May 31, 2013
Voyages of Discovery is contacting all passengers booked on the 10-day Heritage of the British Isles cruise to offer them a full refund or get credit towards another booking for a cruise on Voyager to the value of 140% of their original cruise fare.
Patrick Ryan, chief operations officer, Voyages of Discovery, said: "On behalf of everyone at Voyages of Discovery I am sorry for any disappointment or frustration caused by shortening of one cruise, and the cancellation of another. Our whole team is working hard to make the necesssary arrangements and minimise disruption. We thank all of our affected passengers for their understanding."
The 15,271-ton, 540-passenger ship was first delayed in Killybegs, Ireland on Tuesday (May 28) when two of the ship's four generators stopped working. A team of specialist engineers were called in, but could not fix the problem. Although all passenger facilities were operating as normal, it is common practice that at least three of the generators need to be working for the ship to set sail.
The line laid on extra excursions for passengers while the ship was in Killybegs. All passengers are being flown home today (Friday May 31). The ship will remain in Killybegs while repairs continue on the generators.
Voyager was on a nine-day Celtic Treasures cruise which departed Portsmouth on 25 May 2013. It was scheduled to leave Killybegs on 28 May 2013 and to end its cruise on 2 June 2013 in Portsmouth.
-- By Jasmine Shaddock, Cruise Critic Contributor