Guests booked on the 11-night sailing will receive a full refund of their cruise fare as well as a free future cruise on any Celebrity itinerary of up to 12 nights. The cruise must depart on or before December 15, 2004, and holiday sailings are not included.
Celebrity has established a special Help Desk to assist guests and travel agents with re-accommodations. The Help Desk number is 877-200-2897.
Celebrity has had numerous problems with propulsion systems on ships in its Millennium-class. Millennium itself canceled two Caribbean cruises. Infinity, too, had to cancel a pair of voyages in Alaska as a result of propulsion problems. Summit canceled one sailing and abbreviated an 11-night sailing. To date, Constellation has had no problems.
Since the mermaid pod propulsion system has obviously been a systemic issue for the Millennium-class ships, Celebrity has worked in conjunction with the pod manufacturer to develop better new bearing units. So far, Infinity is the only ship to have received that modification.