We returned yesterday from this cruise on which we experienced both positive and negative issues.
Positives - amazing crew, always smiling and helpful, and working so hard. Given demands and capacity, service and the food was great - varied and fresh in Garden Café, main dining rooms and especially good in Le Bistro. Cabin was kept very clean and shower room bigger than on some competing ...
A group of six of us traveled to Athens for a 7 day cruise to Israel, Cyprus, Turkey other ports in Greece, and found the Norwegian Jade to be in terrific shape. It clearly showed that great care had been taken in retrofitting in 2022, and it was a nice change from other ships we have been on in years past. Four passengers in our group stayed in one of the penthouse suites, and I cannot ...
We chose NCL as we'd been on a few cruises before with other companies and have enjoyed them all. We mistakenly thought NCL would be similar.
I would never, under any circumstances travel with this ridiculous company again and would strongly recommend others to avoid them.
The ship is very nice, the staff are mostly approachable with a couple of very notable exceptions the interiors are ...
This was our fourth NCL cruise, but the first for quite a while preferring Celebrity and RCL but this itinerary included many of our “bucket list” ports, including Reykjavik and Lerwick (Shetland).
It is very obvious that they are understaffed, and undertrained. The front-line help is courteous enough but not prepared or allowed to problem solve. There is lack of communication between ...
Chosen for 16 day Northern Europe itinerary. 3 days of excursions were cancelled due to weather. Ship arrived late at two additional ports. On board activities were crowded, people had to sit on deck for many activities. Restaurant lines were so long they blocked elevator access. Onboard entertainment required reservations for many shows and passengers who attempted to book these on board found ...
This was my third NCL cruise and I pretty much knew what I thought I was getting into- but the itinerary was so good as well as the price that ten of us signed up.
First the problems with the ship, The Getaway, it seemed nice at first and our inside cabin was better than expected. Within the first day of a sixteen day cruise you realize the ship has major shortcomings. There is absolutely no ...
We chose this cruise because the itinerary was quite varied and promised a good overall experience in Europe, including 2 days in Iceland. We had also heard that NCL was a good cruise line.
Before the cruise: Spent several hours trying to book dining, shows and prepaying for services that we wished to have. Was able to book regular dining for some of the days aboard, including 4 specialty ...
As you can see from other reviews, the organization and communication was very rough. I don’t know why. The lines to get on and off the ship and the waiting times were very long. Most staff seemed either unable or unwilling to control the crowds and the lines.
It often felt like neither the crew nor the passengers knew what was going on. For example, the captain cancelled Dublin due to ...
Horrible ! Horrible! The intinerary was amazing and the only saving grace for this cruise. The ship was horrible. Unorganized. Poor customer service. Food OK. Most stressful cruise I have ever taken. Stood in que for 1 hour in windy and cold weather before getting on a tender. Could find no NCL staff to talk to. When we noticed them, they were away from crowd gathered together. Noisy ...
We originally chose this cruise in 2019, booked, paid and all, and then the pandemic came and all was cancelled. We took the offered future credit incentive. Back then no-one knew what would happen. Being from New Zealand we also faced government obstruction and closed airline travel, but now finally we were able to re-book this cruise. Despite initial reluctance from NCL to finally honour the ...