I have traveled many times on cruise ships. However, this was my first time on NCL. I chose NCL because a group of friends were traveling on this ship to Bermuda. Before my trip I needed to get in touch with a representative of NCL and on both occasions it took over 40 minutes of being on hold before I reached someone. These two reps were very helpful, but who needs to be on hold for 40 minutes? I ...
Booked a 7day Bermuda cruise and was sent on a 7 day Canada & New England cruise on the day of departure due to Hurricane Florence. I am glad they chose to keep everyone safe but am shocked at what they chose for a contingency plan (since the Norwegian Escape sailing out of NY still went into the Caribbean).
I feel Norwegian could have done several things differently to help ease the pain of ...
my daughter and friend had never been to bermuda. I have been there many times and it is one f my favorite place. very clean island and people are very friendly. however we did not get to bermuda b ecause of hurricane florence and went to canada instead. canada was beautiful and we had great weather.Many people complained but i would rather be safe than endure rough seas etc.everything on board ...
NCL is our only cruise line we have been on 8 cruises with them. This most recent cruise was the lowest quality out of all the others. It was unfortunate that there were so many low quality things that happened. We had two other couples with us as well and they experienced the same issues. This is definitely not the norm. There were plenty of nice and hard working employees on the ship but the bad ...
Boarding in Boston was quick and easy-rooms on-board ready early and luggage arrived at stateroom before 5:30. Entertainment not as great as prior cruises but Jose and Patti as well as Hotwire were very entertaining. The Tina Turner tribute show by Ass't Cruise Director LUZ was phenomminal. Cruise Spent a lot of evenings in the atrium bar-Java Cafe. The bar staff were excellent-a definite credit ...
It was a spur of the moment trip and we had the best time. Weather was beautiful, food was great, wait staff was excellent and friends were fun! We enjoyed the after dinner entertainment in the lounge. The performances were great, the daily bingo was fun and entertaining, and we had our own bar hop at the pool everyday. He was great. We are looking forward to many more cruises on the Norwegian ...
Birthday & celebration
The staff on board will exceed your expectations and wow you for every second you are aboard.
We were concerned when we booked. Getting help from NCL over the phone was painful. We had help with an outside travel agent who really did the heavy lifting on planning this trip...unfortunately after we booked directly with Norwegian.
Once the travel agent from AAA ...
Staff, food & drink, ship, entertainment, excursions, all fabulous. One of my best vacas ever.
Staff couldn't be friendlier or do enough for you. Hot food was hot and cold food was cold----and all delicious ! Ship is possibly considered a smaller older ship but it was plenty festive & fun if you wanted to be festive and plenty relaxing & quiet if you wanted to relax. Pretyy ship. Always clean. ...
I am from Boston & it was the main reason we chose this cruise. Took Carnival from Bahamas & had lots of fun so took Bermuda from home town Boston. Whole process was very easy from start to finish except Photography Dept. Would love to do again to Alaska with the same cruise line. Our cabin was really really good. the service was good. The story I want to recognize their two employees in dining ...
Us - we're experienced cruisers and platinum plus NCL.
The not so good
Embarkation - Boston does not have priority boarding for platinum and above. We asked multiple people, all said the same thing. "We don't do that here". NCL needs to be consistent, either have or not at every port.
Food - worst food we ever had on an NCL ship, across the board.
-Buffet for breakfast is terrible. ...