August 21, 2013
The 1,950-passenger ship was scheduled to depart today from Singapore on a cruise to Freemantle, Australia -- the first following a two-week dry dock during which Sun Princess underwent $30 million in renovations.
According to the line, the malfunction occurred while Sun Princess was alongside at the Marina Bay Cruise Centre in Singapore and resulted in "limited onboard power hindering [the ship's] ability to run all hotel operations."
A statement from the line said that no further cruises would be canceled, and that the ship would sail its next scheduled itinerary, an 11-night cruise to Singapore departing September 3 from Freemantle.
A Princess spokesperson said: "Passengers will receive a 100% future cruise credit, meaning whatever they paid for the Sun Princess cruise that we cancelled, they'll receive that same amount to put towards another cruise. In addition, they also will be refunded the fare paid. They have until December 2014 to book their future cruise."
According to a statement, the line is also covering flights for passengers returning home and all incidental costs incurred while in Singapore. The line has dispatched a team to Singapore to assist passengers with onward travel and rebooking.
Members on the Cruise Critic forums have reported difficult conditions at the departure terminal in Singapore.
Member MMDown_Under reported arriving in Singapore only to be told the cruise had been canceled, while member ace280 posted regularly about conditions, saying, "By midday the terminal was full. People were now queuing outside the door in the hot humid Singapore heat. Lots of disabled and older people just left outside was wrong ... At about 1.30 they announced the cruise had been cancelled. By now the terminal was so packed with people standing it was a fire risk." He said passengers were bussed to the Marina Bay Sands Convention Center, and after more than 12 hours of waiting, were provided transportation to a hotel.
Member djmill gave a concise summary of the situation, while noting that Princess did not plan to refund travel to Singapore: "It was not handled well. It was chaotic and minimal information was given to passengers. I know it was a giant headache for them but it was for us as well. I think they should refund fares to Singapore. We would not have been there only to catch the cruise. I didn't go there to buy a pair of shoes!!!!"
--Jamey Bergman, U.K. Production Editor