We have cruised over 20 times at least 10 with NCL. The Escape is beautiful, but service is very erratic and not consistent. Waited 14 hours to get room cleaned after after emergency on ship. I needed to use a food tray to push all the broken glass to the side so we could walk to bathroom and get out of our cabin. Evacuation details posted on inside state room door has wrong information. They ...
We chose this cruise since it was close to home and available during the week we wanted to go on vacation. It was a pretty terrible cruise with the Captain almost getting us killed sailing into a storm with over 100mph gales that were forecasted, We woke at night with the ship listing and everything flying in our room. Many people on the ship were injured. Shame on the Captain for proceeding with ...
This was our second cruise out of NYC with Norwegian. No complaints. We had an indecent on our second night with the ship getting hit with a strong wind gust and the ship listing to one side for about 5 minutes. It wasn't as bad as it was made out to be in the news reports. Yes it was scary but the crew handled it well and clean up was quick and by 6:00 am the next morning there was no indication ...
We did our first cruise in 2017 on the sky and wanted to experience a bigger ship that had more things to do. Checking in was quick and painless. All was great until bout 8hoirs I to our first day the ship went sideways. We were sleeping when it happened and we're woken by the crashing of our things in our cabin. An unexpected gust of wind at 115mph hit the ship. It was very scary moment but the ...
We chose this cruise because of the itinerary - full traverse of the Panama Canal and lots of stops in countries other cruise lines don't stop in. We have travelled with other companies, Celebrity, RCI, Cunard, P&O and now NCL. The reason for the low score for NCL is that there were lots of little things which were not as good as other cruise companies and they added up to make a big difference. ...
While Gale Force winds did not allow us to board on the correct date, Norwegian's handling of the situation was horrible. People were not notified of the change in departure date until they were 10 minutes from the dock. Some were dropped off by Uber in NYC with no ship and no hotel. We were the lucky ones. Our tour company found us a hotel in New Jersey. Upon embarking, we were handed a ...
It was best for my children winter break. The cruise was also perfect because it was from New York will did not have to fly to get to the boat. The ship was safe foe my teenagers and 8 years old. The ship was not too big but have everything we needed for to enjoy the cruise.Even when we have to stay extra day on the sea, we were made comfortable and felt at home. The dinning staff were very good ...
We cruise the Gem every year. We like the size of the ship, where it sails, and is close to home. We were disappointed with our cruise this year as we left 1 day late due to weather and lost 2 ports. Now we understand the weather, however, there was no one from NCL at the terminal to assist when the Coast Guard would not let the ship into NYC. There was no direction. Terminal full of people, ...
We are not first time cruisers, but this was our first (and last) cruise with Norwegian. We chose this cruise because of its date and itinerary. We hadnt heard anything bad about Norwegian so we figured we'd give them a try.
A series of unfortunate events turned our 11 day cruise into a 10 day cruise. We understood the weather is something no one can control so that is not Norwegians ...
Overall it was good.
Entertainment as always excellent!
Room steward as always fantastic!
The Grand Pacific and Magenta were excellent!
We took advantage of the spa, very noisy, no respect for others who are reading or resting and not being courteous when using the heated tile chairs, there is a time limit of 30 minutes totally ignored.
Specialty restaurants excellent but ...