a kick out of it. I called Room Service one night b/c I was extremely thirsty. We never had any ice in our room or drinking water. Room service never showed up. Found the Ben and Jerry's and saw that it was out of order. Wound up being out of order the entire trip and after reading reviews it appears its been out of order for months. Shame on Royal Caribbean for using this as an amenity and it's not even in service!! There was a Starbucks on board but by day 2 they had already ran out of the stuff to make Frappucino's which, my family loves. I had read on other reviews that the staff will memorize your names. Unfortunately that was not the case. While the staff was nice they were so quiet, and seemed sad or lost in thought a lot. After speaking very generally with a few of them it's a wonder they can make it through the 8 month 80 hour work weeks. During the day at sea it seemed EVERYONE was on the pool deck. We could not find any seats. It was hot and we just wanted in the pool. At this point both pools were open. However the salt water pool was still terrible. Our kids got out and didn't go back in. The other pool was so crowded you couldn't even put your feet in the water. We attempted the rock climbing wall and the jump zone but they were always closed. We even went during the specified times on the Cruise Compass. To no avail it was closed. This ship definitely lacks amenities for everyone kids included. I had read somewhere that this ship was a good budget ship/cruise. Boy were they right. You get what you pay for. It seemed that we were shelling out more money to do things that on our Carnival trip were included. The MDR was very lovely. The food was mediocre at best. I was so disappointed on formal night to see that lobster was an additional $29.95. I had told our kids about how on Carnival they had lobster on formal night. So, I ordered a whole lobster for us to split. Wound up costing $35 which included more gratuities. The lobster was small and didn't even have the claws! The filet tenderloin was good but it was more like roasted beef vs a steak. Desserts were ok but seemed to have been frozen and thawed out. The wait staff is super nice but they seem overwhelmed. Too much going on, they need more help. When we came back to the ship after Nassau they were selling the Chops Grille package. We wound up getting it with 20% off and our kids were only $8 per person. It was nice and good experience but once upon a time the food and quality you get in the Chops Grille was the same food and quality you received in the MDR. Whats happened to it? Every time you order anything extra Royal will tack on additional gratuities on top of the $12 per day per person gratuity. The arcade was VERY small and expensive. The Windjammer closed at 9 pm and also shut the ice cream machine down then too. This was disappointing. We went to the Park Cafe where they had slim pickings. It was also crowded. I wanted a salad but after seeing the brown lettuce I declined it. My husband loved the 80's/classic rock music they played on the pool deck throughout the cruise. It was a very SMOOTH cruise. We would forget we were on a giant ship in the middle of the ocean! The ship was clean and gorgeous on the inside. We watched a few shows at night and they were ok. Internet packages were offered but they started at $89.95 for 1 device. Not worth it. We took a set of walkie talkies for our kids to use. We also purchased the Coke package for them. So when they would go to re-fill they'd have a walkie and we'd have a walkie. Worked great! Downside was the last night on the cruise several of the coke machines had run out. We could definitely see where Royal attempts to cut corners to save money. The cruise was still nice and our kids loved it despite not having a lot to do. This will be our first and last cruise with Royal. We will be going back to Carnival or another cruise line. Check out was a breeze. Read tips from other travelers to do the self walk off. Don't set your bags outside for pick up . We woke up at 6 am and were still at sea. After breakfast we came back to our room and grabbed bags. At this time we had already docked. We arrived on deck 5 around 7 15 am and had to wait around 15 minutes before they started to let folks get off. Disembarking was a breeze and so was customs. We were on the road back home by 8:00 am. Early bird gets the worm!! Read Less
Sail Date: June 2015
This was my fourth carnival cruise, and the worst by far. The majority of the staff was rude, no one had a clue what was going on the ship. I understand the importance of the safety drill, but they kept everyone huddled together ... Read More
This was my fourth carnival cruise, and the worst by far. The majority of the staff was rude, no one had a clue what was going on the ship. I understand the importance of the safety drill, but they kept everyone huddled together outside for a hour. The ship was dirty, lack of choices on food. The taco bar was only open 3 hours a day, the burger place 5 hours a day. I picked this ship because of my kids and the Hasbro game show. They didn't even do it. I do not recommend this cruise to anyone. Read Less
Sail Date: July 2014
