A few speed bumps at start: 3hrs+ wait to check in, VERY crowded, at first it seemed like Wal-Mart on the Seas, but things improved. We had aft balcony, room despite comments was fine, though large people would struggle in shower/toilet. We did Freestyle cruise 10yrs ago, and like the concept, but did not try the fee restaurants bc they were too expensive. Manhattan room was fine, plus a night at ...
We didn't choose this ship because it was new, we were just looking for a December itinerary going to St. Thomas, and we found the Encore. I was pretty excited since it was a brand new ship.
I have heard a lot of people complaining about not being able to book shows and specialty dining, but we had no issue doing that by calling the NCL agent. There was some confusion about show ...
Cavalcade of Customer Service Blunders
We took the 7-day Southern Caribbean cruise from San Juan, Puerto Rico, on NCL Epic from December 8-15, 2019. The intention of our trip was a scouting cruise for planning our destination cruise wedding with wedding ceremony in St. Lucia in 2021.
After taking two NCL cruises (Jade and Jewel) in the previous 12 months and having an amazing time (97/100), ...
I really wish I would have used our trip insurance to cancel this trip after the awful embarkment experience at San Juan. It took us 2.5 hours to get to port from our hotel 1.5 miles away and then another 2.5 hours to get on the ship. We heard from several sources that there were deaths on the TA cruise prior to ours with many ill. We saw numerous ambulances and a Hazmat vehicle at the port. ...
Been on almost every class of Ship in NCL took this cruise because it was a new and "bigger" Ship but is actually smaller much smaller in terms of public areas and comfort-ability.... With the front of the ship being the Haven and now much bigger and more expensive Vibe Club/Sun Deck and the back with the race track/laser tag everyone is like sardines in the center of the ship with not enough ...
Embarkation and disembarkation went smoothly. Easy and quick. It didnt feel like I was on a large ship. I shared an inside stateroom and it was adequate. Didn't plan to spend much time in the room which is why I chose an inside stateroom. Happy I chose it! Dining was excellent even at the buffet. We saw a couple shows, Kinky Boots (not to my liking. Slow start and boring sorry!), and Choir of Man ...
Wanted to experience NCL’s newest ship. She’s a beauty! Ship’s design prevents crowding in popular spots. The Observation Lounge and the Waterfront are favorite spots for relaxing. Dining options are exceptional - Le Bistro is so good we went a second time. Kinky Boots and Choir of Man provided high-quality entertainment. I’m a fan of NCL’s Free-Style cruising so I always choose an NCL ship but ...
Poor experiences started with flight times that were booked. Flights were red eyes leaving us at the airport for hours on arrival and departure. Due do bad times I changed return transportation vouchers and rented a car I was only refunded 50% for the vouchers. Apparently, it was my fault the times were horrible. Even if we had done the Miami tour we would have been in the airport for over 5 ...
So before I start this is my first review I have ever done. This alone should show my dissatisfaction with this cruise line.
After being on multiple cruises we decided to book a Norwegian Cruise, as we had not been on this cruise line yet. Typically we do one cruise per year with a group of friends. This year we had a group of 13 leaving out of New Orleans, LA traveling to Cozumel and Progresso ...
I was not a cruise person and I refused to take any cruises until I become a father.
This is our 7th cruise with the kids. It is a good way to keep kids busy hence cruise ships offer a variety of different activities. We cruised with Cunard, Carnival, MSC and Royal Caribbean before. We prefer relatively large and newer cruise ships (Our last cruise was with Symphony of the Seas) last year. I am ...