We are platinum members, and this cruise was a nightmare. First, we always get a handicap room, since my husband is very unsteady and uses a walker. Upon arrival, we were booked a regular inside room, which, means the bathroom has a step up and a very small shower. Our agent assured us he booked us a handicap room. Went to guest services and no rooms were available. Entertainment was terrible! ...
I have cruised NCL many times and have been on the Jade before. Things have changed with this cruise line. Customer service was not good. Could not get a water bottle or even a pad of paper and pen for the room. Was told this was only available for full suites and above, we had a balcony suite. Terrible entertainment with no real production show. Food in there free restaurants was awful. Again ...
This was my first cruise on Norwegian, but my 16th cruise overall. It was my favorite! The crew were ALL friendly, enthusiastic and fun. The food was good, service great, and the activities fun. Shout out to Patrick and Bruno (entertainment,) the waiters and bartenders from Topsider, Edwin and his fellow coffee singer, and Miss Washy-Washy! We bought 8 vouchers for CruiseNext and can’t wait to ...
We just got back from a wonderful 11 day cruise!! The Prima is a very beautiful ship, easy to get around, certainly the good outweighs the bad!! I don't understand all the negativity as we found all the crew very happy, smiling & very friendly!! Food in the Hudson's & Commodore rooms mostly very enjoyable a couple times an issue had to be resolved, but it was done quickly & satisfying!! Our ...
My traveling companions and I stayed in 2 room balcony suites at the front of the ship. The cabins were spacious and well equipped. We had excellent service from our steward and butler. My only disappointment with the ship was that it was not always easy to find areas to relax. When we were looking for areas to lounge with a drink, we often had to wander around the ship to find open spaces. ...
The Epic is by far the worst ship in the Norwegian line. This cruise it was loaded down with about 4300 passengers. I was totally incapable of accommodating this number of passengers. The lines were endless and everywhere. A number of things did not work. Average wait time for a drink on the pool deck 20 minutes. Finding a chair impossible. Finding a seat in the buffet, almost impossible. ...
This was the absolute worst cruise I have ever experienced. The rooms on the Epic were shabby and smelly. The food options were horrible. The staff members were rude, entertainment options were all substandard. The staff working at the Garden Cafe and horrible parents allowed their children to play in the buffet food. Adults were filling their personal water bottles at the public water fountain ...
Our family just completed a 7-day Western Caribbean Cruise on the Epic, which was also our first NCL cruise. Prior to boarding, I was absolutely terrified having read all of the recent negative reviews. Having completed the cruise, I must say the Epic gets more criticism than it deserves.
Let's start with the bad:
We had a later board time (I was late doing the online check-in), and ...
First off, the ship was way too crowded. You can't walk out of the stateroom without having to push people away. The main pool was literally more human than the actual water in the pool. The slides and ropes coarse were closed the whole time for some reason, and we were charged random daily fees that we didn't know about ($80 a day). Worst of all, we didn't even go to our last location because of ...
The food is just awful, no other way to describe. Tbe rice in the buffet put a whole new level of Al dente. Buffet is tge worst, hard to believe any chef would put that stuff out. The chairs in the Stardust are worn out, you sink so low hard to get out.
Our room was clean and the bed moderately comfortable. The decks could use some paint, rusted and paint chips on the floor.
Crew in the ...