By Carolyn Spencer Brown, Editor in Chief
Holland America Line's Westerdam, part of its Vista class of ships, reminds me of what the cruise line does best. In its restaurants, onboard programs, larger-than-average staterooms, and, most of all, in the service of its crew, Westerdam very deftly balances its commitment to honoring cruise traditions with adding just enough contemporary amenities to keep things fresh.
It's a line that, in this era of casual cruising, celebrates formal nights -- and yet its dining rooms offer a choice of traditional seating scenarios as well as open, more flexible ones. You can still learn how to mix a martini or create a flower arrangement, but you can also take computer classes that range from an introduction to e-mail to editing digital photography. You can watch a chef, ranging from the ship's own to a guest expert from Holland America Line's Food & Wine Magazine partnership, demonstrate a recipe, or you can take part in small group clusters that actually get to make the food at the fabulous Food Network-like Culinary Arts Center kitchen.
Ironically, where there were weaknesses onboard Westerdam, it was in the few areas that have not balanced past and present as carefully. With the immense variety of itineraries around the world that Holland America offers, there's no reason why shore excursions in ports of call couldn't offer more of a selection of offbeat experiences in addition to more typical choices (though applause is due for incorporating recreational options, like cycling and kayaking, where possible). Along those same lines, it was puzzling that, despite creating "On the Map," a new program that aims to offer more immersion of destinations into the cruise experience, there was no meaty series of onboard enrichment lectures. The ship's "travel guide" rarely could answer a reasonable in-port question.
Beyond these quibbles, Westerdam, not to mention Vista-class siblings such as Zuiderdam, Oosterdam and Noordam, has carved itself a unique niche in cruising: It's a ship that hasn't forgotten, in this era of cruise innovation, that the tenets of the tradition -- most notably hospitality, warm service from its crew, delicious meals all over the ship and a cozy ambience that encourages social interaction -- are still what makes a cruise a most satisfying travel experience.
Westerdam Fellow Passengers
As with other cruise lines, Holland America is expanding its traditional passenger base outside the North American market, so some cruises, like our Rotterdam-based voyage around the British Isles and Ireland, may attract English speakers from the U.K., South Africa and Australia, as well as Europeans. (Especially in keeping with HAL's roots, there were many from Holland.) Regardless of language spoken, most passengers do fit into a particular demographic: traditionally 50-plus, well traveled and upscale.
Westerdam Dress Code
Depending on the itinerary, the ship will offer two to three formal nights, and passengers really do dress up. Though the casually attired can avoid the main restaurant on those nights, you may feel under-dressed in entertainment venues before and after dinner. Resort casual is otherwise the mainstay, though passengers tend to dress pretty informally during the day.
Holland America Line automatically adds $11.50 per person, per day, to onboard accounts; this is then shared among waiters, stewards and other service personnel. That amount can be adjusted in either direction by visiting the front desk. A 15 percent gratuity is tacked onto bar bills. Note that gratuities are not automatically included on bills for spa treatments.
April 2013 tropical traveller
My first ever cruise. Had a brilliant time, didn't want to get off and would sail with Holland America again at the drop of a hat.
Pre-departure: stayed at the Hyatt Regency Pier 66 the night before having flown into Miami and taken a shuttle ...continue
We just returned from a 20 day cruise through the Panama Canal and had a truly great time.
BACKGROUND: I am in my early 60s, my wife in her 50s. We lived our working lives amidst the madness of metropolitan New York and retired to western ...continue
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As in other areas of service, dining and entertainment HAL has been cutting back on its stateroom amenities. Though these items were included in the HAL fact sheet of Stateroom Amenities, we found them lacking on the Westerdam. We did not have a ...continue