It started with no porters at the pier. I dropped off my family and went to park the car. When I got back to the curd they were still there. Our luggage was taken by porters. However we were not allowed in the terminal. So we were sent to ... Read More
It started with no porters at the pier. I dropped off my family and went to park the car. When I got back to the curd they were still there. Our luggage was taken by porters. However we were not allowed in the terminal. So we were sent to stand in line in the parking structure. An hour later when we were allowed in the terminal we were glad that it was air conditioned. We were given a number three boarding card. Once boarding started people just crowded the entrance. There was one person there but he did not check the cards so anyone could enter and probably did. When we first walked on the ship we noticed how large and wide open the atrium was. It turned out it was the main area to have your photo taken with characters. Unlike the theme parks you usually had to wait 30 minutes to take photos. When photos are taken they scan your card so they know where to place your photos. You then go to your book and the printed photos are there for you to choose from. Because of the high cost of the cruise we selected an inside cabin with a virtual port hole. It had a camera outside so you could see what is outside in that location if you had an ocean view cabin. Not very often Disney characters would float by the window. The cabin had two bath rooms. One with a tub and sink and one with a sink and toilet. There was not much closet and drawer space for the three of us. For dinner we ate in three different dining rooms with the same staff each night. We did not care much for the food in the main dining room. The dining room you are assigned the last night of the cruise is where you had breakfast. If you had early seating at dinner you had to eat the early seating for breakfast. If you had late seating you ate the later breakfast before you left the ship. The shows in the main show room were not up to the usual Disney productions. We really expected more. There is also a movie theater that shows first run movies. Soda is free most places on the ship. However near the two theaters you had to pay for them. Most places on the ship that has free soda are the fountain type drinks. They were not mixed very well. I would have preferred a can soda. On the lido deck the buffets had many food options. Like I mentioned before the food was nothing special. The pool area was always crowded. Like all cruise lines. The aqua duck ride was fun. Not as good as a good water slide. The ship was nice. It had many different wall arts that would come to life once in awhile. The adult areas were the only place you could go without hearing a Disney song being played. There were two pay extra to eat dining rooms. One was $25 per person and the other was $75 per person. There were the usual gift shops on board with many Disney items. Our twelve year old spent many hours in the “Edge” for passengers his age. We made two ports of call. Nassau and Castaway cay. Castaway cay had a lot of free food. There are many beach things you can pay for or just have a free beach day. It was a cruise and we had a good time. The ship was nice. The service was as good as other lines. The food was not. We expected much more form Disney. I guess we expected too much. The price was so much more than our other cruises so we expected more and did not get it. Read Less
Sail Date: January 2014
A few things, you have to set at the same table at the same restaurant every night. That is if you don't want pizza or a hot dog. Chicken strips where always burnt. The bacon was always raw. You have to pay $2.24 for a can of coke. ... Read More
A few things, you have to set at the same table at the same restaurant every night. That is if you don't want pizza or a hot dog. Chicken strips where always burnt. The bacon was always raw. You have to pay $2.24 for a can of coke. You pay $16.95 for a small mixed drink, $6.00 for a beer. You can buy liquor on the boat at their store but you can not pick it up until the end of the cruise, joke..... Watch out for them charging you a $45.00 tip fee everyday on your bill. They do not bother to tell you that you have to have a picture id when you get off of the boat so that you can get back on. My husband did not have his with him and it was a pain. We were very lucky that I just so happened to have my drivers license on me. They only have two hot tubs and one was always closed. One of the main elevators was broken the whole time we were there. Be ready to do a lot of walking or wait at least 5 to 15 min for an elevator. Our cabin boy was very nice and our waiter Renoldo at the Ecstasy dinning room at 8:15 table 317 was very nice. The food was pretty good at this restaurant most of the time. The t.v. only gives you 10 channels to watch and 5 of them are about the ship, No, weather channel and there are no clocks anywhere even in your room. My daughter got married on the cruise and everything went very well with the weeding. The food was good and the photographer was great! Read Less

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