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Home > Cruise News Archive > Passengers Report Problems on Newly Revitalized Carnival Cruise Ship
Date Published: May 6, 2013
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Passengers Report Problems on Newly Revitalized Carnival Cruise Ship
Update, 1:55 p.m. EDT:Carnival spokeswoman Jennifer De La Cruz clarified the meaning of "minor issues" for Cruise Critic.

"There was a group of cabins in the forward section of decks nine - 12 that were not ready at embarkation," she said. Passengers in these staterooms were given a complimentary lunch with wine in the steakhouse and free vaporetto tickets, while onboard crew finished the cabins.

De La Cruz also emphasized that the flooring in the WaterWorks and SportSquare areas, which are not done yet, would have been done if the weather had not been so bad in Italy over the past few days.


(12:53 p.m. EDT) -- A day after Carnival Cruise Lines' Carnival Sunshine emerged from a $155 million drydock refurbishment, passengers are reporting problems onboard.

According to multiple reports on Cruise Critic's Community pages, several cabins don't have water, some elevators aren't working and many of the ship's most publicized features aren't finished.

"Well, many floors the rooms don't have water," Cruise Critic member ehilerio posted from onboard the ship, while Cletus and Georgia wrote, "Most things on ship are working… not all elevators though. A heavy layer of dirt all around outside of ship and balconies. Very, very long line at customer service."

Carnival spokeswoman Jennifer De La Cruz confirmed some of the reports to Cruise Critic.

"Some limited areas of the ship, including the WaterWorks aqua park and SportSquare recreational area, are still undergoing final finishing work, which has been hampered by inclement weather," she said. Additionally, "technical issues" have prevented the opening of the Lido pool.

The Serenity area, including pool, waterfall and adjacent whirlpools, are open.

De La Cruz also confirmed that "minor issues" are being reported with passenger cabins. Each issue is being addressed on an individual basis, she said.

Carnival Sunshine, called Carnival Destiny before it underwent the major overhaul, is on a 12-night Mediterranean cruise, which concludes May 17 in Barcelona.

--by Dori Saltzman, News Editor



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