I am so surprised to hear the extremely negative comments about the Jade this November. I wanted to write and state that we (5 adults travelling together) were quite amazed at how NCL handled the unexpected situtation. I cant begin to imagine the logistics of trying to get 2500 guests off the boat in an organized fashion and onto airplanes to leave Puerto Rico. But they tried! And they stepped up ...
The cruise sailed from Miami and upon reaching song one we were told that the ship had mechanical problems. They kept us on board for two days and scheduled charted flights back to Miami. Upon bringing us to the airport is San Juan we will made to stand On line just before check-in for approximately four hours. They claimed their computer systems were down and would not checked us in to the ...
We chose this cruise for the itinerary and the price. The last time we took a Norwegian cruise was 4 years ago and the food was much better. Breakfast was very good. However lunch was not-all the hot dishes looked like warmed up dog food. We usually had salad and the Asian dish or went to the back for hot dogs or hamburgers. The appetizers at dinner in the main dining room -includes the soups ...
We chose this ship because of the itinerary to Cuba. The departure went smoothly enough but our cabin was in poor condition as well as most if not all the furniture & fixtures. The dining was mediocre at best however they did serve plenty of drinks. Probably hoping nobody noticed how sub-par everything else was. We saw one comedian show which was fair but not all that funny. I can see why this ...
We choose it cause we were goin on different places however our boat had a mechanical issue and we were stuck in PR. we were supposed to leave on the 9:45 to leave at 12:45 but our flight had been delay. Also the service is so bad with kids. There were many occasions where my teenage kids went to dine by themselves and didn’t get water or food until an HOUR later. Literally want service is this. I ...
We chose this cruise because of the timing so we could take the kids but we also chose it because of the itinerary. We had a great two days at sea. My son even won playing bingo. We got off the ship in San Juan and had a great time wandering around. Wish we had gotten there earlier to do a tour or go to one of the forts. Late that night we were told our ship had mechanical issues and we would not ...
Great group of islands and on a medium sized ship. We made it to San Juan and at 10:00 pm the captain announced that our cruise was being cancelled and we would remain dockside until the ship removed all passengers, transportation would be provided back to Miami. If you could make your own travel arrangements, NCL would reimburse for up to $650. All passengers would receive a full refund and a ...
This was supposed to be a milestone cruise for us. Our 10th with NCL. Only once with another lien and never again. Unfortunately engine problems cut our 10-day cruise down to a 3-day cruise. As you can imagine it was a bit frantic to say the least, but all in all we had fun and did well. NCL took care of us all and not only gave us our money back but also a future cruise credit. We now have ...
We really enjoyed our cruise experience.The day we arrived, getting on the ship was super easy, lines were no problem. It was our first time cruising ever and so we felt a little lost but he staff was always helpful. I wished there were information about the White Party when we bought the cruise, so that we could be more prepared.The food was really tasteful, even the food at the buffet ...
We had a $250.00 cruise credit from a previous cruise, so we explored destinations we had not visited before. We took a 15 night cruise to Key West, Cuba, where we had a six hour excursion. In Aruba we went to the Aloe Factory, and the highest point on the island where we climbed the rocks and got a beautiful view of the island. In Curacao,we went to the liquor factory and toured the island. In ...