I wish I could say I hadn't felt shanghaied being aboard the Norwegian Joy on the cruise that left Los Angeles on November 24th, but I did. I wish I could say I understand the business practice of not informing booked passengers of the real reason for the change in boarding within the voicemail messages and texts sent out on November 22nd, but I don’t. Informing people of the reason for the delay ...
The Joy was supposed to be a new ship with race track and modern luxurious feel. We got the opposite, depressed staff, sick people, highly unsatisfied and worst experience we have ever had on a ship. One shore excursion charged us $15 for a photo they never emailed. Sent NCL a review and they didn’t care one but. There were so many sick people from the norovirous we weren’t even allowed to serve ...
One reason I picked this ship was that it had ping pong that my kids and I could enjoy. Well, no ping pong, library, or mini golf during the entire 7 days! Because of norovirus? I was told because, you SWEAT in these activities. Really? At the library too? And yet they open activities that cost money such as video arcades, gocart racing and laser tag. Don't sweat in these? Taste restaurant took ...
Went on the Norwegian Joy Nov 24-Dec 1. Ship had Norovirus outbreak. Ship was filthy. Our stateroom was not ready until 10:00 PM the first evening. Hallway smelled like poop and throw up.. Crew was extremely rude and un-friendly. I am sure they were being overworked due to the Norovirus out break.. Very poorly laid out ship. Focus seems to build as many state rooms as possible. Pool is very ...
A group of 9 went on the November 8th Panama Canal Cruise. After the payment deadline and our money was collected in full, Norwegian announced that the stop in Costa Rica was cancelled and replaced it with Acapulco. We were all very disappointed and angry at the timing. There was nothing we could do. We were already scheduled to stop in 3 ports in Mexico and Costa Rica was my primary motivation ...
Two words - Norovirus, Disembarkation
Multiple patients from illness, including several removed by ambulance after landing in LA at the end of the trip. Our mantra about halfway through the cruise became, "Don't touch ANYTHING!!!"
Sheer chaos on disembarkation and no help from the staff to get us straightened out. Were accidentally put into the "quarantine" line without our luggage and had ...
This was our fourth cruise with NCl. We felt dedicated to sail with them again. But our room was changed from the 10th deck to the 9th deck with notification. Our friends asked for a room the the 10th deck so we would be on the same deck, which didn't happen. Fire drill was held in the dining room and we were not checked in properly. Received a nasty letter saying we had violated the rules. ...
We had chosen The Norwegian Joy so we could experience a full transit of the Panama Canal and this cruise fit our time schedule.
The Good:
The ship is beautiful, there was a fun atmosphere, and a lot of different bars and areas inside and out to hang out. The Observation Deck on the ship is beautiful, and has it's own little buffet breakfast and lunch that provided lighter fare. The ...
This was a first time cruise with NCL and we booked it because it gave us transit of the Panama canal which we had missed with other cruises in this area. Embarkation at Miami was to say the least a shambles it took us two and a half hours from arriving at the port to get on the ship, the shore staff were blaming a failure of the ship computer system, rightly or wrongly NCL could have provided ...
Wanted to do the Panama Canal, and the bonus of Costa Rica was a big plus. Been on a couple of cruises and lines, so wanted to try something different. The included 5 'free' perks was a draw as well, especially the $99 airfare. The trip started with a red-eye across the US, and a connecting flight to Ft Lauderdale, tiring, but expected. Then the trouble started.
The ground transportation at Ft ...