Had great food on this cruise and the entertainment was first class too. Shame about the cleanliness. Had to call the domestic staff in to address the issue and still fell short of acceptable. Have left the feedback for the cruise line and they haven't bothered to respond. I would travel with them again but I would be prepared to clean my own cabin next time. With covid and norovirus I think we ...
I have been with marella a few times. Never glamorous but used to be functional and efficient. Not now. The food in the main restaurants would appear to have come from a 1970’s prison ship and we had mild food poisoning after 2 nights. I know they are cost cutting but the cooking was amazingly bad. Maybe the worst I have ever seen in a commercial setting. The deep fried long hair in the calamari ...
My husband and I decided to go away for Christmas,our travel agent recommended this ship,as she had just had a good holiday on it,we decided to make it for two weeks over the new year as well.From stepping on the ship I was emmediately impressed,not only by the fabulous Xmas decorations,but the friendliness of staff,it was plain sailing to our cabin on the 9th floor,with a lovely welcome from ...
We have been with TUI many times before but this last trip has been the worst.
From the start the Covid pass checking process was a shambles, you couldnt here the safety video and the whole thing took to long.
The standard of food on offer in the buffet has gone down in my opinion, from the meat selection to the standard of cooking, even the vegetables were not cooked properly, the selection ...
Very pleasant cruise around the Canary Islands.
Ship and facilities and organisation was fine.
Food good, but we aren't particularly fussy eaters, and so was fine for us (plus made frequent use of late night buffet!)
Staff (as always on Marella) were excellent.
4.5 stars (so shows as 4 above, but was almost a 5) and perfectly fine for those of us cruising on a budget (all ...
Did a stay and cruise. Tenerife and the Canary islands. Once again same as 2020 food in hotel far better than cruise, this never used to happen. Waiter and bar service, can't criticise the staff they work very hard. The staff numbers are well down on the day when they were owned and run by Thomson or Island Cruises. The shows, again the singers and dancers were very very good, it's the content its ...
We travelled on Explorer just before the first lock down, and would have rebooked that summer if covid hadn’t hit. So in September, when things looked as if covid was under control, we booked a re run of our 2020 trip, and boy we weren’t disappointed in any area. Flight, embarkation and cabin were superb. The staff from the moment we were on the ship couldn’t do enough to make your holiday the ...
regular cruiser looking for some warmer climes this winter. explorer ship pretty good, food in italian restaurant very good with friendly attentive staff. only used main restaurant twice for breakfast which was just ok. buffet restaurant patchy, soups were pretty good, salads average and main foods average. we do not think the range is as big or as good as 5 years ago. there was a late night snack ...
My wife and I have used Marella cruises for a while now and used the Marella Explorer twice in 2019, having only recently done the Tenerife trip we were very disappointed, firstly a sand storm hit the island's which was not the ship's fault And lost out on visiting one of our ports, we were awarded a £25.00 compensation to spend on-board, we proceeded to Madeira only to find engine trouble and ...
We chose the Explorer as it was only a four hour flight from the uk you are guaranteed some sunshine in the canaries.
We had a had a balcony cabin on 9 deck and the balcony was the biggest we have ever had it had a lounger two chairs coffee table and hammock. Shower was good as it has a door rather than the usual clingy curtain. The decor was of the usual standard you get in cabin and no ...