Swiss Jewel -- like the near-identical Swiss Emerald, Swiss Sapphire and MS Treasures -- is part of a series of the first ships ever built to the specifications of upmarket tour company Tauck.
Onboard, the ambience is distinctively unique. Swiss Jewel, with its dark wood paneled atrium, surprisingly wide hallways for a riverboat and generous public spaces, is more evocative of a grand American hotel, like Colorado's Broadmoor or West Virginia's Greenbrier, than its more utilitarian competitors (whose decors often feel Hyatt-esque). The ambience may be elegant, but it's also comfortable, with plenty of spaces in which to recline -- from the lounge and the library to the very comfortable and spacious staterooms.
Service, from Swiss Jewel's U.S.-based tour directors to its mostly Indonesian crew (some staffers hail from Eastern and Western Europe), is superb. It's pampering, intuitive and warm. It's the best service experience I've had yet on Europe's rivers.
Tauck also exceeded expectations when it came to onboard enrichment and entertainment, all aimed at a very inquisitive and well-traveled passenger. There's nightly piano music and usually some kind of post-dinner event, like a performance by Slovakian folk dancers. The glorious evening we spent at a Viennese palace for dinner and classic entertainment was the most unique and special night I've ever spent on a Danube River cruise. There are lectures on history and culture of places along the river, and the occasional special culinary event, such as a wine tasting with Austrian cheese one afternoon while cruising between Vienna and Bratislava.
Tours, as they are on most riverboats, are included in cruise fares, and though the beloved "Vox Boxes" are provided (so that all can hear their guides without necessarily being close by), passengers are divided into intimate groups. There weren't any recreationally minded tours on our trip, but the ship does have bicycles that are available, free of charge, to passengers who wish to ride independently.
The highlight of the cruise for many of us was the Tauck tradition of "lagniappe." Company founder Arthur Tauck put this New Orleans term for a surprising treat into play, and his legacy endures beautifully. On our Swiss Jewel cruise, examples of lagniappes included a coffee klatch in a famous Bratislava cafe, a walking tour of Vienna's famous Naschmarkt led by the chef (and featuring tasting stops that range from wine to meats and cheeses) and, while cruising along the Danube one afternoon, a tasting of regional apricot liqueurs and chocolates. For passengers, the lagniappe is a surprise -- which adds to the appeal.
A few times, passengers spoke about how Tauck tours in general, and, more specifically, its river cruises, cost more than those of other river cruise lines (and tour operators). But there wasn't a soul who begrudged the expense; in true value-for-money fashion, discerning travelers got their money's worth, in spades.