February 26, 2014
"As the Azamara Journey approached Tokyo, we noticed an unusual vibration," Signe Bjorndal, director of global marketing for Azamara Club Cruises, wrote in a letter to members of Cruise Critic's Azamara forum.
According to the line, the damage was caused by ocean debris.
"Further inspection revealed damage to the propeller. We are now traveling at a reduced speed to Kyoto (Osaka) and will arrive on Friday. Due to the required repairs, we regrettably must end the voyage in Kyoto."
The line's president and CEO, Larry Pimentel, and vice president of operations, Bert Van Middendorp, are flying to Kyoto to meet with passengers upon their arrival.
Journey will remain in Kyoto on Friday, Saturday and Sunday. Passengers will debark Sunday and Azamara will provide air transfers to Shanghai, where debarkation was originally scheduled. The line also will provide hotel accommodations for passengers until they are able to pick up their original schedule, whether that was a stay in Shanghai or a flight home.
Further, passengers are receiving refunds for the days of the sailing that have been canceled, as well as 25 percent off their next Azamara cruise.
According to Azamara there is a "possibility" that Journey's next voyage out of Shanghai on March 3 will be affected. The line is working on a repair plan and will provide passengers on the next sailing an update within 48 hours.
Azamara Journey departed Hong Kong on Monday, February 17.
--By Dori Saltzman, News Editor