Princess Southampton Cruise Reviews

After a gap of 2 years it was good to be back cruising on the Emerald Princess again. We did not encounter any Covid problems ourselves but believe there had been some on deck 12 that delayed our embarkation by nearly 2 hours. Having to wear a mask was a nuisance but necessary. The crew all seemed happy to be back and service was good. The inevitable cut-backs were noticeable and too numerous ...

This was one of the first cruises after the pandemic. Short-staffed is an understatement. St one point I waited in line at the customer service desk for over an hour. I was supposed to be created for several excursion changes, never received word on that. While the cabin crew was hard working, the remainder of the ship’s staff, mainly customer service and the ship’s captain and crew were ...

My friend and I have taken a few cruises over the last ten years, mainly with P&O and one with Celebrity. As price is one of the main feature's of us choosing a cruise ( we are both pensioner's and not in the same class of cruiser's who seem to have unlimited pension packages, we have to save up for all of our holiday's, one per year), so this time, because P&O have instigated high cost's with ...

This was our first princess cruise we had high hopes and expectations after being sold the cruise by a 118 rep who couldn’t speak highly enough of princess We had a very long embarkation and was stuck waiting in Southampton for over 3 hours this was g the best start but didn’t put us off We found the ship very overcrowded and understaffed the service was pretty poor and the staff seemed ...

Having already cruised with Princess pre-Covid we felt confident that they would provide the same excellent service. Sadly we disembarked feeling very disappointed. Embarkation was a nightmare although apparently not the fault of Princess. We were kept in a holding car park for an hour and a half. Once onboard the deluxe balcony cabin was wonderful with the most comfortable bed I have ever ...

This was my first cruise with princess and overall we really enjoyed it. Cabin - we were upgraded from an inside to a balcony prior to the sail date. This was also an accessible cabins so a really good size with a wet room, no complaints about the cabin. Cabin steward was lovely. Food - Again no complaints plenty of choice, especially limestone in the buffet staff put portions out. ...

This was our 7th Cruise since June 2021, we are Elite Loyalty with Princess and were staying in a top suite, so we expected to embark very smoothly and thats when some problems commenced. We have sailed to the Norwegian Fijords quite a few times before, it is one of the most beautiful cruises you can experience, but we had always cruised previously in June, when it is a bit warmer. The ...

Cruise was booked some monthe ago, 48 hours after booking price was dramatically reduced, after arguing upgraded from balcony to mini suite. Unaware that ship had Covid onboard and had been refused entry to port on Virgin Islands as designated orange category by CDC. We eventually boarded at 1230 arrived Southampton at 1030, cases arrived to cabin at 1745. Medallion App did not work whole time ...

We had spent Xmas 2021 and New Year isolating after both having Covid so were looking forward to an Easter holiday to make up for our cancelled Christmas. We were fully vaccinated, had certificates of recovery and negative test results so posed very little risk of contracting and spreading Covid at the time of the cruise. Mask wearing was “recommended” but not compulsory so we decided to ...

This is the first negative review I have ever written. The cruise experience was ruined before it had even started. I booked direct via the Princess website had received a booking confirmation, and then received no further communication from them whatsoever, no documentation, nothing. Tried to ring them a week before the cruise, no response despite spending about an hour waiting on the phone over ...