Princess Australia & New Zealand Cruise Reviews

We originally booked this cruise to have a break from work as my husband and I are self-employed. You can't help but relax on this beautiful ship. However, my head agency (I'm a travel agent), made this cruise our conference cruise. So this worked in really well for me. The crew on the ship are so happy to be back. They were so welcoming and nothing was a problem. They would all say "Hello" as ...

This was our first cruise back with Princess since Covid. We have sailed many times with them before. Firstly let me say that the crew were great and boarding and disembarkation were a dream. (as usual) Our room was a balcony and was very comfortable although, as usual no sofa. The shower was tiny and allowed for no movement. Formalities to do with safety were quick and easy. Whilst we had ...

This could have been a great cruise if the internet connection was working as advertised. The connection was supposed to be able to stream movies and video but could barely load a webpage for most of the trip. The technical support wanted to help but admitted the connection quality was terrible and there was nothing that could be done. Though some may think an enforced break from the internet ...

The cruise was ok, but not a lot of activities for a 50-year-old. I had 100%prepaid for the cruise in May. They take your visa onboarding the ship and take out a $100.00 deposit. On the cruise, I saw the spending being deducted and I could see all the transactions being deducted from my account. The day after I returned home Princess deducted a further $650.00 from my account. I ...

This ship can only be weeks away from being scrapped. The public areas are fine but the cabins and public toilets are out of the ark. Flaking grout everywhere you looked. A BIG gripe was the horrible cheap toilet paper and tissues. There are no air dryers that we found anywhere. Of the 7 main meals we had in one of the main dining rooms, 5 were bland & tasteless but 2 were good.Nicely ...

Firstly, my wife booked this cruise to surprise me as a 50th Birthday gift to celebrate me turning the big 5.0. What a disaster ! The front desk counter 1 male crew was incredibly rude to my wife, and also what seemed like racist intent. She came back to the room crying and I told her to call the Manager immediately which she did. She got hung up on, so she had to ring back again. Nothing was ...

Greatly disappointed compared to previous cruises. Their app is not easy to use, system crashed several times, very slow and confusing. When calling customer service for assistance before the cruise, they seemed confused and not able to clarify pre-boarding tests. During check-in the staff didn't even check out our covid test results! Several nights we were first in line for dinner and requested a ...

Right from the start our cruise got off to a wonderful start: The new Brisbane Cruise Terminal works well as the whole process from arrival to being on board having a delicious lunch in the dining room only took 30 minutes. The ship is in impressive condition given that it is 20 years old. The decore was very much to our liking. It is an elegant ship with staff keeping it in sparkling condition. ...

The bathrooms are outdated and tiny. Someone stole my jacket i left in the bathroom. When i reported it i was told that in order to get a report of the stolen item they would first have to search my cabin and the look at the camera. Why is it not the other way? I'm taking it that there calling me either a thief or a liar and i am feeling insulted and very disparaged. The lido deck dining food was ...

Do not recommend. I’ve been waiting for my refund for over a year now. I’ve spoken with staff many times and all just say to wait 7-10 business days. At the end of this month I will be taking it further. A year is too long to be waiting for a refund. Due to poor harsh weather we lost days but based on the poor management team we only went to one port which had nothing to offer both with the shore ...