Princess Southampton Cruise Reviews

Ship and staff fantastic Food excellent Room excellent However - Not sure what "PLANK" runs customer services. I had the broadband, tips, drinks etc package x 2, although my partner doesn't drink and I only had a few wines each evening. That's an extra - Upgrade to Princess Plus for £40 per person per day and receive below Plus Beverage Package Wi-Fi ...

The ship has returned to full capacity without the trained crew to cope. Many guests reported major problems in securing a table in the restaurants on the first night. Room service is a joke, If you like cold coffee delivered over an hour after you ordered it, then this is a perfect service. If you want hot food or drink then forget it. The medallion app is hit and miss. If you order ...

Had never travelled with Princess before so sought out a Medallion Class ship. Wifi poor, and mass shortages of staff, they also appeared disinterested and unhappy.. Severe shortages of food in the buffet restaurant at meal times and non existent snacks. Went into the buffet just after 10 pm on 2 nights and they had the following left. Chips, broccoli, cauliflower, pasta and pork. ...

My family and I originally booked this cruise in 2019 to sail in 2020. Due to the pandemic, we kept getting pushed back. Finally, in 2022 we were able to sail! We chose the Crown because it was going to Alaska and seemed to be a more intimate ship. Before the pandemic, the Crown was supposed to receive repairs in dry-dock but it does not appear that it happened. Even before our embarkation, ...

We chose this cruise because of Glacier Bay, which did not disappoint. However, the rest of the cruise had some major disappointments. Dining: The dining rooms had very good food, but the time to get your meals was unbelievably long. We had to spend a couple hours anytime we wanted to have formal dining. Portions were quite small, I always ordered two entrees and didn't hesitate to try new ...

We chose this cruise based on the ports of call, excursions and cruise line reputation. Our travel group had multiple excursions planned with the hope of being off the boat a significant amount of the time. We were so disappointed. The Crown Princess is a very sick ship - the vessel was running at a reduced speed so we missed two ports (with excursions) and only had a few hours in a third ...

Alaska Is my favorite cruise to take. Before sailing Princess sent an email advising that there was a change to the published itinerary due to a technical factor that required a reduced cruise speed. Because of this, the stop at Ketchikan would be replace by a 3 1/2 hour stop at Icy Straight Point and arriving at Juneau 2:30pm. After boarding the ship in Seattle and entering my cabin, I found a ...

Was looking forward to this Alaskan inner passage cruise with 4 stops scheduled. Just before sailing, we were emailed that one full-day stop (Ketchikan) would be canceled. A short 4-hour stop substituted (Icy Strait Point). What really happened? They had to cancel that substitute stop as well AND didn't make it to Juneau in time to have any excursions there. Engine trouble. But I've now read other ...

The management lied and said the ship would go under routine maintenance during the cruise and would not cause any major problems- well missing shore excursions because we never arrived on time is a MAJOR problem. The true reason was the main engine was down and we ran on backup engines- this was the first cruise that I saved a lifetime to take. However, the crew was nice and friendly. I upgraded ...

We took this cruise to celebrate our 50th wedding anniversary. We had also booked 4 shore excursions and were very much looking forward to these events but the booking went from bad to worse. From the time we booked and paid in full for the trip, we received at least 4 itinerary changes due to a supposed technical issue with the ship engines that would not allow the ship to operate at full ...