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Volendam Review

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75% of cruisers loved it
  • Bars and lounges with large picture windows offer amazing views
  • "Dancing With the Stars at Sea" show gets passengers involved
  • Quiet teak promenade deck with wooden loungers gives ocean-liner vibe

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Volendam Overview

(4.0) 4.0 out of 5+ star rating
When it was launched in 1999, Volendam had the highest passenger capacity in Holland America's fleet. The ship is nearly 61,000 tons and carries 1,432 passengers, and, in a move that seems quaint now, it proved its modernity by being the first ship in the fleet to boast a dedicated Internet center (The Website) with eight satellite-connected computer stations.

Volendam has come a long way since then. During Holland America's "Signature of Excellence" upgrades in 2006, the ship received several additions that have brought it into the 21st century. The Website became the Explorations Cafe, which includes 10 desktop computers with Internet access, a well-stocked library, areas for board games and puzzles, and a cafe that offers free finger sandwiches and pastries, as well as for-fee coffee drinks. Le Cirque, an alternative restaurant that's open one night per sailing in what's otherwise the Pinnacle Grill steakhouse, offers upscale French cuisine from the well-known land-based restaurant. Even the kids and teens areas were given facelifts, and cabins are now outfitted with flat-screen TV's and DVD players. A more recent 2011 dry dock spruced up various items like paint, linens and carpeting to keep Volendam from showing its age.

Drawing on the Colonial past of its Dutch roots, Holland America Line has made it a practice over the years to employ Indonesian crew members, touting their friendliness and efficiency in almost all of its corporate literature. The service is phenomenal. Waitstaff and cabin stewards are primarily Indonesian and Filipino; most officers are European, and many of them are from Holland.

Despite its modern upgrades, Volendam still does not have as many bells and whistles as the biggest and newest mega-ships, and that's perfectly fine with the folks who cross the gangway. What you'll get onboard are older passengers with an active and adventurous attitude. They're in it for the ports, given the ship's Alaska, Asia, Australia and Hawaii itineraries. And the ship suits them just fine, offering enough onboard activities to keep them busy on sea days but not so many that they feel like they're missing out if they venture ashore. After all, the focus of most Volendam cruisers' trips is the exotic locations they visit -- not the ship that takes them there.

Volendam Fellow Passengers
It would be difficult to find a more loyal group of individuals than those hearty Mariners, past passengers of Holland America Line. Volendam enjoys a particularly high ratio of repeat cruisers, many of whom have been onboard so often they feel quite at home with the staff and crew. Most of the passengers are "of an age," typically older than 55, and while most are couples, there are a fair number of friends sharing quarters.
Volendam Dress Code
Daytime dress on Volendam is always resort casual, particularly in Alaska, where standard port-day clothes include jeans, hiking boots and sweatshirts. Evening dress ranges from casual to informal to formal. This is a traditional cruise ship; there are typically two formal nights on seven-night cruises, three on 10-night cruises. Formal equals dressy-dressy-dressy for women (gowns or cocktail dresses) and, for men, tuxedos or suits with ties. Informal nights mean pantsuits or dresses for women and jackets for men (ties optional). Casual dress in the evening is country-club casual, with women in slacks or skirts and nice tops and men in collared or button-down shirts and khakis.
Volendam Gratuity
Holland America Line automatically adds $11.50 per person, per day, to onboard accounts ($12 per person, per day, for passengers in suites). This is then shared among waiters, stewards and other service personnel. That amount can be adjusted in either direction by visiting the front desk. A 15 percent gratuity is tacked on to bar bills. Note that gratuities are not automatically included on bills for spa treatments.
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Volendam Member Reviews 298 Reviews
   Cruising Kiwis
September 2014

Our third cruise on the Volendam during past six years.Chose the transpacific repositioning cruise to visit LA, Hawaii and Pago Pago for the first time.

We had no problem with the age of the ship and the condition of it. Very clean and ...continue


   Upset Cruiser
September 2014

First off I'm a 4star mariner very loyal to HAL until now .this ship had to be the coldest ship Ive ever sailedonand .so extremely cold in the crows nest on deck 9 u needed mukluks and a parka.no control over the temperature in the wajang theatre ...continue


   The Volendam is obsolete and diseased.
September 2014

A message was sent by email the day before we were to embark on our cruise. We were already in Vancouver and did not receive this email until after the cruise. Even if we had received this message, it would have been expensive and stressful to ...continue


1 - 3 of 298 Reviews


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Volendam Ratings
Member Rating
Dining
4.0
4.2
Public Rooms
4.0
4.5
Cabins
4.0
4.3
Entertainment
3.0
3.6
Spa & Fitness
4.0
4.0
Family & Children
3.0
3.3
Shore Excursions
4.0
4.4
Enrichment
4.0
NA
Service
4.0
4.4
Value-for-Money
4.0
4.0
Rates
4.0
4.0

Sailing From

Cruises To
Alaska
Asia

Explore This Ship
Ship Stats
Crew: 604
Launched: 1999
Decks: 10
Tonnage: 60,890
Passengers: 1432
Registry: Netherlands
CDC Score: 96
 
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