December 15, 2010
The newly canceled cruises include sailings departing on January 16, January 23, January 30, February 6 and February 13. The ship was previously expected to re-enter service on January 16.
In a statement released today, the line revealed that "as repairs have progressed, additional issues have been discovered, including the availability of needed parts, which are now being manufactured in Europe." Carnival spokesman Vance Gulliksen told Cruise Critic that these parts include extensive cabling and switchboard components being manufactured and delivered in batches. In addition, one diesel generator and two alternators are being sourced from other ships under construction in Europe. "We're not sure which ships the parts are being sourced from," said Gulliksen, "but it won't impact the delivery schedule of any [Carnival Corp.] vessel."
Gulliksen told AOL that the line doesn't foresee issues with other ships in the Carnival fleet. "This is the first time in our nearly 40-year history that we have had this type of issue with a diesel generator," he said. "We don't believe that other vessels are at risk." Work on Splendor is currently being done in San Diego; in mid-January the ship will transfer to a San Fransisco dry dock for the completion of its repairs.
Impacted passengers have the option of rescheduling another voyage departing within 24 months of the original sail date or receiving a full refund for their canceled cruise.
Passengers who rebook a cruise are entitled to one of the following offers:
1. Rate protection on any seven-day Carnival Splendor voyage.
2. Rate protection on any other seven-day Carnival voyage between January 15, 2011, and February 13, 2011.
3. A 25 percent future cruise discount on any two- to nine-day future Carnival cruise.
Additionally, if a passenger rebooks and selects options 1 or 2, they will get one of the following:
1. If previously booked on a Carnival Splendor sailing scheduled to depart between November 14, 2010, and January 9, 2011, they will receive an onboard credit of $200 per cabin when rebooking any future Carnival cruise.
2. All others who rebook on a 7-day Carnival Splendor voyage departing between February 20, 2011, and May 22, 2011, or a seven-day Carnival sailing -- on any ship -- departing between January 15, 2011, and February 13, 2011, will receive an onboard credit of $50 per cabin.
Finally, if passengers purchased independent air and need to make changes to accommodate a new departure, Carnival will reimburse up to $200 per person for change fees (via a refundable on board credit). Proper documentation is required.
Those with additional questions are being asked to call Carnival's Guest Services Department at 800-CARNIVAL.
Cruise Critic members are already weighing in about the new spate of cancellations. "Sure wish they would be a tad more forthcoming with their info," posted jsglow on the message boards. "They are now canceling cruises that are roughly one month out. ... While it was reasonable for them not to have any idea back when the fire took place, I'd think by now they'd be in a position to give an accurate assessment about the 'return to service date.'"
"I was hesitant to rebook on the splendor and now we have to rebook AGAIN," wrote impacted passenger Machelle Bennett on Cruise Critic's Facebook page. "How frustrating! Do I dare try the Splendor again!"
We'll keep you posted.
--by Dan Askin, Associate Editor
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