We took a two week back to back cruise from, and back to, Montego Bay, Jamaica. We went to some really interesting places including Costa Rica, Panama and Colombia the first week, then Cozumel, Cuba and Gran Cayman the second week. Different experiences and feel to each port of call visited. Marella Explorer 2 was a fabulous adult only ship. Staff were so friendly and great at what they do. Our ...
From booking in our local tui store, this was an almost perfect holiday. Flights, transfers including the police escorts, room, room service, food & drink eat in market place for breakfast and lunch then eat in latitude restaurant most evenings, evening show in show lounge were all 100%. We didn't do many excursions but went a shore every time we could. The main reason for this trip was to visit ...
chose this cruise with marella after many years away, cruising with Royal Caribbean, Princess and p&o, as the two cruises ( week each) were going to Central America and Cuba ,
The Good bits : Ship was better than we expected, modern, clean and well looked after, service and food and drinks were fine and entertainment was ok.
Our issue is that we had VERY noisy neighbours who were two ...
We wanted the trip of a lifetime and oh did we get that!
Everything was fabulous ,the cabin was spacious-(we had a junior suite ) and spotless, the staff were amazing -all of them nothing was too much trouble and they all went far beyond expectations to make our holiday unforgettable.
Food and drinks were perfect and we were positively encouraged to have as much as we wanted
The bar ...
My mixed race teenage daughter was racially abused by another passenger on the cruise. We struggled to get any staff to take what had happened seriously and after the first incident we were alert to everything and we witnessed several more incidents of discrimination from both passengers and staff. The staff need more training on equalities and customer service.
We made several complaints on ...
It was our 50th wedding anniversary. We have been on several Marella cruises and find them exceptionally good value. This latest one however was a disaster from the beginning. Embarkation was tedious, worse ever. Our fridge did not work, took three days to fix. Food quality and choice definitely deteriorated compared to previous cruises/ships we have been on. Wondered if due to Marella policy of ...
We chose the advertised Itinerary because having been to the Caribbean before this two week package offered visits to Belize, Cosumei, Guatemala and some other places we had not been to before.
After a 2hr 50min outward flight delay (reasons offered were dubiously received by passengers) we arrived on board ship and were told immediately that the Cosumei visit on day 6 was abandoned - nothing ...
We have previously sailed on Discovery 2 and had a great time so we were really shocked to see how much the standards had dropped.
During our week onboard we never had a hot meal served to us in the 47 restaurant and the only really hot food was at the Snack Shack however when sitting on deck 9 at night there were cockroaches running around most nights
There is no policing of the pools, ...
Chose this cruise for my husbands 50th Birthday specifically for Port Royal and Panama. This was to be our last family holiday (teenage boys also on holiday) and we wanted this to be special.
First issue was encountered on embarkation to ship in Montego bay. Queues over an hour long to get on the ship, very poorly organised and no information given by TUI for any delay reason.
Port Royal - ...
We have cruised many times with Marella, but this repositioning transatlantic cruise was awful!.
The cruise was an ambition for my wife and I, but right from the start, the whole experience was a farce, 1st we got an email saying our flight had been changed - it hadn't.
When we arrived at the cruise terminal in Palma, we had to queue for nearly 2hrs to get on the ship, the staff offered us ...