August 15, 2013
Prinsendam, which was scheduled to sail a 14-night Hellenic and Anatolia Explorer sailing, departing October 14, will instead remain docked in Athens for six days while technicians fix a stabilizer problem that developed earlier this year.
"While the work is not required to ensure safe operations, our policy is always to take any extra steps available to enhance the comfort of our guests," a spokesman for Holland America Line said.
In addition to the shortened sailing, the remaining eight-night itinerary was also tweaked, with the port of Santorini added and the ports of Dubrovnik and Corfu taken out.
Passengers on the affected sailing have been notified and given the option to remain on the sailing or switch to other ships.
Holland America confirmed compensation offered to passengers as reported by Cruise Critic members USN59-79 and Marbella. Passengers who choose to cancel will get full refunds, plus 25 percent off their fares as future cruise credits. Those who opt to remain on the sailing will get 50 percent refunds and the 25 percent future credit.
According to Holland America, dining and spa purchases will automatically be canceled and refunded, as will pre- and post-cruise hotel packages purchased through Holland America. The company will also review documentation for air change fees for reimbursement.
--by Dori Saltzman, News Editor