Chose this busy 14 day, 14 port cruise out of Dominican Republic for a great itinerary. We sailed this ship on our 1st ever cruise in 2003 when we still had kids. The ship is now the oldest NCL ship I believe and one of the smallest. We sailed out of La Romana after flying into Punta Cana on Superbowl weekend.
The port: La Romana is a nice port with plenty to do. Unfortunately, the D.R. is ...
This was the worst vacation I’ve ever experienced. I was told I didn’t have the free at sea package on the first day, then they wanted to charge me $1800 dollars more to have it added on. I definitely purchased the drink package when I booked but was told I didn’t. Then on day 2 we were turned away for our dinner reservation due to a time zone change that we were unaware of so we were an hour late ...
My wife and I have been on 17 cruises including this one. On Carnival, Royal Caribbean, Holland America Line, Cunard, Viking and 4 previous NCL cruises. This one was the worst.
Lines:There were lines for everything. We had to wait at least 1 hr before a show in line to get into the theater. We couldn't even get into cavern club due to no seats yet the Spiegel tent was unused for most of the ...
This was my and my wife’s tenth cruise on NCL and was our favorite cruise line until this cruise. I started having reservations about this ship as well as the Prima after reading reviews. A lot of the complaints that people had didn’t really bother me, but I was concerned about some.
The good. We had balcony on deck 11, it was good. The housekeeper was excellent, never had to wait for room to ...
I have been on a couple of cruises and thought I would try out Norwegian for the first time. Sailing on the Epic made me question whether I want to sail with this line ever again.
The ship is just super outdated! Particularly the rooms. I stayed in a balcony and they have these weird couches in them that are extremely stained and make me question if I even want to sit on them. The carpets are ...
The staff was miserable not welcoming very rude and just not happy the food was terrible cold dry I have been on other cruises with Norwegian and the food was so good but no more .. the never added my drink package and customer service wouldn’t help me on the ship and I was not the only one with that issue a bunch of other passengers in line at guest service with same issue .. I booked 2 rooms ...
We chose the NCL Breakaway because we were in New Orleans for Mardi Gras and have sailed NCL many times before. It’s a beautiful ship but the venues are not capable of handling the number of passengers on board. The showroom is smaller than those on smaller ships and required reservations on the only floor show twice on two days during the week. The show BURN THE FLOOR was good but it was ...
I take no pleasure in saying that I've never dealt with a company that treats customer service as recklessly as NCL. There are several points for improvement. I'll focus on the most glaring issue.
On the final day of our cruise, a staff member at the photography studio yelled at us, and became extremely condescending, over their inaccurately labeled and stated prices. We were provided several ...
What an experience on the Epic. I booked a family balcony and got an obstructed view with no way to see the ocean. There are only a few of these balconies but there is not a different room type for these. I tried to change rooms and was told no. I explained the room type does not say it’s an obstructed view and they said “ I will write a report and get back to you”. 6 days on ship and no follow ...
The cruise went to some great places and we did excursions , unusually for us , and on the whole they were good. NCL are noisy ships and we always get a spa pass as that is the only place inside you can sit to have a view out of the front of the boat. Entertainment is varied and some is good some less so, food is generally good. Seated drinks service is always patchy, do they have a lot of people ...