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Westerdam Review

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80% of cruisers loved it
  • Seventy-four percent of outside cabins have balconies
  • Great Pacific Northwest fare at Pinnacle Grill restaurant

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Westerdam Overview

(4.5) 4.5 out of 5+ star rating
Editor's note: Beginning November 8, 2014, Westerdam will offer world-class musical performances with the B.B. King's Blues Club experience, five nights a week in the Queen's Lounge.

Holland America Line's Westerdam, part of its Vista class of ships, reminds me of what the cruise line does best. In its restaurants, onboard programs, larger-than-average staterooms, and, most of all, in the service of its crew, Westerdam very deftly balances its commitment to honoring cruise traditions with adding just enough contemporary amenities to keep things fresh.

It's a line that, in this era of casual cruising, celebrates formal nights -- and yet its dining rooms offer a choice of traditional seating scenarios as well as open, more flexible ones. You can still learn how to mix a martini or create a flower arrangement, but you can also take computer classes that range from an introduction to e-mail to editing digital photography. You can watch a chef, ranging from the ship's own to a guest expert from Holland America Line's Food & Wine Magazine partnership, demonstrate a recipe, or you can take part in small group clusters that actually get to make the food at the fabulous Food Network-like Culinary Arts Center kitchen.

Ironically, where there were weaknesses onboard Westerdam, it was in the few areas that have not balanced past and present as carefully. With the immense variety of itineraries around the world that Holland America offers, there's no reason why shore excursions in ports of call couldn't offer more of a selection of offbeat experiences in addition to more typical choices (though applause is due for incorporating recreational options, like cycling and kayaking, where possible). Along those same lines, it was puzzling that, despite creating "On the Map," a new program that aims to offer more immersion of destinations into the cruise experience, there was no meaty series of onboard enrichment lectures. The ship's "travel guide" rarely could answer a reasonable in-port question.

Beyond these quibbles, Westerdam, not to mention Vista-class siblings such as Zuiderdam, Oosterdam and Noordam, has carved itself a unique niche in cruising: It's a ship that hasn't forgotten, in this era of cruise innovation, that the tenets of the tradition -- most notably hospitality, warm service from its crew, delicious meals all over the ship and a cozy ambience that encourages social interaction -- are still what makes a cruise a most satisfying travel experience.
Westerdam Fellow Passengers
As with other cruise lines, Holland America is expanding its traditional passenger base outside the North American market, so some cruises, like our Rotterdam-based voyage around the British Isles and Ireland, may attract English speakers from the U.K., South Africa and Australia, as well as Europeans. (Especially in keeping with HAL's roots, there were many from Holland.) Regardless of language spoken, most passengers do fit into a particular demographic: traditionally 50-plus, well traveled and upscale.
Westerdam Dress Code
Depending on the itinerary, the ship will offer two to three formal nights, and passengers really do dress up. Though the casually attired can avoid the main restaurant on those nights, you may feel under-dressed in entertainment venues before and after dinner. Resort casual is otherwise the mainstay, though passengers tend to dress pretty informally during the day.
Westerdam Gratuity
Holland America Line automatically adds $11.50 per person, per day, to onboard accounts; this is then shared among waiters, stewards and other service personnel. That amount can be adjusted in either direction by visiting the front desk. A 15 percent gratuity is tacked onto bar bills. Note that gratuities are not automatically included on bills for spa treatments.
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Westerdam Member Reviews 638 Reviews
October 2014

My husband and I are long time cruisers and had already been to Cabo. So we just wanted to cruise and didn't really care about the destinations. We also knew in advance that the passengers would be age 50+. We were alright with that because we ...continue

   Holland America was very disappointing
October 2014

Don't know where to start. We are both 4 star mariners with HAL. I write this as I am still sick with food eaten on cruise and bad air conditioning room giving me a bad cold and to top off that I got the flue.. The food was terrible. Steak was ...continue

   First Time Cruise
October 2014

This was my first cruise, so in many ways I didn't know what to expect. Everything was pleasant from the time we were dropped off at the cruise terminal until the moment we caught a cab back home.

Understandably, there were about a ...continue

1 - 3 of 638 Reviews

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Eastern Caribbean
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Ship Stats
Crew: 800
Launched: 2004
Decks: 11
Tonnage: 85,000
Passengers: 1,848
Registry: Netherlands
CDC Score: 100
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