Turkeys at Sea: 10 of the Worst Ideas in the History of Cruise Travel
3 of 14
The Turkey: Royal's Hurricane Blunder
With Hurricane Irene swirling like a maniac toward San Juan, the city's port authority ordered Carnival Victory and Splendour of the Seas to leave -- minus hundreds of guests. What followed was a tale of two responses. One hundred thirty "stranded" RCI-ers were given information on local hotels and left to book and pay for arrangements. Royal further infuriated passengers by stating it was unable to communicate with them about the early departure. And it held firm that no refunds would be offered for those who missed the cruise. Adding insult, arch-rival Carnival, confronted with the same thankless situation, garnered endless thanks for its response. The line offered 300 guests hotel stay and a flight to meet the ship at the next port -- for free. A week later, RCI caved and agreed to issue refunds to those who missed the boat.