This was our second and most probably our last cruise. Having previously travelled with P&O, we were lead to believe that things could only get better. Our maiden cruise to the Norwegian Fjords was plagued with badly arranged events and a very poor attitude by the crew we encountered, The 'best' part of the P&O cruise was the time spent ashore and away from the boat. Royal Caribbean was ...
My husband and I have been to Bermuda and the Caribbean so many times, this was our first to Canada and New England. Since it was our first, we were so looking forward to this cruise. Imagine our disappointment when the cruise was ultimately changed from 9 nights and 5 ports to 5 nights and 1 port. Many people cancelled and took Royal Caribbean's generous compensation package. But we really ...
I wanted to take my elderly mother on a calm cruise as a cruise was on her bucket list. When I boarded the ship I ask if I could rent a wheelchair for my mother I was declined do to the face I did not make arrangements when I booked the reservation. I didn’t think we would need one 3 mo prior to the trip. I was spoken to TERRiBLE by the security personal. After we boarded the ship an after a 2 ...
My friend and I chose this cruise bc it was the only 5 day cruise out of Boston with the New England and Canada intinerary.
Our boarding was delayed because the Coast guard wanted to inspect the ship due to Serenade returning from a summer overseas...at least we knew the ship was safe!! You could also see Royal’s procedures in place to ensure a smooth boarding process and it was. It’s just ...
My husband and I had a wonderful time on our cruise. All of the personnel that we dealt with, from our cabin steward to our restaurant staff were wonderful to deal with. We had a wonderful time at all of the activities, but most especially the 80's Dance Party. Our weather was perfect. We feel that the food was not always at a high standard (i.e., occasionally not as hot as it could have been ...
We thoroughly enjoyed the ship, itinerary and shore excursions. Our interior Promenade View cabin was what we expected. Very nice. The service in the dining rooms was very good. What we found disturbing is the food in the Main Dining rooms. Once upon a time customers raved about the inclusive meals. We, among others, found the inclusive meals tasteless. Beef had no flavor and most fish ...
We enjoyed three nights precruise in NYC and then 10 days of enjoyable cruising. We traveled with my stepmom and chose this itinerary based on her dream trip & booked a suite as a splurge. The perks that come with the suite more than made up for a couple of disappointments with cruise staff. We loved the free appetizers and drinks each night in the suite lounge. The suite concierge and our cabin ...
This was a unique opportunity for us to experience a cruise ship outside of the Caribbean. The itinerary sounded intriguing, so we booked it in late December 2017. Good thing, as we were told the cruise had sold out.
We took the Amtrak train from our home town (Washington, DC) to the Liberty International Airport station, then grabbed a free hotel shuttle from there. It was raining when we ...
We were impressed with the condition and décor of the ship. Our rooms were a good size (inside promenade view) Bed was very comfortable. Overall very happy with cabin and the ship.
Food was good not great, a bit repetitive every night. We ate in the Giovanni table one night and it was excellent, wish we had went earlier and we would have definitely went back. Our first couple of days breakfast ...
Our luggage was taken to security. We were not notified and questioned where our luggage was. We were told it could be up until 9:00 PM when we received our bags. One bag was in the room by 4. We were advised to go to security. We were not notified our missing bag was being held in security! We went to security and were told we had to be present to open our bag. They opened our bag and ...