1. the procedure for reporting lost items (our passports) was not followed leading to a 5 hour stressful experience with security and senior guest service director. security team searched our cabin instead of the places we reported since their procedure required them to investigate us first. this made us feel guilty without doing anything wrong. we found the passports at the o sheehan bar in ...
Out of all of our cruises this was my least favorite for food and room. This is going to sound like a review and you think I'm a negative person but I really have had great experiences on cruising we just didn't care for the megaship and NCL food. We could squeeze by the end of the bed to get to the balcony but the balcony was so tiny! Plenty of storage in the room. Plenty of fun things to do ...
My buddies and I chose this cruise as our annual Spring Break vacation. We're all in our mid-20s and enjoy trips with plenty of action mixed with some relaxation time. This cruise was perfect for our vacation needs. Even though the ports of call were touristy, we still made the most out of our trip. Excursions we chose included the Maya Lost Mayan Kingdom waterpark in Costa Maya (an awesome ...
My wife and I went on our first NCL cruise for a onboard wedding of friends. Booked a midship mini-suite on deck 11, which was a convenient location halfway between the recreation decks and restaurants.
On the PLUS side - we loved all the specialty restaurants, having a wide choice of cuisine and delicious food. Went to Le Bistro, La Cucina, Cagneys and Teppanyaki. The best service was at the ...
My husband and I took our 1st cruise last week and it will be out last. For starters we were supposed to receive a copy of our final bill by 5:00 a.m. the morning of departure & didn't. Arriving home we were charged $300 with no explanation, logged into our account & our summary is "unavailable". We checked our charges the night before and they were $114 which we agreed with. We did not make ...
We chose to sail from San Juan, Puerto Rico in order to see the southern islands not normally available from the Florida ports. First off, the experience of boarding from San Juan was phenomenal. From the time we were dropped off, to the time we were on the ship took 25 minutes! Also, a small note that LYFT is not available in Puerto Rico so Uber or a taxi from Condado to the port was $22 for 4 ...
We have been on 9 cruises with NCL and noticed significant differences on this last one. Far less staff in the dining room and fewer cabin stewards in the halls. Staff seemed overwhelmed and frustrated. Everything is an up charge and requires reservations. The ports were good I liked Harvest Caye more then I thought I would. We arrived late to Belize City and had to sit in the dining room for over ...
the service at the out side bars on deck 15 by the pools was under staffed all the time had to wait in long line 10 -15 min. for a drink notice 1 person sitting at the bar on a stool at the bar and ordered another drink the bartender told him he would have to get up leave his seat and go get in line to get a drink. If you smoke, on deck 15 the only place you could smoke was a small area that was ...
This was my & my wife’s 3rd cruise with Norwegian & the best to date.
We were in a balcony cabin, 10176, on deck 10. We had a friend with us, who was in a studio cabin, also on deck 10. As far as I know, NCL is the only cruiseline with these cabins for singles. Our cabin was typical for this level of cruiseline in size & quality, although the balcony is small. We liked this cabin better ...
This was mine and my husbands first cruise and we had a wonderful experience. All the staff on the cruise were kind and helpful. The ship was always clean and well taken care of. Our room steward was fantastic. He always did a great job cleaning the room and taking care of any needs. The food was perfect, very presentable and tasted amazing, we never left unsatisfied. The bartenders gave fast and ...