November 19, 2012
Teijo Niemela, editor of Cruise Business Online and a Cruise Critic contributor, alerted Cruise Critic to the mechanical problem. He is traveling on the ship's Transatlantic sailing, which embarked yesterday in Barcelona.
Celebrity Cruises confirmed the "technical" problem.
"During Celebrity Reflection's previous sailing, the ship experienced a technical issue, which caused the ship to sail at a reduced rate of speed," Cynthia Martinez, director of global corporate communications for Royal Caribbean Cruises Limited, told Cruise Critic. RCCL is the parent company of Celebrity.
"Our onboard engineers and additional specialists worked on the issue and corrected part of the problem, but unfortunately the ship is still traveling at less speed than normal. It should be noted that this issue has no impact on the maneuverability of the ship or on the safety of our guests and crew."
Because of the ship's reduced speed and the need to arrive in Miami as scheduled December 1, the scheduled visit to Tenerife, Canary Islands, has been canceled.
Martinez further added the line doesn't have a time line for when the repairs will be complete.
Though numerous posts on Cruise Critic's message boards refer to the problem as a propulsion system issue, Martinez told Cruise Critic it is actually an "electrical issue."
As compensation for the missed port of call, Celebrity is providing each stateroom with an onboard credit.
While Celebrity did not offer details of the onboard credit, member BoltonBoys posted that he received $150.
--by Dori Saltzman, News Editor